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Added 30 mins ago
CW
Senior Process Engineer
Canadian Water Technologies Ltd.
Calgary, AB
- Full-time
As a Senior Process Engineer, you will be reporting to the Operations Manager and will support projects that span multiple disciplines within our organization in order to deliver high…
Added 30 mins ago
LM
Manager, Workplace Operations & Executive Support - Canada
Liberty Mutual Canada
Toronto, ON
- Full-time
The Manager, Workplace Operations & Executive Support, Canada leads the safe, effective and consistent operation of Liberty Mutual Canada workplaces and the Canadian Centralized Executive…
Added 30 mins ago
IF
Director - Governance & Client Account Management
International Financial Data Services (IFDS)
Toronto, ON
- Full-time
The Governance Director – Client Account Management provides day to day oversight; guidance and strategic leadership to our client and the broader support team at IFDS and SS&C through…
Added 31 mins ago
Project Manager
Government of Alberta
AB
The Project Manager manages multi-discipline projects involving architectural, structural, mechanical and electrical disciplines, etc.
Added 45 mins ago
LG
Accounting Manager
Lawen Group
Halifax, NS
- Full-time
As a key member of our Finance Team, the Accounting Manager is responsible for ensuring the financial health, accuracy, and integrity of a diverse portfolio of real estate, construction,…
Added 1 hour ago
YB
Senior Financial Analyst
YWCA BC
Vancouver, BC
- Full-time
The Senior Financial Analyst works closely with Finance leadership and operational managers to ensure financial sustainability, enhance reporting and accountability, support funding…
Added 1 hour ago
YG
Director of Housing
Yuułuʔiłʔatḥ Government
Ucluelet, BC
- Full-time
Classification: Band 8 - Senior Manager / Director
Added 1 hour ago
MB
Manager, Finance
Maison Birks
Montreal, QC
- Full-time
Reporting to the Senior Director Accounting & Reporting, the Finance Manager will be responsible for financial accounting, reporting and overall governance, which involves month-end close…
Added 1 hour ago
SV
Senior Systems Administrator
SPIN VFX
Toronto, ON
- Full-time
This is a hands-on senior engineering role, not a maintenance role. You will take ownership of the systems that production runs on: storage, virtualization, identity, networking in…
Added 1 hour ago
B
Senior Manager, Business Risk
BMO
Toronto, ON · FCP
- Full-time
Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.
Added 1 hour ago
A
Information Technology - Senior Technical Product Manager/Product Manager, Omni Technology
Aritzia
Vancouver, BC
- Full-time
Aritzia is growing, and our Omni Technology team is growing with it. This is a unique opportunity to be part of the team responsible for building the technology that enables seamless,…
Added 1 hour ago
LS
Finance Manager - Permanent - 19493
LRO Staffing
Ottawa, ON
- Full-time
Our client, a growing not-for profit organization located in Ottawa’s east end, is seeking a Finance Manager to join their growing team. Reporting to the Director of Finance and…
Added 2 hours ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
The Manager, Supply Chain Analytics & Innovation reports to the Senior Director, Supply Chain Operations and partners with Supply Chain leaders to identify, design and implement…
Added 2 hours ago
WI
Senior Estimator
WSP in Canada
Toronto, ON
- Full-time
Based out of any of our listed offices across Canada, and reporting to the Estimating Manager, you will support WSP's national Energy, Resources and Industry Project Controls team as a…
Added 2 hours ago
WI
Senior Estimator
WSP in Canada
Mississauga, ON
- Full-time
Based out of any of our listed offices across Canada, and reporting to the Estimating Manager, you will support WSP's national Energy, Resources and Industry Project Controls team as a…
Added 2 hours ago
TT
Senior Contract Administrator (13907)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $100,318.4 to $125,434.4 CAD / year
- Full-time
The Senior Contract Administrator will be expected to enforce contractual obligations and conditions by engaging internal legal representation and providing assistance in negotiations and…
Added 2 hours ago
TT
Senior Contract Administrator (13883)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $100,318.4 to $125,434.4 CAD / year
- Full-time
The Senior Contract Administrator will be expected to enforce contractual obligations and conditions by engaging internal legal representation and providing assistance in negotiations and…
Added 2 hours ago
YB
Director, Information Technology
YWCA BC
Vancouver, BC
- Full-time
The Director, IT leads day-to-day delivery of technology services and operational security. Reporting to the VP Finance, IT and Risk, this role is YWCA's senior technology leader, setting…
Added 2 hours ago
B
Senior Relationship Manager
BMO
Halifax, NS · Charlottetown, PE · Nova_Ctr
- Full-time
As a Senior Relationship Manager, you will serve as a trusted advisor to a portfolio of high-value commercial clients, leveraging your financial expertise, business development skills, and…
Added 3 hours ago
S
Accounts Payable Manager (15 month term)
Stantec
Edmonton, AB
- Full-time
Stantec has an exciting opportunity for an Accounts Payable Manager within its North American Accounts Payable team located in Edmonton, Alberta. Reporting to the Senior Manager, Accounts…
Added 3 hours ago
M
Senior Technology Project Manager, Group Functions Technology
Manulife
Toronto, ON
- Full-time
Working within Technology Business Management & Strategy in Group Functions Technology, the Senior Technology Project Manager will drive the successful delivery of strategic initiatives…
Added 3 hours ago
WI
Senior Estimator
WSP in Canada
Vancouver, BC
- Full-time
Based out of any of our listed offices across Canada, and reporting to the Estimating Manager, you will support WSP's national Energy, Resources and Industry Project Controls team as a…
Added 3 hours ago
WI
Senior Estimator
WSP in Canada
Ottawa, ON
- Full-time
Based out of any of our listed offices across Canada, and reporting to the Estimating Manager, you will support WSP's national Energy, Resources and Industry Project Controls team as a…
Added 4 hours ago
WI
Senior Estimator
WSP in Canada
Laval, QC
- Full-time
Based out of any of our listed offices across Canada, and reporting to the Estimating Manager, you will support WSP's national Energy, Resources and Industry Project Controls team as a…
Added 4 hours ago
WI
Senior Estimator
WSP in Canada
Brossard, QC
- Full-time
Based out of any of our listed offices across Canada, and reporting to the Estimating Manager, you will support WSP's national Energy, Resources and Industry Project Controls team as a…

