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Added 10 mins ago
MA
Aircraft Maintenance Engineer -YOW
Morningstar Air Express Inc
Ottawa, ON
- Full-time
…thanks to an unsurpassed commitment to safety, superior customer service and a positive corporate culture fostered by teamwork and…
Added 10 mins ago
D
Sales Manager - Home Envelope Products
Dakwakada
Whitehorse, YT
- Full-time
…sales team in achieving revenue, profitability and customer service…
Added 10 mins ago
PA
Detailer (Brantford Toyota)
Performance Auto Group
Brantford, ON
- Full-time
…successful candidate will be expected to demonstrate strong customer service skills while performing in a fast paced…
Added 10 mins ago
PA
Customer Care Representative (Performance Collision Brampton)
Performance Auto Group
Brampton, ON
- Full-time
Coordinate service appointments including answering service calls in a professional manner.
Added 10 mins ago
PA
Sales Consultant (Kia of Brampton)
Performance Auto Group
Brampton, ON
- Full-time
Utilize systems and procedures, deliver exceptional customer service on all interactions, give all customers consideration and respect, understand their needs, and consistently meet or…
Added 10 mins ago
ON
Engine Attendant
Ontario Northland
North Bay, ON
- $27.77 to $30.88 CAD / hour
- Full-time
RATE OF PAY: $27.77 - $30.88/hour (Increases set out as per the collective agreement. Full rate effective after 1 year of service)
Added 10 mins ago
WF
Community Healing Coordinator
Waycobah First Nation
Whycocomagh, NS
- Contract
- Temporary
Working closely with community leadership, wellness teams, Elders, Knowledge Keepers, service providers, and regional partners, the Community Healing Coordinator will help strengthen…
Added 10 mins ago
WF
Lead Carpenter
Waycobah First Nation
Whycocomagh, NS
- Full-time
Commitment to quality workmanship and community service.
Added 10 mins ago
MA
Airline Ramp Attendant / Baggage Handler
Maintair Aviation
Thunder Bay, ON
- Full-time
Service lavatories and potable water per company standards.
Added 10 mins ago
OG
Residential Leasing Manager
Onni Group of Companies
Vancouver, BC
- Full-time
Must possess a valid Class 5 BC Driver’s License and access to a reliable vehicle for work-related travel.
Added 25 mins ago
PT
Electrician
Paladin Technologies
Fort St. John, BC
- Full-time
In addition to the installation, service, and maintenance of integrated low-voltage systems this position will have the opportunity to work on traditional electrical components as well. If…
Added 25 mins ago
HA
Events & Grants Assistant
HALO Air Ambulance
Medicine Hat, AB
- Full-time
HALO Air Ambulance is a charitable helicopter emergency medical service and public-safety organization serving rural and remote communities across Southern Alberta. HALO operates in a…
Added 25 mins ago
NW
Sales Manager
Northerm Windows & Doors
Vancouver, BC
- $90,000 to $100,000 CAD / year
- Full-time
…sales team in achieving revenue, profitability and customer service…
Added 25 mins ago
CC
Automotive Detailer
CSN Collision
Oshawa, ON
- Full-time
…we are committed to providing our customers with exceptional service, and the Automotive Detailer plays a key role in delivering on that promise. As a member of our team, you will have the…
Added 25 mins ago
DE
Debrief Supervisor
DHL Express
Brampton, ON
- Full-time
As a Debrief Supervisor you will play a crucial role in ensuring operational efficiency by conducting driver debriefs, maintaining checkpoint compliance, ensuring submission of end of day…
Added 25 mins ago
A
Water/Wastewater Engineer
AECOM
Burnaby, BC
- $90,000 to $130,000 CAD / year
- Full-time
Valid BC Driver’s license and access to a vehicle
Added 25 mins ago
TT
Sheet Metal Worker (13445)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many…
Added 25 mins ago
DE
Debrief Supervisor
DHL Express
Montreal, QC
- Full-time
As a Debrief Supervisor you will play a crucial role in ensuring operational efficiency by conducting driver debriefs, maintaining checkpoint compliance, ensuring submission of end of day…
Added 25 mins ago
DN
Member Engagement Manager
Digital Nova Scotia
Halifax, NS
- Full-time
Valid driver's licence and consistent access to a vehicle.
Added 25 mins ago
Claims Appraiser - Property
Wawanesa Insurance
Calgary, AB · AB · Lethbridge, AB · Vancouver, BC · Wawanesa, MB · Winnipeg, MB · Moncton, NB · Dartmouth, NS · Kitchener, ON · Ottawa, ON · Toronto, ON · Montreal, QC · North York - Toronto, ON (Hybr, ON · Edmonton, AB (Hybrid), AB
The Claims Appraiser contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience through the inspection and estimation of property damage and/or…
Added 25 mins ago
Electrical Engineer III
Excelitas Technologies
Mississauga, ON
Design schematics and PCB layouts of semiconductor device, electronics component, industrial control, LED/Laser driver, power distribution, sensor, wired and wireless communication, and…
Added 25 mins ago
Letter Carrier - Delivery Agent
Canada Post - Postes Canada
North Vancouver, BC
A valid Unrestricted Class 5 or Class G driver’s licence with a safe driving record for at least 3 years (driver's abstract required)
Added 25 mins ago
Letter Carrier - Delivery Agent
Canada Post - Postes Canada
Boucherville, QC
A valid Class 5 or Class G driver’s licence with a safe driving record for at least 3 years (driver's abstract required)
Added 25 mins ago
Letter Carrier - Delivery Agent
Canada Post - Postes Canada
Beloeil, QC
A valid Class 5 or Class G driver’s licence with a safe driving record for at least 3 years (driver's abstract required)
Added 25 mins ago
Letter Carrier - Delivery Agent
Canada Post - Postes Canada
Burnaby, BC
A valid Unrestricted Class 5 or Class G driver’s licence with a safe driving record for at least 3 years (driver's abstract required)

