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Added 4 mins ago
Banking Relationship Sales Representative (Small Business Solutions)
ADP
Mississauga, ON
$71,600 to $121,600 CAD / year
Full-time
At ADP, we believe great sales professionals deserve the tools, training, and support to build something meaningful. In this role, you’ll grow your own book of business while being backed…
Added 4 mins ago
Dispute Resolution & Advocacy Law Clerk (Contract)
Cartel Inc.
Toronto, ON
Contract
…with the potential for the role to become permanent. You’ll support a busy practice, working on commercially focused matters and playing a hands-on role in keeping files moving. We’re…
Added 4 mins ago
IT Project Manager
TEKsystems
Toronto, ON
Contract
Our client is looking for an experienced IT Project Manager to support the PMO, managing a variety of systems-related projects across the organization. This individual will be responsible…
Added 4 mins ago
Outside Field Sales Representative (Small Business Solutions)
ADP
Mississauga, ON
$71,600 to $121,600 CAD / year
Full-time
At ADP, we believe great sales professionals deserve the tools, training, and support to build something meaningful. In this role, you’ll grow your own book of business while being backed…
Added 4 mins ago
Production Manager
General Dynamics Missions System International
Ottawa, ON
Full-time
At General Dynamics Mission Systems–Canada, we’re not just engineering technology - we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical…
Added 4 mins ago
Senior Project Engineer - Systems Engineer
General Dynamics Missions System International
Ottawa, ON
Full-time
At General Dynamics Mission Systems–Canada, we’re not just engineering technology. we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical…
Added 19 mins ago
Customer Success Account Management
Microsoft
Goodwood, ON
Full-time
As a Customer Success Account Manager (CSAM), you are responsible for helping customers achieve their desired business outcomes by executing customer success strategies that strengthen…
Added 33 mins ago
PRINCIPAL PROGRAM MANAGER MEMS DEVELOPMENT & FOUNDRY EXECUTION
TE Connectivity
Bromont, QC
Full-time
The Program Manager will support solution-level execution by maintaining program schedules, risks, dependencies, decisions, and action plans. Success requires more than meeting facilitation…
Added 34 mins ago
Privacy Analyst
Winnipeg Regional Health Authority
Winnipeg, MB
Undergraduate University Degree in Public Administration, Health Information Management, Project Management, Information/Computer Technology, healthcare management or other relevant…
Added 34 mins ago
Ward Clerk
Winnipeg Regional Health Authority
Winnipeg, MB
Ability to operate information technology equipment as required, e.g., fax, photocopier, computer, etc.
Added 34 mins ago
Unit Clerk - Ambulatory Care
Winnipeg Regional Health Authority
Winnipeg, MB
Reporting to the Manager Health Services, or Nurse In-Charge and working as part of a multidisciplinary team, the incumbent receives patients to clinic/unit and ensures appropriate…
Added 49 mins ago
Business Development Manager, Tactical Comms and Information Systems
General Dynamics Missions System International
Ottawa, ON
Full-time
The Business Development Manager, International Tactical Communications and Information Systems (TacCIS) will be responsible for business strategic planning, direction and development of…
Added 49 mins ago
Engineering Manager, Software
General Dynamics Missions System International
Ottawa, ON
$122,000 to $155,000 CAD / year
Full-time
At General Dynamics Mission Systems–Canada, we’re not just engineering technology - we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical…
Added 49 mins ago
Life Cycle Material Engineering Specialist
General Dynamics Missions System International
Ottawa, ON
Full-time
Perform any additional duties as delegated by the Manufacturing Engineering & Product Support Manager.
Added 1 hour ago
MRI Technologist
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
The Research MRI technologist will provide technical support for specific research using MRI as assigned based on research funding and needs. They will work under the supervision of Dr.…
Added 1 hour ago
Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
The Research Institute of the MUHC is seeking an interim Project Manager to join the Capture and Optimization of Research Data (CORD) platform of the Centre for Outcomes Research and…
Added 1 hour ago
Operations Support Analyst, eHealth
First Nations Health Authority
Vancouver, BC · Metro Vancouver A, BC
Full-time
Reporting to the Operations Manager, eHealth, the Operation Support Analyst provides support to FNHA eHealth for maintaining the FNHA Supported EMR and Telehealth network to an expanding…
Added 1 hour ago
MRI Technologist
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
The Research MRI technologist will provide technical support for specific research using MRI as assigned based on research funding and needs. They will work under the supervision of Dr.…
Added 1 hour ago
Tremplin Program Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
…experiential learning opportunities. Reporting to the Tremplin Manager and the Principal Investigator, the Coordinator will contribute to the coordination, facilitation, evaluation, and…
Added 1 hour ago
Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
…governmental guidelines and regulations, the Clinical Trial Project Manager is responsible for the operational management of multicentre clinical research studies. The Project Manager…
Added 1 hour ago
Program Assistant – Cancer Research Program (CRP)
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
Under the supervision of the Program Manager and in close collaboration with the Program leaders and the other program assistant(s), the incumbent provides personalized administrative and…
Added 1 hour ago
Unit Secretary, Cancer Care, PT (J0926-0731)
North York General Hospital
Toronto, ON
Part-time
…is to perform administrative, secretarial and receptionist support for the Oncology-Palliative Medicine Unit in a confidential, sensitive and professional manner. You have effective written…
Added 1 hour ago
Mechatronics Technologist
Carleton University
Ottawa, ON
Other
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Added 1 hour ago
Regional Sourcing Manager (Electronics Lane)
Husky Technologies
Bolton, ON
Full-time
Act as the primary contact and relationship manager while supporting the global strategic sourcing team to develop, prioritize, and execute “in-region” sourcing initiatives that reduce…
Added 1 hour ago
Project Manager, Sales Enablement & Executive Customer Engagement
Husky Technologies
Bolton, ON
Full-time
The Project Manager, Sales Enablement and Executive Customer Communications will own and lead the development of executive-facing sales enablement content and systems that support…

