Find work in Canada.

347,202 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 13 mins ago
U
Online Programmer (Online Services - Player Identity)
Ubisoft
Montreal, QC
- Full-time
…operate services that track user actions, helping customer support teams efficiently investigate and resolve player…
Added 13 mins ago
C
Senior Associate, Institutional Sales
Clarity
Vancouver, BC
- $200,000 to $600,000 CAD / year
- Full-time
…supporting interview processes. These tools are designed to support and inform human decision-making and are not used as the sole basis for any employment…
Added 13 mins ago
C
Director, Strategic Partnerships
Clarity
Vancouver, BC
- $200,000 to $350,000 CAD / year
- Full-time
Support national account relationships with wirehouses and wealth management firms, from diligence through firm-level agreements and platform placement.
Added 13 mins ago
C
Associate, Sales & Trading
Clarity
Vancouver, BC
- $120,000 to $240,000 CAD / year
- Full-time
Support the team and customer through the transaction lifecycle, through various channels such as email, phone, or live chat, from initial inquiry and onboarding to execution and closing,…
Added 13 mins ago
C
New Analyst Program
Clarity
Vancouver, BC
- $65,000 to $85,000 CAD / year
- Full-time
…supporting interview processes. These tools are designed to support and inform human decision-making and are not used as the sole basis for any employment…
Added 13 mins ago
C
Executive Assistant
Clarity
Vancouver, BC
- $70,000 to $110,000 CAD / year
- Full-time
Preparing high quality documents, presentations, and briefing materials that reflect well on the leaders you support.
Added 13 mins ago
C
Director, Paid Media
Clarity
Vancouver, BC
- $200,000 to $240,000 CAD / year
- Full-time
…supporting interview processes. These tools are designed to support and inform human decision-making and are not used as the sole basis for any employment…
Added 13 mins ago
C
Analyst, Sales & Trading
Clarity
Vancouver, BC
- $90,000 to $150,000 CAD / year
- Full-time
Support the team and customer through the transaction lifecycle, through various channels such as email, phone, or live chat, from initial inquiry and onboarding to execution and closing,…
Added 13 mins ago
C
Associate Director, Institutional Sales
Clarity
Vancouver, BC
- $300,000 to $700,000 CAD / year
- Full-time
…supporting interview processes. These tools are designed to support and inform human decision-making and are not used as the sole basis for any employment…
Added 13 mins ago
C
Senior Analyst, Sales & Trading
Clarity
Vancouver, BC
- $110,000 to $190,000 CAD / year
- Full-time
Support the team and customer through the transaction lifecycle, through various channels such as email, phone, or live chat, from initial inquiry and onboarding to execution and closing,…
Added 13 mins ago
C
Engineering Manager, Product
Clarity
Remote, Canada
- $165,000 to $275,000 CAD / year
- Full-time
- Remote
…the people leadership, delivery oversight, and prioritization support that today sits with the Director. This is a player-coach role: out of the critical path on roadmap, but close enough…
Added 13 mins ago
AC
Customer Account Manager
Aston Carter
Woodbridge, ON
- $70,000 to $100,000 CAD / year
- Full-time
…and supply chain teams, and provides data-driven insights to support forecasting and sales growth. The position combines customer-facing responsibilities, analytical reporting, and…
Added 22 mins ago
GG
Applications analyst - computer systems
GENERIX GROUPE
Montréal, QC
- From $38.67 CAD / hour
- Full-time
- Hybrid
Consult with clients after sale to provide ongoing support
Added 28 mins ago
SP
Small, Medium, and Growth Business - Account Executive - Vancouver (Office-Based)
Salesforce Partner Canada
Vancouver, BC
- Full-time
…resume will be reviewed by recruiters and hiring managers who support multiple cloud offerings and verticals across our SMB organization. Our goal is for you to apply once and be considered…
Added 28 mins ago
SP
Platform and Security Growth Business Account Executive
Salesforce Partner Canada
Toronto, ON
- Full-time
Trusted Partner: A commitment to guiding customers on their Salesforce journey with integrity and support.
Added 28 mins ago
OI
Recruitment Specialist
Oxford International
Vancouver, BC
- $15,600 CAD / year
- Part-time
Develop a good working knowledge of OICC programs, financial support, available scholarships and bursaries, application process, and program pricing.
Added 28 mins ago
The Tavern Collective - Line Cook
Northland Properties
Calgary, AB
…not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest…
Added 28 mins ago
Prep Cook
Northland Properties
Edmonton, AB
…not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest…
Added 28 mins ago
Dutton Onroute - Shift Supervisor - A N W
Careers at ONroute
Dutton/Dunwich, ON
SHIFT SUPERVISOR’s primary purpose is to support management in monitoring the day-to-day activities of employees in aiding in monitoring productivity, responsibility for work and ensure…
Added 28 mins ago
UO
Manager, Organizational Change Management
University of Alberta
Edmonton, AB
- Full-time
You will lead a team of practitioners to enable transformation, engage employees, drive adoption, and ultimately support achievement of benefits realization. Your goal is to foster a…
Added 28 mins ago
UF
Temporary Cook
Umbrella Family and Child Centres of Hamilton
Hamilton, ON
- Full-time
…enjoyable. You will maintain a clean and organized kitchen, support daily centre operations, and occasionally assist in classrooms or sleep rooms. While duties may vary slightly from centre…
Added 28 mins ago
T
Senior Group Manager, Finance Governance & Controls (Capital Markets)
TD
Toronto, ON
- Full-time
…and reporting to strengthen Finance's control environment and support high‑quality financial…
Added 35 mins ago
SM
System integration consultant
Solutions Metrix
Montréal, QC
- From $47 CAD / hour
- Full-time
- On-site
Consult with clients after sale to provide ongoing support
Added 43 mins ago
S
Consultant(e) aux ventes / Sales consultant (Saguenay - Lac St-Jean)
Sysco
Montreal, QC · Sysco Grand Montreal
- Full-time
Added 43 mins ago
M
Primary Care Paramedic
Medavie
Red Deer, AB · AB Red Deer
- Full-time
While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently - without AI assistance…

