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Added 1 min ago
LC
Senior Manager, Travel and Event Compliance
Loblaw Companies Limited
Brampton, ON
- Full-time
…external vendors, this role provides oversight of travel and event operations, policy compliance, vendor performance and spending. The Senior Manager will also identify opportunities to…
Added 1 min ago
W
Truck and Coach Shop Technician
Wajax
Toronto, ON
- Full-time
Communicate equipment servicing needs as required with Branch Supervisor/Manager.
Added 1 min ago
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Heavy Equipment Technician - Field
Wajax
NS · Dartmouth, NS
- Full-time
Communicate equipment servicing needs as required with Branch Supervisor/Manager.
Added 1 min ago
CC
Automotive Estimator - NOC72411
Craftsman Collision
Duncan, BC
- Full-time
Works with the Shop Manager to ensure that operations are compliant with all provincial and national regulatory standards pertaining to health and safety, quality and employment standards;
Added 1 min ago
UH
Junior Clerk
University Health Network
Toronto, ON
- Part-time
…communication link between clinical teams and food service…
Added 1 min ago
WK
Sales Programs Manager, FCC Division
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Toronto, ON · CAN - North York
- Full-time
The Sales Programs Manager will accelerate pipeline growth and seller productivity by designing, launching and scaling strategic sales programs. Operating at the intersection of sales…
Added 15 mins ago
Shipping - Order Picker AB
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Reporting to the Warehouse Manager, the Order Picker ensures that orders are prepared and shipped without errors, efficiently and in a timely manner for our customers.
Added 15 mins ago
Meat - Manager Meat
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Kamloops, BC
The Meat Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of…
Added 15 mins ago
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Operations Analyst III
TD
Mississauga, ON
- Full-time
Participate in personal performance management and development activities, including cross training within own team and other teams in the operations function
Added 15 mins ago
T
Personal Banking Associate
TD
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- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Added 15 mins ago
ASSISTANT MANAGER
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Stratford, ON
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 15 mins ago
Installation & Repair Supervisor
Execulink Telecom
Burgessville, ON
You’ll have the opportunity to influence performance, improve processes, develop training, and contribute to the ongoing evolution of installation and repair practices. If you’re energized…
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Starbucks Barista (Winter Season 2026/2027)
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North Vancouver, BC
Reports to: Manager, Casual Dining & Starbucks Store Lead
Added 15 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Victoria, BC
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 16 mins ago
MH
Assistant General Manager - Gahan House Nova Centre
Murphy Hospitality Group
Halifax, NS
- Full-time
The Assistant General Manager will work under the direction of the General Manager and with the front-of-the-house management team taking an active role in all aspects of restaurant…
Added 16 mins ago
CC
Accounting Manager
CRH Canada
Concord, ON
- Full-time
The Accounting Manager reports to the Director of Finance and shares responsibility for all areas relating to financial reporting. This position includes general ledger preparation,…
Added 16 mins ago
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Material Manager
Mirion Technologies
Cambridge, ON
- Full-time
The Material Manager is responsible for overseeing the planning, procurement, shipping, receiving, storage, inventory control, and timely availability of materials required for daily…
Added 16 mins ago
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Senior Manager, Project Management
Worley
AB · Edmonton, AB
- Full-time
We are seeking an accomplished and highly effective Senior Project Manager to oversee the planning, execution, and closure of large, complex capital projects across our operations. Based in…
Added 30 mins ago
CO
Job ID #31810: Senior Process Engineer, Plant Operations
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Hamilton, ON
- Full-time
Reporting to the Manager, Plant Operations, the Senior Process Engineer is the primary Operations contributor and Subject Matter Expert on water and wastewater treatment capital projects.…
Added 30 mins ago
F
Project Manager, Healthcare & Digital Health Solutions
Fonemed
Remote, Canada
- Full-time
- Remote
Fonemed is seeking an experienced and highly organized Project Manager to lead complex client implementation and transformation initiatives across healthcare, virtual care, telehealth,…
Added 30 mins ago
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Cultural Programs Manager
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- Full-time
Reports To: Chief Operations Officer (COO), Administration
Added 30 mins ago
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Senior Financial Analyst
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- Full-time
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Added 30 mins ago
RG
Technician, Tax & Compliance
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Added 30 mins ago
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Assistant Manager-6 Month Contract
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As an Assistant Manager, you will enable operational and sales excellence, ensuring that both our customers and associates have exceptional experiences. You will break down barriers and…
Added 30 mins ago
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BOH Supervisor
Co-op
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- Full-time
Your Purpose: Your role as Back of House Supervisor acts as direct support to the Kitchen Manager. You are responsible for overseeing kitchen staff performance, ensuring consistency, and…

