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Added 11 mins ago
Manager, Projects & Operations
United Way British Columbia
Prince George, BC
$91,970 CAD / year
Full-time
Reporting to the Director, Community Impact & Investment, the Manager, Projects & Operations supports the effective administration, coordination, and delivery of operational and project…
Added 11 mins ago
Supply Chain Project Manager
BITS Recruiting
Toronto, ON
Temporary
Project Control Officer - Intermediate (Supply Chain / Procurement)
Added 11 mins ago
Manager, Projects & Operations
United Way British Columbia
Kamloops, BC
$91,970 CAD / year
Full-time
Reporting to the Director, Community Impact & Investment, the Manager, Projects & Operations supports the effective administration, coordination, and delivery of operational and project…
Added 11 mins ago
IT Project Manager (Digital / AI specialization
Addmore Group
Toronto, ON · Greater Toronto Area, Canada
Full-time
Our client has an opportunity for an IT Project Manager (Digital / AI specialization)
Added 11 mins ago
Sales Associate Part-Time - 7180 Winnipeg North
The Home Depot Canada
Winnipeg, MB
Part-time
…are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to…
Added 11 mins ago
Project Implementation Specialist
AssetWorks Inc
Calgary, AB · Greater Calgary Metropolitan Area
Full-time
The Project Manager / Implementation Specialist is responsible for leading the deployment of AssetWorks GPS solutions for fleet customers across North America. This role manages…
Added 11 mins ago
Engineering Technologist
Randstad Canada
Calgary, AB · Greater Calgary Metropolitan Area
Full-time
…design and sales. Working alongside the Business Development Manager (BDM), you will lead customer requirements gathering, design integrated systems, generate accurate proposals, and manage…
Added 11 mins ago
Associé(e) dédié(e) aux ventes, Rayon de la Peinture - Temps partiel - Disponible en tout temps
The Home Depot Canada
Saint-Jean-sur-Richelieu, QC · St-Jean-Sur-Richelieu, QC
Part-time
…are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to…
Added 11 mins ago
Flooring Sales Part Time - SARNIA
The Home Depot Canada
Sarnia, ON
Part-time
…are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to…
Added 11 mins ago
Partnerships Marketing Manager
Breakthrough Academy
Vancouver, BC
Full-time
Added 11 mins ago
Flooring Sales 6 Month Contract Full Time - OAKVILLE
The Home Depot Canada
Oakville, ON
Full-time
…are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to…
Added 11 mins ago
Manager, Projects & Operations
United Way British Columbia
Kelowna, BC
$91,970 CAD / year
Full-time
Reporting to the Director, Community Impact & Investment, the Manager, Projects & Operations supports the effective administration, coordination, and delivery of operational and project…
Added 11 mins ago
Manager, Projects & Operations
United Way British Columbia
Burnaby, BC
$91,970 CAD / year
Full-time
Reporting to the Director, Community Impact & Investment, the Manager, Projects & Operations supports the effective administration, coordination, and delivery of operational and project…
Added 11 mins ago
Lumber Sales Part Time - LONDON E
The Home Depot Canada
London, ON
Part-time
…are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to…
Added 11 mins ago
Manager, Projects & Operations
United Way British Columbia
Victoria, BC
$91,970 CAD / year
Full-time
Reporting to the Director, Community Impact & Investment, the Manager, Projects & Operations supports the effective administration, coordination, and delivery of operational and project…
Added 11 mins ago
Paint Sales Part Time - WOODSTOCK
The Home Depot Canada
Woodstock, ON
Part-time
…are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to…
Added 11 mins ago
Manager, Projects & Operations
United Way British Columbia
Nanaimo, BC
$91,970 CAD / year
Full-time
Reporting to the Director, Community Impact & Investment, the Manager, Projects & Operations supports the effective administration, coordination, and delivery of operational and project…
Added 11 mins ago
Program Manager
Outlier Search Group
Vancouver, BC · Greater Vancouver, BC
Full-time
As Program Manager, you’ll provide strategic and operational leadership across established community programs, working closely with schools, community partners, volunteers, and internal…
Added 11 mins ago
Marketing Manager
Spirit of Math Schools Inc.
Toronto, ON · North York, ON
Full-time
Spirit of Math is looking for an experienced Marketing Manager to lead our Marketing Department and drive the strategy and execution of marketing across our organization.
Added 11 mins ago
Project Administrator - Capital Projects
Convergint
Dartmouth, NS
Full-time
Work closely with the Project Leads and Project Manager to create work plan, project schedule, and WIP and PMR updates in MS projects and Excel.
Added 11 mins ago
IT Project Manager (Infrastructure / Cybersecurity)
Addmore Group
Toronto, ON · Greater Toronto Area, Canada
Full-time
Our client has an opportunity for an IT Project Manager (Infrastructure / Cybersecurity)
Added 11 mins ago
IT Senior Project Manager (SAP / Business Transformation specialization)
Addmore Group
Toronto, ON · Greater Toronto Area, Canada
Full-time
Our client has an opportunity for an IT Senior Project Manager (SAP / Business Transformation specialization)
Added 11 mins ago
Merchandising Execution Associate Part Time - 7222 Fort Saskatchewan
The Home Depot Canada
Fort Saskatchewan, AB
Part-time
Read and interpret directions to ensure merchandise is set to the planogram, project instructions, program service requirements and general service guidelines
Added 11 mins ago
NPI Program Manager
Inpho
Ottawa, ON · Kanata, ON
$115,000 to $150,000 CAD / year
Full-time
We are seeking an NPI Program Manager to lead and drive the successful transition of Inpho’s products from design through to volume manufacturing. This role will manage products through the…
Added 12 mins ago
Channel Strategist, Guest Retention
WestJet Group
Toronto, ON · Calgary, AB
Reporting to the Senior Manager, Guest Retention & Engagement, you'll engage directly with stakeholders across the business to understand what they need and why it matters, then design the…