Empire Life

Digital Client Experience Specialist

ON, Canada
Ontario, Canada, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

Digital Client Experience Specialist

Location: Hybrid in Kingston or Toronto (York Mills)

Please note the base salary will be determined by the successful candidate's education, skills and experience. The listed salary range serves as a general pay guideline for this position's pay level.

Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.

The total target compensation (TTC) range, including salary and target bonus, is $79,200 - $126,500. This TTC range is applicable to permanent roles only. The actual base salary offered within this range will be determined by the successful candidate’s skills and experience, as well as internal equity.

Empire Life is looking to hire a Digital Client Experience Specialist to join our Marketing team! We are actively seeking candidates to fill a current, open position.

Why pursue this opportunity

The environment - we understand the importance of work-life balance and strive to provide a supportive work environment that allows our employees to achieve both personal and professional goals.
Impactful work - get the opportunity to work on meaningful projects that have a positive impact on our customers, our company, and society as a whole.
The opportunity - collaborate with cross-functional teams and work on a variety of projects that will keep you engaged and continuously learning.
Hone your skills - this is an opportunity that allows for you to grow your technical, and functional skills.

What you’ll be working on

Maps, maintains, and continuously optimizes end-to-end user journeys for Plan Members, Plan Administrators (PAs), and Advisors across both Group Benefits and Group Retirement Savings lines of business.
Acts as a solutions-driven client experience steward, representing the end-to-end customer experience across all lines of business whenever digital or non-digital experience enhancements are being developed.
Manages and optimizes existing web portal and mobile application user experiences, ensuring digital tools remain functional, intuitive, and aligned with client needs.
Owns, defines, aligns, and continuously amends client personas (for Plan Members, Plan Administrators, and Advisors) across lines of business, ensuring persona insights and journey maps seamlessly inform and guide deliverables produced by our shared services team and web/portal development
Collaborates closely with the Digital Product Owner to solution, prioritize, and support the broader strategic management of all Group Solutions digital assets.
Serves as the primary liaison and key point of contact into the centralized Shared Services design team, translating user journey insights and business requirements into actionable briefs for graphic/UI designers.
Utilizes journey mapping and wireframing tools such as Lucidchart and Figma to visualize user flows, process diagrams, information architecture, and experience concepts without acting as a primary graphic designer.
Acts as a strategic brand guardian across digital channels, ensuring tone, key messaging, visual standards, and value propositions remain consistent, caring, and compliant across all touchpoints.
Conducts research analysis, voice-of-customer (VOC) feedback gathering, and user data evaluation to identify friction points, customer needs, and market trends.
Identifies, recommends, and implements digital experience enhancements and process improvements to increase engagement, usability, and digital adoption.
Works cross-functionally with product managers, developers, marketers, legal, compliance, and operational leaders to ensure experience solutions align with technical constraints and business objectives.
Executes digital marketing and journey strategies deployed through web, mobile app, email, and digital channels to ensure alignment with Group Solutions growth and retention goals.
Measures, tracks, and reports performance metrics (KPIs, engagement rates, analytics) for digital journeys and app/portal experiences to drive continuous optimization.
Contributes to the development of business cases, cost-benefit analyses, and strategic briefs for proposed digital experience enhancements.

