Delivery Account Operations Associate

emergiTEL is hiring a Delivery Account Operations Associate Tier 1 for our client in the Education industry. This is a 12 months Contract role.
Compensation: 25-31.23/hr inc
Location: 200 King St. East, Toronto, Ontario, Canada M5A 3W8
Job Description (English)
About the Role The Delivery Account Operations Associate Tier 1 supports mailroom, shipping, document preparation, and imaging operations for our education client. The successful candidate will deliver high-quality service, support operational efficiency, and contribute to service excellence.
Key Responsibilities
<style scoped="scoped" type="text/css">ol {margin-bottom:0in;margin-top:0in;}ul {margin-bottom:0in;margin-top:0in;}li {margin-top:.0in;margin-bottom:8pt;}ol.scriptor-listCounterResetlist!list-Solo0 {counter-reset: section;}ol.scriptor-listCounterlist!list-Solo0 {list-style-type:bullet;}li.listItemlist!list-Solo0::before {counter-increment: section;content: none; display: inline-block;} </style>

• Deliver services in accordance with established Service Level Agreements (SLAs) and Statements of Work (SOWs).
• Resolve customer issues and escalations or escalate them appropriately.
• Perform quality checks to ensure accuracy and compliance with standards.
• Follow all safety, security, and operational procedures.
• Work independently and collaboratively within a team environment.
• Provide coverage for absent team members as required.
• Perform additional duties assigned by management.

Mail and Shipping
<style scoped="scoped" type="text/css">ol {margin-bottom:0in;margin-top:0in;}ul {margin-bottom:0in;margin-top:0in;}li {margin-top:.0in;margin-bottom:8pt;}ol.scriptor-listCounterResetlist!list-Solo1 {counter-reset: section;}ol.scriptor-listCounterlist!list-Solo1 {list-style-type:bullet;}li.listItemlist!list-Solo1::before {counter-increment: section;content: none; display: inline-block;} </style>

• Receive, sort, process, and distribute mail, packages, and supplies.
• Notify recipients of deliveries as required.
• Complete scheduled mail runs and package pickups.
• Process outgoing mail and courier shipments using the most efficient and cost-effective methods.
• Track, trace, and resolve shipping and courier issues.
• Operate, clean, and maintain mailroom and shipping equipment.
• Coordinate with third-party vendors for equipment service when required.

Document Preparation
<style scoped="scoped" type="text/css">ol {margin-bottom:0in;margin-top:0in;}ul {margin-bottom:0in;margin-top:0in;}li {margin-top:.0in;margin-bottom:8pt;}ol.scriptor-listCounterResetlist!list-Solo2 {counter-reset: section;}ol.scriptor-listCounterlist!list-Solo2 {list-style-type:bullet;}li.listItemlist!list-Solo2::before {counter-increment: section;content: none; display: inline-block;} </style>

• Validate and reconcile incoming boxes and files.
• Prepare documents for scanning by removing staples, clips, bindings, and other materials.
• Scan and track box barcodes using handheld scanners.
• Insert separator sheets to ensure proper document indexing.
• Identify oversized and undersized documents requiring special handling.
• Escalate production exceptions to the team lead.

Imaging and Scanning
<style scoped="scoped" type="text/css">ol {margin-bottom:0in;margin-top:0in;}ul {margin-bottom:0in;margin-top:0in;}li {margin-top:.0in;margin-bottom:8pt;}ol.scriptor-listCounterResetlist!list-Solo3 {counter-reset: section;}ol.scriptor-listCounterlist!list-Solo3 {list-style-type:bullet;}li.listItemlist!list-Solo3::before {counter-increment: section;content: none; display: inline-block;} </style>

• Operate high-speed scanning equipment to convert physical documents into digital formats.
• Conduct image quality reviews to identify:
  • Double feeds
  • Folded corners obscuring content
  • Poor image contrast or threshold issues
  • Barcode separator processing errors
• Convert scanned documents, microfilm, and microfiche according to client requirements.

Required Skills and Qualifications
<style scoped="scoped" type="text/css">ol {margin-bottom:0in;margin-top:0in;}ul {margin-bottom:0in;margin-top:0in;}li {margin-top:.0in;margin-bottom:8pt;}ol.scriptor-listCounterResetlist!list-Solo4 {counter-reset: section;}ol.scriptor-listCounterlist!list-Solo4 {list-style-type:bullet;}li.listItemlist!list-Solo4::before {counter-increment: section;content: none; display: inline-block;} </style>

• Strong attention to detail.
• Excellent communication and customer service skills.
• Professionalism, punctuality, and adherence to workplace policies.
• Experience with mail services, print production, or document management environments.
• Strong technical aptitude and ability to learn equipment and systems.
• Ability to work independently and within a team.
• Graphic design experience is considered an asset.

Physical Requirements
<style scoped="scoped" type="text/css">ol {margin-bottom:0in;margin-top:0in;}ul {margin-bottom:0in;margin-top:0in;}li {margin-top:.0in;margin-bottom:8pt;}ol.scriptor-listCounterResetlist!list-Solo5 {counter-reset: section;}ol.scriptor-listCounterlist!list-Solo5 {list-style-type:bullet;}li.listItemlist!list-Solo5::before {counter-increment: section;content: none; display: inline-block;} </style>

• Ability to sit and stand for extended periods.
• Ability to lift up to 50 lbs.

Work Arrangement
<style scoped="scoped" type="text/css">ol {margin-bottom:0in;margin-top:0in;}ul {margin-bottom:0in;margin-top:0in;}li {margin-top:.0in;margin-bottom:8pt;}ol.scriptor-listCounterResetlist!list-Solo6 {counter-reset: section;}ol.scriptor-listCounterlist!list-Solo6 {list-style-type:bullet;}li.listItemlist!list-Solo6::before {counter-increment: section;content: none; display: inline-block;} </style>

• On-site position.
• Monday to Friday, 8:00 AM to 4:30 PM.
• Business casual dress code.

Updated  Additional Requirements:
Print Production:
• Understanding of workflow tools such as Free Flow and Fiery
• Point of contact to receive customer requests, provide estimates, schedule, and track print production request/s
• Track and store jobs as customer requires for reuse at a future date
• Wrap, pack, label, and ship finished product
• Problem solve basic issues to complete production, delivery, and output requirements
• Ability to be on your feet for up to 80% of your day
SKILLS 
• Intermediate use of MS Office, Adobe and other relevant software
• Ability to work with minimal supervision
1 to 2 years’ experience in a Digital Print Shop and Customer Service environment 
• Minimum High School diploma or equivalent
EXPERIENCE:
• Ability to multitask
• Excellent communications skills (oral and written)
• Ability and willingness to learn and develop
• Ability to lift up to 50 pounds
• Maintain appropriate supply inventory levels
• Maintain reporting logs and information for billing purposes
• Perform basic quality inspection before, during and after output of each production run
• Operate standard finishing equipment (paper cutters, bindery, laminating, desktop folders and drill)
• Operate digital print equipment – Black & White and Colour Copiers/Printers