Field Support Engineer II

Toronto, ON, Canada

Compensation Package: $58,800.00 - $78,500.00 . · Full-time

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Job details

Pay: Compensation Package: $58,800.00 - $78,500.00 .
Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

Position Title: Field Support Engineer II

Position Type: Regular - Full-Time

Grade: Grade 04

Requisition ID: 45122

In every role, McCainers are ambitious, curious, and passionate about creating exceptional work experiences - together. With a customer-first mindset, we make doing business with McCain easy.

About the role.

The Field Support Engineer II is a senior onsite technical resource and a highly visible representative of Digital Technology. Reporting to the Manager, Regional Service Delivery, you will provide end-to-end technology support for more than 200 users across a corporate office environment, including white-glove support for senior leaders.

You will take ownership of onsite IT services and partner with local and global teams to maintain reliable operations. You will also help advance automation, AI, data, and digital adoption to improve productivity, user experiences, and business decision-making.

What you’ll be doing.

Provide end-to-end onsite and remote IT support across end-user computing and site technology infrastructure, helping ensure the availability and reliability of business-critical systems.
Deliver white-glove technical support for senior leaders and resolve issues involving desktops, laptops, peripherals, mobile devices, and local applications.
Manage meeting-room and collaboration technologies to support seamless onsite, remote, and hybrid meetings.
Administer, monitor, maintain, and troubleshoot local servers, backups, data restoration processes, and related site infrastructure.
Identify and advance AI, data science, automation, and digital use cases that improve office productivity and decision-making.
Support the responsible deployment and adoption of AI-enabled solutions, including user enablement, training, and change communications.
Execute Evergreen refresh activities for PCs, networks, and servers while maintaining accurate IT asset records through HAM Pro.
Ensure local IT infrastructure is secure, reliable, operational, and aligned with global IT standards, escalating exceptions to the appropriate regional IT leader.
Manage or coordinate physical security systems, endpoint security controls, IT procurement activities, and mobile device administration.
Act as a trusted connection between Digital Technology and the local business, translating complex technical issues into clear, professional updates for senior leaders and other stakeholders.
Perform software testing and deployments, sharing feedback with Global IT teams to improve operational efficiency and user adoption.
Partner with internal teams, external vendors, service providers, and technology partners to resolve issues and deliver consistent IT services.

What you’ll need to be successful.

Bachelor’s degree in Information Technology, Engineering, Data Science, Artificial Intelligence, Automation, or a related field.
At least five years of relevant industry experience, preferably including white-glove technical support for senior leadership.
Experience working in a global IT support environment and collaborating effectively with geographically distributed teams.
Strong hands-on experience with Windows desktop environments, Active Directory, Windows Server, and Microsoft 365.
Practical experience designing, integrating, or operationalizing large language models and small language models using platforms such as OpenAI, Anthropic Claude, or similar technologies.
Understanding of AI model selection, prompt engineering, APIs, security considerations, fine-tuning, and enterprise-scale deployment within IT or data platforms.
Demonstrated ability to deliver AI-enabled productivity, automation, or data-driven solutions with measurable improvements to business outcomes.
Working knowledge of endpoint security, malware prevention, cybersecurity practices, and PC security controls.
Proficiency with IT service management processes, including incident, problem, and change management, along with experience using ServiceNow.
Understanding of physical security systems, IT asset management, Evergreen refresh programs, and tools such as HAM Pro.
Knowledge of networking concepts and technologies, including TCP/IP, DNS, DHCP, VPNs, and network troubleshooting, is considered an asset.
Strong customer service, communication, and stakeholder-management skills, with the ability to influence and support employees at all organizational levels.
Demonstrated problem-solving, prioritization, time-management, and change-leadership capabilities.
Ability to remain composed under pressure, manage competing priorities, and stay current with emerging technologies.

