Find work in Canada.

A simpler way to find your next job.

Jobs in Canada

25+ jobs

Save this search

Added 11 mins ago
Analyst, Portfolio Management
Canada ICI Capital Corporation
St. Albert, AB
Full-time
…dental, health spending account, Employee & Family Assistance Program as well as life & disability…
Added 11 mins ago
Manager, Operations and Facilities
Royal College of Dental Surgeons of Ontario
Toronto, ON
Full-time
The Royal College of Dental Surgeons of Ontario (RCDSO) is a leader in health care regulation. As the governing body for more than 12,000 dentists in Ontario, our mission is to act in the…
Added 11 mins ago
Directeur(trice) régional(e) - District Manager (Apparel - Premium)
JRoss Retail Recruiters
Montreal, QC
$70,000 to $75,000 CAD / year
Full-time
This is a highly visible, hands-on leadership opportunity for a commercially driven retail leader who enjoys developing people, growing sales, and creating exceptional client experiences.…
Added 11 mins ago
System Safety Engineer, Aerospace
MANNARINO
Montreal, QC
Full-time
MANNARINO Systems & Software Inc. is a leader in providing safety-critical systems, software, hardware and certification engineering services to the aerospace, defense, space, simulation &…
Added 11 mins ago
VFX Producer - Senior - Permanent role
Rodeo FX
Montreal, QC
Full-time
Positively represent Rodeo FX within the VFX and related communities, both locally and in the worldwide market, to further grow the company’s reputation as an industry leader.
Added 11 mins ago
Senior Manager, Commercial Due Diligence & Growth Strategy
Deloitte
Toronto, ON
Full-time
Added 11 mins ago
Cook Part Time
Dexterra Group
Surrey, BC
Part-time
Be #1 on day 1 by joining an industry leader.
Added 11 mins ago
Data & AI Solutions Engineer
TricorBraun
Burlington, ON
Full-time
Because we’re a well-known and respected leader in packaging, we have many opportunities here. We’ll get you started with an exceptional training program providing classroom, online, and…
Added 11 mins ago
IT Product Manager
TricorBraun
Burlington, ON
Full-time
Because we’re a well-known and respected leader in packaging, we have many opportunities here. We’ll get you started with an exceptional training program providing classroom, online and…
Added 11 mins ago
Senior Auditor (Vancouver)
Deloitte
Vancouver, BC
Full-time
The salary range for this position is $59,000 - $97,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries…
Added 11 mins ago
Sous Chef with Baker Experience
Dexterra Group
Mississauga, ON
Full-time
…the company’s promotional themes and the Healthwise Choices©…
Added 11 mins ago
Patient Access Rep IV FT, Dayshift
Capital Health (US)
Hamilton, ON
Full-time
Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced…
Added 12 mins ago
Relationship Manager, Business Banking
CIBC
Saskatoon, SK
Full-time
…exceptional client experience to support CIBC’s vision of being a leader in client relationships. As a Relationship Manager, you’ll help business clients meet their immediate and long term…
Added 12 mins ago
Director, US IT Asset Management
CIBC
Toronto, ON
Full-time
We are seeking an experienced leader to oversee a regional IT Asset Management (ITAM) function that partners closely with teams across the enterprise. This role is responsible for driving…
Added 12 mins ago
Ingénieur en test de circuits photoniques / Photonics Test Engineer
Ciena
Ottawa, ON · Quebec, QC
Full-time
As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by…
Added 12 mins ago
ASIC Engineer Intern
Ciena
Ottawa, ON
Full-time
As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by…
Added 12 mins ago
Senior Physical Design Engineer
Ciena
Ottawa, ON
Full-time
As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by…
Added 12 mins ago
Commercial HVAC Journeyman Technician – Union
Carrier
Ottawa, ON
Full-time
Additional Earning Potential: You can earn additional income through our technician incentive commission program.
Added 12 mins ago
Auto Body Prepper (Beech St)
Boyd Group Services
Sydney, NS
Full-time
Benefits That Drive Your Success Assured Automotive offers comprehensive benefits as an industry leader, including:
Added 12 mins ago
Auto Body Prepper (Beech St)
Boyd Group Services
Sydney, NS
Full-time
Benefits That Drive Your Success Assured Automotive offers comprehensive benefits as an industry leader, including:
Added 12 mins ago
Senior Data Engineer (DBX)
Munich Re
Toronto, ON
Munich Re is a global market leader in re-insurance, global specialty insurance and digital solutions. New technologies are disrupting the insurance value chain. Our innovative minds in IT…
Added 12 mins ago
Student Optician-Toronto, ON-LensCrafters
EssilorLuxottica Group
Toronto, ON
LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology…
Added 12 mins ago
Director, Loyalty Acquisition
Scotiabank
Toronto, ON
Acting as a senior leader within the Loyalty team, the Director will identify growth opportunities, optimize acquisition performance, and collaborate across Product, Marketing, Analytics,…
Added 12 mins ago
Senior Manager, Strategic Sourcing
Scotiabank
Toronto, ON
…networks. This is a role for a commercially sharp procurement leader who thrives on solving complex problems, influencing spend decisions, and delivering measurable outcomes beyond…
Added 12 mins ago
PEGA Developer / Technical Lead
NTT DATA Services
Toronto, ON
Drive and instill best practices and concepts as a thought leader for Pega methodology.

Empire Roofing

Roofing Service Operations Manager (Windsor)

Windsor, ON, N9A 4H7, Canada

Job type: Full-time
Experience: 5+ years of experience in service management, field operations, construction, roofing, or a related industry.
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

Service Operations Manager

Join a team that’s building more than roofs - we are building a reputation for excellence.

