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Added 3 mins ago
PR
Scheduling & Labour Relations Assistant
Peterborough Regional Health Centre
Peterborough, ON
- Part-time
Peterborough Regional Health Centre (PRHC) is a regional hospital delivering acute healthcare to a rapidly growing population of more than 300,000 in Peterborough and the surrounding…
Added 18 mins ago
E
District Sales Executive
Expeditors
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…business results. This position reports to the District Sales Manager, whom is based in Mississauga,…
Added 18 mins ago
B
Manager Financial Planning & Analysis
BD
Mississauga, ON · CAN Mississauga - Derry Road West
- Full-time
The Finance Business Manager acts as a strategic finance partner to the Advanced Diagnostics business, Canada providing comprehensive financial leadership and decision support. The role is…
Added 18 mins ago
T
Manager, Compliance Monitoring & Testing (5672)
TD
Toronto, ON
- Full-time
Manager, Compliance Monitoring & Testing is a newly created role on the Core Compliance team to manage the implementation of Monitoring and Testing program, a key program supporting TD's…
Added 33 mins ago
Digital Student Service Administrator
George Brown Polytechnic
Toronto, ON
Reporting to the Senior Manager, Student Service
Added 33 mins ago
S
HP Indigo Machine Operator
SinaLite
Markham, ON
- Full-time
in helping our own team grow. We were named a 2025 Regional Finalist in Canada's
Added 33 mins ago
SL
Business Development Partner
Sun Life
AB · Red Deer, AB
- Full-time
…insurance and wealth products. You’ll report to the District Manager (DM) and collaborate with the district and regional team and help generate business results for the overall…
Added 33 mins ago
A
Global Brand GTM Operations Manager
ARC'TERYX
North Vancouver, BC
- Full-time
We work closely with Global Brand Marketing, Global Channels, Global Creative, Global Brand Operations, and Regional marketing teams, helping to navigate the GTM process, coordinate…
Added 33 mins ago
CG
Manager, Product Integrity & Compliance
Canada Goose
Toronto, ON
- Full-time
The Manager, Product Integrity & Compliance leads the integration of global regulatory, chemical, product-safety and Canada Goose standards requirements throughout the product lifecycle and…
Added 33 mins ago
AG
Safety and Training Coordinator
Alliance Ground International
Edmonton, AB · YEG Airport
- Full-time
Serve as liaison with insurance company on both pre- and post-loss control in absence of Regional Safety Manager
Added 33 mins ago
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Health & Safety Manager
PURIS
Calgary, AB
- $90,000 to $100,000 CAD / year
- Full-time
LiquiForce Services is seeking a Health & Safety Manager to lead safety across all LiquiForce Canada locations. The role is based out of either our Calgary or Edmonton office. Reporting to…
Added 33 mins ago
B
Cleaning Supervisor
BGIS
Lethbridge, AB
- Full-time
· Analyze innovative trends in the Cleaning Industry with respect to equipment, materials and methods and recommend changes to the Regional Operations Manager.
Added 47 mins ago
NY
New York Fries Hourly Supervisor - Vaughan
New York Fries
Concord, ON
- Full-time
Follow all New York Fries standards, outlined by the Store Manager, Regional Business Development Manager and New York Fries Executive team
Added 47 mins ago
H
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Swift Current, SK
- Full-time
…quality nursing care to clients. He/She is responsible to the Manager of the designated…
Added 47 mins ago
Valve Technician
Spartan Controls Ltd.
AB · Edmonton, AB
…Canada, as required. The successful candidate will report to the Manager, Production & Service – Protection in…
Added 47 mins ago
Valve Mechanic - 1 Year Temporary
Spartan Controls Ltd.
AB · Edmonton, AB
…Canada, as required. The successful candidate will report to the Manager, Production & Service – Protection in…
Added 47 mins ago
OEM Client Relationship Manager
Scotiabank
Vancouver, BC
The OEM Client Relationship Manager is an automotive industry specialist in Dealer Finance who serves as a dedicated point of contact for a selected Original Equipment Manufacturer (OEM)…
Added 47 mins ago
FS
Manager, Public Relations and Marketing Communications – Americas
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
- Full-time
Four Seasons has an exciting opportunity for a Manager, Public Relations and Marketing Communications – Americas at our Head Office in Toronto. As an integral member of the regional…
Added 47 mins ago
KT
Regional Account Manager
Kal Tire
Langley (District), BC · Langley, BC
- Full-time
Reporting to the Regional Sales Manager (RSM), the Regional Account Manager (RAM) is responsible to develop long-term relationships with a portfolio of customers, connecting with key…
Added 1 hour ago
Manager, Local Sales, Calgary
Bell
Calgary, AB
Based in Calgary, the successful candidate will report to the Regional Sales Manager and assist with leading a talented sales team, foster a culture of collaboration and accountability, and…
Added 1 hour ago
OA
Accounting Manager
Oldcastle APG
Oakville, ON
- Other
The Accounting Manager reports to the Director of Finance and shares responsibility for all areas relating to financial reporting. This position includes general ledger preparation,…
Added 1 hour ago
OA
Industrial Red Seal Electrician
Oldcastle APG
Delta, BC
- Other
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a…
Added 1 hour ago
MM
Global Financial Crime Screening Operations Manager
Marsh McLennan
Toronto, ON
- Full-time
The GFC Screening Operations Manager will focus on supporting the governance and oversight of our screening program and supporting the Head of Screening Operations with stakeholder…
Added 1 hour ago
General Manager, Ontario
F12.net
Markham, ON
The Position: Reporting to the COO, the General Manager (GM) is responsible for F12’s financial and operational performance at the provincial or regional level with a focus on driving…
Added 1 hour ago
A
Communications Manager
ADP
Toronto, ON · Etobicoke, Ontario
- Full-time
Reporting to the Head of Communications, Canada, the Communications Manager is responsible for developing and executing integrated communications strategies that support ADP Canada's…

