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Added 49 mins ago
SM
RQ00242 – Senior Data Analytical Specialist/Scientist
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a highly skilled Senior Data Analytical Specialist/Scientist with strong expertise in data science, advanced analytics, statistical analysis, predictive modelling, and…
Added 49 mins ago
SM
RQ11858 – Oracle Cloud Integration Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly skilled Senior Oracle Cloud Integration Specialist with extensive experience in Oracle Fusion Cloud applications, Oracle Integration Cloud (OIC), Oracle Recruiting…
Added 49 mins ago
SM
RQ11857 – Systems Administrator/Operations Support Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Systems Administrator / Operations Support Specialist with strong expertise in Oracle Fusion Recruiting Cloud (ORC), Oracle HCM Cloud…
Added 4 hours ago
E
Spécialiste infrastructure / Infrastructure Specialist
Eaton
Brossard, QC
- Full-time
Eaton is currently seeking an Infrastructure Specialist - Infrastructure Services Solutions primarily for its Brossard site, but also periodically for the Lévis, Lachine and Laval sites, as…
Added 4 hours ago
VV
Field Marketing Specialist I Enterprise Software I Cloud Technology
Veracity Ventures Inc.
Remote, Canada
- $35 to $39 CAD / hour
- Full-time
- Remote
Field Marketing Specialist I to support the execution of field marketing programs across Canada and the Communications, Media, Entertainment, and Gaming (CMEG) business segment.
Added 4 hours ago
TH
Loss Prevention Specialist Full Time (OTTAWA AREA)
The Home Depot
NB
- Full-time
The Asset Protection Specialist (APS) is primarily responsible for preventing and investigating financial loss caused by external and internal theft and fraud. The APS will drive execution…
Added 4 hours ago
BT
Manager, Private Enterprise Services
Baker Tilly Canada
Peterborough, ON
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 4 hours ago
BT
Staff Accountant, Assurance & Advisory
Baker Tilly Canada
Guelph, ON
- Full-time
Acquire knowledge of support systems, including tax software, computer systems, and firm standards.
Added 6 hours ago
EA
Group Benefits Specialist
Effortless Admin Inc.
Edmonton, AB
- Full-time
This is more than a job -- it's your entry point into the dynamic group insurance industry. As a Group Benefits Specialist, you'll gain hands-on experience with Canada's top benefits…
Added 6 hours ago
NA
Technical Services - Security Systems Specialists
New Age Group
Concord, ON
- Full-time
We are currently seeking two (2) experienced Integration Specialists to support the deployment, configuration, and support of enterprise‑level security systems across external client…
Added 7 hours ago
A
Norton Brand Ambassador
Acosta
Burnaby, BC
- Part-time
So, are you Premium's next Computer Software Sales Specialist?
Added 7 hours ago
A
Norton Brand Ambassador
Acosta
Ottawa, ON
- Part-time
So, are you Premium's next Computer Software Sales Specialist?
Added 7 hours ago
A
Avaya Aura Security Remediation Consultant
Anovia
Remote, Canada
- $36 to $43 CAD / hour
- Temporary
- Remote
Anovia is seeking Avaya Aura specialists to support and remediate security vulnerabilities across Avaya Aura voice environments. You will work NOC tickets, inventory in-scope systems, apply…
Added 7 hours ago
SA
Warehouse Inventory Control Associate (MON-FRI)
S&S Activewear
Calgary, AB
- From $19.57 CAD / hour
- Full-time
…environment that values every voice and fosters a culture of mutual support and…
Added 7 hours ago
HM
Obstetrics/Gynecology
Health Match BC
Mission, BC
- Full-time
…Mission, British Columbia. This opportunity is ideal for a specialist seeking to establish or expand a community-based women's health practice in a modern, fully supported…
Added 8 hours ago
Senior Project Manager
Konrad
Toronto, ON
…for our clients. The internal title for this role is Senior Specialist,…
Added 8 hours ago
Project Manager
Konrad
Toronto, ON
This role sits on our Digital team, where your internal title will be Specialist, Digital, working primarily in a project management capacity across client engagements. As a Specialist,…
Added 8 hours ago
Data Analyst
Konrad
Toronto, ON
As a Specialist, Digital focused on Data Analytics, you are an early-to-mid career data professional with a strong foundation in analysis and a desire to grow both your technical and…
Added 8 hours ago
CL
Warehouse Systems & Process Improvement Specialist
Charger Logistics Inc
Brampton, ON
- Full-time
Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded…
Added 9 hours ago
SH
Patient Intake Specialist, Mental Health (Remote)
Sailor Health
Remote, Canada
- $40,000 to $50,000 CAD / year
- Full-time
- Remote
…challenges such as anxiety, depression, loneliness without adequate…
Added 9 hours ago
B
MES Support Specialist / QA – Industrial Automation
BRP
Valcourt, QC
- Full-time
3 to 7 years of experience in a manufacturing environment, combining support for mission-critical applications, software validation, and MES/SCADA systems.
Added 9 hours ago
S
Child Life Specialist, Child and Youth Therapeutic Services, T7 Medical Inpatient - BC Children’s Hospital
Sanya’k̓ula
Vancouver, BC
- Full-time
Access and leverage technology (including laptops, tablets and handheld devices), applicable software and related applications as required to provide support to children, youth and families.
Added 9 hours ago
PS
Product Specialist - CRM
PBS Systems
Calgary, AB
- Full-time
As a Product Specialist (CRM) you will be working within the Development department and will be responsible for problem management, quality assurance testing, documenting, and participating…
Added 9 hours ago
G
Spécialiste en systèmes de fabrication / Manufacturing Systems Specialist
Genetec
Montreal, QC
- Full-time
Connaissances en C#/.NET pour le support des outils internes
Added 9 hours ago
A
Senior Compensation Partner, Sales & Marketing
Autodesk
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
…Autodesk's job architecture, pay mix, and reward philosophy, and support sales plan governance in partnership with specialist…

