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Added 8 mins ago
Sr. Manager - Brand Marketing, Partnerships & Activation
JRoss Hospitality Recruiters
Toronto, ON · Greater Toronto Area, Canada
$125,000 to $130,000 CAD / year
Full-time
A well-established hospitality organization with a significant national hotel portfolio is seeking a Senior Manager, Brand Marketing, Partnerships & Activation to help shape brand growth,…
Added 8 mins ago
Senior Accounts Payable Administrator
IMT Group
Ingersoll, ON
$50,200 to $68,300 CAD / year
Full-time
Elevate your expertise with IMT Precision! We are recruiting for a Senior Accounts Payable Administrator to join our team and contribute to the delivery of essential manufacturing solutions…
Added 8 mins ago
Senior Manager, Commercial Due Diligence & Growth Strategy
Deloitte
Toronto, ON
Full-time
As a Senior Manager, you will be accountable for end-to-end engagement delivery, client relationship management, business development, practice leadership, and team development.
Added 8 mins ago
Senior Resource Manager
BIMM
Toronto, ON
Full-time
The Senior Resource Manager is responsible for planning, coordinating, and optimizing resource allocation across BIMM’s multidisciplinary teams, including Creative, Experience Design (XD),…
Added 8 mins ago
General Manager
TRANS-FRT MCNAMARA INC
Ayr, ON
Full-time
…warehousing space offers flexible storage solutions. We prioritize customer service, specializing in job site and timed deliveries tailored to your needs. In 2022, we proudly joined the…
Added 9 mins ago
Mobile Financial Sales Specialist
CIBC
Mississauga, ON
Part-time
…systems to accurately capture sales and provide updates to Senior Manager on sales in comparison to established sales targets. Process valid transactions, complete all related documentation…
Added 9 mins ago
Relationship Manager, Business Banking
CIBC
Saskatoon, SK
Full-time
As a member of Business Banking team, you’ll be reporting to the Director or Senior Manager & Team Lead, Business Banking, providing new and existing clients with an exceptional client…
Added 9 mins ago
Sr. Branch Administrator CIBC Wood Gundy
CIBC
Oakville, ON
Full-time
Sales Support & Customer Service – Assist Branch Manager to perform Investment Advisor duties such as taking buy/sell orders of T-Bills, Corporate Paper, Bankers Acceptances, Mutual Funds,…
Added 9 mins ago
Manager, Auto Service Operations
Canadian Tire Corporation
Mississauga, ON
Full-time
Reporting to the AVP, Auto Service and Operations, the role of the Manager, Auto Service Operations is to improve in-store processes, strengthen operational execution, and support growth…
Added 9 mins ago
Senior Manager, Strategic Sourcing
Scotiabank
Toronto, ON
…the Bank accelerates its digital and AI transformation. As Senior Manager, Strategic Sourcing – covering business line software (e.g., Capital Markets & Wealth Systems) within Technology…
Added 9 mins ago
Enterprise Sales Manager / Gestionnaire de vente entreprise
Hewlett Packard Enterprise
Mississauga, ON · Montreal, QC · Ottawa, ON
Full-time
As a Enterprise Sales Manager you will manage a sales team across Canada. You will report into the VP Enterprise sales and will apply your expert subject matter knowledge to manage your…
Added 9 mins ago
Sales Manager
Kaizen Automotive Group
Strathmore, AB
Full-time
The Sales Manager is responsible for leading the dealership’s vehicle sales team and ensuring the achievement of sales volume, profitability, and customer satisfaction goals. This role…
Added 9 mins ago
Senior Account Manager - Bilingual (English and French)
Innomotics
Oakville, ON
We are looking for a Senior Account Manager Eastern Canada to join our team at Innomotics.
Added 23 mins ago
Senior Software Engineer - Credit Commercial Engineering
Marqeta
Remote, Canada
Full-time · Remote
Marqeta is seeking a skilled Senior Software Engineer to contribute to the design and delivery of software solutions on our Credit Commercial Engineering Team. In this role, you will take…
Added 23 mins ago
Senior Product Manager
Tekion
Remote, Canada
$131,500 to $164,000 CAD / year
Full-time · Remote
Lead the strategy, development, and execution of key product initiatives that drive customer value and support business objectives. Collaborate cross-functionally to deliver impactful…
Added 23 mins ago
Senior Product Manager
Tekion
Remote, Canada
$131,500 to $164,000 CAD / year
Full-time · Remote
Lead the strategy, development, and execution of key product initiatives that drive customer value and support business objectives. Collaborate cross-functionally to deliver impactful…
Added 23 mins ago
Software Development Manager, AIO Visualization and Reporting
Amazon
Vancouver, BC
The scope covers two distinct areas. One is the commitment lifecycle: creating, modifying, and refunding customer commitments, and making sure the resulting numbers are correct everywhere…
Added 37 mins ago
Partnerships Marketing Manager
Breakthrough Academy
Vancouver, BC
Full-time
2+ years of experience in partnership marketing, strategic partnerships, business development, account management, or customer marketing within a B2B organization.
Added 37 mins ago
Project Administrator - Capital Projects
Convergint
Dartmouth, NS
Full-time
Work with the Senior Operations Assistant and Business Development Executive teams to develop and maintain the account policy and procedures. Ensure all team members follow defined…
Added 39 mins ago
Senior OT Control Systems - Engineering Specialist
Mariner
Saint John, NB
We are seeking a Senior OT Control Systems Engineer to join a critical industrial operations environment in Saint John, New Brunswick. In this role, you will be responsible for the design,…
Added 39 mins ago
Roofing Service Operations Manager (Windsor)
Empire Roofing
Windsor, ON
Full-time
We’re looking for an experienced, hands-on Service Field & Office Manager to oversee the day-to-day operations of our Roofing Service Division. This is a dynamic role that combines service…
Added 1 hour ago
Senior Manager, Marketing & Communications
Liberty Mutual Canada
Toronto, ON
$130,000 to $170,000 CAD / year
Full-time
As Senior Manager, Marketing & Communications, you will help shape how Liberty Mutual Canada shows up for our employees, customers, business partners and communities. You will lead…
Added 1 hour ago
Manager, Auto Service Operations
Canadian Tire Corporation
Mississauga, ON
Full-time
Reporting to the AVP, Auto Service and Operations, the role of the Manager, Auto Service Operations is to improve in-store processes, strengthen operational execution, and support growth…
Added 1 hour ago
Culinary Manager
COGIR Real Estate
Vaughan, ON
Full-time
Coaching and Mentoring: We are committed to your ongoing growth and development. You will have the opportunity to work closely with our Regional and National teams, who will provide…
Added 1 hour ago
Senior Consultant, Proposal Management
Bell
Montreal, QC
As a Senior Manager, Proposal Management, you will play a vital role in growing our business by developing compelling proposals and effectively managing the submission process. You will use…