Field Support Engineer II

Toronto, ON, Canada

Compensation Package: $58,800.00 - $78,500.00 . · Full-time

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Job details

Pay: Compensation Package: $58,800.00 - $78,500.00 .
Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

Position Title: Field Support Engineer II

Position Type: Regular - Full-Time

Grade: Grade 04

Requisition ID: 45122

In every role, McCainers are ambitious, curious, and passionate about creating exceptional work experiences - together. With a customer-first mindset, we make doing business with McCain easy.

About the role.

The Field Support Engineer II is a senior onsite technical resource and a highly visible representative of Digital Technology. Reporting to the Manager, Regional Service Delivery, you will provide end-to-end technology support for more than 200 users across a corporate office environment, including white-glove support for senior leaders.

You will take ownership of onsite IT services and partner with local and global teams to maintain reliable operations. You will also help advance automation, AI, data, and digital adoption to improve productivity, user experiences, and business decision-making.

What you’ll be doing.

Provide end-to-end onsite and remote IT support across end-user computing and site technology infrastructure, helping ensure the availability and reliability of business-critical systems.
Deliver white-glove technical support for senior leaders and resolve issues involving desktops, laptops, peripherals, mobile devices, and local applications.
Manage meeting-room and collaboration technologies to support seamless onsite, remote, and hybrid meetings.
Administer, monitor, maintain, and troubleshoot local servers, backups, data restoration processes, and related site infrastructure.
Identify and advance AI, data science, automation, and digital use cases that improve office productivity and decision-making.
Support the responsible deployment and adoption of AI-enabled solutions, including user enablement, training, and change communications.
Execute Evergreen refresh activities for PCs, networks, and servers while maintaining accurate IT asset records through HAM Pro.
Ensure local IT infrastructure is secure, reliable, operational, and aligned with global IT standards, escalating exceptions to the appropriate regional IT leader.
Manage or coordinate physical security systems, endpoint security controls, IT procurement activities, and mobile device administration.
Act as a trusted connection between Digital Technology and the local business, translating complex technical issues into clear, professional updates for senior leaders and other stakeholders.
Perform software testing and deployments, sharing feedback with Global IT teams to improve operational efficiency and user adoption.
Partner with internal teams, external vendors, service providers, and technology partners to resolve issues and deliver consistent IT services.

What you’ll need to be successful.

Bachelor’s degree in Information Technology, Engineering, Data Science, Artificial Intelligence, Automation, or a related field.
At least five years of relevant industry experience, preferably including white-glove technical support for senior leadership.
Experience working in a global IT support environment and collaborating effectively with geographically distributed teams.
Strong hands-on experience with Windows desktop environments, Active Directory, Windows Server, and Microsoft 365.
Practical experience designing, integrating, or operationalizing large language models and small language models using platforms such as OpenAI, Anthropic Claude, or similar technologies.
Understanding of AI model selection, prompt engineering, APIs, security considerations, fine-tuning, and enterprise-scale deployment within IT or data platforms.
Demonstrated ability to deliver AI-enabled productivity, automation, or data-driven solutions with measurable improvements to business outcomes.
Working knowledge of endpoint security, malware prevention, cybersecurity practices, and PC security controls.
Proficiency with IT service management processes, including incident, problem, and change management, along with experience using ServiceNow.
Understanding of physical security systems, IT asset management, Evergreen refresh programs, and tools such as HAM Pro.
Knowledge of networking concepts and technologies, including TCP/IP, DNS, DHCP, VPNs, and network troubleshooting, is considered an asset.
Strong customer service, communication, and stakeholder-management skills, with the ability to influence and support employees at all organizational levels.
Demonstrated problem-solving, prioritization, time-management, and change-leadership capabilities.
Ability to remain composed under pressure, manage competing priorities, and stay current with emerging technologies.

