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Added 1 hour ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 2 hours ago
EG
Collections Operations Manager - Surrey
Emterra Group
Surrey, BC
- Full-time
We are seeking an experienced Collections Operations Manager to lead our Surrey Collections operation. This role is accountable for overall safety, service delivery, people, productivity…
Added 2 hours ago
GL
Senior Payroll Specialist
goeasy Ltd.
Mississauga, ON
- Full-time
…take on bigger challenges, and help shape how we work. As our Senior Payroll Specialist, you'll play a key role in keeping payroll accurate, compliant, and running smoothly across our…
Added 2 hours ago
CB
Senior Property Manager
Coldwell Banker Real Estate Management Leaders
Brampton, ON
- Full-time
The Senior Property Manager is a full-time role based in Guelph, ON, responsible for overseeing the day-to-day management of a portfolio of condominium and commercial properties in Guelph,…
Added 3 hours ago
EP
Sr. Operations Manager – Rating and Forms
Embrace Pet Insurance
NB · Chiasson Office, NB
- Full-time
Senior Operations Manager, Rating & Forms - Embrace Pet Insurance
Added 3 hours ago
A
Senior Service Designer
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Toronto, ON
- $95,000 to $105,000 CAD / year
- Full-time
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Added 4 hours ago
BC
Communication Assistant
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- Full-time
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Added 4 hours ago
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- Full-time
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Added 6 hours ago
WB
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…development experience, and wellness benefits to fuel your…
Added 6 hours ago
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Added 7 hours ago
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…an exciting phase of growth, led by a strong and experienced senior leadership team. Our culture thrives on engagement, inclusivity, and corporate social responsibility, ensuring that our…
Added 7 hours ago
N
Growth Operations Manager
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- Full-time
…push the industry forward through innovation, technology, and customer-focused…
Added 7 hours ago
Global Supply Chain Manager
Intertape Polymer Group (IPG)
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…Truro operations. This role is the cornerstone of our business success by ensuring that we serve our customers better, faster, and more…
Added 8 hours ago
BH
Product Support Specialist - Membee
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Remote, Canada
- Full-time
- Remote
Pass churn risks and upsell signals to Customer Success.
Added 8 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 8 hours ago
P
Executive Administrative Assistant
Popular
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Partner Enablement Leader
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Toronto, ON
- Full-time
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Added 8 hours ago
M
CRM Project Manager
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Toronto, ON
- Full-time
As a CRM Project Manager, you will hold a critical project and people leadership role responsible for the progress and success of one or more projects. This could include leading full…
Added 11 hours ago
B
Global Relationship Manager- 3
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…ensuring optimal outcomes. Collaborate with Sales and Operations senior leadership to generate momentum for new deals, ensuring successful conversion and delivery. Manage the resolution of…
Added 13 hours ago
M
Senior Software Engineer - Credit Commercial Engineering
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- Full-time
- Remote
Marqeta is seeking a skilled Senior Software Engineer to contribute to the design and delivery of software solutions on our Credit Commercial Engineering Team. In this role, you will take…
Added 13 hours ago
TI
Sr Mgr, Process Improvement & Transformation
telMAX Inc.
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- $90,000 to $130,000 CAD / year
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Added 13 hours ago
Product Line Manager - Geomembrane & Specialty Market
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Position Purpose: Lead the growth and success of an assigned product line by developing market-driven strategies, identifying new opportunities, and advancing product innovation. Through…
Added 13 hours ago
FOH Management - General Manager
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We are looking for an incredible General Manager to be the leader of our team. Our people are the heart and soul of our business, and we are on the hunt for an amazing person like you to…
Added 13 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)

Emterra Group

Collections Operations Manager - Surrey

Surrey, BC, Canada

Base Salary: $85,000–$98,000 annually, based on experience and qualifications. · Full-time

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Job details

Pay: Base Salary: $85,000–$98,000 annually, based on experience and qualifications.
Job type: Full-time
Apply by: Nov 30, 2026
Posting language: English
Posted: Oct 31, 2026

Original job description

Who We Are

We are a dynamic, growth-oriented and safety-focused company. Our organization has been deemed to be an “essential service” by providing recycling, resource recovery and waste management services that keep our communities clean and safe and valuable materials within the circular economy. We are looking for energetic and driven team members to support our growing company and play a crucial role in achieving our corporate mission and vision. Emterra Group is proud to be recognized as one of Canada’s Greenest Employers, a certified diverse supplier of the Canadian Aboriginal and Minority Supplier Council (CAMSC), the Canadian Women Business Enterprise National Council (WBE), and WEConnect International.

We are seeking an experienced Collections Operations Manager to lead our Surrey Collections operation. This role is accountable for overall safety, service delivery, people, productivity and financial performance, with a focus on operational excellence, customer satisfaction and continuous improvement.

