Find work in Canada.

330,854 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Save this search

Added 8 mins ago
Recruteur de niveau d'entrée / formation de vente/Entry Level Recruiter
Aerotek
Montreal, QC · Greater Montreal Metropolitan Area
Full-time
…reviews, conduct reference checks, coach candidates through their client interview, build relationships and network with the candidates you have placed and ensure you provide top customer…
Added 8 mins ago
Diesel Mechanic Shop Operations Manager
Hughes Recruitment & Strategy Collective
Saskatoon, SK
Full-time
Hughes Collective is pleased to present an exciting opportunity on behalf of our client.
Added 8 mins ago
Senior IT Project Manager
Raise
Calgary, AB
Full-time
Raise is currently hiring a Senior IT Project Manager on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry…
Added 10 mins ago
Client Care Coordinator
Amplifon
Kamloops, BC
Full-time
…performance through effective schedule management. Reporting to the Senior Area Manager, you will act as the first point of contact for our customers, helping them rediscover all the…
Added 39 mins ago
Senior Bridge Engineer, Project Manager
GFT
Vancouver, BC
Full-time
As an experienced Senior Bridge Engineer - Project Manager, you will provide mentorship, project management, strong client facing skills and the ability to communicate and work across…
Added 40 mins ago
Mobile Financial Sales Specialist
CIBC
Mississauga, ON
Part-time
…systems to accurately capture sales and provide updates to Senior Manager on sales in comparison to established sales targets. Process valid transactions, complete all related documentation…
Added 40 mins ago
Relationship Manager, Business Banking
CIBC
Saskatoon, SK
Full-time
As a member of Business Banking team, you’ll be reporting to the Director or Senior Manager & Team Lead, Business Banking, providing new and existing clients with an exceptional client…
Added 40 mins ago
Sr. Branch Administrator CIBC Wood Gundy
CIBC
Oakville, ON
Full-time
…developing employee capability and managing performance. As the Senior Branch Administrator, you will be accountable for effectively managing all administrative aspects of Wood Gundy branch…
Added 40 mins ago
Senior Account Manager - Bilingual (English and French)
Innomotics
Oakville, ON
We are looking for a Senior Account Manager Eastern Canada to join our team at Innomotics.
Added 54 mins ago
Senior Product Manager
Tekion
Remote, Canada
$131,500 to $164,000 CAD / year
Full-time · Remote
Operations) des concessionnaires, notamment les opérations de l'aire de service, la gestion des bons de réparation, la productivité des techniciens, l'inventaire des pièces, les ventes de…
Added 54 mins ago
Design Manager, Airport
AECOM
Mississauga, ON
$160,000 to $200,000 CAD / year
Full-time
AECOM is seeking a Design Manager to join our team. This position is based on-site, out of Mississauga. This position is for a newly created position.
Added 1 hour ago
Project Administrator - Capital Projects
Convergint
Dartmouth, NS
Full-time
Work with the Project Manager and Accounts Receivable team for the preparation, coordination, analysis and tracking of client invoices and variances.
Added 1 hour ago
IT Project Manager (Infrastructure / Cybersecurity)
Addmore Group
Toronto, ON · Greater Toronto Area, Canada
Full-time
Our client has an opportunity for an IT Project Manager (Infrastructure / Cybersecurity)
Added 1 hour ago
Roofing Service Operations Manager (Windsor)
Empire Roofing
Windsor, ON
Full-time
We’re looking for an experienced, hands-on Service Field & Office Manager to oversee the day-to-day operations of our Roofing Service Division. This is a dynamic role that combines service…
Added 1 hour ago
OmniaBio: Senior Manager, Manufacturing
CCRM and OmniaBio
Hamilton, ON
The Senior Manager, GMP Manufacturing Operations provides leadership for multi-shift GMP manufacturing operations supporting clinical and commercial cell and gene therapy programs at…
Added 1 hour ago
Coordinator, Development Services
Heart & Stroke
Remote, Canada
Full-time · Remote
Supports the Senior Manager with data requests ensuring data integrity and accuracy, alignment with fundraising priorities, opportunities, and reporting needs
Added 1 hour ago
Senior Communications Designer
Initiative
Toronto, ON
Full-time
The role of a Senior Communications Designer is to manage our media planning product through preparing and presenting media plans, proposals, and analysis.
Added 1 hour ago
Administrative Coordinator
The Salvation Army in Canada
Hamilton, ON
Full-time
…to the Administrative Coordinator (Employee Administration), Senior HR Business Partner, HR Service Centre, Payroll, or Business Manager as…
Added 1 hour ago
Principal Consultant, Environmental Acoustics
WSP
Vancouver, BC
…technical lead ready to take on broader responsibility for client development and service growth. You’ll have the opportunity to shape a growing environmental noise service offering,…
Added 1 hour ago
IT Audit Senior Manager
Royal Bank of Canada
Toronto, ON
Full-time
The Senior Manager, Technology Infrastructure, reporting to the Director, Internal Audit Technology Infrastructure, will provide independent, objective assurance over the design and…
Added 1 hour ago
Manager, Quality systems
CIMA+
Calgary, AB · Sherbrooke, Quebec
$97,360 to $133,870 CAD / year
Full-time
Reporting to the Director, Quality, the Manager, Quality Systems will lead the preventive and operational aspects of the Quality function across CIMA+. This corporate role is responsible…
Added 1 hour ago
Manager, Quality systems
CIMA+
Montreal, QC · Sherbrooke, Quebec
Full-time
Reporting to the Director, Quality, the Manager, Quality Systems will lead the preventive and operational aspects of the Quality function across CIMA+. This corporate role is responsible…
Added 2 hours ago
Senior PeopleSoft HCM Functional Lead / Project Manager
BuzzClan
Toronto, ON
Contract
We are seeking a Senior Project Manager/Leader with strong PeopleSoft HCM Functional and QA experience to support the Ontario Public Service enterprise HR/Payroll environment. The ideal…
Added 2 hours ago
Manager, Quality systems
CIMA+
Calgary, AB
$97,360 to $133,870 CAD / year
Full-time
Reporting to the Director, Quality, the Manager, Quality Systems will lead the preventive and operational aspects of the Quality function across CIMA+. This corporate role is responsible…
Added 2 hours ago
Institutional Business Development Manager
QV Investors Inc.
Calgary, AB
Full-time
The Institutional Business Development Manager will lead business development efforts for QV Investors in priority channels. In the near term, the role will be weighted toward new business…

