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Empyrean Merchant Services

Customer Service Specialist

Vaughan, ON, Canada

$25–$30/hour, based on experience. · Full-time

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Job details

Pay: $25–$30/hour, based on experience.
Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Customer Service Specialist

Empyrean Merchant Services | Vaughan, ON | In-office | Full-time

Pay: $25–$30/hour + commission on product sales, if applicable

About Empyrean

Empyrean Merchant Services is a fast-growing payments technology company providing innovative solutions to businesses across North America. We’re passionate about delivering exceptional service and support to our clients in the retail, government, hospitality, and eCommerce sectors.

What you’ll do

Handle inbound and outbound merchant calls and emails.
Resolve inquiries and technical issues, and escalate when needed.
Process merchant applications accurately.
Keep CRM records complete and current.
Submit service requests to our processing partners and follow them through to resolution.
Troubleshoot terminal and network connectivity issues.
Recommend additional Empyrean products where they fit the merchant’s needs.
Work with internal teams to improve service and operations.

What we’re looking for

Fluent English, written and spoken. French is an asset.
Comfort working across multiple software systems and CRM tools.
Strong communication and problem-solving skills.
Ability to prioritize and manage multiple open issues.
Experience in customer service, merchant services, or payments is an asset.
Basic knowledge of networks or POS connectivity is an asset.

What we offer

$25–$30/hour, based on experience.
Hands-on training in payments and POS technology.
Growth opportunities in a growing company.

Schedule: Monday–Friday, 9 am–5 pm

How to apply: Please apply through LinkedIn by November 13, 2026. Shortlisted candidates will be contacted the week of November 16.

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More about this job

Responsibilities

Handle merchant calls and emails, resolve inquiries and technical issues, process applications, and maintain accurate CRM records. Coordinate service requests with processing partners, troubleshoot terminal and network connectivity, recommend relevant products, and collaborate with internal teams to improve service and operations.

Requirements

Fluent written and spoken English is required; French is an asset. Candidates should be comfortable using multiple software systems and CRM tools and have strong communication, problem-solving, and prioritization skills; customer service, merchant services, payments, or basic network and POS connectivity experience is an asset.

Skills

Customer Service
Written Communication
Verbal Communication
Problem-Solving
CRM Tools
Multitasking
Prioritization
Merchant Services
Payment Processing
Technical Troubleshooting
POS Connectivity
Network Connectivity
Sales Recommendations
Recordkeeping

Visa sponsorship

Not detected in the job text

Keywords

Merchant Services
Payment Processing
Payments Technology
Customer Service
Inbound Calls
Outbound Calls
Email Support
Merchant Applications
CRM
Processing Partners
Service Requests
Technical Support
POS Terminals
Network Connectivity
Troubleshooting
Retail
Government
Hospitality
E-Commerce
Product Sales
Issue Escalation
Service Operations

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