Empire Roofing

Roofing Service Operations Manager (Windsor)

Windsor, ON, N9A 4H7, Canada

Job type: Full-time
Experience: 5+ years of experience in service management, field operations, construction, roofing, or a related industry.
Posting language: English
Posted: Sep 22, 2026

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Original job description

Service Operations Manager

Join a team that’s building more than roofs - we are building a reputation for excellence.

At Empire Roofing Corporation, we take pride in quality, safety, and doing things the right way. With operations across Canada and the U.S., our success is built on teamwork, accountability, and a shared drive to deliver results.

We’re looking for an experienced, hands-on Service Field & Office Manager to oversee the day-to-day operations of our Roofing Service Division. This is a dynamic role that combines service management, field leadership, scheduling, customer coordination, and administrative oversight.

As the key link between our clients, field crews, forepersons, and internal teams, you’ll ensure service work is delivered safely, efficiently, profitably, and to Empire’s high standards from the initial service request through completion and billing.

The ideal candidate is an organized and decisive leader who is comfortable managing both people and priorities, enjoys being involved in the field, and can keep the office and service operations running seamlessly.

What You’ll Do

Service Operations & Field Leadership

Lead, coach, and manage service forepersons, field crews, technicians, and office support.
Oversee the scheduling, dispatch, and execution of daily, planned, and emergency service calls.
Conduct regular site visits to monitor work progress, quality, productivity, and safety.
Ensure service work is completed safely, efficiently, and in accordance with company standards and client expectations.
Provide direction and support to field teams when issues, site conditions, or client concerns arise.
Conduct toolbox talks, field meetings, and performance discussions as required.
Monitor crew productivity, manpower requirements, equipment, materials, and overall field performance.
Support recruitment, onboarding, training, and ongoing development of Service Division employees.

Office & Service Coordination

Act as the central point of contact between clients, field crews, forepersons, estimators, accounting, and management.
Receive and process service requests through phone, email, and internal systems.
Coordinate scheduling, dispatch, site access, client communication, and job updates.
Maintain accurate service work orders, job files, client records, reports, timesheets, and compliance documentation.
Track service backlog and completion timelines, identifying and escalating delays or operational issues.
Coordinate service reports and documentation to ensure jobs are ready for billing.
Support the preparation of quotes, proposals, maintenance agreements, and service contracts.
Work closely with accounting to ensure accurate and timely invoicing.

