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Added 4 mins ago
PN
Technical Support Analyst - L3
Panasonic North America
Niagara-on-the-Lake, ON
- $60,000 to $70,000 CAD / year
- Full-time
…service level standards. Provides functional guidance to the Manager and/or L2 team by reviewing and accepting tickets/cases and recommending next steps or resolution when applicable.…
Added 4 mins ago
NS
4th Class Power Engineer - Maintenance and Operations
Nova Scotia Health Authority
Antigonish, NS
- Internship
Reporting to the Chief Engineer and/or Assistant Manager, the 4th Class Engineer troubleshoots, maintains, and repairs facility infrastructure equipment and carries out maintenance and…
Added 4 mins ago
HH
Fredericton Medical Laboratory Assistant/Phlebotomist (3041) PCN 1150994
Horizon Health Network
Fredericton, NB
- Full-time
The Medical Laboratory Assistant is responsible for assisting with pre and post analytical tasks and routine technical and laboratory support procedures.
Added 4 mins ago
VI
Immigration Case Manager
Verge Immigration Services Inc. | Licensed Foreign Worker Recruiters in Canada
Winnipeg, MB
- Full-time
Verge Immigration Services Inc. is a licensed RCIC consultancy in downtown Winnipeg, rated 4.9 on Google from 468+ reviews. We handle work permits, PGWP, study permits, permanent residence…
Added 4 mins ago
CO
Children's Early Years Pedagogical Leader
County of Wellington
Fergus, ON
- $77,295.4 to $90,071.8 CAD / year
- Contract
This position reports to the Manager of Children’s Early Years Community Services and is responsible to support the increase of quality through capacity building in the early year’s sector…
Added 4 mins ago
CG
Registered Practical Nurse - Med/Surg/Overflow - Temporary Part-Time (2026-213)
Collingwood General and Marine Hospital
Collingwood, ON
- Part-time
- Temporary
Medical, Inpatient Surgical, and Med/Surg Overflow
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K
Sr/Lead Expeditor
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Calgary, AB
- Full-time
…management, and program governance remain with the designated lead or…
Added 4 mins ago
VC
Community Care Assistant (Community Health Worker)
Vancouver Coastal Health
Powell River, BC
- Full-time
…direction works under the direction of the Supervisor/Coordinator/Manager or delegate to provide home support services to clients. Assists clients with varied levels of care, observes, and…
Added 4 mins ago
OT
Restaurant Assistant Manager
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- Full-time
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H
Global Mining Practice Business Development Leader
HDR
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- Full-time
Serve as Client Manager for selected strategic accounts, maintaining executive-level relationships and a current understanding of each client’s organization, assets, priorities and upcoming…
Added 4 mins ago
H
Global Mining Practice Business Development Leader
HDR
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- Full-time
Serve as Client Manager for selected strategic accounts, maintaining executive-level relationships and a current understanding of each client’s organization, assets, priorities and upcoming…
Added 4 mins ago
G
Architecte chargé de projet intermédiaire / sénior
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- Full-time
Collaborer et participer à la préparation d’offres de services, de négociations contractuelles et d’honoraires.
Added 4 mins ago
VR
Cook | Part Time
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- Part-time
…unsafe conditions immediately, and attending all relevant in-services regarding occupational health and…
Added 4 mins ago
S
Patient Care Coordinator, BC Mental Health and Substance Use Services
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Vancouver, BC
- Full-time
In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at…
Added 4 mins ago
C
Sales Associate
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- $17 USD / hour
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…the latest trends in accessories and professional piercing services to life through engaging retail experiences that empower customers to be their most authentic…
Added 4 mins ago
H
Global Mining Practice Business Development Leader
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Added 5 mins ago
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Added 5 mins ago
H
Global Mining Practice Business Development Leader
HDR
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- Full-time
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Added 5 mins ago
TC
Program Manager, Full-Time
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- Full-time
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Added 5 mins ago
AC
Backend Software Developer
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Cambridge, ON
- $36.54 to $50.24 CAD / hour
- Full-time
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Added 5 mins ago
TZ
Security Representative, Health & Safety Services
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Position Purpose: The Security Representative, Health & Safety Services staff supports the daily operations of the Health & Safety Services Branch. The position provides protection to all…
Added 5 mins ago
TM
Logistics Coordinator
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Added 5 mins ago
C
Senior Property Manager
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- Full-time
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Added 5 mins ago
H
Global Mining Practice Business Development Leader
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- Full-time
Serve as Client Manager for selected strategic accounts, maintaining executive-level relationships and a current understanding of each client’s organization, assets, priorities and upcoming…
Added 5 mins ago
H
Global Mining Practice Business Development Leader
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- Full-time
Serve as Client Manager for selected strategic accounts, maintaining executive-level relationships and a current understanding of each client’s organization, assets, priorities and upcoming…