What we’re looking for you to have

Completion of post-secondary education with a focus in Digital Marketing, Business, Information Technology, or a related field.
3+ years of experience in digital marketing, digital product support, or user experience/journey mapping, ideally within the financial services, insurance, Group Benefits, or Group Retirement industries.
Proven experience in mapping customer journeys, developing user personas, and creating process flows using tools like Lucidchart, Figma, or similar journey mapping software.
Strong familiarity with web portal management, mobile app ecosystems, and digital product administration.
Demonstrated ability to collaborate effectively with Digital Product Owners, developers, and centralized creative/design teams.
Hands-on proficiency with tools like Figma and Lucidchart for conceptualizing user journeys, wireframes, and process architecture (formal graphic design expertise not required).
Knowledge of web analytics tools (e.g., Google Analytics, Google Data) to track digital adoption and user engagement metrics.
Strong understanding of digital marketing principles, brand positioning, and customer-centric communication strategies.
Familiarity with Agile methodologies, product backlogs, and cross-functional sprint environments.
Outstanding problem-solving, analytical, and process-mapping capabilities with a solutions-oriented mindset.
Excellent written, editing, proofreading, and verbal communication skills with the ability to articulate client needs to technical and non-technical stakeholders.
Strong organizational and project management skills to balance multiple touchpoints and priorities across lines of business.
If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.

Beyond the salary

For permanent full-time positions, Empire Life offers a comprehensive total rewards package that includes:

Hybrid work model
Competitive salaries with annual pay increases
Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
Access to learning & development programs, and education/tuition reimbursement (role dependent), to support your professional growth and career advancement.
Competitive uncapped commission, for sales positions
A comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, health and dental and a generous health account
Flexible work arrangements and an annual allotment of personal health days.
Four weeks annual vacation from hire date
A defined contribution pension plan with generous employer matching
Top up programs for parental leave and compassionate leave
Employer-sponsored wellness and recognition programs
A cash employee referral program

To learn more about working at Empire Life, visit https://www.empire.ca/workatempire.

Get to know us

Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Empire Life is proud to be an equal opportunity employer, dedicated to building an inclusive and barrier-free workplace. We welcome applications from people with disabilities and are committed to providing accommodations at any stage of the recruitment process. If you require a specific adjustment to help you present your best self, please let us know - we are happy to work with you. If you need this job posting in an alternative format or have any accessibility questions, please contact recruitment@empire.ca.

Apply About employer

More about this job

Responsibilities

Map and optimize end-to-end digital journeys, personas, and experiences for plan members, administrators, and advisors across Group Benefits and Group Retirement Savings. Coordinate with product, design, development, marketing, and other teams to deliver consistent digital experiences, measure performance, and recommend improvements.

Requirements

Requires post-secondary education in digital marketing, business, information technology, or a related field, plus at least three years of relevant digital marketing, product support, or user experience experience. Candidates should have experience with journey mapping and personas, Figma or Lucidchart, web and mobile platforms, analytics, Agile collaboration, and strong communication and organizational skills.

Skills

Customer Journey Mapping
User Persona Development
User Experience Optimization
Digital Marketing
Web Portal Management
Mobile App Management
Figma
Lucidchart
Web Analytics
Voice Of The Customer Research
Brand Management
Agile Methodologies
Product Backlog Management
Process Mapping
Project Management
Cross-Functional Collaboration

Benefits

Hybrid Work Model
Annual Pay Increases
Annual Bonus Program
Learning And Development Programs
Education And Tuition Reimbursement
Employer-Funded Life Insurance
Health And Dental Benefits
Health Spending Account
Flexible Work Arrangements
Personal Health Days
Four Weeks Of Annual Vacation
Defined Contribution Pension Plan With Employer Matching
Parental Leave Top-Up
Compassionate Leave Top-Up
Wellness Programs
Employee Recognition Programs
Employee Referral Program

Visa sponsorship

Not detected in the job text

Keywords

Digital Marketing
Digital Product Support
User Experience
Customer Journey Mapping
User Personas
Lucidchart
Figma
Web Portals
Mobile Applications
Google Analytics
Voice Of The Customer
Information Architecture
Wireframing
Brand Positioning
Digital Adoption
Customer Engagement
Agile Methodologies
Product Backlogs
Cross-Functional Collaboration
Group Benefits
Group Retirement Savings
Financial Services
Insurance
Key Performance Indicators
Process Improvement
Business Case Development

Report this job