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Added 6 mins ago
SR
Business Development Manager
Structured Restoration Inc.
Hamilton, ON
- Full-time
…transparent restoration solutions. With capabilities across customer service, remediation, repair, and reconstruction, the company prioritizes clear communication and frequent updates so…
Added 37 mins ago
SD
Teacher Teaching On Call (TTOC)
School District 60
Fort St. John, BC
- Full-time
…days are consistent and made known upon application/renewal of service. Dispatch must be advised of any upcoming absences or periods of unavailability (ie., holidays, family commitments,…
Added 37 mins ago
NS
EDUCATIONAL ASSISTANT: CLASSROOM ASSISTANT/PHYSICAL CARE
Nipissing-Parry Sound Catholic District School Board
North Bay, ON
- Full-time
Two-year post-secondary diploma in a relevant field such as Developmental Service Worker, Youth Worker, Early Childhood Education, or Practical Nursing (formerly RNA diploma).
Added 37 mins ago
NS
EDUCATIONAL ASSISTANT: CLASSROOM ASSISTANT/PHYSICAL CARE
Nipissing-Parry Sound Catholic District School Board
North Bay, ON
- Full-time
Two-year post-secondary diploma in a relevant field such as Developmental Service Worker, Youth Worker, Early Childhood Education, or Practical Nursing (formerly RNA diploma).
Added 37 mins ago
AS
Casual Sign Language Interpreter
Abbotsford School District
Abbotsford, BC
- Full-time
…work methods. Work is reviewed periodically for quality of service and for adherence to established standards of…
Added 1 hour ago
Advanced Electrical
Vail Resorts
Whistler, BC
…lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your…
Added 1 hour ago
CO
Skilled Worker, Public Works
City of Saint John
Saint John, NB
- Full-time
…individuals to join our operational team as outside workers, in Service Delivery & Operations. New employees will ideally have related post-secondary education and experience in maintenance…
Added 1 hour ago
CO
Police Officer
City of Saint John
Saint John, NB
- Full-time
a minimum of three years of satisfactory full time service as a member of any police force in Canada.
Added 2 hours ago
MD
Sustainability and Public Health Engineer - Engineer Principal
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…Check, Criminal History Check, Employment Reference Check, Driver’s License Check, and/or Education/License…
Added 2 hours ago
FC
Courier/Handler
FedEx Canada
Cambridge, ON
- Part-time
…shipments for conformance to Federal Express Canada features of service; to provide related customer service…
Added 2 hours ago
SC
Automotive Service Technician (310S)
Stoakley-Stewart Consultants Ltd.
Burlington, ON
- Full-time
Our client is an established Burlington automotive service business handling everything from routine maintenance and diagnostics through brakes, suspension, steering, transmission work,…
Added 2 hours ago
EC
Technical Services Representative, Rogers Centre Ottawa (Union) - Full Time
Encore Canada
Ottawa, ON
- Full-time
2-3+ years of customer service or hospitality experience is preferred.
Added 2 hours ago
TD
Arborist Climber
The Davey Tree Expert Company
Nisku, AB
- Full-time
Valid provincial driver’s license. Licensed to drive a 5-ton vehicle and Airbrake endorsement considered an asset.
Added 2 hours ago
TD
Groundperson [Arborist Assistant]
The Davey Tree Expert Company
Nisku, AB
- Full-time
Valid provincial driver’s license. Licensed to drive a 5-ton vehicle and air brake endorsement considered an asset.
Added 2 hours ago
TD
Arborist Crew Leader
The Davey Tree Expert Company
Nisku, AB
- Full-time
Valid provincial driver’s license. Licensed to drive a 5-ton vehicle and air brake endorsement is considered an asset.
Added 2 hours ago
AF
Logistics Coordinator
Action Force Transport
Brampton, ON
- Full-time
Plan, schedule, and coordinate LTL and FTL shipments, including driver dispatch, route planning, and equipment utilization.
Added 2 hours ago
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Groundperson [Arborist Assistant]
The Davey Tree Expert Company
Calgary, AB
- Full-time
Valid provincial driver’s license. Licensed to drive a 5-ton vehicle and air brake endorsement considered an asset.
Added 3 hours ago
TD
Arborist Crew Leader
The Davey Tree Expert Company
Calgary, AB
- Full-time
Valid provincial driver’s license. Licensed to drive a 5-ton vehicle and air brake endorsement is considered an asset.
Added 3 hours ago
PH
Occupational Therapist
ParaMed Home Health Care
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Maintain the knowledge, skills and attitudes to provide safe, efficient, effective service in all areas of practice by keeping abreast of changes in practice setting that affect scope of…
Added 3 hours ago
TD
Arborist Climber
The Davey Tree Expert Company
Vancouver, BC
- Full-time
Valid provincial driver’s license. Licensed to drive a 5-ton vehicle and Airbrake endorsement considered an asset.
Added 3 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Create solution architecture and designs, technical plans, and execute application and IT service changes and enhancements to address business needs and deliver required capabilities
Added 3 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
…serves as a key liaison between Information Technology and service areas to ensure that technology solutions effectively support business outcomes and service…
Added 3 hours ago
VH
Hoarding Coach - Toronto
VHA Home HealthCare
Toronto, ON
- Part-time
Provides activities that are conducted within the clients care/service plan and policies, procedures and standards of confidentiality of VHA Home HealthCare.
Added 3 hours ago
BA
Window & Door Service Technician
Blackline Aluminum
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Valid driver’s license and the ability to travel within the Greater Toronto Area for on-site service work.
Added 3 hours ago
EG
Collections Operations Manager - Surrey
Emterra Group
Surrey, BC
- Full-time
We are a dynamic, growth-oriented and safety-focused company. Our organization has been deemed to be an “essential service” by providing recycling, resource recovery and waste management…

