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Added 12 mins ago
NA
Project Administrator/ Project Coordinator
North America Construction (1993) Ltd. - NAC Constructors Ltd.
Courtright, ON
- Full-time
NAC is currently seeking a Project Administrator or Project Coordinator for our St. Clair WWTP Expansion in Courtright, ON.
Added 12 mins ago
Tool Crib Attendant, Maintenance
Elk Valley Resources
Elkford, BC
Review and process warranty claims including collaborating closely with Teck Warranty Coordinator and vendors
Added 12 mins ago
SC
Receivables and Revenue Coordinator
Strathcona County
Sherwood Park, AB
- Full-time
Strathcona County is seeking a detail-oriented and customer-focused Receivables and Revenue Coordinator to play a key role in supporting the organization’s financial health and cash flow…
Added 27 mins ago
Sun Life CHC Research & Program Operations Coordinator
Wilfrid Laurier University
Waterloo, ON
Reporting to the Sun Life Centre for Healthy Communities (CHC) Manager, the Research & Program Operations Coordinator supports the coordination, analysis, evaluation, and dissemination of…
Added 27 mins ago
Coordinator, Alumni Relations Awards
University of Toronto
Toronto, ON
Minimum three (3) years of relevant experience in advancement, alumni relations, awards and recognition programs, or a related program administration environment.
Added 27 mins ago
Q(
Senior Health & Safety Manager
QEOSH (HSE) Staffing & Recruitment Inc.
Pickering, ON
- Full-time
A cosmopolitan and inclusive work environment;
Added 27 mins ago
EV
Tool Crib Attendant, Maintenance
Elk Valley Resources
Elkford, BC
- Full-time
Review and process warranty claims including collaborating closely with Teck Warranty Coordinator and vendors
Added 27 mins ago
CC
Facilities Information System Coordinator
Centennial College
Toronto, ON · Scarborough, ON
- $41.2 to $47.57 CAD / hour
- Full-time
Under the direction of the Associate Director Facilities and Operations, the Facilities Information System Coordinator is responsible for providing data management and systems support for…
Added 27 mins ago
QM
Administrative Assistant
Quantum Management Services Ltd.
Mississauga, ON
- $55,000 to $58,000 CAD / year
- Full-time
We are seeking a highly organized, detail-oriented, and proactive Administrative Coordinator to support the President and department managers within an established organization operating in…
Added 27 mins ago
W
Project Coordinator
Westburne
Winnipeg, MB
- Full-time
Role Description The Project Coordinator is a full-time, on-site role based in Winnipeg, MB, responsible for supporting the planning, execution, and monitoring of electrical distribution…
Added 42 mins ago
AW
Production Scheduling Coordinator
All Weather At Home
Edmonton, AB
- Full-time
Are you organized, detail-oriented, and energized by a fast-paced manufacturing environment? Do you enjoy solving problems, coordinating moving pieces, and making sure things happen when…
Added 42 mins ago
MM
Coordinator, Digital Marketing
Mini Mall Storage Properties
Calgary, AB
- Full-time
The Digital Marketing Coordinator supports lead generation and rental conversion by executing and optimizing paid digital campaigns, coordinating day-to-day website operations, supporting…
Added 57 mins ago
Manager of Manufacturing (QA) - MC2
Westerkirk
Woolwich, ON
A comprehensive Safety Management System (SMS), including acting as or assigning the SMS coordinator.
Added 57 mins ago
NA
Project Administrator/ Project Coordinator
North America Construction LTD
Courtright, ON
- Full-time
NAC is currently seeking a Project Administrator or Project Coordinator for our St. Clair WWTP Expansion in Courtright, ON.
Added 1 hour ago
FI
Relationship Coordinator - 12 month contract
Flextrack Inc
Canada
- Contract
Flextrack is a Contingent Workforce Services Firm specializing in Vendor Management Systems (VMS). As our Relationship Coordinator you will be a key component of Flextrack’s delivery to its…
Added 1 hour ago
M
Coordonnateur Logistique et transport // Logistics and Transport Coordinator
Metal7
Sept-Îles, QC
- Full-time
Logistics and Transport Coordinator Sept-Îles, QC | Metal7
Added 1 hour ago
Licensed Practical Nurse - Home Care
Winnipeg Regional Health Authority
Eriksdale, MB
…functions/ activities as assigned to them by the Home Care Case Coordinator. The Licensed Practical Nurse – Home Care works with the team to promote an integrated, holistic health service…
Added 1 hour ago
Sun Life CHC Program Facilitator
Wilfrid Laurier University
Waterloo, ON
Works with the Community Outreach Coordinator to complete lesson plans using established templates and guidance, including identifying appropriate games and activities from provided…
Added 1 hour ago
C
YHM - Training Coordinator
Cargojet
Hamilton, ON
- Full-time
At Cargojet, we make safety the highest priority. Because of this priority and as we operate in a safety-sensitive environment, we require all employees to abstain from consuming Cannabis,…
Added 1 hour ago
AL
AltaGas - Plant Operator, REEF
AltaGas Ltd.
Prince Rupert, BC
- Full-time
Champion personal safety leadership in accordance with AltaGas’ Environment, Health and Safety Program.
Added 1 hour ago
PG
Project Coordinator, Mechanical Construction
Plan Group Inc.
Vaughan, ON
- Full-time
You are comfortable working in a fast paced environment, can proactively multi-task and manage multiple priorities. You exhibit strong leadership skills and have the potential to take the…
Added 1 hour ago
Legislative Services Coordinator
City of Quinte West
Quinte West, ON
…hills, rich farmland and clean waterways, creates a healthy environment for working, living, and raising a family. Safe, well-planned neighbourhoods and plenty of recreational activities…
Added 1 hour ago
PRODUCTION AND LOGISTICS COORDINATOR, INTERNATIONAL
Boutique La Vie En Rose
Montreal, QC
Reporting to the International Division, the International Production and Logistics Coordinator plays a key role in coordinating and optimizing logistics operations related to our…
Added 1 hour ago
INTERNATIONAL LOGISTICS COORDINATOR
Boutique La Vie En Rose
Montreal, QC
…maintaining a clear overall perspective. Even in a fast paced environment, you remain structured, efficient and results…
Added 1 hour ago
Project Coordinator
Eclipse Automation
Cambridge, ON
The Project Coordinator will provide scheduling and administrative support to Project Management and the Project Management Office for assigned projects. Working with the Project Director,…