About the team.

You will join the Infrastructure & Operations organization and report to the Manager, Regional Service Delivery. As a senior individual contributor with no direct reports, you will serve as the primary onsite Digital Technology contact for the Toronto Head Office.

The role works closely with business clients, Network Services, Application Support, IT Architecture, IT Service Management, IT Security, IT Operations, Facilities, and Security teams. You will also coordinate with external vendors, partners, and service providers to maintain reliable technology services and deliver a consistent employee experience.

About McCain.

Click Here to learn more about McCain and how we provide opportunities to make an impact that matters.

Leadership principles.

At McCain, our leadership principles guide how we engage with customers, collaborate as a team, and achieve success. We focus on understanding customer needs, driving innovation, empowering people, and taking ownership to clear obstacles and deliver results.

AI & Digital Capabilities.

At McCain, AI and digital capabilities are part of how we work and innovate. We value curiosity toward emerging technologies and the thoughtful, responsible use of AI-enabled tools to improve outcomes as part of our future-ready culture.

The McCain experience.

We are McCain. This statement is a testament to our collective strength and our individual value. Your contributions play a vital role in our success. Our winning culture is rooted in authenticity and trust, empowering us to bring out the best in one another. Here, you’ll find opportunities to learn, grow, and thrive. Join us and experience why we’re better together.

Our purpose is grounded in building meaningful relationships. We’re big believers in the power of working together in person - it helps us stay connected, collaborate more effectively, and grow as a team. At the same time, we recognize the importance of flexibility. Most office-based roles follow a hybrid model, with the option to work remotely two days a week. There may be exceptions depending on the role and location, so we encourage you to speak with your recruiter for more details.

I reorganized the original description into the global salaried template, consolidated overlapping responsibilities, corrected wording and punctuation, and preserved the role’s technical, AI, service-delivery, and stakeholder requirements.

Compensation Package: $58,800.00 - $78,500.00 . CAD annually + Bonus Eligibility

The above reflects the target compensation range for the position at the time of posting. Hiring compensation will be determined based on experience, skill set, education and training, and other organizational needs. This posting is for an existing vacancy.

Benefits: At McCain, we’re on a mission to create a winning culture that puts employee safety and well-being at the heart of what we do, every day. We understand and appreciate that each person’s needs are unique and ensure our benefits & well-being programs reflect that. Employees are eligible for the following benefits: health coverage (medical, dental, vision, prescription drug), retirement savings benefits, and leave support including medical, family and bereavement. Well-being programs include vacation and holidays, company-supported volunteering time, and mental health resources. Coverages are aligned with applicable law and can vary by work level, location, and nature of the role. Additional benefit detail available during the application process.

Your well-being matters to us, and we’re here to provide you with the necessary resources to support you in being your best self at work - and at home.

McCain Foods is an equal opportunity employer. As a global family-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law.

McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know, and we will work with you to find appropriate solutions.

Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with McCain’s Global Privacy Policy and Global Employee Privacy Policy, as applicable. McCain leverages AI in the hiring process, though all final decisions are made by humans. You can understand our approach to AI and how your personal information is being handled here.

Job Family: Information Technology
Location(s): CA - Canada : Ontario : Toronto

Company: McCain Foods (Canada)

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More about this job

Responsibilities

The Field Support Engineer II provides onsite and remote technical support for over 200 users, including white-glove service for senior leadership. They are responsible for maintaining IT infrastructure, managing collaboration technologies, and advancing AI and automation initiatives to improve business productivity.

Requirements

Candidates must hold a bachelor's degree in a relevant field and possess at least five years of industry experience, including white-glove support. Proficiency in Windows environments, Microsoft 365, and practical experience with AI technologies and IT service management processes are required.

Skills

IT support
Windows desktop environments
Active Directory
Windows Server
Microsoft 365
AI model selection
Prompt engineering
ServiceNow
IT asset management
Endpoint security
Cybersecurity
Networking
Stakeholder management
Automation
Data science
Troubleshooting

Benefits

Health coverage
Medical insurance
Dental insurance
Vision insurance
Prescription drug coverage
Retirement savings benefits
Leave support
Vacation
Holidays
Company-supported volunteering time
Mental health resources

Visa sponsorship

Not detected in the job text

Keywords

Field Support Engineer
Digital Technology
IT Infrastructure
Windows
Active Directory
Microsoft 365
OpenAI
Anthropic Claude
AI
Automation
Data Science
ServiceNow
HAM Pro
TCP/IP
DNS
DHCP
VPN
Endpoint Security
Cybersecurity
Evergreen Refresh
IT Asset Management
Physical Security
Stakeholder Management
Change Management
Incident Management
Problem Management
Technical Support
Hybrid Meetings
Server Administration
Data Restoration

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