service writer - auto repair
- Yellowknife, NT, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Overview
Languages
English
Education
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
Computer and technology knowledge
Work conditions and physical capabilities
Health benefits
Languages
English
Education
- Secondary (high) school graduation certificate
- or equivalent experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Explain the type and cost of services offered
- Issue receipts and other forms
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Receive payments
Computer and technology knowledge
- Database software
- Internet
- MS Excel
- MS Outlook
- MS Windows
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Work under pressure
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Group insurance benefits
- Life insurance
- Pension plan
- Parking available
More about this job
Responsibilities
Address customer complaints and inquiries, provide information about services and costs, and issue receipts and other forms. Review relevant information to assess customer feedback and complaints, and receive payments.
Requirements
Requires a secondary school graduation certificate or equivalent experience and 1 to less than 2 years of experience. Candidates should be comfortable using database software, the internet, and Microsoft Office and Windows, and demonstrate strong communication, organization, reliability, and customer focus.
Skills
- Customer Complaint Resolution
- Customer Inquiries
- Service Information
- Cost Explanation
- Receipt Issuance
- Information Assessment
- Payment Processing
- Database Software
- Internet
- Microsoft Excel
- Microsoft Outlook
- Microsoft Windows
- Attention to Detail
- Oral Communication
- Written Communication
- Organization
Benefits
- Dental Plan
- Disability Benefits
- Health Care Plan
- Group Insurance Benefits
- Life Insurance
- Pension Plan
- Parking Available
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Trades
- Transportation
Keywords
- Auto Repair
- Service Writer
- Customer Service
- Customer Complaints
- Customer Inquiries
- Service Information
- Service Costs
- Receipts
- Forms
- Customer Feedback
- Payment Processing
- Database Software
- Internet
- Microsoft Excel
- Microsoft Outlook
- Microsoft Windows
- Attention to Detail
- Fast-Paced Environment
- Working Under Pressure
- Client Focus
- Oral Communication
- Written Communication
- Punctuality
- Flexibility
- Organization
- Reliability
- Teamwork