Empire Roofing

Service Coordinator - Commercial Roofing

Georgetown, ON, L7G 0B8, Canada

Full-time

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Job details

Job type: Full-time
Experience: 3+ years of experience in service coordination, dispatch, operations coordination, project coordination, or a similar role.
Posting language: English
Posted: Nov 3, 2026

Original job description

Empire Roofing Corporation is seeking an experienced Service Coordinator to join our growing team. We specialize in commercial and industrial roofing, including TPO flat roofing systems, and are committed to delivering exceptional service while maintaining a safe, professional, and supportive work environment.

Position Highlights

24/7 Emergency & On-Call Roofing Service Coordination
Commercial & Industrial Roofing
Weather-Dependent Roofing Operations
Coordinate emergency and routine service calls
Fast-paced environment with opportunities for growth

Position Summary

The Service Coordinator oversees daily service operations, schedules crews, coordinates commercial and industrial roofing service projects, manages customer communications, and ensures work is completed efficiently, safely, and to the highest standards.

This role serves as the primary link between customers, field crews, suppliers, service managers, and internal departments.

The Service Coordinator will also support 24/7 emergency and on-call roofing services, including coordinating after-hours service requests. Roofing work is often weather-dependent, so the role requires flexibility in scheduling crews and communicating changes to customers.

Key Responsibilities

Service & Project Coordination

Schedule and dispatch service crews and coordinate multiple commercial and industrial roofing projects simultaneously.
Coordinate 24/7 emergency and on-call roofing service requests.
Ensure crews have required materials, equipment, and manpower.
Monitor project progress, adjust schedules as needed, and communicate updates to customers and field teams.
Coordinate work around weather conditions and reschedule work when required.
Maintain clear communication regarding emergency calls, schedule changes, weather delays, and project progress.