Key Responsibilities

Operations: Lead residential (RESI) and industrial, commercial and institutional (ICI) collection operations, ensuring safe, reliable and cost-effective service across routes, facilities and disposal sites. Develop contingency plans and resolve operational issues.
Leadership: Lead, coach and develop Route Supervisors and frontline employees. Manage performance, attendance, training, recruitment and retention, and partner with Human Resources on employee relations, grievances and labour matters in unionized environments.
Safety & Compliance: Ensure compliance with occupational health and safety, commercial vehicle and transportation regulations, driver requirements, vehicle inspections and Company procedures. Investigate incidents and implement corrective actions.
Customer & Contract Management: Maintain strong relationships with municipalities, commercial customers and contractors. Ensure contractual obligations and service standards are met, resolve escalated concerns and address recurring service issues.
Operational Improvement: Monitor KPIs, including route completion, missed collections, overtime, labour utilization, fleet availability, productivity and service performance. Optimize routes, improve processes and leverage technology, automation and operational data to drive sustainable results.
Fleet Management: Partner with Fleet and Maintenance to maximize vehicle availability, minimize downtime, optimize utilization and support equipment replacement and capital planning.
Financial Management: Maintain full P&L accountability, including annual budgeting, forecasting, cost control and performance against financial targets. Identify productivity, cost-saving and business improvement opportunities and provide recommendations to senior leadership.
Reporting & Collaboration: Provide accurate operational and financial reporting and collaborate with Safety, Fleet, Maintenance, HR, Finance and Customer Service to achieve business objectives.

Qualifications & Experience

Progressive leadership experience in waste collection, recycling, transportation, logistics or another fleet-based operation, with direct RESI and ICI collection experience strongly preferred.
Experience managing multiple disposal sites, operating environments, locations or lines of business.
Demonstrated success leading large operational teams, including supervisors and frontline employees; unionized experience strongly preferred.
Proven full P&L, budgeting, forecasting and cost-management experience.
Experience managing municipal relationships, customer contracts and service commitments.
Strong understanding of route optimization, fleet utilization, labour productivity, safety and commercial vehicle compliance.
Strategic planning, problem-solving and data-driven decision-making capabilities, with the ability to apply technology and automation to operational challenges.
Experience with fleet-management, route-management, telematics or reporting systems is an asset.
Post-secondary education in business, operations, transportation or a related discipline is preferred; equivalent experience will be considered.
Valid BC driver’s licence required. Class 1 licence, or ability to obtain one, is an asset.
Strong communication, leadership and relationship-management skills, with proficiency in Microsoft Office.

What Success Looks Like

Safe operations and consistent regulatory compliance.
Reliable collection services and strong municipal and customer relationships.
Accountable supervisors and effective workforce management.
Efficient fleet and labour utilization.
Achievement of operational, service and financial targets.
Sustainable improvements through effective processes, technology and automation.

Compensation & Benefits

Base Salary: $85,000–$98,000 annually, based on experience and qualifications.

Annual performance incentive of up to 10%.
Company vehicle or vehicle allowance.
Paid vacation.
Extended health, prescription drug, dental and vision coverage.
Long-term disability, life insurance and company-paid Employee Assistance Program.
Tuition reimbursement, professional development and employee discount programs.

Reasons to Apply, Stay and Grow with Emterra Group

Opportunity to be part of one of Canada’s Greenest Employers!
Competitive wages and annual wage increases!
Comprehensive health benefits (drug, dental, vision, LTD, life insurance)!
Employee Assistance Program, paid for by the Company!
Tuition reimbursement program and professional development support!
Employee discount programs!
Be part of an organization that wants to learn and grow!
Ability to have impact and make change!

Are you ready to take the next step in your leadership career by joining one of Canada’s Greenest Employers and becoming part of the environmental solution? If so, apply now! We appreciate all applicants who apply; however, only those who are qualified will be contacted.

Emterra Group is committed to maintaining an equitable, fair, and diverse environment. Any applicants who have a disability or require reasonable accommodation may speak directly with our Human Resources Department. Reasonable accommodations will be assessed on a case-by-case basis. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status

Please visit our careers page to see more job opportunities.

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More about this job

Responsibilities

Lead residential and commercial collection operations, overseeing safety, service delivery, workforce performance, fleet utilization, customer and municipal relationships, and regulatory compliance. Manage the operation’s P&L, budgets, forecasts, KPIs, reporting, and continuous improvement initiatives in collaboration with internal teams.

Requirements

Requires progressive leadership experience in waste collection, recycling, transportation, logistics, or another fleet-based operation, with direct residential and ICI collection experience strongly preferred. Candidates should bring experience leading large teams, managing P&L and customer contracts, and overseeing safety, fleet, and labour productivity; a valid BC driver’s licence is required, while post-secondary education and a Class 1 licence are preferred or assets.

Skills

Operations Leadership
Waste Collection
Route Optimization
Fleet Management
P&L Management
Budgeting and Forecasting
Cost Control
Safety Compliance
Commercial Vehicle Compliance
Unionized Workforce Management
Customer and Contract Management
KPI Monitoring
Operational Improvement
Data-Driven Decision-Making
Microsoft Office
People Development

Benefits

Annual Performance Incentive
Company Vehicle or Vehicle Allowance
Paid Vacation
Extended Health Coverage
Prescription Drug Coverage
Dental Coverage
Vision Coverage
Long-Term Disability Insurance
Life Insurance
Employee Assistance Program
Tuition Reimbursement
Professional Development
Employee Discount Programs

Visa sponsorship

Not detected in the job text

Keywords

Waste Collection
Recycling
Resource Recovery
Residential Collection
Industrial, Commercial and Institutional Collection
Route Optimization
Fleet Management
Fleet Utilization
Disposal Sites
Occupational Health and Safety
Commercial Vehicle Compliance
Driver Requirements
Vehicle Inspections
Incident Investigation
Municipal Relationships
Customer Contracts
Key Performance Indicators
Route Completion
Missed Collections
Labour Utilization
Telematics
Route-Management Systems
Fleet-Management Systems
P&L Accountability
Budgeting
Forecasting
Cost Management
Unionized Environment
Automation
Microsoft Office

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