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Added 2 mins ago
DS
CPM Consultant
Delbridge Solutions
Toronto, ON
- Full-time
Gather client business requirements in partnership with the Project Lead
Added 2 mins ago
LV
ASSISTANT.E GÉRANT.E-EN
La Vie En Rose
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- Full-time
Being part of a family-owned business committed to the community
Added 2 mins ago
FF
Supply Chain Director
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Ottawa, ON · Toronto, ON
- Full-time
Scale: build the foundations (processes, systems, and team) that let the supply chain scale with the business.
Added 2 mins ago
D
Head of Creative (Remote Canada)
Directive
Remote, Canada
- $175,000 to $200,000 CAD / year
- Full-time
- Remote
…companies that are done optimizing for metrics that don't move the business. With over a decade of expertise and 420+ B2B brands behind us, we know what real results look like. We operate…
Added 2 mins ago
D
Creative Director (Remote Canada)
Directive
Remote, Canada
- $175,000 to $200,000 CAD / year
- Full-time
- Remote
…companies that are done optimizing for metrics that don't move the business. With over a decade of expertise and 420+ B2B brands behind us, we know what real results look like. We operate…
Added 2 mins ago
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Firmware Engineer
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- Full-time
…solutions. You can be part of the takeoff of an innovative business that develops cutting-edge products, delivers strong business value for customers, provides an engaging workplace for its…
Added 2 mins ago
AT
Civil General Construction Supervisor
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BC
- Other
In Business since 1919 and still growing, Arrow is a leader in bulk commodity hauling, reload operations, freight management, logistics, consulting, and technology with operations…
Added 2 mins ago
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dunnhumby
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Understanding of the CPG industry and experience in an insight or CPG business.
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dunnhumby
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Set and drive the client workplan so it remains aligned to business priorities.
Added 2 mins ago
Client Director
dunnhumby
Toronto, ON
Added 17 mins ago
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Area Manager
Avana
Saskatoon, SK
- Full-time
Avana is a growing real estate development and property management company committed to creating safe, vibrant, and inclusive communities where residents feel proud to call home. We build…
Added 17 mins ago
G
Développeur(euse) logiciel / Software Developer - CSOL
Genetec
Montreal, QC
- Full-time
Join our global R&D team specializing in custom solutions for our clients and be a part of the Development Partner Experience Group. Together with multidisciplinary teams in Paris and…
Added 17 mins ago
MK
Business Development Representative
Merit Kitchens Ltd.
Surrey, BC
- $60,000 to $65,000 CAD / year
- Full-time
The Business Development Representative (BDR) is responsible for driving new business growth by expanding Merit Kitchens’ dealer network and developing new business opportunities across…
Added 17 mins ago
NF
Produce Department Manager Full Time Day
No Frills
Humboldt, SK
- Full-time
Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to…
Added 17 mins ago
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Conseiller(ère) au crédit
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Montreal, QC
- Full-time
Career development supported by a professional development plan
Added 17 mins ago
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Senior Backend Java Developer
Realtek Consulting LLC
Toronto, ON
- Contract
…ability to effectively communicate with global stakeholders, business teams, and technical teams across…
Added 17 mins ago
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Student, Office of the VP of Human Resources
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Ottawa, ON
- Part-time
This position is ideal for a student in a Commerce or Business program with a keen interest in Human Resources and communications, who thrives in a fast-paced environment and is passionate…
Added 17 mins ago
CH
Data Engineer
Cardinal Health Canada
Concord, ON
- Full-time
The Data & Analytics Function manages the analytics lifecycle, from data platforms and access through reporting, business intelligence, and advanced quantitative modeling. The function…
Added 17 mins ago
LC
Pharmacist, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Aurora, ON
- Part-time
Proven ability to drive and build the business, lead by example and support enterprise programs
Added 17 mins ago
ET
[REPOST] P-26-005 | Guidance Counsellor (REPLACEMENT)
Eastern Townships School Board
Cowansville, QC
- $55,282 to $97,963 CAD / year
- Internship
Collaboration with school personnel, parents, teaching institutions, the business world and government agencies is an essential component of this position
Added 17 mins ago
RE
Technical Game Designer (Gameplay Bots)
Respawn Entertainment
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
…Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or…
Added 17 mins ago
KE
Website & Graphic Design Specialist
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Burnaby, BC
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Design and develop new web pages and content layouts to support marketing and business development initiatives.
Added 17 mins ago
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Core Art Producer (Apex Legends)
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Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
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Added 17 mins ago
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Airframe Materials & Processes (M&P) Specialist
Capgemini Engineering
Montreal, QC
- Full-time
Added 17 mins ago
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9 month contract | Assistant Manager, Guest Experience | Orchard Park
lululemon
Kelowna, BC
- Full-time
Support ongoing learning and development of team members consistently and equitably by providing direct feedback, coaching, mentoring, and continuous development check-ins.

Empire Roofing

Service Coordinator - Commercial Roofing

Windsor, ON, N9A 4H7, Canada

Full-time

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Job details

Job type: Full-time
Experience: 3+ years of experience in service coordination, dispatch, operations coordination, project coordination, or a similar role.
Posting language: English
Posted: Oct 28, 2026

Original job description

Empire Roofing Corporation is seeking an experienced Service Coordinator to join our growing team. We specialize in commercial and industrial roofing, including TPO flat roofing systems, and are committed to delivering exceptional service while maintaining a safe, professional, and supportive work environment.

