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Added 19 hours ago
AP
Freight Coordinator
AMZ Prep
Remote, Canada
- Full-time
- Remote
You’ll work directly with customers and carriers while partnering with Dispatch to ensure freight is priced correctly, moved efficiently, and customer issues are resolved quickly.
Added 19 hours ago
I
Office & Operations Coordinator
InfinitDrones
Woodbridge, ON
- Full-time
We are looking for a highly organized, proactive, and dependable Office & Operations Coordinator to oversee the day-to-day administrative and operational activities of our Woodbridge office.
Added 19 hours ago
Operations - Dispatcher I
Canada Cartage Group of Companies
Mississauga, ON
Support senior planner and account coordinator requests completing all daily add-ons as required
Added 19 hours ago
CO
Emergency Communications Operator
City of Windsor
Windsor, ON
- Full-time
Reporting to the Emergency Communications Coordinator, this position will use various forms of communication media, and will be expected to answer to, process and organize fire service…
Added 19 hours ago
CL
Logistics Coordinator
Charger Logistics Inc.
Brampton, ON
- Full-time
…weekly transportation targets while ensuring a high level of…
Added 19 hours ago
CL
Dispatch Coordinator
Charger Logistics Inc.
Brampton, ON
- Full-time
…weekly transportation targets while ensuring a high level of…
Added 21 hours ago
OT
Sales Coordinator
Olympia Tile+Stone Inc.
Montreal, QC
- Full-time
We are looking for a detail-oriented Sales Coordinator to support our Quebec and Maritimes sales team. This role is ideal for someone who is organized, customer-focused, and comfortable…
Added 1 day ago
FC
Linehaul Coordinator
FedEx Canada
Woodbridge, ON
- Part-time
…maximize capacity, minimize partial trailer loads and ensure service integrity for assigned areas. Directs the dispatch of transportation equipment in accordance with the Linehaul…
Added 1 day ago
TS
Bilingual (French) Sales Coordinator
TalentSphere Staffing Solutions
Whitchurch-Stouffville, ON
- Full-time
We are looking for an experienced, well-organized and self-motivated Sales Coordinator who can provide the necessary support to the sales team.
Added 1 day ago
RS
Operations Coordinator
Rockwood Service Corporation
Red Deer, AB
- Full-time
Reporting to the Division Manager, the Operations Coordinator will oversee the planning, scheduling, and dispatching of technical staff and resources to meet customer service requests.
Added 1 day ago
HM
Service Coordinator / Customer Service Representative
Harding Medical
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
Harding Medical is searching for a Service Coordinator / Customer Service Representative to join our Sydney team in Cape Breton, Nova Scotia . If you are organized and have a positive…
Added 1 day ago
SS
Production Scheduler and Logistics Coordinator
Samuel, Son & Co.
Cambridge, ON
- Full-time
…pickers, Operations, Production Scheduling, Sales, Customer Service, supervisors, warehouse personnel, Purchasing, load planners, carriers, and customers to identify root causes, maintain…
Added 1 day ago
FL
Logistic Coordinator - Montreal Office
Fuze Logistics Services Inc
Montreal, QC
- Full-time
The successful candidate will be responsible for communicating with customers on service capabilities, work order input, coordination with dispatch and to provide information on shipment…
Added 1 day ago
RT
transportation coordinator
Ryanson Transport Ltd.
Leduc, AB
- Full-time
Added 1 day ago
TP
Field Service Coordinator
Total Power Limited
Calgary, AB
- Full-time
Update driver moves in Dispatch system in a timely manner to provide visibility to customer service and customers
Added 1 day ago
SS
Production Scheduler and Logistics Coordinator
Samuel, Son & Co.
Cambridge, ON
- Full-time
…pickers, Operations, Production Scheduling, Sales, Customer Service, supervisors, warehouse personnel, Purchasing, load planners, carriers, and customers to identify root causes, maintain…
Added 1 day ago
Hub Coordinator
HelloFresh
Toronto, ON
Reporting directly to the Hub Manager, the Hub Coordinator will participate in scheduling on road delivery operations and providing front-line leadership. You will help execute the…
Added 1 day ago
Service Coordinator / Customer Service Representative
I M P Group International Inc.
Sydney, NS
Harding Medical is searching for a Service Coordinator / Customer Service Representative to join our Sydney team in Cape Breton, Nova Scotia . If you are organized and have a positive…
Added 2 days ago
I
Container Asset and Recovery Coordinator
Intelcom
Mississauga, ON
- Full-time
…Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge…
Added 2 days ago
CE
Rental Coordinator
Cooper Equipment Rentals Limited
Revelstoke, BC
- Full-time
Job Summary: We are seeking a detail-oriented, customer-focused Rental Coordinator to support the daily operations of our branch. The Rental Coordinator will be a main point of contact for…
Added 2 days ago
TG
Operations Coordinator
The Gti Group
Burford, ON
- Full-time
We're looking for an Operations Coordinator who thrives in a fast-paced environment, enjoys solving problems, and wants to build a long-term career in transportation and logistics. This is…
Added 2 days ago
TE
Logistic Coordinator
TF Energy Solutions
AB · Edmonton, AB
- Full-time
As the Logistic Coordinator you are responsible from the beginning of the process to the end. Entering the orders into our dispatch system Truckmate and building a manifest, dispatching the…
Added 2 days ago
K&
Transportation logistics coordinator
KOCHWILSON & CO. LTD
Mississauga, ON
- From $36 CAD / hour
- Full-time
- On-site
Dispatch personnel according to schedules and work orders
Added 2 days ago
TO
Coordinator, Corporate Security Operations
Town of Caledon
Caledon, ON
- Full-time
…minimum of 2 years experience in central alarm monitoring, dispatch, control room operations, or mobile and foot patrol security…
Added 2 days ago
PD
Service Coordinator
Partners Development Group
Okotoks, AB
- Full-time
We are seeking a Service Coordinator for the Partners Properties residential portfolio. This role is the central link between our residents and our maintenance team. You will manage…