Client & Business Management

Build and maintain strong relationships with clients, property managers, consultants, and other stakeholders.
Respond promptly and professionally to client questions, concerns, and service issues.
Ensure clients receive clear communication regarding scheduling, job progress, completion, and follow-up.
Review service reports, quotes, timesheets, and job costing information for accuracy.
Monitor service performance, profitability, backlog, and other key operational metrics.
Identify opportunities to improve service efficiency, customer satisfaction, and division profitability.
Support cost control, forecasting, budgeting, and resource planning for the Service Division.
Collaborate with estimating, operations, accounting, and senior leadership to achieve company and division objectives.

Safety, Quality & Compliance

Promote and enforce Empire’s safety culture and established safety procedures.
Ensure field teams follow company policies, applicable regulations, and client-specific safety requirements.
Monitor workmanship and ensure completed repairs and maintenance meet Empire’s quality standards.
Investigate service-related issues and implement corrective actions when required.
Maintain accurate safety, compliance, and service documentation.

What You Bring

5+ years of experience in service management, field operations, construction, roofing, or a related industry.
Previous experience managing field personnel, crews, or service operations.
Strong understanding of roofing systems, repairs, maintenance, and service processes is highly preferred.
Proven ability to coordinate multiple service calls, crews, clients, and priorities simultaneously.
Strong leadership, communication, organization, and problem-solving skills.
Comfortable balancing field responsibilities with office-based coordination and administration.
Strong customer-service mindset with the ability to manage challenging situations professionally.
Financial and operational awareness, including experience with job costing, productivity, budgets, or service KPIs.
Strong attention to detail and follow-through.
Proficiency with Microsoft Office and CRM, scheduling, dispatch, or job-management systems.
Valid driver’s license and willingness to travel to job sites as required.
Ability to work effectively in a fast-paced environment where priorities can change quickly.

What Success Looks Like

In this role, success means having a Service Division that is organized, responsive, profitable, and accountable.

You’ll ensure the right crew is at the right job at the right time, clients are kept informed, field teams have the support they need, work is completed safely and to a high standard, and service jobs move efficiently from request → scheduling → completion → billing.

Why You’ll Love Working at Empire

Competitive salary and performance-based incentives.
Comprehensive benefits package.
Vehicle allowance program.
Opportunity to play a key leadership role in a growing Service Division.
A collaborative, high-performing environment that values accountability and teamwork.
Stability and pride in working for a company with 30+ years of success.
Opportunity to make a direct impact on service operations, customer satisfaction, and business performance.

Apply today and take a leadership role in shaping the future of Empire’s Service Division, where safety, quality, teamwork, and exceptional service build lasting success.

Apply About employer

More about this job

Responsibilities

The Service Operations Manager oversees daily operations, including scheduling, dispatching, and field leadership for the Roofing Service Division. They act as the primary liaison between clients, field crews, and internal departments to ensure projects are completed safely, profitably, and to company standards.

Requirements

Candidates must have 5+ years of experience in service management, construction, or roofing, with proven ability to lead field personnel and manage complex operations. Proficiency in Microsoft Office, CRM systems, and a strong understanding of roofing maintenance and financial job costing are required.

Skills

Service management
Field operations
Roofing systems
Scheduling
Dispatching
Leadership
Customer service
Job costing
Budgeting
Project management
Safety compliance
Microsoft Office
CRM
Communication
Problem-solving
Team management

Benefits

Competitive salary
Performance-based incentives
Vehicle allowance program

Visa sponsorship

Not detected in the job text

Keywords

Roofing
Service Operations
Field Management
Construction
Dispatch
Scheduling
Job Costing
Safety Culture
CRM
Microsoft Office
Budgeting
Resource Planning
Client Relations
Quality Assurance
Performance Metrics
Maintenance Agreements
Invoicing
Compliance
Team Leadership
Operations Management

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