Position Highlights

24/7 Emergency & On-Call Roofing Service Coordination
Commercial & Industrial Roofing
Weather-Dependent Roofing Operations
Coordinate emergency and routine service calls
Fast-paced environment with opportunities for growth

Position Summary

The Service Coordinator oversees daily service operations, schedules crews, coordinates commercial and industrial roofing service projects, manages customer communications, and ensures work is completed efficiently, safely, and to the highest standards.

This role serves as the primary link between customers, field crews, suppliers, service managers, and internal departments.

The Service Coordinator will also support 24/7 emergency and on-call roofing services, including coordinating after-hours service requests. Roofing work is often weather-dependent, so the role requires flexibility in scheduling crews and communicating changes to customers.

Key Responsibilities

Service & Project Coordination

Schedule and dispatch service crews and coordinate multiple commercial and industrial roofing projects simultaneously.
Coordinate 24/7 emergency and on-call roofing service requests.
Ensure crews have required materials, equipment, and manpower.
Monitor project progress, adjust schedules as needed, and communicate updates to customers and field teams.
Coordinate work around weather conditions and reschedule work when required.
Maintain clear communication regarding emergency calls, schedule changes, weather delays, and project progress.

Materials & Purchase Orders

Create and manage purchase orders.
Coordinate with suppliers for timely delivery of roofing materials, equipment, and supplies.
Track costs and ensure alignment with project budgets.
Ensure materials are available for scheduled and emergency service work.

Customer Service

Act as the main contact for customer inquiries, service requests, emergency calls, and project updates.
Provide professional customer support for commercial and industrial roofing service needs.
Coordinate after-hours and 24/7 emergency service requests as required.
Resolve customer concerns and provide ongoing communication regarding schedules, weather delays, emergency response, and project progress.
Conduct follow-ups to ensure customer satisfaction.

Operations & Administration

Maintain accurate project schedules, work orders, purchase orders, reports, and customer records.
Monitor service quality, identify operational issues, and ensure compliance with company safety procedures.
Coordinate daily service operations and prioritize urgent roofing service requests.
Collaborate with internal departments to maintain efficient workflows.
Maintain accurate records of emergency, after-hours, and weather-related service calls.

Team Support & Continuous Improvement

Work closely with managers, technicians, crews, suppliers, and other departments.
Support training and onboarding of team members.
Identify opportunities to improve scheduling, communication, efficiency, emergency response, and customer service processes.
Participate in ongoing professional development.

Qualifications

3+ years of experience in service coordination, dispatch, operations coordination, project coordination, or a similar role.
Experience in commercial and industrial roofing, construction, HVAC, transportation, plumbing, facilities maintenance, or other service-based industries is preferred.
Roofing industry experience, particularly with commercial flat roofing and TPO systems, is an asset.
Experience coordinating emergency or after-hours service operations is an asset.
Strong organizational, scheduling, multitasking, customer service, communication, and problem-solving skills.
Ability to work effectively in a fast-paced environment with changing priorities and weather-dependent schedules.
Ability and willingness to participate in a 24/7 on-call service rotation and coordinate emergency roofing service calls outside regular business hours.
Strong computer and administrative skills.
Valid driver's license and ability to travel to job sites as required.

What We're Looking For

A proactive, organized, dependable, and customer-focused professional who can successfully manage multiple priorities while maintaining excellent service standards. The ideal candidate is comfortable working in a commercial and industrial roofing environment, responding to urgent service needs, and managing the scheduling challenges associated with 24/7 emergency service and weather-dependent roofing operations.

Benefits

Competitive compensation
Health, dental, vision, and life insurance benefits
Career growth and advancement opportunities
Challenging and rewarding work environment

Work Environment

Primarily office-based
Occasional job site travel
Fast-paced commercial and industrial roofing service and construction environment
24/7 on-call service requirements, including evenings, weekends, and holidays as part of an on-call rotation
Roofing work and scheduling may be weather-dependent
Exposure to varying weather conditions and construction-site environments as required

Empire Roofing Corporation is an Equal Opportunity Employer and welcomes applications from all qualified candidates.

Apply About employer

More about this job

Responsibilities

Coordinate daily commercial and industrial roofing service operations, including crew scheduling, dispatch, emergency and on-call requests, materials, purchase orders, and weather-related schedule changes. Serve as the main contact for customers and field teams, maintain accurate operational records, support safety and service quality, and identify process improvements.

Requirements

Requires at least three years of experience in service coordination, dispatch, operations coordination, project coordination, or a similar role; relevant service-industry experience is preferred. Candidates should have strong organizational, scheduling, communication, customer service, and problem-solving skills, be willing to participate in a 24/7 on-call rotation, and hold a valid driver's license.

Skills

Service Coordination
Scheduling
Dispatching
Project Coordination
Customer Service
Communication
Organization
Multitasking
Problem-Solving
Purchase Order Management
Supplier Coordination
Cost Tracking
Emergency Response Coordination
Weather-Dependent Scheduling
Recordkeeping
Computer and Administrative Skills

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Commercial Roofing
Industrial Roofing
TPO Roofing Systems
Flat Roofing
Service Coordination
Crew Scheduling
Dispatch
Emergency Roofing Services
On-Call Services
Weather-Dependent Operations
Roofing Materials
Equipment Coordination
Purchase Orders
Supplier Coordination
Project Budgets
Work Orders
Customer Records
Safety Procedures
Service Quality
After-Hours Service
Construction Sites
Job-Site Travel

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