Empire Roofing

Service Coordinator - Commercial Roofing

Windsor, ON, N9A 4H7, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: 3+ years of experience in service coordination, dispatch, operations coordination, project coordination, or a similar role.
Posting language: English
Posted: Oct 28, 2026

Original job description

Empire Roofing Corporation is seeking an experienced Service Coordinator to join our growing team. We specialize in commercial and industrial roofing, including TPO flat roofing systems, and are committed to delivering exceptional service while maintaining a safe, professional, and supportive work environment.

Position Highlights

24/7 Emergency & On-Call Roofing Service Coordination
Commercial & Industrial Roofing
Weather-Dependent Roofing Operations
Coordinate emergency and routine service calls
Fast-paced environment with opportunities for growth

Position Summary

The Service Coordinator oversees daily service operations, schedules crews, coordinates commercial and industrial roofing service projects, manages customer communications, and ensures work is completed efficiently, safely, and to the highest standards.

This role serves as the primary link between customers, field crews, suppliers, service managers, and internal departments.

The Service Coordinator will also support 24/7 emergency and on-call roofing services, including coordinating after-hours service requests. Roofing work is often weather-dependent, so the role requires flexibility in scheduling crews and communicating changes to customers.

Key Responsibilities

Service & Project Coordination

Schedule and dispatch service crews and coordinate multiple commercial and industrial roofing projects simultaneously.
Coordinate 24/7 emergency and on-call roofing service requests.
Ensure crews have required materials, equipment, and manpower.
Monitor project progress, adjust schedules as needed, and communicate updates to customers and field teams.
Coordinate work around weather conditions and reschedule work when required.
Maintain clear communication regarding emergency calls, schedule changes, weather delays, and project progress.

Materials & Purchase Orders

Create and manage purchase orders.
Coordinate with suppliers for timely delivery of roofing materials, equipment, and supplies.
Track costs and ensure alignment with project budgets.
Ensure materials are available for scheduled and emergency service work.