Empire Roofing

Service Coordinator - Commercial Roofing

Georgetown, ON, L7G 0B8, Canada

Full-time

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Job details

Job type: Full-time
Experience: 3+ years of experience in service coordination, dispatch, operations coordination, project coordination, or a similar role.
Posting language: English
Posted: Nov 3, 2026

Original job description

Empire Roofing Corporation is seeking an experienced Service Coordinator to join our growing team. We specialize in commercial and industrial roofing, including TPO flat roofing systems, and are committed to delivering exceptional service while maintaining a safe, professional, and supportive work environment.

Position Highlights

24/7 Emergency & On-Call Roofing Service Coordination
Commercial & Industrial Roofing
Weather-Dependent Roofing Operations
Coordinate emergency and routine service calls
Fast-paced environment with opportunities for growth

Position Summary

The Service Coordinator oversees daily service operations, schedules crews, coordinates commercial and industrial roofing service projects, manages customer communications, and ensures work is completed efficiently, safely, and to the highest standards.

This role serves as the primary link between customers, field crews, suppliers, service managers, and internal departments.

The Service Coordinator will also support 24/7 emergency and on-call roofing services, including coordinating after-hours service requests. Roofing work is often weather-dependent, so the role requires flexibility in scheduling crews and communicating changes to customers.

Key Responsibilities

Service & Project Coordination

Schedule and dispatch service crews and coordinate multiple commercial and industrial roofing projects simultaneously.
Coordinate 24/7 emergency and on-call roofing service requests.
Ensure crews have required materials, equipment, and manpower.
Monitor project progress, adjust schedules as needed, and communicate updates to customers and field teams.
Coordinate work around weather conditions and reschedule work when required.
Maintain clear communication regarding emergency calls, schedule changes, weather delays, and project progress.

