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Added 57 mins ago
SD
Store Administrator, Hourly Part Time Day
Shoppers Drug Mart
Vancouver, BC
- Part-time
Added 1 hour ago
FB
Operations Coordinator
Forbes Bros. Group of Companies
Langley (District), BC · City of Langley, BC
- Full-time
This opportunity suits an experienced construction administrator who enjoys leading people and keeping busy operations running smoothly. You will work with employees, project teams, and…
Added 1 hour ago
FB
Operations Coordinator
Forbes Bros. Group of Companies
Surrey, BC
- Full-time
This opportunity suits an experienced construction administrator who enjoys leading people and keeping busy operations running smoothly. You will work with employees, project teams, and…
Added 1 hour ago
FB
Operations Coordinator
Forbes Bros. Group of Companies
Burnaby, BC
- Full-time
This opportunity suits an experienced construction administrator who enjoys leading people and keeping busy operations running smoothly. You will work with employees, project teams, and…
Added 1 hour ago
FB
Operations Coordinator
Forbes Bros. Group of Companies
Coquitlam, BC
- Full-time
This opportunity suits an experienced construction administrator who enjoys leading people and keeping busy operations running smoothly. You will work with employees, project teams, and…
Added 2 hours ago
RS
School Psychologist
Richmond School District No. 38
Richmond, BC
- Contract
Added 2 hours ago
SO
Office Administrator
SERVPRO of NORTH VANCOUVER - Metro Vancouver Team
Burnaby, BC
- Full-time
📢 WE’RE HIRING! | Office Administrator & Marketing RepresentativeJoin SERVPRO Metro Vancouver Team and grow your career in administration, marketing, and customer relations! 🚀
Added 2 hours ago
RS
Secondary Teacher & TTOC (Gr. 8-12)
Richmond School District No. 38
Richmond, BC
- Full-time
Recent teaching evaluation within the past 8 years from your administrator (for experienced teachers)
Added 2 hours ago
UO
Postdoctoral Research Fellow
University of British Columbia
Vancouver, BC · UBCV | Chemical and Biological Engineering Building (CHBE)
- $75,000 CAD / year
- Full-time
Added 2 hours ago
UO
Postdoctoral Research Fellow
University of British Columbia
Vancouver, BC · UBCV | Chemical and Biological Engineering Building (CHBE)
- $75,000 CAD / year
- Full-time
Added 4 hours ago
SG
Payroll and Benefits Administrator
S3 Group Ltd.
Swift Current, SK
- Full-time
Added 4 hours ago
SG
Payroll, Accounting & Human Resources Administrator
S3 Group Ltd.
Medicine Hat, AB
- Full-time
Added 4 hours ago
MG
property administrator
Martello Group
Edmonton, AB
- Full-time
Added 5 hours ago
CC
Medical Office Administrator in Vaughan
CPAP Clinic
Vaughan, ON
- Full-time
This is a full-time on-site role in Vaughan (Toronto). The Administrator will interact with patients in-person and over the phone, to provide guidance and support for their CPAP therapy.…
Added 6 hours ago
B
Recovery & Tribunal Affairs Administrator
Boardwalk
Montreal, QC
- Full-time
The Recovery & Tribunal Affairs Administrator is responsible for the management of resident accounts, collection activities, and files related to tenancy matters, including representation…
Added 7 hours ago
C
Information Technology Operations Manager
Cardata
Canada
- $80,000 to $120,000 CAD / year
- Full-time
Serve as the main administrator for Google, and manage licenses and contracts for all IT systems and software.
Added 14 hours ago
BH
Resident Services Assistant (Casual)
Baptist Housing
Victoria, BC
- Part-time
Assist the Administrator with projects, participate in team meetings, and support resident events
Added 16 hours ago
P/
Database Administrator
PrecisionERP / PrecisionIT
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- $75 to $85 CAD / hour
- Contract
Job Title: Database Administrator (Intermediate)
Added 17 hours ago
PC
Salesforce Platform Owner
Parkland Corporation
Calgary, AB
- Full-time
Required: Salesforce Certified Administrator and Salesforce Certified Business Analyst.
Added 17 hours ago
PC
Salesforce Platform Owner
Parkland Corporation
Calgary, AB
- Full-time
Required: Salesforce Certified Administrator and Salesforce Certified Business Analyst.
Added 17 hours ago
B
Versatile Technologist (Versatile Technologist-General)
Boeing
Winnipeg, MB · CAN - Winnipeg, Canada
- Full-time
Boeing Canada Winnipeg is seeking Network Administrator, reporting to the Senior Information Technology Manager, working out of the Winnipeg, Manitoba, Canada office.
Added 17 hours ago
Site Administrator
Del Property Management
ON
The Site Administrator serves as the primary on-site representative for assigned condominium properties, providing comprehensive administrative support and resident services. This role acts…
Added 17 hours ago
Site Administrator
Del Property Management
ON
The Site Administrator serves as the primary on-site representative for assigned condominium properties, providing comprehensive administrative support and resident services. This role acts…
Added 20 hours ago
A
It Support
Actalent
Burnaby, BC
- $28 to $35 CAD / hour
- Contract
The IT Support / Systems Administrator will provide Level 1 and Level 2 support, manage an active ticket pipeline, and play a key role in onboarding new hires. This role reports into IT…
Added 1 day ago
LC
Store Administrator, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Shelburne, ON
- Part-time

