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Added 29 mins ago
BS
Senior Manager, Total Rewards & Well-Being
Bilingual Source
Toronto, ON · Etobicoke, ON
- $120,000 to $140,000 CAD / year
- Full-time
Bilingual Total Rewards Manager (French and English Required)
Added 29 mins ago
TA
QC - SALES ASSOCIATE - PART TIME
The Aldo Group Inc / Le Groupe Aldo Inc.
Saint-Bruno-de-Montarville, QC
- Part-time
…and Call It Spring - and proudly serve as the core footwear partner for Sperry in North America. We’re also a recognized wholesale and licensed partner, leading the design, sourcing, and…
Added 59 mins ago
IB
Manager, Development Communications
Ivey Business School at Western University
London, ON
- Full-time
Partner with the Manager, Annual Giving to develop annual and special appeal messaging th
Added 1 hour ago
PI
National Account Manager
Protective Industrial Products
Mississauga, ON
- Full-time
It is with this view and vision that we are currently seeking a National Accounts Manager (NAM). The NAM is a high-impact sales leader responsible for driving growth and profitability…
Added 1 hour ago
Assistant Manager
EssilorLuxottica Group
Toronto, ON
Partner with store manager to lead & develop team
Added 2 hours ago
WC
(CAN) Cosmetics Associate Full Time
Walmart Canada
Thunder Bay, ON
- Full-time
…merchandise from the backroom to the sales floor. As a trusted partner in loss prevention, you help protect company assets through attention to detail and strong product awareness. This…
Added 2 hours ago
IL
Talent acquisition specialist (12 month contract)
IPH Limited
Moncton, NB
- Full-time
Partner with hiring managers to understand workforce needs, define hiring strategies, and establish role requirements, qualifications, and competencies
Added 2 hours ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
As a strategic partner to clinical, operational, and executive leaders, the Manager delivers financial and operational insights that support organizational performance, resource…
Added 2 hours ago
SA
Account Executive
STAN AI
Toronto, ON · North York, ON
- $90,000 to $115,000 USD / year
- Full-time
…we are on a mission to build the world’s first AI property manager. Want to come along for the…
Added 2 hours ago
FL
Talent Acquisition & HR Manager
Falco Logistics
Toronto, ON · North York, ON
- Full-time
…growth and is looking for an experienced Talent Acquisition & HR Manager to help lead this expansion and build the People infrastructure required for the company's next…
Added 3 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 3 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 3 hours ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
Respond to employee and manager inquiries regarding pay, benefits, and employment-related documentation.
Added 3 hours ago
ZA
Project Manager
Zeidler Architecture
Calgary, AB
- Full-time
We are currently seeking a Project Manager to join our Calgary Studio to work on some of the most prominent projects. The ideal candidate brings strong project leadership, technical…
Added 3 hours ago
R|
Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…governmental guidelines and regulations, the Clinical Trial Project Manager is responsible for the operational management of multicentre clinical research studies. The Project Manager…
Added 3 hours ago
A
SOC 3 Lead Analyst
Altis
Toronto, ON
- $100,000 to $105,000 CAD / year
- Full-time
…access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for…
Added 3 hours ago
EG
Collections Operations Manager - Surrey
Emterra Group
Surrey, BC
- Full-time
We are seeking an experienced Collections Operations Manager to lead our Surrey Collections operation. This role is accountable for overall safety, service delivery, people, productivity…
Added 4 hours ago
W
(CAN) Cosmetics Associate Full Time
Walmart
Thunder Bay, ON
- Full-time
…merchandise from the backroom to the sales floor. As a trusted partner in loss prevention, you help protect company assets through attention to detail and strong product awareness. This…
Added 4 hours ago
G
Gestionnaire adjoint/Unassigned Assistant Manager - Carrefour Laval
Gap
Laval, QC
- Full-time
Adapt team priorities to respond to customer and business partner needs
Added 4 hours ago
EP
Sr. Operations Manager – Rating and Forms
Embrace Pet Insurance
NB · Chiasson Office, NB
- Full-time
…approach include our own insurance carrier, insurance brands and partner…
Added 4 hours ago
NB
Senior Private Banker
National Bank of Canada
Laval, QC
- Full-time
Develop and maintain trusted relationships with National Bank Financial Wealth Advisors, acting as their financing partner of choice.
Added 4 hours ago
FL
Store Manager
Foot Locker
Winnipeg, MB
- Full-time
You were born to lead. Reporting to your District Manager, your number one priority is to lead the store team to provide extreme customer service. You will lead, coach, and develop your…
Added 4 hours ago
A
Senior Service Designer
Aviso
Toronto, ON
- $95,000 to $105,000 CAD / year
- Full-time
Added 4 hours ago
H
Engineering Manager, Enterprise
Harvey
Toronto, ON
- Full-time
As a Engineering Manager, Product at Harvey, you’ll play a pivotal role in shaping the foundation of our product platform while directly building user-facing features for some of the…
Added 4 hours ago
G
Gestionnaire adjoint/Unassigned Assistant Manager - Carrefour Laval
Gap
Laval, QC
- Full-time
Adapt team priorities to respond to customer and business partner needs

