Sales Operations, Reporting and Business Communications
Canada | Mexico
Overview
Emerge is seeking a Communication and Reporting Coordinator to support a highly collaborative, data-driven sales and partner environment. This role sits at the intersection of reporting, sales operations, program support, and business communications. The coordinator will maintain key pipeline and account data, develop clear and actionable reporting, align with regional teams on metrics and reporting practices, and translate business activity into effective communications for internal and external stakeholders. The ideal candidate combines strong analytical and organizational skills with the ability to turn complex information into clear reports, presentations, newsletters, and success stories.
Job Responsibilities
- Own and maintain key pipeline, account, and reporting repositories for the team and customer, ensuring information is accurate, current, and organized for effective business use.
- Use available sales tools and data sources to align Account Managers with customer accounts and support ongoing account mapping and data-quality activities.
- Develop, consolidate, and distribute recurring and ad hoc reporting for internal teams and customer stakeholders, highlighting key metrics, trends, progress, and areas requiring attention.
- Partner with regional teams to establish consistent metrics, reporting practices, and data definitions, helping create a reliable view of program and sales activity across regions.
- Analyze business and operational data to identify trends, gaps, and opportunities for process or reporting improvements, and communicate findings in a clear, actionable manner.
- Develop best-practice content, win stories, and success stories related to co-selling and Marketplace transactions with hyperscaler partners.
- Create professional slide decks, newsletters, executive-ready updates, reports, and other communication materials for internal and external distribution.
- Support the development and maintenance of stakeholder engagement maps across hyperscaler and partner organizations to improve visibility and coordination.
- Coordinate with sales, partner, program, and leadership stakeholders to gather information, track deliverables, and ensure reporting and communication requirements are completed on time.
- Support additional business units, as directed by leadership, with similar reporting, analytics, stakeholder-mapping, and communications deliverables.
Qualifications
- Typically requires a bachelor's degree or equivalent experience in communications, business, marketing, analytics, or a related field.
- Three or more years of experience in reporting, business operations, sales operations, program coordination, communications, data analysis, or a related role; technology-industry experience is preferred.
- Demonstrated ability to manage, analyze, and interpret business data and translate findings into clear reports, dashboards, presentations, or recommendations.
- Strong spreadsheet and presentation skills, including proficiency with Microsoft Excel and PowerPoint; experience with collaboration and reporting tools is highly valued.
- Excellent written and verbal communication skills, with the ability to tailor content for internal teams, customers, partners, and senior stakeholders.
- Experience creating business communications such as presentations, newsletters, reports, success stories, best-practice content, or executive updates.
- Strong organizational skills and attention to detail, with the ability to manage multiple recurring and ad hoc deliverables in a fast-paced environment.
- Ability to work effectively across regions, functions, and organizations, gathering information and building alignment without direct authority.
- Working knowledge of enterprise sales, channel, partner, cloud, Marketplace, or hyperscaler environments is a plus.
- Analytical mindset with a continuous-improvement orientation and the ability to identify reporting, process, or data-quality gaps and recommend practical improvements.
- Professional English communication skills required; additional language capabilities may be beneficial in a global, cross-regional environment.
Work Environment
No relocation. Hiring location, Canada or Mexico. Competitive benefits package.
Emerge seeks, in all of its operations, to employ individuals for available positions based on their qualifications, working knowledge, and competency. Emerge has a continuing commitment to ensure that fair and equal employment opportunities are extended to all qualified persons without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, predisposing genetic characteristics, familial status, marital status, domestic violence victim status or any other protected characteristic or based on their relationship or association with members of a protected class. Emerge is committed to diversity in its most inclusive sense.