Empire Life

Customer Service Administrator (TruStone Financial)

Mississauga, ON, Canada

Compensation: Base Salary Range: $46,019 - $62,500. · Full-time

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Job details

Pay: Compensation: Base Salary Range: $46,019 - $62,500.
Job type: Full-time
Experience: Customer service experience (2 years min)
Posting language: English
Posted: Sep 23, 2026

Original job description

Customer Service Administrator (TruStone Financial)

Location: In person - Mississauga, ON

Compensation: Base Salary Range: $46,019 - $62,500. The posted range reflects the base salary for this position only.

TruStone is looking to hire a Customer Service Administrator to join their team! We are actively seeking candidates to fill a current, open position.

Reporting to the Manager, Customer Service, the Customer Service Administrator provides inforce policy administrative support and product information to our customers (advisors and their clients, and our insurance carriers) and colleagues.

About us

TruStone Financial Inc. (TSF), is redefining an industry by providing independent financial advisors exceptional service and developing meaningful relationships.

We are an MGA (Managing General Agent), an intermediary contracted by insurers to operate on their behalf to facilitate sales and support of life and health insurance and investment products by independent, contracted and licensed insurance advisors. With an emphasis on training, marketing, and technology, TSF is continually innovating to provide the highest level of service possible for our advisors.

TSF is proud to cultivate and sustain long lasting relationships with our advisors, employees, and suppliers.

Why pursue this opportunity

Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.

Have your voice heard - with a fresh perspective, we welcome those that can highlight opportunities for improvement. We encourage creative and innovative thinking and welcome candidates who are not afraid to challenge the status quo.

Diversity, equity, and inclusion - we are committed to creating a diverse, equitable, and inclusive workplace and welcome candidates who share this commitment.

What you’ll be working on

Build and maintain a positive relationship with our customers and colleagues; interact effectively with each one based on their needs and preferences
Independently respond to queries and requests for information from our customers by phone, email, and in-person
Support for Reception/Front Desk activities
Prioritize workload based on the importance and time sensitivity of each task
Contacting insurance carriers for exceptions or special handling
Provide prompt, professional, knowledgeable and accurate customer service to advisors.
Respond and adjudicate inforce inquiries such as beneficiary changes, surrender requests, address changes, banking changes, ownership, premium inquiries, death claims, etc.
Update and maintain systems (i.e. tasks, documents, diarizing)
Cross-Training – learning other department functions to support as a backup when needed
Perform other related activities and participate in ad hoc projects, as necessary or assigned.
Adhere to Anti Money Laundering, Fintrac, Privacy, and TruStone Financial Inc. compliance policies and procedures (includes mandatory yearly trainings)
Continuous improvement of product knowledge by attending industry courses and webinars
Perform other related activities and participate in ad hoc projects, as necessary or assigned.

What we’re looking for you to have

Customer service experience (2 years min)
Knowledge of insurance industry required (2+ years)
System expertise - Wealthserv, SharePoint, Microsoft suite
Strong communication, customer service and interpersonal skills
Ability to work independently, prioritize and balance multiple tasks or projects
Ability to research, analyze, evaluate, integrate ideas and problem solve
If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.

Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.

Beyond the salary

For regular full-time positions, TruStone offers a comprehensive total rewards package that includes:

Company pension
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
Paid time off

Get to know us

TruStone is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

TruStone welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact recruitment@empire.ca .

Apply About employer

More about this job

Responsibilities

Provide administrative support and product information for inforce insurance policies, responding to advisor and client inquiries by phone, email, and in person. Maintain customer relationships and policy records, handle policy changes and claims inquiries, coordinate with insurance carriers, support reception, and follow compliance procedures.

Requirements

At least two years of customer service experience and two or more years of insurance industry knowledge are required. Candidates should be proficient with Wealthserv, SharePoint, and Microsoft Office, and demonstrate strong communication, prioritization, independent work, research, analysis, and problem-solving abilities.

Skills

Customer Service
Insurance Administration
Inforce Policy Support
Communication
Interpersonal Skills
Workload Prioritization
Multitasking
Problem Solving
Research and Analysis
Wealthserv
SharePoint
Microsoft Office
Compliance
Data and Document Management

Benefits

Company Pension
Dental Care
Disability Insurance
Employee Assistance Program
Extended Health Care
Life Insurance
Paid Time Off

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Insurance
Managing General Agent
Inforce Policies
Policy Administration
Product Information
Insurance Advisors
Insurance Carriers
Beneficiary Changes
Surrender Requests
Address Changes
Banking Changes
Ownership Changes
Premium Inquiries
Death Claims
Wealthserv
SharePoint
Microsoft Office
Reception
Front Desk
Anti-Money Laundering
FINTRAC
Privacy Compliance
Cross-Training
Continuous Improvement
Industry Courses
Webinars

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