Emterra Group

Collections Operations Manager - Surrey

Surrey, BC, Canada

Base Salary: $85,000–$98,000 annually, based on experience and qualifications. · Full-time

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Job details

Pay: Base Salary: $85,000–$98,000 annually, based on experience and qualifications.
Job type: Full-time
Apply by: Nov 30, 2026
Posting language: English
Posted: Oct 31, 2026

Original job description

Who We Are

We are a dynamic, growth-oriented and safety-focused company. Our organization has been deemed to be an “essential service” by providing recycling, resource recovery and waste management services that keep our communities clean and safe and valuable materials within the circular economy. We are looking for energetic and driven team members to support our growing company and play a crucial role in achieving our corporate mission and vision. Emterra Group is proud to be recognized as one of Canada’s Greenest Employers, a certified diverse supplier of the Canadian Aboriginal and Minority Supplier Council (CAMSC), the Canadian Women Business Enterprise National Council (WBE), and WEConnect International.

We are seeking an experienced Collections Operations Manager to lead our Surrey Collections operation. This role is accountable for overall safety, service delivery, people, productivity and financial performance, with a focus on operational excellence, customer satisfaction and continuous improvement.

Key Responsibilities

Operations: Lead residential (RESI) and industrial, commercial and institutional (ICI) collection operations, ensuring safe, reliable and cost-effective service across routes, facilities and disposal sites. Develop contingency plans and resolve operational issues.
Leadership: Lead, coach and develop Route Supervisors and frontline employees. Manage performance, attendance, training, recruitment and retention, and partner with Human Resources on employee relations, grievances and labour matters in unionized environments.
Safety & Compliance: Ensure compliance with occupational health and safety, commercial vehicle and transportation regulations, driver requirements, vehicle inspections and Company procedures. Investigate incidents and implement corrective actions.
Customer & Contract Management: Maintain strong relationships with municipalities, commercial customers and contractors. Ensure contractual obligations and service standards are met, resolve escalated concerns and address recurring service issues.
Operational Improvement: Monitor KPIs, including route completion, missed collections, overtime, labour utilization, fleet availability, productivity and service performance. Optimize routes, improve processes and leverage technology, automation and operational data to drive sustainable results.
Fleet Management: Partner with Fleet and Maintenance to maximize vehicle availability, minimize downtime, optimize utilization and support equipment replacement and capital planning.
Financial Management: Maintain full P&L accountability, including annual budgeting, forecasting, cost control and performance against financial targets. Identify productivity, cost-saving and business improvement opportunities and provide recommendations to senior leadership.
Reporting & Collaboration: Provide accurate operational and financial reporting and collaborate with Safety, Fleet, Maintenance, HR, Finance and Customer Service to achieve business objectives.