Field Support Engineer II

Toronto, ON, Canada

Compensation Package: $58,800.00 - $78,500.00 . · Full-time

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Job details

Pay: Compensation Package: $58,800.00 - $78,500.00 .
Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

Position Title: Field Support Engineer II

Position Type: Regular - Full-Time

Grade: Grade 04

Requisition ID: 45122

In every role, McCainers are ambitious, curious, and passionate about creating exceptional work experiences - together. With a customer-first mindset, we make doing business with McCain easy.

About the role.

The Field Support Engineer II is a senior onsite technical resource and a highly visible representative of Digital Technology. Reporting to the Manager, Regional Service Delivery, you will provide end-to-end technology support for more than 200 users across a corporate office environment, including white-glove support for senior leaders.

You will take ownership of onsite IT services and partner with local and global teams to maintain reliable operations. You will also help advance automation, AI, data, and digital adoption to improve productivity, user experiences, and business decision-making.

What you’ll be doing.

Provide end-to-end onsite and remote IT support across end-user computing and site technology infrastructure, helping ensure the availability and reliability of business-critical systems.
Deliver white-glove technical support for senior leaders and resolve issues involving desktops, laptops, peripherals, mobile devices, and local applications.
Manage meeting-room and collaboration technologies to support seamless onsite, remote, and hybrid meetings.
Administer, monitor, maintain, and troubleshoot local servers, backups, data restoration processes, and related site infrastructure.
Identify and advance AI, data science, automation, and digital use cases that improve office productivity and decision-making.
Support the responsible deployment and adoption of AI-enabled solutions, including user enablement, training, and change communications.
Execute Evergreen refresh activities for PCs, networks, and servers while maintaining accurate IT asset records through HAM Pro.
Ensure local IT infrastructure is secure, reliable, operational, and aligned with global IT standards, escalating exceptions to the appropriate regional IT leader.
Manage or coordinate physical security systems, endpoint security controls, IT procurement activities, and mobile device administration.
Act as a trusted connection between Digital Technology and the local business, translating complex technical issues into clear, professional updates for senior leaders and other stakeholders.
Perform software testing and deployments, sharing feedback with Global IT teams to improve operational efficiency and user adoption.
Partner with internal teams, external vendors, service providers, and technology partners to resolve issues and deliver consistent IT services.

What you’ll need to be successful.

Bachelor’s degree in Information Technology, Engineering, Data Science, Artificial Intelligence, Automation, or a related field.
At least five years of relevant industry experience, preferably including white-glove technical support for senior leadership.
Experience working in a global IT support environment and collaborating effectively with geographically distributed teams.
Strong hands-on experience with Windows desktop environments, Active Directory, Windows Server, and Microsoft 365.
Practical experience designing, integrating, or operationalizing large language models and small language models using platforms such as OpenAI, Anthropic Claude, or similar technologies.
Understanding of AI model selection, prompt engineering, APIs, security considerations, fine-tuning, and enterprise-scale deployment within IT or data platforms.
Demonstrated ability to deliver AI-enabled productivity, automation, or data-driven solutions with measurable improvements to business outcomes.
Working knowledge of endpoint security, malware prevention, cybersecurity practices, and PC security controls.
Proficiency with IT service management processes, including incident, problem, and change management, along with experience using ServiceNow.
Understanding of physical security systems, IT asset management, Evergreen refresh programs, and tools such as HAM Pro.
Knowledge of networking concepts and technologies, including TCP/IP, DNS, DHCP, VPNs, and network troubleshooting, is considered an asset.
Strong customer service, communication, and stakeholder-management skills, with the ability to influence and support employees at all organizational levels.
Demonstrated problem-solving, prioritization, time-management, and change-leadership capabilities.
Ability to remain composed under pressure, manage competing priorities, and stay current with emerging technologies.

About the team.

You will join the Infrastructure & Operations organization and report to the Manager, Regional Service Delivery. As a senior individual contributor with no direct reports, you will serve as the primary onsite Digital Technology contact for the Toronto Head Office.

