Showroom Consultant

Company Description

EMCO Corporation is one of Canada's leading construction wholesale distribution businesses, serving contractors and partners across the country. Backed by more than 115 years of experience, we combine the strength and stability of a national organization with the agility and entrepreneurial spirit of a growing business.

Our purpose is to help build stronger communities by delivering the products, expertise, and service that support critical systems in residential, commercial, industrial, and infrastructure projects across Canada.

What makes EMCO Corporation different is our people and culture.

Our teammates are empowered to make decisions, develop customer relationships, drive growth, and shape the future of their business. We provide the tools, support, and mentorship needed to succeed, while encouraging initiative, accountability, and innovation.

Our culture is built on four core values:

• Fairness & Caring
• Trust & Respect
• Generous Listening
• Straight Talk

Diversity, Inclusion & Opportunity

EMCO Corporation is committed to building a diverse and inclusive workplace where every teammate can succeed. We believe that diverse backgrounds, experiences, perspectives, and ideas make us a stronger organization and better partner to our customers.

We actively encourage applications from women, Indigenous peoples, visible minorities, persons with disabilities, members of the LGBTQ2S+ community, and individuals from all backgrounds. We are particularly committed to increasing representation of women in leadership and throughout the construction wholesale industry by creating an environment where talent, performance, and potential drive opportunity.

Why Join EMCO Corporation?

Learn from experienced leaders and mentors!

Participate in industry-leading training and development programs.

Competitive salary, benefits, pension, and profit-sharing programs

Long-term career growth with one of Canada's most respected organizations

Team-oriented culture that supports work-life balance.

Job Description

As a Showroom Consultant, you will provide expert product selection assistance and design advice to our customers. You will ensure the highest levels of customer satisfaction in order to meet or exceed the sales and gross profit targets while increasing profit-sharing.

Additional duties will include:

• Assist showroom customers in assessing their needs, directing their product selections, and closing the sale
• Develop and build strong relationships with designers, home builders and architects to grow profitable sales
• Provide customers with quick reliable quotes and accurate delivery dates
• Meet or exceed monthly product specific sales and gross profit targets
• Enter orders and quotes in the system, expedite purchases while maintaining proactive communication with customers
• Investigate and resolve customer issues; address short payments and returns in a timely fashion that exceeds the customers’ expectations and benefits of the Profit Centre
• Maintain product literature to ensure most current information is available to customers
• Drive showroom sales through promotions and maintaining display materials
• Understand and follow all safety regulations at all customer locations as well as at the Profit Centre
• Perform other tasks as requested by the Profit Centre Manager

Qualifications

• Grade 12 diploma or equivalent; College and/or University degree an asset
• A minimum of 2 years of experience with customer service or sales; plumbing, kitchen or bathroom showroom sales preferred
• Valid driver’s licence with a clean driver’s abstract
• Ability to gain comprehensive knowledge of products on display at the Showroom, able to suggest appropriate product to suit customers’ needs and promote the value-added services
• Knowledge of kitchen and bath design trends
• Proficient in the use of Microsoft Office software
• Outstanding customer service and verbal communication skills
• Excellent relationship building skills with customers, vendors, and teammates
• Able to identify customer needs, provide solutions and close the sale
• Possess excellent project management skills
• Able to learn and operate the applicable software system used to process orders
• Intermediate math skills

Preferred Skills:

• Previous experience with or knowledge of products sold in the plumbing, kitchen, or bathroom showrooms
• Experience using M3

Additional Information

Salary Range -

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.