Emterra Group

Collections Operations Manager - Surrey

Surrey, BC, Canada

Base Salary: $85,000–$98,000 annually, based on experience and qualifications. · Full-time

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Job details

Pay: Base Salary: $85,000–$98,000 annually, based on experience and qualifications.
Job type: Full-time
Apply by: Nov 30, 2026
Posting language: English
Posted: Oct 31, 2026

Original job description

Who We Are

We are a dynamic, growth-oriented and safety-focused company. Our organization has been deemed to be an “essential service” by providing recycling, resource recovery and waste management services that keep our communities clean and safe and valuable materials within the circular economy. We are looking for energetic and driven team members to support our growing company and play a crucial role in achieving our corporate mission and vision. Emterra Group is proud to be recognized as one of Canada’s Greenest Employers, a certified diverse supplier of the Canadian Aboriginal and Minority Supplier Council (CAMSC), the Canadian Women Business Enterprise National Council (WBE), and WEConnect International.

We are seeking an experienced Collections Operations Manager to lead our Surrey Collections operation. This role is accountable for overall safety, service delivery, people, productivity and financial performance, with a focus on operational excellence, customer satisfaction and continuous improvement.

Key Responsibilities

Operations: Lead residential (RESI) and industrial, commercial and institutional (ICI) collection operations, ensuring safe, reliable and cost-effective service across routes, facilities and disposal sites. Develop contingency plans and resolve operational issues.
Leadership: Lead, coach and develop Route Supervisors and frontline employees. Manage performance, attendance, training, recruitment and retention, and partner with Human Resources on employee relations, grievances and labour matters in unionized environments.
Safety & Compliance: Ensure compliance with occupational health and safety, commercial vehicle and transportation regulations, driver requirements, vehicle inspections and Company procedures. Investigate incidents and implement corrective actions.
Customer & Contract Management: Maintain strong relationships with municipalities, commercial customers and contractors. Ensure contractual obligations and service standards are met, resolve escalated concerns and address recurring service issues.
Operational Improvement: Monitor KPIs, including route completion, missed collections, overtime, labour utilization, fleet availability, productivity and service performance. Optimize routes, improve processes and leverage technology, automation and operational data to drive sustainable results.
Fleet Management: Partner with Fleet and Maintenance to maximize vehicle availability, minimize downtime, optimize utilization and support equipment replacement and capital planning.
Financial Management: Maintain full P&L accountability, including annual budgeting, forecasting, cost control and performance against financial targets. Identify productivity, cost-saving and business improvement opportunities and provide recommendations to senior leadership.
Reporting & Collaboration: Provide accurate operational and financial reporting and collaborate with Safety, Fleet, Maintenance, HR, Finance and Customer Service to achieve business objectives.