At Empire Roofing Corporation, we take pride in quality, safety, and doing things the right way. With operations across Canada and the U.S., our success is built on teamwork, accountability, and a shared drive to deliver results.

We’re looking for an experienced, hands-on Service Field & Office Manager to oversee the day-to-day operations of our Roofing Service Division. This is a dynamic role that combines service management, field leadership, scheduling, customer coordination, and administrative oversight.

As the key link between our clients, field crews, forepersons, and internal teams, you’ll ensure service work is delivered safely, efficiently, profitably, and to Empire’s high standards from the initial service request through completion and billing.

The ideal candidate is an organized and decisive leader who is comfortable managing both people and priorities, enjoys being involved in the field, and can keep the office and service operations running seamlessly.

What You’ll Do

Service Operations & Field Leadership

Lead, coach, and manage service forepersons, field crews, technicians, and office support.
Oversee the scheduling, dispatch, and execution of daily, planned, and emergency service calls.
Conduct regular site visits to monitor work progress, quality, productivity, and safety.
Ensure service work is completed safely, efficiently, and in accordance with company standards and client expectations.
Provide direction and support to field teams when issues, site conditions, or client concerns arise.
Conduct toolbox talks, field meetings, and performance discussions as required.
Monitor crew productivity, manpower requirements, equipment, materials, and overall field performance.
Support recruitment, onboarding, training, and ongoing development of Service Division employees.

Office & Service Coordination

Act as the central point of contact between clients, field crews, forepersons, estimators, accounting, and management.
Receive and process service requests through phone, email, and internal systems.
Coordinate scheduling, dispatch, site access, client communication, and job updates.
Maintain accurate service work orders, job files, client records, reports, timesheets, and compliance documentation.
Track service backlog and completion timelines, identifying and escalating delays or operational issues.
Coordinate service reports and documentation to ensure jobs are ready for billing.
Support the preparation of quotes, proposals, maintenance agreements, and service contracts.
Work closely with accounting to ensure accurate and timely invoicing.

Client & Business Management

Build and maintain strong relationships with clients, property managers, consultants, and other stakeholders.
Respond promptly and professionally to client questions, concerns, and service issues.
Ensure clients receive clear communication regarding scheduling, job progress, completion, and follow-up.
Review service reports, quotes, timesheets, and job costing information for accuracy.
Monitor service performance, profitability, backlog, and other key operational metrics.
Identify opportunities to improve service efficiency, customer satisfaction, and division profitability.
Support cost control, forecasting, budgeting, and resource planning for the Service Division.
Collaborate with estimating, operations, accounting, and senior leadership to achieve company and division objectives.

Safety, Quality & Compliance

Promote and enforce Empire’s safety culture and established safety procedures.
Ensure field teams follow company policies, applicable regulations, and client-specific safety requirements.
Monitor workmanship and ensure completed repairs and maintenance meet Empire’s quality standards.
Investigate service-related issues and implement corrective actions when required.
Maintain accurate safety, compliance, and service documentation.

What You Bring

5+ years of experience in service management, field operations, construction, roofing, or a related industry.
Previous experience managing field personnel, crews, or service operations.
Strong understanding of roofing systems, repairs, maintenance, and service processes is highly preferred.
Proven ability to coordinate multiple service calls, crews, clients, and priorities simultaneously.
Strong leadership, communication, organization, and problem-solving skills.
Comfortable balancing field responsibilities with office-based coordination and administration.
Strong customer-service mindset with the ability to manage challenging situations professionally.
Financial and operational awareness, including experience with job costing, productivity, budgets, or service KPIs.
Strong attention to detail and follow-through.
Proficiency with Microsoft Office and CRM, scheduling, dispatch, or job-management systems.
Valid driver’s license and willingness to travel to job sites as required.
Ability to work effectively in a fast-paced environment where priorities can change quickly.

What Success Looks Like

In this role, success means having a Service Division that is organized, responsive, profitable, and accountable.

You’ll ensure the right crew is at the right job at the right time, clients are kept informed, field teams have the support they need, work is completed safely and to a high standard, and service jobs move efficiently from request → scheduling → completion → billing.

Why You’ll Love Working at Empire

Competitive salary and performance-based incentives.
Comprehensive benefits package.
Vehicle allowance program.
Opportunity to play a key leadership role in a growing Service Division.
A collaborative, high-performing environment that values accountability and teamwork.
Stability and pride in working for a company with 30+ years of success.
Opportunity to make a direct impact on service operations, customer satisfaction, and business performance.

Apply today and take a leadership role in shaping the future of Empire’s Service Division, where safety, quality, teamwork, and exceptional service build lasting success.

Apply About employer

More about this job

Responsibilities

The Service Operations Manager oversees daily operations, including scheduling, dispatching, and field leadership for the Roofing Service Division. They act as the primary liaison between clients, field crews, and internal departments to ensure projects are completed safely, profitably, and to company standards.

Requirements

Candidates must have 5+ years of experience in service management, construction, or roofing, with proven ability to lead field personnel and manage complex operations. Proficiency in Microsoft Office, CRM systems, and a strong understanding of roofing maintenance and financial job costing are required.

Skills

Service management
Field operations
Roofing systems
Scheduling
Dispatching
Leadership
Customer service
Job costing
Budgeting
Project management
Safety compliance
Microsoft Office
CRM
Communication
Problem-solving
Team management

Benefits

Competitive salary
Performance-based incentives
Vehicle allowance program

Visa sponsorship

Not detected in the job text

Keywords

Roofing
Service Operations
Field Management
Construction
Dispatch
Scheduling
Job Costing
Safety Culture
CRM
Microsoft Office
Budgeting
Resource Planning
Client Relations
Quality Assurance
Performance Metrics
Maintenance Agreements
Invoicing
Compliance
Team Leadership
Operations Management

Report this job