Empire Roofing

Roofing Service Operations Manager (Windsor)

Windsor, ON, N9A 4H7, Canada

Job type: Full-time
Experience: 5+ years of experience in service management, field operations, construction, roofing, or a related industry.
Posting language: English
Posted: Sep 22, 2026

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Original job description

Service Operations Manager

Join a team that’s building more than roofs - we are building a reputation for excellence.

At Empire Roofing Corporation, we take pride in quality, safety, and doing things the right way. With operations across Canada and the U.S., our success is built on teamwork, accountability, and a shared drive to deliver results.

We’re looking for an experienced, hands-on Service Field & Office Manager to oversee the day-to-day operations of our Roofing Service Division. This is a dynamic role that combines service management, field leadership, scheduling, customer coordination, and administrative oversight.

As the key link between our clients, field crews, forepersons, and internal teams, you’ll ensure service work is delivered safely, efficiently, profitably, and to Empire’s high standards from the initial service request through completion and billing.

The ideal candidate is an organized and decisive leader who is comfortable managing both people and priorities, enjoys being involved in the field, and can keep the office and service operations running seamlessly.

What You’ll Do

Service Operations & Field Leadership

Lead, coach, and manage service forepersons, field crews, technicians, and office support.
Oversee the scheduling, dispatch, and execution of daily, planned, and emergency service calls.
Conduct regular site visits to monitor work progress, quality, productivity, and safety.
Ensure service work is completed safely, efficiently, and in accordance with company standards and client expectations.
Provide direction and support to field teams when issues, site conditions, or client concerns arise.
Conduct toolbox talks, field meetings, and performance discussions as required.
Monitor crew productivity, manpower requirements, equipment, materials, and overall field performance.
Support recruitment, onboarding, training, and ongoing development of Service Division employees.

