Project Manager / Scrum Master

🚀 We’re Hiring: Project Manager / Scrum Master

📍 Location: Downtown Toronto, ON

🏢 Work Model: Hybrid – 3 days onsite per week

💼 Employment Type: Permanent, Full-Time

💰 Base Salary: Up to $125,000 CAD + approximately 10% target bonus

emergiTEL is seeking an experienced Project Manager / Scrum Master – Agile Delivery on behalf of our client, a leading Canadian Property & Casualty (P&C) insurance organization undergoing significant technology transformation.

This is an exciting opportunity to join the Enterprise Project Management Office (EPMO) and contribute to technology modernization, cloud transformation, AI initiatives, digital customer experiences, and enterprise application delivery.

🎯 What We’re Looking For

We’re looking for a proactive, delivery-focused professional who combines Agile/Scrum expertise with strong project management discipline, technical understanding, and excellent stakeholder communication skills.

This is more than a traditional Scrum Master role. The ideal candidate will take ownership of delivery outcomes, identify risks early, challenge existing processes, improve team effectiveness, and demonstrate measurable business value.

Key Responsibilities

• Lead Agile delivery while applying sound project management practices.
• Facilitate effective retrospectives that identify root causes and drive measurable improvements.
• Proactively identify delivery risks, dependencies, and blockers, and coordinate solutions.
• Work closely with Product Owners, Developers, Architects, Technical Leads, and cross-functional stakeholders.
• Manage project plans, delivery milestones, capacity, dependencies, and governance requirements.
• Use delivery metrics to assess team effectiveness and support data-driven decisions.
• Communicate delivery progress, risks, challenges, and business outcomes clearly to senior leadership.
• Balance Agile principles with enterprise project management expectations.

✅ Required Qualifications

• 5+ years of experience in Project Management, Scrum Master, or Agile Delivery roles.
• Strong understanding of Scrum methodologies and practical Agile delivery.
• PMP certification required.
• CSM or PSM certification preferred.
• Experience in P&C insurance is strongly preferred; candidates from other insurance organizations, banking, or financial services will also be considered.
• Proven ability to identify delivery risks, remove blockers, and improve team performance.
• Strong vendor management and cross-functional stakeholder engagement experience.
• Solid technical understanding of software development and application delivery.
• Excellent verbal and written communication skills, including experience presenting to senior leadership.
• Experience using delivery metrics to demonstrate progress, effectiveness, and business value.
• Ability to work onsite in downtown Toronto three days per week.

🌟 What Makes You a Great Fit?

You can explain what you personally changed, why you made that decision, and how you measured the results. You go beyond facilitating ceremonies to take ownership of delivery challenges and help teams achieve better outcomes.

You should be comfortable sharing practical examples of:

• Improving delivery outcomes through retrospectives.
• Addressing risks before they become blockers.
• Measuring team effectiveness beyond velocity and burndown charts.
• Influencing technical teams and Product Owners without direct authority.
• Communicating complex delivery challenges clearly to executives.
• Balancing Agile practices with project governance and business priorities.

Why Join?

Our client is investing in technology modernization and digital capabilities, with opportunities to contribute to meaningful enterprise initiatives and grow your career in Agile leadership and technology delivery.

📩 Interested or know someone who would be a great fit?