Empyrean Merchant Services

Customer Service Specialist

Vaughan, ON, Canada

$25–$30/hour, based on experience. · Full-time

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Job details

Pay: $25–$30/hour, based on experience.
Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Customer Service Specialist

Empyrean Merchant Services | Vaughan, ON | In-office | Full-time

Pay: $25–$30/hour + commission on product sales, if applicable

About Empyrean

Empyrean Merchant Services is a fast-growing payments technology company providing innovative solutions to businesses across North America. We’re passionate about delivering exceptional service and support to our clients in the retail, government, hospitality, and eCommerce sectors.

What you’ll do

Handle inbound and outbound merchant calls and emails.
Resolve inquiries and technical issues, and escalate when needed.
Process merchant applications accurately.
Keep CRM records complete and current.
Submit service requests to our processing partners and follow them through to resolution.
Troubleshoot terminal and network connectivity issues.
Recommend additional Empyrean products where they fit the merchant’s needs.
Work with internal teams to improve service and operations.

What we’re looking for

Fluent English, written and spoken. French is an asset.
Comfort working across multiple software systems and CRM tools.
Strong communication and problem-solving skills.
Ability to prioritize and manage multiple open issues.
Experience in customer service, merchant services, or payments is an asset.
Basic knowledge of networks or POS connectivity is an asset.

What we offer

$25–$30/hour, based on experience.
Hands-on training in payments and POS technology.
Growth opportunities in a growing company.

Schedule: Monday–Friday, 9 am–5 pm

How to apply: Please apply through LinkedIn by November 13, 2026. Shortlisted candidates will be contacted the week of November 16.

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More about this job

Responsibilities

Handle merchant calls and emails, resolve inquiries and technical issues, process applications, and maintain accurate CRM records. Coordinate service requests with processing partners, troubleshoot terminal and network connectivity, recommend relevant products, and collaborate with internal teams to improve service and operations.

Requirements

Fluent written and spoken English is required; French is an asset. Candidates should be comfortable using multiple software systems and CRM tools and have strong communication, problem-solving, and prioritization skills; customer service, merchant services, payments, or basic network and POS connectivity experience is an asset.

Skills

Customer Service
Written Communication
Verbal Communication
Problem-Solving
CRM Tools
Multitasking
Prioritization
Merchant Services
Payment Processing
Technical Troubleshooting
POS Connectivity
Network Connectivity
Sales Recommendations
Recordkeeping

Visa sponsorship

Not detected in the job text

Keywords

Merchant Services
Payment Processing
Payments Technology
Customer Service
Inbound Calls
Outbound Calls
Email Support
Merchant Applications
CRM
Processing Partners
Service Requests
Technical Support
POS Terminals
Network Connectivity
Troubleshooting
Retail
Government
Hospitality
E-Commerce
Product Sales
Issue Escalation
Service Operations

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