Materials & Purchase Orders

Create and manage purchase orders.
Coordinate with suppliers for timely delivery of roofing materials, equipment, and supplies.
Track costs and ensure alignment with project budgets.
Ensure materials are available for scheduled and emergency service work.

Customer Service

Act as the main contact for customer inquiries, service requests, emergency calls, and project updates.
Provide professional customer support for commercial and industrial roofing service needs.
Coordinate after-hours and 24/7 emergency service requests as required.
Resolve customer concerns and provide ongoing communication regarding schedules, weather delays, emergency response, and project progress.
Conduct follow-ups to ensure customer satisfaction.

Operations & Administration

Maintain accurate project schedules, work orders, purchase orders, reports, and customer records.
Monitor service quality, identify operational issues, and ensure compliance with company safety procedures.
Coordinate daily service operations and prioritize urgent roofing service requests.
Collaborate with internal departments to maintain efficient workflows.
Maintain accurate records of emergency, after-hours, and weather-related service calls.

Team Support & Continuous Improvement

Work closely with managers, technicians, crews, suppliers, and other departments.
Support training and onboarding of team members.
Identify opportunities to improve scheduling, communication, efficiency, emergency response, and customer service processes.
Participate in ongoing professional development.

Qualifications

3+ years of experience in service coordination, dispatch, operations coordination, project coordination, or a similar role.
Experience in commercial and industrial roofing, construction, HVAC, transportation, plumbing, facilities maintenance, or other service-based industries is preferred.
Roofing industry experience, particularly with commercial flat roofing and TPO systems, is an asset.
Experience coordinating emergency or after-hours service operations is an asset.
Strong organizational, scheduling, multitasking, customer service, communication, and problem-solving skills.
Ability to work effectively in a fast-paced environment with changing priorities and weather-dependent schedules.
Ability and willingness to participate in a 24/7 on-call service rotation and coordinate emergency roofing service calls outside regular business hours.
Strong computer and administrative skills.
Valid driver's license and ability to travel to job sites as required.

What We're Looking For

A proactive, organized, dependable, and customer-focused professional who can successfully manage multiple priorities while maintaining excellent service standards. The ideal candidate is comfortable working in a commercial and industrial roofing environment, responding to urgent service needs, and managing the scheduling challenges associated with 24/7 emergency service and weather-dependent roofing operations.

Benefits

Competitive compensation
Health, dental, vision, and life insurance benefits
Career growth and advancement opportunities
Challenging and rewarding work environment

Work Environment

Primarily office-based
Occasional job site travel
Fast-paced commercial and industrial roofing service and construction environment
24/7 on-call service requirements, including evenings, weekends, and holidays as part of an on-call rotation
Roofing work and scheduling may be weather-dependent
Exposure to varying weather conditions and construction-site environments as required

Empire Roofing Corporation is an Equal Opportunity Employer and welcomes applications from all qualified candidates.

Apply About employer

More about this job

Responsibilities

The Service Coordinator manages daily service operations, schedules crews, and coordinates commercial and industrial roofing projects. They serve as the primary point of contact for customers and suppliers while ensuring work is completed safely and efficiently.

Requirements

Candidates must have at least 3 years of experience in service coordination, dispatch, or a related field, with preference given to those with roofing or construction industry knowledge. Strong organizational, communication, and administrative skills are required, along with the ability to participate in a 24/7 on-call rotation.

Skills

Service coordination
Dispatching
Project coordination
Commercial roofing
Industrial roofing
Customer service
Scheduling
Purchase order management
Problem-solving
Communication
Multitasking
Administrative skills
Safety compliance
Inventory management
Emergency response coordination

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Service Coordinator
Commercial Roofing
Industrial Roofing
TPO Systems
Dispatch
Project Management
Purchase Orders
Customer Support
Emergency Services
Scheduling
Construction
Safety Procedures
Operations Coordination
Field Crew Management
Weather-dependent Operations

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