About the team.

You will join the Infrastructure & Operations organization and report to the Manager, Regional Service Delivery. As a senior individual contributor with no direct reports, you will serve as the primary onsite Digital Technology contact for the Toronto Head Office.

The role works closely with business clients, Network Services, Application Support, IT Architecture, IT Service Management, IT Security, IT Operations, Facilities, and Security teams. You will also coordinate with external vendors, partners, and service providers to maintain reliable technology services and deliver a consistent employee experience.

About McCain.

Click Here to learn more about McCain and how we provide opportunities to make an impact that matters.

Leadership principles.

At McCain, our leadership principles guide how we engage with customers, collaborate as a team, and achieve success. We focus on understanding customer needs, driving innovation, empowering people, and taking ownership to clear obstacles and deliver results.

AI & Digital Capabilities.

At McCain, AI and digital capabilities are part of how we work and innovate. We value curiosity toward emerging technologies and the thoughtful, responsible use of AI-enabled tools to improve outcomes as part of our future-ready culture.

The McCain experience.

We are McCain. This statement is a testament to our collective strength and our individual value. Your contributions play a vital role in our success. Our winning culture is rooted in authenticity and trust, empowering us to bring out the best in one another. Here, you’ll find opportunities to learn, grow, and thrive. Join us and experience why we’re better together.

Our purpose is grounded in building meaningful relationships. We’re big believers in the power of working together in person - it helps us stay connected, collaborate more effectively, and grow as a team. At the same time, we recognize the importance of flexibility. Most office-based roles follow a hybrid model, with the option to work remotely two days a week. There may be exceptions depending on the role and location, so we encourage you to speak with your recruiter for more details.

I reorganized the original description into the global salaried template, consolidated overlapping responsibilities, corrected wording and punctuation, and preserved the role’s technical, AI, service-delivery, and stakeholder requirements.

Compensation Package: $58,800.00 - $78,500.00 . CAD annually + Bonus Eligibility

The above reflects the target compensation range for the position at the time of posting. Hiring compensation will be determined based on experience, skill set, education and training, and other organizational needs. This posting is for an existing vacancy.

Benefits: At McCain, we’re on a mission to create a winning culture that puts employee safety and well-being at the heart of what we do, every day. We understand and appreciate that each person’s needs are unique and ensure our benefits & well-being programs reflect that. Employees are eligible for the following benefits: health coverage (medical, dental, vision, prescription drug), retirement savings benefits, and leave support including medical, family and bereavement. Well-being programs include vacation and holidays, company-supported volunteering time, and mental health resources. Coverages are aligned with applicable law and can vary by work level, location, and nature of the role. Additional benefit detail available during the application process.

Your well-being matters to us, and we’re here to provide you with the necessary resources to support you in being your best self at work - and at home.

McCain Foods is an equal opportunity employer. As a global family-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law.

McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know, and we will work with you to find appropriate solutions.

Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with McCain’s Global Privacy Policy and Global Employee Privacy Policy, as applicable. McCain leverages AI in the hiring process, though all final decisions are made by humans. You can understand our approach to AI and how your personal information is being handled here.

Job Family: Information Technology
Location(s): CA - Canada : Ontario : Toronto

Company: McCain Foods (Canada)

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More about this job

Responsibilities

The Field Support Engineer II provides onsite and remote technical support for over 200 users, including white-glove service for senior leadership. They are responsible for maintaining IT infrastructure, managing collaboration technologies, and advancing AI and automation initiatives to improve business productivity.

Requirements

Candidates must hold a bachelor's degree in a relevant field and possess at least five years of industry experience, including white-glove support. Proficiency in Windows environments, Microsoft 365, and practical experience with AI technologies and IT service management processes are required.

Skills

IT support
Windows desktop environments
Active Directory
Windows Server
Microsoft 365
AI model selection
Prompt engineering
ServiceNow
IT asset management
Endpoint security
Cybersecurity
Networking
Stakeholder management
Automation
Data science
Troubleshooting

Benefits

Health coverage
Medical insurance
Dental insurance
Vision insurance
Prescription drug coverage
Retirement savings benefits
Leave support
Vacation
Holidays
Company-supported volunteering time
Mental health resources

Visa sponsorship

Not detected in the job text

Keywords

Field Support Engineer
Digital Technology
IT Infrastructure
Windows
Active Directory
Microsoft 365
OpenAI
Anthropic Claude
AI
Automation
Data Science
ServiceNow
HAM Pro
TCP/IP
DNS
DHCP
VPN
Endpoint Security
Cybersecurity
Evergreen Refresh
IT Asset Management
Physical Security
Stakeholder Management
Change Management
Incident Management
Problem Management
Technical Support
Hybrid Meetings
Server Administration
Data Restoration

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