Customer Service

Act as the main contact for customer inquiries, service requests, emergency calls, and project updates.
Provide professional customer support for commercial and industrial roofing service needs.
Coordinate after-hours and 24/7 emergency service requests as required.
Resolve customer concerns and provide ongoing communication regarding schedules, weather delays, emergency response, and project progress.
Conduct follow-ups to ensure customer satisfaction.

Operations & Administration

Maintain accurate project schedules, work orders, purchase orders, reports, and customer records.
Monitor service quality, identify operational issues, and ensure compliance with company safety procedures.
Coordinate daily service operations and prioritize urgent roofing service requests.
Collaborate with internal departments to maintain efficient workflows.
Maintain accurate records of emergency, after-hours, and weather-related service calls.

Team Support & Continuous Improvement

Work closely with managers, technicians, crews, suppliers, and other departments.
Support training and onboarding of team members.
Identify opportunities to improve scheduling, communication, efficiency, emergency response, and customer service processes.
Participate in ongoing professional development.

Qualifications

3+ years of experience in service coordination, dispatch, operations coordination, project coordination, or a similar role.
Experience in commercial and industrial roofing, construction, HVAC, transportation, plumbing, facilities maintenance, or other service-based industries is preferred.
Roofing industry experience, particularly with commercial flat roofing and TPO systems, is an asset.
Experience coordinating emergency or after-hours service operations is an asset.
Strong organizational, scheduling, multitasking, customer service, communication, and problem-solving skills.
Ability to work effectively in a fast-paced environment with changing priorities and weather-dependent schedules.
Ability and willingness to participate in a 24/7 on-call service rotation and coordinate emergency roofing service calls outside regular business hours.
Strong computer and administrative skills.
Valid driver's license and ability to travel to job sites as required.

What We're Looking For

A proactive, organized, dependable, and customer-focused professional who can successfully manage multiple priorities while maintaining excellent service standards. The ideal candidate is comfortable working in a commercial and industrial roofing environment, responding to urgent service needs, and managing the scheduling challenges associated with 24/7 emergency service and weather-dependent roofing operations.

Benefits

Competitive compensation
Health, dental, vision, and life insurance benefits
Career growth and advancement opportunities
Challenging and rewarding work environment

Work Environment

Primarily office-based
Occasional job site travel
Fast-paced commercial and industrial roofing service and construction environment
24/7 on-call service requirements, including evenings, weekends, and holidays as part of an on-call rotation
Roofing work and scheduling may be weather-dependent
Exposure to varying weather conditions and construction-site environments as required

Empire Roofing Corporation is an Equal Opportunity Employer and welcomes applications from all qualified candidates.

Apply About employer

More about this job

Responsibilities

Coordinate daily commercial and industrial roofing service operations, including crew scheduling, dispatch, emergency and on-call requests, materials, purchase orders, and weather-related schedule changes. Serve as the main contact for customers and field teams, maintain accurate operational records, support safety and service quality, and identify process improvements.

Requirements

Requires at least three years of experience in service coordination, dispatch, operations coordination, project coordination, or a similar role; relevant service-industry experience is preferred. Candidates should have strong organizational, scheduling, communication, customer service, and problem-solving skills, be willing to participate in a 24/7 on-call rotation, and hold a valid driver's license.

Skills

Service Coordination
Scheduling
Dispatching
Project Coordination
Customer Service
Communication
Organization
Multitasking
Problem-Solving
Purchase Order Management
Supplier Coordination
Cost Tracking
Emergency Response Coordination
Weather-Dependent Scheduling
Recordkeeping
Computer and Administrative Skills

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Commercial Roofing
Industrial Roofing
TPO Roofing Systems
Flat Roofing
Service Coordination
Crew Scheduling
Dispatch
Emergency Roofing Services
On-Call Services
Weather-Dependent Operations
Roofing Materials
Equipment Coordination
Purchase Orders
Supplier Coordination
Project Budgets
Work Orders
Customer Records
Safety Procedures
Service Quality
After-Hours Service
Construction Sites
Job-Site Travel

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