Qualifications & Experience

Progressive leadership experience in waste collection, recycling, transportation, logistics or another fleet-based operation, with direct RESI and ICI collection experience strongly preferred.
Experience managing multiple disposal sites, operating environments, locations or lines of business.
Demonstrated success leading large operational teams, including supervisors and frontline employees; unionized experience strongly preferred.
Proven full P&L, budgeting, forecasting and cost-management experience.
Experience managing municipal relationships, customer contracts and service commitments.
Strong understanding of route optimization, fleet utilization, labour productivity, safety and commercial vehicle compliance.
Strategic planning, problem-solving and data-driven decision-making capabilities, with the ability to apply technology and automation to operational challenges.
Experience with fleet-management, route-management, telematics or reporting systems is an asset.
Post-secondary education in business, operations, transportation or a related discipline is preferred; equivalent experience will be considered.
Valid BC driver’s licence required. Class 1 licence, or ability to obtain one, is an asset.
Strong communication, leadership and relationship-management skills, with proficiency in Microsoft Office.

What Success Looks Like

Safe operations and consistent regulatory compliance.
Reliable collection services and strong municipal and customer relationships.
Accountable supervisors and effective workforce management.
Efficient fleet and labour utilization.
Achievement of operational, service and financial targets.
Sustainable improvements through effective processes, technology and automation.

Compensation & Benefits

Base Salary: $85,000–$98,000 annually, based on experience and qualifications.

Annual performance incentive of up to 10%.
Company vehicle or vehicle allowance.
Paid vacation.
Extended health, prescription drug, dental and vision coverage.
Long-term disability, life insurance and company-paid Employee Assistance Program.
Tuition reimbursement, professional development and employee discount programs.

Reasons to Apply, Stay and Grow with Emterra Group

Opportunity to be part of one of Canada’s Greenest Employers!
Competitive wages and annual wage increases!
Comprehensive health benefits (drug, dental, vision, LTD, life insurance)!
Employee Assistance Program, paid for by the Company!
Tuition reimbursement program and professional development support!
Employee discount programs!
Be part of an organization that wants to learn and grow!
Ability to have impact and make change!

Are you ready to take the next step in your leadership career by joining one of Canada’s Greenest Employers and becoming part of the environmental solution? If so, apply now! We appreciate all applicants who apply; however, only those who are qualified will be contacted.

Emterra Group is committed to maintaining an equitable, fair, and diverse environment. Any applicants who have a disability or require reasonable accommodation may speak directly with our Human Resources Department. Reasonable accommodations will be assessed on a case-by-case basis. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status

Please visit our careers page to see more job opportunities.

Apply for this Position

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More about this job

Responsibilities

Lead residential and commercial collection operations, overseeing safety, service delivery, workforce performance, fleet utilization, customer and municipal relationships, and regulatory compliance. Manage the operation’s P&L, budgets, forecasts, KPIs, reporting, and continuous improvement initiatives in collaboration with internal teams.

Requirements

Requires progressive leadership experience in waste collection, recycling, transportation, logistics, or another fleet-based operation, with direct residential and ICI collection experience strongly preferred. Candidates should bring experience leading large teams, managing P&L and customer contracts, and overseeing safety, fleet, and labour productivity; a valid BC driver’s licence is required, while post-secondary education and a Class 1 licence are preferred or assets.

Skills

Operations Leadership
Waste Collection
Route Optimization
Fleet Management
P&L Management
Budgeting and Forecasting
Cost Control
Safety Compliance
Commercial Vehicle Compliance
Unionized Workforce Management
Customer and Contract Management
KPI Monitoring
Operational Improvement
Data-Driven Decision-Making
Microsoft Office
People Development

Benefits

Annual Performance Incentive
Company Vehicle or Vehicle Allowance
Paid Vacation
Extended Health Coverage
Prescription Drug Coverage
Dental Coverage
Vision Coverage
Long-Term Disability Insurance
Life Insurance
Employee Assistance Program
Tuition Reimbursement
Professional Development
Employee Discount Programs

Visa sponsorship

Not detected in the job text

Keywords

Waste Collection
Recycling
Resource Recovery
Residential Collection
Industrial, Commercial and Institutional Collection
Route Optimization
Fleet Management
Fleet Utilization
Disposal Sites
Occupational Health and Safety
Commercial Vehicle Compliance
Driver Requirements
Vehicle Inspections
Incident Investigation
Municipal Relationships
Customer Contracts
Key Performance Indicators
Route Completion
Missed Collections
Labour Utilization
Telematics
Route-Management Systems
Fleet-Management Systems
P&L Accountability
Budgeting
Forecasting
Cost Management
Unionized Environment
Automation
Microsoft Office

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