Materials & Purchase Orders

Create and manage purchase orders.
Coordinate with suppliers for timely delivery of roofing materials, equipment, and supplies.
Track costs and ensure alignment with project budgets.
Ensure materials are available for scheduled and emergency service work.

Customer Service

Act as the main contact for customer inquiries, service requests, emergency calls, and project updates.
Provide professional customer support for commercial and industrial roofing service needs.
Coordinate after-hours and 24/7 emergency service requests as required.
Resolve customer concerns and provide ongoing communication regarding schedules, weather delays, emergency response, and project progress.
Conduct follow-ups to ensure customer satisfaction.

Operations & Administration

Maintain accurate project schedules, work orders, purchase orders, reports, and customer records.
Monitor service quality, identify operational issues, and ensure compliance with company safety procedures.
Coordinate daily service operations and prioritize urgent roofing service requests.
Collaborate with internal departments to maintain efficient workflows.
Maintain accurate records of emergency, after-hours, and weather-related service calls.

Team Support & Continuous Improvement

Work closely with managers, technicians, crews, suppliers, and other departments.
Support training and onboarding of team members.
Identify opportunities to improve scheduling, communication, efficiency, emergency response, and customer service processes.
Participate in ongoing professional development.

Qualifications

3+ years of experience in service coordination, dispatch, operations coordination, project coordination, or a similar role.
Experience in commercial and industrial roofing, construction, HVAC, transportation, plumbing, facilities maintenance, or other service-based industries is preferred.
Roofing industry experience, particularly with commercial flat roofing and TPO systems, is an asset.
Experience coordinating emergency or after-hours service operations is an asset.
Strong organizational, scheduling, multitasking, customer service, communication, and problem-solving skills.
Ability to work effectively in a fast-paced environment with changing priorities and weather-dependent schedules.
Ability and willingness to participate in a 24/7 on-call service rotation and coordinate emergency roofing service calls outside regular business hours.
Strong computer and administrative skills.
Valid driver's license and ability to travel to job sites as required.

What We're Looking For

A proactive, organized, dependable, and customer-focused professional who can successfully manage multiple priorities while maintaining excellent service standards. The ideal candidate is comfortable working in a commercial and industrial roofing environment, responding to urgent service needs, and managing the scheduling challenges associated with 24/7 emergency service and weather-dependent roofing operations.

Benefits

Competitive compensation
Health, dental, vision, and life insurance benefits
Career growth and advancement opportunities
Challenging and rewarding work environment

Work Environment

Primarily office-based
Occasional job site travel
Fast-paced commercial and industrial roofing service and construction environment
24/7 on-call service requirements, including evenings, weekends, and holidays as part of an on-call rotation
Roofing work and scheduling may be weather-dependent
Exposure to varying weather conditions and construction-site environments as required

Empire Roofing Corporation is an Equal Opportunity Employer and welcomes applications from all qualified candidates.

Apply About employer

More about this job

Responsibilities

The Service Coordinator manages daily service operations, schedules crews, and coordinates commercial and industrial roofing projects. They serve as the primary point of contact for customers and suppliers while ensuring work is completed safely and efficiently.

Requirements

Candidates must have at least 3 years of experience in service coordination, dispatch, or a related field, with preference given to those with roofing or construction industry knowledge. Strong organizational, communication, and administrative skills are required, along with the ability to participate in a 24/7 on-call rotation.

Skills

Service coordination
Dispatching
Project coordination
Commercial roofing
Industrial roofing
Customer service
Scheduling
Purchase order management
Problem-solving
Communication
Multitasking
Administrative skills
Safety compliance
Inventory management
Emergency response coordination

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Service Coordinator
Commercial Roofing
Industrial Roofing
TPO Systems
Dispatch
Project Management
Purchase Orders
Customer Support
Emergency Services
Scheduling
Construction
Safety Procedures
Operations Coordination
Field Crew Management
Weather-dependent Operations

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