Field Support Engineer II

Toronto, ON, Canada

Compensation Package: $58,800.00 - $78,500.00 . · Full-time

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Job details

Pay: Compensation Package: $58,800.00 - $78,500.00 .
Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

Position Title: Field Support Engineer II

Position Type: Regular - Full-Time

Grade: Grade 04

Requisition ID: 45122

In every role, McCainers are ambitious, curious, and passionate about creating exceptional work experiences - together. With a customer-first mindset, we make doing business with McCain easy.

About the role.

The Field Support Engineer II is a senior onsite technical resource and a highly visible representative of Digital Technology. Reporting to the Manager, Regional Service Delivery, you will provide end-to-end technology support for more than 200 users across a corporate office environment, including white-glove support for senior leaders.

You will take ownership of onsite IT services and partner with local and global teams to maintain reliable operations. You will also help advance automation, AI, data, and digital adoption to improve productivity, user experiences, and business decision-making.

What you’ll be doing.

Provide end-to-end onsite and remote IT support across end-user computing and site technology infrastructure, helping ensure the availability and reliability of business-critical systems.
Deliver white-glove technical support for senior leaders and resolve issues involving desktops, laptops, peripherals, mobile devices, and local applications.
Manage meeting-room and collaboration technologies to support seamless onsite, remote, and hybrid meetings.
Administer, monitor, maintain, and troubleshoot local servers, backups, data restoration processes, and related site infrastructure.
Identify and advance AI, data science, automation, and digital use cases that improve office productivity and decision-making.
Support the responsible deployment and adoption of AI-enabled solutions, including user enablement, training, and change communications.
Execute Evergreen refresh activities for PCs, networks, and servers while maintaining accurate IT asset records through HAM Pro.
Ensure local IT infrastructure is secure, reliable, operational, and aligned with global IT standards, escalating exceptions to the appropriate regional IT leader.
Manage or coordinate physical security systems, endpoint security controls, IT procurement activities, and mobile device administration.
Act as a trusted connection between Digital Technology and the local business, translating complex technical issues into clear, professional updates for senior leaders and other stakeholders.
Perform software testing and deployments, sharing feedback with Global IT teams to improve operational efficiency and user adoption.
Partner with internal teams, external vendors, service providers, and technology partners to resolve issues and deliver consistent IT services.

What you’ll need to be successful.

Bachelor’s degree in Information Technology, Engineering, Data Science, Artificial Intelligence, Automation, or a related field.
At least five years of relevant industry experience, preferably including white-glove technical support for senior leadership.
Experience working in a global IT support environment and collaborating effectively with geographically distributed teams.
Strong hands-on experience with Windows desktop environments, Active Directory, Windows Server, and Microsoft 365.
Practical experience designing, integrating, or operationalizing large language models and small language models using platforms such as OpenAI, Anthropic Claude, or similar technologies.
Understanding of AI model selection, prompt engineering, APIs, security considerations, fine-tuning, and enterprise-scale deployment within IT or data platforms.
Demonstrated ability to deliver AI-enabled productivity, automation, or data-driven solutions with measurable improvements to business outcomes.
Working knowledge of endpoint security, malware prevention, cybersecurity practices, and PC security controls.
Proficiency with IT service management processes, including incident, problem, and change management, along with experience using ServiceNow.
Understanding of physical security systems, IT asset management, Evergreen refresh programs, and tools such as HAM Pro.
Knowledge of networking concepts and technologies, including TCP/IP, DNS, DHCP, VPNs, and network troubleshooting, is considered an asset.
Strong customer service, communication, and stakeholder-management skills, with the ability to influence and support employees at all organizational levels.
Demonstrated problem-solving, prioritization, time-management, and change-leadership capabilities.
Ability to remain composed under pressure, manage competing priorities, and stay current with emerging technologies.

About the team.

You will join the Infrastructure & Operations organization and report to the Manager, Regional Service Delivery. As a senior individual contributor with no direct reports, you will serve as the primary onsite Digital Technology contact for the Toronto Head Office.