The role works closely with business clients, Network Services, Application Support, IT Architecture, IT Service Management, IT Security, IT Operations, Facilities, and Security teams. You will also coordinate with external vendors, partners, and service providers to maintain reliable technology services and deliver a consistent employee experience.

About McCain.

Click Here to learn more about McCain and how we provide opportunities to make an impact that matters.

Leadership principles.

At McCain, our leadership principles guide how we engage with customers, collaborate as a team, and achieve success. We focus on understanding customer needs, driving innovation, empowering people, and taking ownership to clear obstacles and deliver results.

AI & Digital Capabilities.

At McCain, AI and digital capabilities are part of how we work and innovate. We value curiosity toward emerging technologies and the thoughtful, responsible use of AI-enabled tools to improve outcomes as part of our future-ready culture.

The McCain experience.

We are McCain. This statement is a testament to our collective strength and our individual value. Your contributions play a vital role in our success. Our winning culture is rooted in authenticity and trust, empowering us to bring out the best in one another. Here, you’ll find opportunities to learn, grow, and thrive. Join us and experience why we’re better together.

Our purpose is grounded in building meaningful relationships. We’re big believers in the power of working together in person - it helps us stay connected, collaborate more effectively, and grow as a team. At the same time, we recognize the importance of flexibility. Most office-based roles follow a hybrid model, with the option to work remotely two days a week. There may be exceptions depending on the role and location, so we encourage you to speak with your recruiter for more details.

I reorganized the original description into the global salaried template, consolidated overlapping responsibilities, corrected wording and punctuation, and preserved the role’s technical, AI, service-delivery, and stakeholder requirements.

Compensation Package: $58,800.00 - $78,500.00 . CAD annually + Bonus Eligibility

The above reflects the target compensation range for the position at the time of posting. Hiring compensation will be determined based on experience, skill set, education and training, and other organizational needs. This posting is for an existing vacancy.

Benefits: At McCain, we’re on a mission to create a winning culture that puts employee safety and well-being at the heart of what we do, every day. We understand and appreciate that each person’s needs are unique and ensure our benefits & well-being programs reflect that. Employees are eligible for the following benefits: health coverage (medical, dental, vision, prescription drug), retirement savings benefits, and leave support including medical, family and bereavement. Well-being programs include vacation and holidays, company-supported volunteering time, and mental health resources. Coverages are aligned with applicable law and can vary by work level, location, and nature of the role. Additional benefit detail available during the application process.

Your well-being matters to us, and we’re here to provide you with the necessary resources to support you in being your best self at work - and at home.

McCain Foods is an equal opportunity employer. As a global family-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law.

McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know, and we will work with you to find appropriate solutions.

Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with McCain’s Global Privacy Policy and Global Employee Privacy Policy, as applicable. McCain leverages AI in the hiring process, though all final decisions are made by humans. You can understand our approach to AI and how your personal information is being handled here.

Job Family: Information Technology
Location(s): CA - Canada : Ontario : Toronto

Company: McCain Foods (Canada)

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More about this job

Responsibilities

The Field Support Engineer II provides onsite and remote technical support for over 200 users, including white-glove service for senior leadership. They are responsible for maintaining IT infrastructure, managing collaboration technologies, and advancing AI and automation initiatives to improve business productivity.

Requirements

Candidates must hold a bachelor's degree in a relevant field and possess at least five years of industry experience, including white-glove support. Proficiency in Windows environments, Microsoft 365, and practical experience with AI technologies and IT service management processes are required.

Skills

IT support
Windows desktop environments
Active Directory
Windows Server
Microsoft 365
AI model selection
Prompt engineering
ServiceNow
IT asset management
Endpoint security
Cybersecurity
Networking
Stakeholder management
Automation
Data science
Troubleshooting

Benefits

Health coverage
Medical insurance
Dental insurance
Vision insurance
Prescription drug coverage
Retirement savings benefits
Leave support
Vacation
Holidays
Company-supported volunteering time
Mental health resources

Visa sponsorship

Not detected in the job text

Keywords

Field Support Engineer
Digital Technology
IT Infrastructure
Windows
Active Directory
Microsoft 365
OpenAI
Anthropic Claude
AI
Automation
Data Science
ServiceNow
HAM Pro
TCP/IP
DNS
DHCP
VPN
Endpoint Security
Cybersecurity
Evergreen Refresh
IT Asset Management
Physical Security
Stakeholder Management
Change Management
Incident Management
Problem Management
Technical Support
Hybrid Meetings
Server Administration
Data Restoration

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