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Added 48 mins ago
PT
Electrician
Paladin Technologies
Vanderhoof, BC
- Full-time
…and implement installation blueprints and plans from Project Managers and Sales Teams to complete installations of data and structured cabling systems. This role requires the ability and…
Added 48 mins ago
FO
Travelling Commercial Superintendent - CONTRACT
First Onsite - CA
Winnipeg, MB
- $29 to $34 CAD / hour
- Contract
These are 12-month temporary contracts supporting large-scale construction and restoration work across three First Nations communities. You'll work alongside a full project team and be…
Added 1 hour ago
IC
Construction Estimating & Tender Coordinator
Iris Construction Management Inc.
Winnipeg, MB
- Full-time
IRIS Construction Management | Winnipeg, Manitoba
Added 1 hour ago
VP
Accounting Assistant
Venise Peintre
Rosemère, QC
- Full-time
Added 2 hours ago
AM
Civil Design Engineer
Aplin Martin
Nanaimo, BC
- Full-time
Added 2 hours ago
W
Manager, Supply Chain
Worley
Calgary, AB · Edmonton, AB
- Full-time
…assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging…
Added 2 hours ago
F
Contracts Manager- Mining
Fluor
Vancouver, BC
- Full-time
Fluor is one of Canada's top employers and is recognized globally as a leader in the Engineering, Procurement, Construction, Fabrication, and Maintenance industry. Our focus on innovation…
Added 2 hours ago
FC
Health and Safety Coordinator
FCC Construcción
Toronto, ON
- $95,000 to $105,000 CAD / year
- Full-time
…and resolves any safety issues that may arise. They work in construction sites and workshop…
Added 2 hours ago
WM
Junior project Coordinator
WDK Management Inc
Toronto, ON
- Full-time
Added 2 hours ago
Pricing Coordinator
Univar Solutions
Calgary, AB
Added 2 hours ago
VC
Document Controller
VINCI Construction Grands Projets Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
a joint venture of multiple subsidiaries of the VINCI Group, construction worldwide leader, specialized in the design and construction of major civil engineering and building works in…
Added 2 hours ago
M
Door Shop Associate - Afternoon Shift
Metrie
Calgary, AB
- Full-time
Added 2 hours ago
ZA
Business Development Lead
ZAS Architects + Interiors
Vancouver, BC
- $65,000 to $80,000 CAD / year
- Full-time
Added 3 hours ago
FO
Travelling Commercial Superintendent - CONTRACT
First Onsite - CA
AB · Calgary, AB
- $29 to $34 CAD / hour
- Contract
These are 12-month temporary contracts supporting large-scale construction and restoration work across three First Nations communities. You'll work alongside a full project team and be…
Added 3 hours ago
FO
Travelling Commercial Superintendent - CONTRACT
First Onsite - CA
Edmonton, AB
- $29 to $34 CAD / hour
- Contract
These are 12-month temporary contracts supporting large-scale construction and restoration work across three First Nations communities. You'll work alongside a full project team and be…
Added 3 hours ago
SE
Project Planner / Planificateur de projet
Siemens Energy
Montreal, QC
- Full-time
Added 3 hours ago
OT
BIM Coordinator, MEP
Ontario Transit Group - Ontario Line - Southern Civil, Stations & Tunnel
Toronto, ON
- Full-time
Ferrovial Construction Canada Inc. and VINCI Construction Grands Projets are undertaking the design, build, and finance the Ontario Line Southern Civil, Stations, and Tunnel (South Civil)…
Added 3 hours ago
SS
Electrical Engineer-In-Training
Sunbelt Solomon
Saskatoon, SK
- Full-time
Added 3 hours ago
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Candidat à la profession d'ingénieur électrique systèmes auxiliaires – Hydro Amérique du Nord / Auxiliary Systems EIT Electrical Engineer – Hydro North America
GE Vernova
Brossard, QC
- Full-time
Added 3 hours ago
PC
Director, Building Science and Resiliency
Pinchin Canada
Richmond, BC
- $150,000 to $200,000 CAD / year
- Full-time
Added 3 hours ago
CC
Pre-Construction Manager
Concrete Cashmere
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
We’re looking for an experienced construction professional with strong, hands-on estimating experience and a pr
Added 3 hours ago
SP
Program Manager, Major Projects.
Spark Power ⚡
AB · Edmonton, AB
- Full-time
Added 3 hours ago
WM
Commercial Plumber (3rd Year Apprentice to Journeyperson)
Wiehler Mechanical Ltd
Calgary, AB
- Full-time
Added 3 hours ago
A
Track / Railway Engineer
AtkinsRéalis
Calgary, AB · Toronto, ON
- Full-time
Added 4 hours ago
G
Coordinator, Health, Safety & Environment - Energy & Utilities
GTel
London, ON
- $58,760 to $73,450 CAD / year
- Full-time

Empire Roofing

Service Coordinator - Commercial Roofing

Georgetown, ON, L7G 0B8, Canada

Full-time

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Job details

Job type: Full-time
Experience: 3+ years of experience in service coordination, dispatch, operations coordination, project coordination, or a similar role.
Posting language: English
Posted: Nov 3, 2026

Original job description

Empire Roofing Corporation is seeking an experienced Service Coordinator to join our growing team. We specialize in commercial and industrial roofing, including TPO flat roofing systems, and are committed to delivering exceptional service while maintaining a safe, professional, and supportive work environment.