Office & Service Coordination

Act as the central point of contact between clients, field crews, forepersons, estimators, accounting, and management.
Receive and process service requests through phone, email, and internal systems.
Coordinate scheduling, dispatch, site access, client communication, and job updates.
Maintain accurate service work orders, job files, client records, reports, timesheets, and compliance documentation.
Track service backlog and completion timelines, identifying and escalating delays or operational issues.
Coordinate service reports and documentation to ensure jobs are ready for billing.
Support the preparation of quotes, proposals, maintenance agreements, and service contracts.
Work closely with accounting to ensure accurate and timely invoicing.

Client & Business Management

Build and maintain strong relationships with clients, property managers, consultants, and other stakeholders.
Respond promptly and professionally to client questions, concerns, and service issues.
Ensure clients receive clear communication regarding scheduling, job progress, completion, and follow-up.
Review service reports, quotes, timesheets, and job costing information for accuracy.
Monitor service performance, profitability, backlog, and other key operational metrics.
Identify opportunities to improve service efficiency, customer satisfaction, and division profitability.
Support cost control, forecasting, budgeting, and resource planning for the Service Division.
Collaborate with estimating, operations, accounting, and senior leadership to achieve company and division objectives.

Safety, Quality & Compliance

Promote and enforce Empire’s safety culture and established safety procedures.
Ensure field teams follow company policies, applicable regulations, and client-specific safety requirements.
Monitor workmanship and ensure completed repairs and maintenance meet Empire’s quality standards.
Investigate service-related issues and implement corrective actions when required.
Maintain accurate safety, compliance, and service documentation.

What You Bring

5+ years of experience in service management, field operations, construction, roofing, or a related industry.
Previous experience managing field personnel, crews, or service operations.
Strong understanding of roofing systems, repairs, maintenance, and service processes is highly preferred.
Proven ability to coordinate multiple service calls, crews, clients, and priorities simultaneously.
Strong leadership, communication, organization, and problem-solving skills.
Comfortable balancing field responsibilities with office-based coordination and administration.
Strong customer-service mindset with the ability to manage challenging situations professionally.
Financial and operational awareness, including experience with job costing, productivity, budgets, or service KPIs.
Strong attention to detail and follow-through.
Proficiency with Microsoft Office and CRM, scheduling, dispatch, or job-management systems.
Valid driver’s license and willingness to travel to job sites as required.
Ability to work effectively in a fast-paced environment where priorities can change quickly.

What Success Looks Like

In this role, success means having a Service Division that is organized, responsive, profitable, and accountable.

You’ll ensure the right crew is at the right job at the right time, clients are kept informed, field teams have the support they need, work is completed safely and to a high standard, and service jobs move efficiently from request → scheduling → completion → billing.

Why You’ll Love Working at Empire

Competitive salary and performance-based incentives.
Comprehensive benefits package.
Vehicle allowance program.
Opportunity to play a key leadership role in a growing Service Division.
A collaborative, high-performing environment that values accountability and teamwork.
Stability and pride in working for a company with 30+ years of success.
Opportunity to make a direct impact on service operations, customer satisfaction, and business performance.

Apply today and take a leadership role in shaping the future of Empire’s Service Division, where safety, quality, teamwork, and exceptional service build lasting success.

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More about this job

Responsibilities

The Service Operations Manager oversees daily operations, including scheduling, dispatching, and field leadership for the Roofing Service Division. They act as the primary liaison between clients, field crews, and internal departments to ensure projects are completed safely, profitably, and to company standards.

Requirements

Candidates must have 5+ years of experience in service management, construction, or roofing, with proven ability to lead field personnel and manage complex operations. Proficiency in Microsoft Office, CRM systems, and a strong understanding of roofing maintenance and financial job costing are required.

Skills

Service management
Field operations
Roofing systems
Scheduling
Dispatching
Leadership
Customer service
Job costing
Budgeting
Project management
Safety compliance
Microsoft Office
CRM
Communication
Problem-solving
Team management

Benefits

Competitive salary
Performance-based incentives
Vehicle allowance program

Visa sponsorship

Not detected in the job text

Keywords

Roofing
Service Operations
Field Management
Construction
Dispatch
Scheduling
Job Costing
Safety Culture
CRM
Microsoft Office
Budgeting
Resource Planning
Client Relations
Quality Assurance
Performance Metrics
Maintenance Agreements
Invoicing
Compliance
Team Leadership
Operations Management

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