Empire Roofing

Roofing Service Operations Manager (Windsor)

Windsor, ON, N9A 4H7, Canada

Job type: Full-time
Experience: 5+ years of experience in service management, field operations, construction, roofing, or a related industry.
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

Service Operations Manager

Join a team that’s building more than roofs - we are building a reputation for excellence.

At Empire Roofing Corporation, we take pride in quality, safety, and doing things the right way. With operations across Canada and the U.S., our success is built on teamwork, accountability, and a shared drive to deliver results.

We’re looking for an experienced, hands-on Service Field & Office Manager to oversee the day-to-day operations of our Roofing Service Division. This is a dynamic role that combines service management, field leadership, scheduling, customer coordination, and administrative oversight.

As the key link between our clients, field crews, forepersons, and internal teams, you’ll ensure service work is delivered safely, efficiently, profitably, and to Empire’s high standards from the initial service request through completion and billing.

The ideal candidate is an organized and decisive leader who is comfortable managing both people and priorities, enjoys being involved in the field, and can keep the office and service operations running seamlessly.

What You’ll Do

Service Operations & Field Leadership

Lead, coach, and manage service forepersons, field crews, technicians, and office support.
Oversee the scheduling, dispatch, and execution of daily, planned, and emergency service calls.
Conduct regular site visits to monitor work progress, quality, productivity, and safety.
Ensure service work is completed safely, efficiently, and in accordance with company standards and client expectations.
Provide direction and support to field teams when issues, site conditions, or client concerns arise.
Conduct toolbox talks, field meetings, and performance discussions as required.
Monitor crew productivity, manpower requirements, equipment, materials, and overall field performance.
Support recruitment, onboarding, training, and ongoing development of Service Division employees.