Position Highlights

24/7 Emergency & On-Call Roofing Service Coordination
Commercial & Industrial Roofing
Weather-Dependent Roofing Operations
Coordinate emergency and routine service calls
Fast-paced environment with opportunities for growth

Position Summary

The Service Coordinator oversees daily service operations, schedules crews, coordinates commercial and industrial roofing service projects, manages customer communications, and ensures work is completed efficiently, safely, and to the highest standards.

This role serves as the primary link between customers, field crews, suppliers, service managers, and internal departments.

The Service Coordinator will also support 24/7 emergency and on-call roofing services, including coordinating after-hours service requests. Roofing work is often weather-dependent, so the role requires flexibility in scheduling crews and communicating changes to customers.

Key Responsibilities

Service & Project Coordination

Schedule and dispatch service crews and coordinate multiple commercial and industrial roofing projects simultaneously.
Coordinate 24/7 emergency and on-call roofing service requests.
Ensure crews have required materials, equipment, and manpower.
Monitor project progress, adjust schedules as needed, and communicate updates to customers and field teams.
Coordinate work around weather conditions and reschedule work when required.
Maintain clear communication regarding emergency calls, schedule changes, weather delays, and project progress.

Materials & Purchase Orders

Create and manage purchase orders.
Coordinate with suppliers for timely delivery of roofing materials, equipment, and supplies.
Track costs and ensure alignment with project budgets.
Ensure materials are available for scheduled and emergency service work.

Customer Service

Act as the main contact for customer inquiries, service requests, emergency calls, and project updates.
Provide professional customer support for commercial and industrial roofing service needs.
Coordinate after-hours and 24/7 emergency service requests as required.
Resolve customer concerns and provide ongoing communication regarding schedules, weather delays, emergency response, and project progress.
Conduct follow-ups to ensure customer satisfaction.

Operations & Administration

Maintain accurate project schedules, work orders, purchase orders, reports, and customer records.
Monitor service quality, identify operational issues, and ensure compliance with company safety procedures.
Coordinate daily service operations and prioritize urgent roofing service requests.
Collaborate with internal departments to maintain efficient workflows.
Maintain accurate records of emergency, after-hours, and weather-related service calls.

Team Support & Continuous Improvement

Work closely with managers, technicians, crews, suppliers, and other departments.
Support training and onboarding of team members.
Identify opportunities to improve scheduling, communication, efficiency, emergency response, and customer service processes.
Participate in ongoing professional development.

Qualifications

3+ years of experience in service coordination, dispatch, operations coordination, project coordination, or a similar role.
Experience in commercial and industrial roofing, construction, HVAC, transportation, plumbing, facilities maintenance, or other service-based industries is preferred.
Roofing industry experience, particularly with commercial flat roofing and TPO systems, is an asset.
Experience coordinating emergency or after-hours service operations is an asset.
Strong organizational, scheduling, multitasking, customer service, communication, and problem-solving skills.
Ability to work effectively in a fast-paced environment with changing priorities and weather-dependent schedules.
Ability and willingness to participate in a 24/7 on-call service rotation and coordinate emergency roofing service calls outside regular business hours.
Strong computer and administrative skills.
Valid driver's license and ability to travel to job sites as required.

What We're Looking For

A proactive, organized, dependable, and customer-focused professional who can successfully manage multiple priorities while maintaining excellent service standards. The ideal candidate is comfortable working in a commercial and industrial roofing environment, responding to urgent service needs, and managing the scheduling challenges associated with 24/7 emergency service and weather-dependent roofing operations.

Benefits

Competitive compensation
Health, dental, vision, and life insurance benefits
Career growth and advancement opportunities
Challenging and rewarding work environment

Work Environment

Primarily office-based
Occasional job site travel
Fast-paced commercial and industrial roofing service and construction environment
24/7 on-call service requirements, including evenings, weekends, and holidays as part of an on-call rotation
Roofing work and scheduling may be weather-dependent
Exposure to varying weather conditions and construction-site environments as required

Empire Roofing Corporation is an Equal Opportunity Employer and welcomes applications from all qualified candidates.

Apply About employer

More about this job

Responsibilities

The Service Coordinator manages daily service operations, schedules crews, and coordinates commercial and industrial roofing projects. They serve as the primary point of contact for customers and suppliers while ensuring work is completed safely and efficiently.

Requirements

Candidates must have at least 3 years of experience in service coordination, dispatch, or a related field, with preference given to those with roofing or construction industry knowledge. Strong organizational, communication, and administrative skills are required, along with the ability to participate in a 24/7 on-call rotation.

Skills

Service coordination
Dispatching
Project coordination
Commercial roofing
Industrial roofing
Customer service
Scheduling
Purchase order management
Problem-solving
Communication
Multitasking
Administrative skills
Safety compliance
Inventory management
Emergency response coordination

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Service Coordinator
Commercial Roofing
Industrial Roofing
TPO Systems
Dispatch
Project Management
Purchase Orders
Customer Support
Emergency Services
Scheduling
Construction
Safety Procedures
Operations Coordination
Field Crew Management
Weather-dependent Operations

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