The role works closely with business clients, Network Services, Application Support, IT Architecture, IT Service Management, IT Security, IT Operations, Facilities, and Security teams. You will also coordinate with external vendors, partners, and service providers to maintain reliable technology services and deliver a consistent employee experience.

About McCain.

Click Here to learn more about McCain and how we provide opportunities to make an impact that matters.

Leadership principles.

At McCain, our leadership principles guide how we engage with customers, collaborate as a team, and achieve success. We focus on understanding customer needs, driving innovation, empowering people, and taking ownership to clear obstacles and deliver results.

AI & Digital Capabilities.

At McCain, AI and digital capabilities are part of how we work and innovate. We value curiosity toward emerging technologies and the thoughtful, responsible use of AI-enabled tools to improve outcomes as part of our future-ready culture.

The McCain experience.

We are McCain. This statement is a testament to our collective strength and our individual value. Your contributions play a vital role in our success. Our winning culture is rooted in authenticity and trust, empowering us to bring out the best in one another. Here, you’ll find opportunities to learn, grow, and thrive. Join us and experience why we’re better together.

Our purpose is grounded in building meaningful relationships. We’re big believers in the power of working together in person - it helps us stay connected, collaborate more effectively, and grow as a team. At the same time, we recognize the importance of flexibility. Most office-based roles follow a hybrid model, with the option to work remotely two days a week. There may be exceptions depending on the role and location, so we encourage you to speak with your recruiter for more details.

I reorganized the original description into the global salaried template, consolidated overlapping responsibilities, corrected wording and punctuation, and preserved the role’s technical, AI, service-delivery, and stakeholder requirements.

Compensation Package: $58,800.00 - $78,500.00 . CAD annually + Bonus Eligibility

The above reflects the target compensation range for the position at the time of posting. Hiring compensation will be determined based on experience, skill set, education and training, and other organizational needs. This posting is for an existing vacancy.

Benefits: At McCain, we’re on a mission to create a winning culture that puts employee safety and well-being at the heart of what we do, every day. We understand and appreciate that each person’s needs are unique and ensure our benefits & well-being programs reflect that. Employees are eligible for the following benefits: health coverage (medical, dental, vision, prescription drug), retirement savings benefits, and leave support including medical, family and bereavement. Well-being programs include vacation and holidays, company-supported volunteering time, and mental health resources. Coverages are aligned with applicable law and can vary by work level, location, and nature of the role. Additional benefit detail available during the application process.

Your well-being matters to us, and we’re here to provide you with the necessary resources to support you in being your best self at work - and at home.

McCain Foods is an equal opportunity employer. As a global family-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law.

McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know, and we will work with you to find appropriate solutions.

Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with McCain’s Global Privacy Policy and Global Employee Privacy Policy, as applicable. McCain leverages AI in the hiring process, though all final decisions are made by humans. You can understand our approach to AI and how your personal information is being handled here.

Job Family: Information Technology
Location(s): CA - Canada : Ontario : Toronto

Company: McCain Foods (Canada)

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More about this job

Responsibilities

The Field Support Engineer II provides onsite and remote technical support for over 200 users, including white-glove service for senior leadership. They are responsible for maintaining IT infrastructure, managing collaboration technologies, and advancing AI and automation initiatives to improve business productivity.

Requirements

Candidates must hold a bachelor's degree in a relevant field and possess at least five years of industry experience, including white-glove support. Proficiency in Windows environments, Microsoft 365, and practical experience with AI technologies and IT service management processes are required.

Skills

IT support
Windows desktop environments
Active Directory
Windows Server
Microsoft 365
AI model selection
Prompt engineering
ServiceNow
IT asset management
Endpoint security
Cybersecurity
Networking
Stakeholder management
Automation
Data science
Troubleshooting

Benefits

Health coverage
Medical insurance
Dental insurance
Vision insurance
Prescription drug coverage
Retirement savings benefits
Leave support
Vacation
Holidays
Company-supported volunteering time
Mental health resources

Visa sponsorship

Not detected in the job text

Keywords

Field Support Engineer
Digital Technology
IT Infrastructure
Windows
Active Directory
Microsoft 365
OpenAI
Anthropic Claude
AI
Automation
Data Science
ServiceNow
HAM Pro
TCP/IP
DNS
DHCP
VPN
Endpoint Security
Cybersecurity
Evergreen Refresh
IT Asset Management
Physical Security
Stakeholder Management
Change Management
Incident Management
Problem Management
Technical Support
Hybrid Meetings
Server Administration
Data Restoration

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