Closed listing
Store Manager
- Ottawa, ON, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Posting language
- English
- Posted
Similar jobs hiring now
Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Who You Are
As a Store Manager at L'Occitane at Rideau Centre, you will serve as the perfect host, curating a one-of -a-kind and immersive experience for our guests. Leading a vibrant team in the realm of natural beauty, your role transcends conventional management with the focus on crafting an atmosphere that captivates all five senses, leaving a lasting impact on everyone who enters through our iconic yellow doors.
The Fundamentals Of What You’ll Do
Who We Are
We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.
As a Store Manager at L'Occitane at Rideau Centre, you will serve as the perfect host, curating a one-of -a-kind and immersive experience for our guests. Leading a vibrant team in the realm of natural beauty, your role transcends conventional management with the focus on crafting an atmosphere that captivates all five senses, leaving a lasting impact on everyone who enters through our iconic yellow doors.
The Fundamentals Of What You’ll Do
- Be the Host: Treat everyone as if they were a cherished guest in your home, extending warm hospitality and offering a sensorial experience that fosters genuine connections.
- Prioritize Guest Experience: You create personalized experiences for your guests and proactively address all their needs.
- Keep an Open Mind: Welcome feedback openly, presume positive intentions, and maintain a growth -oriented mindset.
- Let Success Drive You: Approach situations with a critical business mindset, leveraging analytical skills to uncover opportunities. Maintain a solution-focused approach when challenges arise.
- Foster a Team Culture: Foster unity and strong connections within the team by mentoring and coaching to unlock individual potential. Address conflicts promptly and effectively.
- Communicate with Care: Demonstrate empathy, adjust communication to suit a variety of guests and team members, and engage in active listening to ensure effective and transparent interactions.
- Previous supervisor experience in retail or hospitality management
- Strong Leadership and communication skills
- Entrepreneurial attitude with background in a sales-driven environment
- Mindset focused on customer satisfaction (internal and external customers)
- Knowledge of skincare, body care and fragrance is beneficial.
- Experience with clienteling advantageous
- Basic Technology Skills
Who We Are
We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.
More about this job
Responsibilities
Lead the store team and create a welcoming, personalized, sensory experience for guests while addressing their needs. Coach and mentor employees, build team unity, resolve conflicts, and use business analysis to identify opportunities and address challenges.
Requirements
Previous supervisory experience in retail or hospitality management, strong leadership and communication skills, and experience in a sales-driven environment are sought. A customer-satisfaction mindset and basic technology skills are expected; knowledge of skincare, body care, fragrance, and clienteling is beneficial.
Skills
- Retail Leadership
- Hospitality
- Customer Service
- Guest Experience
- Sales
- Team Coaching
- Mentoring
- Communication
- Active Listening
- Conflict Resolution
- Business Analysis
- Problem-Solving
- Clienteling
- Skincare Knowledge
- Body Care Knowledge
- Fragrance Knowledge
Visa sponsorship
Not detected in the job text
Categories
- Retail
- Management & Leadership
- Customer Service & Support
- Sales
- Environmental & Sustainability
Keywords
- Retail Management
- Hospitality Management
- Store Operations
- Guest Experience
- Customer Satisfaction
- Personalized Service
- Sensory Experience
- Sales-Driven Environment
- Leadership
- Team Coaching
- Mentoring
- Team Culture
- Conflict Resolution
- Communication
- Active Listening
- Business Analysis
- Problem-Solving
- Clienteling
- Skincare
- Body Care
- Fragrance
- Basic Technology Skills
- Inventory Management
- Waste Reduction
- In-Store Recycling
- Refill Products
- Sustainability