Empire Life

Customer Service Administrator (TruStone Financial)

Mississauga, ON, Canada

Pay: Compensation: Base Salary Range: $46,019 - $62,500.
Job type: Full-time
Apply by: Oct 23, 2026
Experience: Customer service experience (2 years min)
Posting language: English
Posted: Sep 23, 2026

Apply About employer

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Original job description

Customer Service Administrator (TruStone Financial)

Location: In person - Mississauga, ON

Compensation: Base Salary Range: $46,019 - $62,500. The posted range reflects the base salary for this position only.

TruStone is looking to hire a Customer Service Administrator to join their team! We are actively seeking candidates to fill a current, open position.

Reporting to the Manager, Customer Service, the Customer Service Administrator provides inforce policy administrative support and product information to our customers (advisors and their clients, and our insurance carriers) and colleagues.

About us

TruStone Financial Inc. (TSF), is redefining an industry by providing independent financial advisors exceptional service and developing meaningful relationships.

We are an MGA (Managing General Agent), an intermediary contracted by insurers to operate on their behalf to facilitate sales and support of life and health insurance and investment products by independent, contracted and licensed insurance advisors. With an emphasis on training, marketing, and technology, TSF is continually innovating to provide the highest level of service possible for our advisors.

TSF is proud to cultivate and sustain long lasting relationships with our advisors, employees, and suppliers.

Why pursue this opportunity

Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.

Have your voice heard - with a fresh perspective, we welcome those that can highlight opportunities for improvement. We encourage creative and innovative thinking and welcome candidates who are not afraid to challenge the status quo.

Diversity, equity, and inclusion - we are committed to creating a diverse, equitable, and inclusive workplace and welcome candidates who share this commitment.

What you’ll be working on

Build and maintain a positive relationship with our customers and colleagues; interact effectively with each one based on their needs and preferences
Independently respond to queries and requests for information from our customers by phone, email, and in-person
Support for Reception/Front Desk activities
Prioritize workload based on the importance and time sensitivity of each task
Contacting insurance carriers for exceptions or special handling
Provide prompt, professional, knowledgeable and accurate customer service to advisors.
Respond and adjudicate inforce inquiries such as beneficiary changes, surrender requests, address changes, banking changes, ownership, premium inquiries, death claims, etc.
Update and maintain systems (i.e. tasks, documents, diarizing)
Cross-Training – learning other department functions to support as a backup when needed
Perform other related activities and participate in ad hoc projects, as necessary or assigned.
Adhere to Anti Money Laundering, Fintrac, Privacy, and TruStone Financial Inc. compliance policies and procedures (includes mandatory yearly trainings)
Continuous improvement of product knowledge by attending industry courses and webinars
Perform other related activities and participate in ad hoc projects, as necessary or assigned.

What we’re looking for you to have

Customer service experience (2 years min)
Knowledge of insurance industry required (2+ years)
System expertise - Wealthserv, SharePoint, Microsoft suite
Strong communication, customer service and interpersonal skills
Ability to work independently, prioritize and balance multiple tasks or projects
Ability to research, analyze, evaluate, integrate ideas and problem solve
If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.

Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.

Beyond the salary

For regular full-time positions, TruStone offers a comprehensive total rewards package that includes:

Company pension
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
Paid time off

Get to know us

TruStone is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

TruStone welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact recruitment@empire.ca .

Apply About employer

More about this job

Responsibilities

Provide administrative support and product information for inforce insurance policies, responding to advisor and client inquiries by phone, email, and in person. Maintain customer relationships and policy records, handle policy changes and claims inquiries, coordinate with insurance carriers, support reception, and follow compliance procedures.

Requirements

At least two years of customer service experience and two or more years of insurance industry knowledge are required. Candidates should be proficient with Wealthserv, SharePoint, and Microsoft Office, and demonstrate strong communication, prioritization, independent work, research, analysis, and problem-solving abilities.

Skills

Customer Service
Insurance Administration
Inforce Policy Support
Communication
Interpersonal Skills
Workload Prioritization
Multitasking
Problem Solving
Research and Analysis
Wealthserv
SharePoint
Microsoft Office
Compliance
Data and Document Management

Benefits

Company Pension
Dental Care
Disability Insurance
Employee Assistance Program
Extended Health Care
Life Insurance
Paid Time Off

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Insurance
Managing General Agent
Inforce Policies
Policy Administration
Product Information
Insurance Advisors
Insurance Carriers
Beneficiary Changes
Surrender Requests
Address Changes
Banking Changes
Ownership Changes
Premium Inquiries
Death Claims
Wealthserv
SharePoint
Microsoft Office
Reception
Front Desk
Anti-Money Laundering
FINTRAC
Privacy Compliance
Cross-Training
Continuous Improvement
Industry Courses
Webinars

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