Qualifications & Experience

Progressive leadership experience in waste collection, recycling, transportation, logistics or another fleet-based operation, with direct RESI and ICI collection experience strongly preferred.
Experience managing multiple disposal sites, operating environments, locations or lines of business.
Demonstrated success leading large operational teams, including supervisors and frontline employees; unionized experience strongly preferred.
Proven full P&L, budgeting, forecasting and cost-management experience.
Experience managing municipal relationships, customer contracts and service commitments.
Strong understanding of route optimization, fleet utilization, labour productivity, safety and commercial vehicle compliance.
Strategic planning, problem-solving and data-driven decision-making capabilities, with the ability to apply technology and automation to operational challenges.
Experience with fleet-management, route-management, telematics or reporting systems is an asset.
Post-secondary education in business, operations, transportation or a related discipline is preferred; equivalent experience will be considered.
Valid BC driver’s licence required. Class 1 licence, or ability to obtain one, is an asset.
Strong communication, leadership and relationship-management skills, with proficiency in Microsoft Office.

What Success Looks Like

Safe operations and consistent regulatory compliance.
Reliable collection services and strong municipal and customer relationships.
Accountable supervisors and effective workforce management.
Efficient fleet and labour utilization.
Achievement of operational, service and financial targets.
Sustainable improvements through effective processes, technology and automation.

Compensation & Benefits

Base Salary: $85,000–$98,000 annually, based on experience and qualifications.

Annual performance incentive of up to 10%.
Company vehicle or vehicle allowance.
Paid vacation.
Extended health, prescription drug, dental and vision coverage.
Long-term disability, life insurance and company-paid Employee Assistance Program.
Tuition reimbursement, professional development and employee discount programs.

Reasons to Apply, Stay and Grow with Emterra Group

Opportunity to be part of one of Canada’s Greenest Employers!
Competitive wages and annual wage increases!
Comprehensive health benefits (drug, dental, vision, LTD, life insurance)!
Employee Assistance Program, paid for by the Company!
Tuition reimbursement program and professional development support!
Employee discount programs!
Be part of an organization that wants to learn and grow!
Ability to have impact and make change!

Are you ready to take the next step in your leadership career by joining one of Canada’s Greenest Employers and becoming part of the environmental solution? If so, apply now! We appreciate all applicants who apply; however, only those who are qualified will be contacted.

Emterra Group is committed to maintaining an equitable, fair, and diverse environment. Any applicants who have a disability or require reasonable accommodation may speak directly with our Human Resources Department. Reasonable accommodations will be assessed on a case-by-case basis. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status

Please visit our careers page to see more job opportunities.

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Responsibilities

Lead residential and commercial collection operations, overseeing safety, service delivery, workforce performance, fleet utilization, customer and municipal relationships, and regulatory compliance. Manage the operation’s P&L, budgets, forecasts, KPIs, reporting, and continuous improvement initiatives in collaboration with internal teams.

Requirements

Requires progressive leadership experience in waste collection, recycling, transportation, logistics, or another fleet-based operation, with direct residential and ICI collection experience strongly preferred. Candidates should bring experience leading large teams, managing P&L and customer contracts, and overseeing safety, fleet, and labour productivity; a valid BC driver’s licence is required, while post-secondary education and a Class 1 licence are preferred or assets.

Skills

Operations Leadership
Waste Collection
Route Optimization
Fleet Management
P&L Management
Budgeting and Forecasting
Cost Control
Safety Compliance
Commercial Vehicle Compliance
Unionized Workforce Management
Customer and Contract Management
KPI Monitoring
Operational Improvement
Data-Driven Decision-Making
Microsoft Office
People Development

Benefits

Annual Performance Incentive
Company Vehicle or Vehicle Allowance
Paid Vacation
Extended Health Coverage
Prescription Drug Coverage
Dental Coverage
Vision Coverage
Long-Term Disability Insurance
Life Insurance
Employee Assistance Program
Tuition Reimbursement
Professional Development
Employee Discount Programs

Visa sponsorship

Not detected in the job text

Keywords

Waste Collection
Recycling
Resource Recovery
Residential Collection
Industrial, Commercial and Institutional Collection
Route Optimization
Fleet Management
Fleet Utilization
Disposal Sites
Occupational Health and Safety
Commercial Vehicle Compliance
Driver Requirements
Vehicle Inspections
Incident Investigation
Municipal Relationships
Customer Contracts
Key Performance Indicators
Route Completion
Missed Collections
Labour Utilization
Telematics
Route-Management Systems
Fleet-Management Systems
P&L Accountability
Budgeting
Forecasting
Cost Management
Unionized Environment
Automation
Microsoft Office

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