Office & Service Coordination

Act as the central point of contact between clients, field crews, forepersons, estimators, accounting, and management.
Receive and process service requests through phone, email, and internal systems.
Coordinate scheduling, dispatch, site access, client communication, and job updates.
Maintain accurate service work orders, job files, client records, reports, timesheets, and compliance documentation.
Track service backlog and completion timelines, identifying and escalating delays or operational issues.
Coordinate service reports and documentation to ensure jobs are ready for billing.
Support the preparation of quotes, proposals, maintenance agreements, and service contracts.
Work closely with accounting to ensure accurate and timely invoicing.

Client & Business Management

Build and maintain strong relationships with clients, property managers, consultants, and other stakeholders.
Respond promptly and professionally to client questions, concerns, and service issues.
Ensure clients receive clear communication regarding scheduling, job progress, completion, and follow-up.
Review service reports, quotes, timesheets, and job costing information for accuracy.
Monitor service performance, profitability, backlog, and other key operational metrics.
Identify opportunities to improve service efficiency, customer satisfaction, and division profitability.
Support cost control, forecasting, budgeting, and resource planning for the Service Division.
Collaborate with estimating, operations, accounting, and senior leadership to achieve company and division objectives.

Safety, Quality & Compliance

Promote and enforce Empire’s safety culture and established safety procedures.
Ensure field teams follow company policies, applicable regulations, and client-specific safety requirements.
Monitor workmanship and ensure completed repairs and maintenance meet Empire’s quality standards.
Investigate service-related issues and implement corrective actions when required.
Maintain accurate safety, compliance, and service documentation.

What You Bring

5+ years of experience in service management, field operations, construction, roofing, or a related industry.
Previous experience managing field personnel, crews, or service operations.
Strong understanding of roofing systems, repairs, maintenance, and service processes is highly preferred.
Proven ability to coordinate multiple service calls, crews, clients, and priorities simultaneously.
Strong leadership, communication, organization, and problem-solving skills.
Comfortable balancing field responsibilities with office-based coordination and administration.
Strong customer-service mindset with the ability to manage challenging situations professionally.
Financial and operational awareness, including experience with job costing, productivity, budgets, or service KPIs.
Strong attention to detail and follow-through.
Proficiency with Microsoft Office and CRM, scheduling, dispatch, or job-management systems.
Valid driver’s license and willingness to travel to job sites as required.
Ability to work effectively in a fast-paced environment where priorities can change quickly.

What Success Looks Like

In this role, success means having a Service Division that is organized, responsive, profitable, and accountable.

You’ll ensure the right crew is at the right job at the right time, clients are kept informed, field teams have the support they need, work is completed safely and to a high standard, and service jobs move efficiently from request → scheduling → completion → billing.

Why You’ll Love Working at Empire

Competitive salary and performance-based incentives.
Comprehensive benefits package.
Vehicle allowance program.
Opportunity to play a key leadership role in a growing Service Division.
A collaborative, high-performing environment that values accountability and teamwork.
Stability and pride in working for a company with 30+ years of success.
Opportunity to make a direct impact on service operations, customer satisfaction, and business performance.

Apply today and take a leadership role in shaping the future of Empire’s Service Division, where safety, quality, teamwork, and exceptional service build lasting success.

Apply About employer

More about this job

Responsibilities

The Service Operations Manager oversees daily operations, including scheduling, dispatching, and field leadership for the Roofing Service Division. They act as the primary liaison between clients, field crews, and internal departments to ensure projects are completed safely, profitably, and to company standards.

Requirements

Candidates must have 5+ years of experience in service management, construction, or roofing, with proven ability to lead field personnel and manage complex operations. Proficiency in Microsoft Office, CRM systems, and a strong understanding of roofing maintenance and financial job costing are required.

Skills

Service management
Field operations
Roofing systems
Scheduling
Dispatching
Leadership
Customer service
Job costing
Budgeting
Project management
Safety compliance
Microsoft Office
CRM
Communication
Problem-solving
Team management

Benefits

Competitive salary
Performance-based incentives
Vehicle allowance program

Visa sponsorship

Not detected in the job text

Keywords

Roofing
Service Operations
Field Management
Construction
Dispatch
Scheduling
Job Costing
Safety Culture
CRM
Microsoft Office
Budgeting
Resource Planning
Client Relations
Quality Assurance
Performance Metrics
Maintenance Agreements
Invoicing
Compliance
Team Leadership
Operations Management

Report this job