Jobs in Quebec

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T
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Project Delivery Lead
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accommodation officer
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Data Cloud Engineer
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Montreal, QC
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Customer service clerk
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Assistant Store Manager - Méga Centre Vaudreuil
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EMPREINTE

Représentant(e) Service à la clientèle et ventes internes

Montréal-Ouest, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 10, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Role Description This full-time, on-site Représentant(e) Service à la clientèle et ventes internes role at EMPREINTE is based in Montréal-Ouest, QC. The representative is responsible for managing inbound and outbound customer communications by phone and email, responding to inquiries, and providing accurate information about products, services, pricing, and order status. Daily tasks include processing orders, preparing quotes, updating customer records, and coordinating with internal teams such as logistics, production, and accounting to ensure timely delivery and issue resolution. The role also involves building strong relationships with customers, identifying opportunities for upselling and cross-selling, and supporting sales initiatives to drive revenue and customer retention. The representative is expected to maintain high service standards, follow established procedures, and contribute to continuous improvement of customer experience.
Qualifications

Strong customer service skills, with a focus on Customer Satisfaction and Customer Retention.
Excellent Communication abilities, including professional Phone Etiquette and clear written communication.
Proven experience in Customer Service roles, preferably in an internal sales or call center environment.
Ability to manage multiple tasks, prioritize workload, and stay organized in a fast-paced setting.
Comfort with CRM or order management systems and basic office software (e.g., email, spreadsheets).
Attention to detail and problem-solving skills to resolve customer issues efficiently and accurately.
Ability to collaborate effectively with cross-functional teams and work on-site in Montréal-Ouest, QC.
Fluency in French and proficiency in English, both spoken and written, to support diverse customers.
Previous experience in B2B customer service or inside sales is an asset.

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More about this job

Responsibilities

Manage customer communications by phone and email, answer inquiries, process orders, prepare quotes, and maintain customer records. Build customer relationships, identify sales opportunities, and coordinate with internal teams to support timely delivery, resolve issues, and improve customer experience.

Requirements

Requires strong customer service and communication skills, organization, attention to detail, and the ability to resolve customer issues and collaborate with internal teams. Fluency in French and proficiency in English are required; experience in B2B customer service or inside sales is an asset.

Skills

Customer Service
Inside Sales
Customer Satisfaction
Customer Retention
Communication
Phone Etiquette
Order Processing
Quote Preparation
Upselling
Cross-Selling
Problem-Solving
Organization
Attention to Detail
Cross-Functional Collaboration
French and English Fluency

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Inside Sales
Inbound Communications
Outbound Communications
Phone
Email
Order Processing
Quote Preparation
Customer Records
Order Status
Pricing
Order Management Systems
Office Software
Spreadsheets
Upselling
Cross-Selling
Customer Retention
Customer Satisfaction
B2B
Logistics
Production
Accounting
French
English

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Work requirements

Jobs in Quebec