Représentant(e) Service à la clientèle et ventes internes
- Montréal-Ouest, QC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Role Description This full-time, on-site Représentant(e) Service à la clientèle et ventes internes role at EMPREINTE is based in Montréal-Ouest, QC. The representative is responsible for managing inbound and outbound customer communications by phone and email, responding to inquiries, and providing accurate information about products, services, pricing, and order status. Daily tasks include processing orders, preparing quotes, updating customer records, and coordinating with internal teams such as logistics, production, and accounting to ensure timely delivery and issue resolution. The role also involves building strong relationships with customers, identifying opportunities for upselling and cross-selling, and supporting sales initiatives to drive revenue and customer retention. The representative is expected to maintain high service standards, follow established procedures, and contribute to continuous improvement of customer experience.
Qualifications
Qualifications
- Strong customer service skills, with a focus on Customer Satisfaction and Customer Retention.
- Excellent Communication abilities, including professional Phone Etiquette and clear written communication.
- Proven experience in Customer Service roles, preferably in an internal sales or call center environment.
- Ability to manage multiple tasks, prioritize workload, and stay organized in a fast-paced setting.
- Comfort with CRM or order management systems and basic office software (e.g., email, spreadsheets).
- Attention to detail and problem-solving skills to resolve customer issues efficiently and accurately.
- Ability to collaborate effectively with cross-functional teams and work on-site in Montréal-Ouest, QC.
- Fluency in French and proficiency in English, both spoken and written, to support diverse customers.
- Previous experience in B2B customer service or inside sales is an asset.
More about this job
Responsibilities
Manage customer communications by phone and email, answer inquiries, process orders, prepare quotes, and maintain customer records. Build customer relationships, identify sales opportunities, and coordinate with internal teams to support timely delivery, resolve issues, and improve customer experience.
Requirements
Requires strong customer service and communication skills, organization, attention to detail, and the ability to resolve customer issues and collaborate with internal teams. Fluency in French and proficiency in English are required; experience in B2B customer service or inside sales is an asset.
Skills
- Customer Service
- Inside Sales
- Customer Satisfaction
- Customer Retention
- Communication
- Phone Etiquette
- Order Processing
- Quote Preparation
- Upselling
- Cross-Selling
- Problem-Solving
- Organization
- Attention to Detail
- Cross-Functional Collaboration
- French and English Fluency
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Sales
- Retail
- Administrative
- Logistics
Keywords
- Customer Service
- Inside Sales
- Inbound Communications
- Outbound Communications
- Phone
- Order Processing
- Quote Preparation
- Customer Records
- Order Status
- Pricing
- Order Management Systems
- Office Software
- Spreadsheets
- Upselling
- Cross-Selling
- Customer Retention
- Customer Satisfaction
- B2B
- Logistics
- Production
- Accounting
- French
- English