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Lead policy sustainment activities, information sessions, and the development of supporting procedures and training materials.
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Enbridge

Advisor Policy and Procedures

Toronto, ON, Canada
North York, Canada

Job type: Full-time
Apply by: Sep 29, 2026
Posting language: English
Posted: Sep 21, 2026

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Applications open in a new tab.

Original job description

Posting End Date:

September 28, 2026

Employee Type:

Regular-Full time

Union/Non:

This is a non-union position

At Enbridge, we work together to safely deliver the energy people rely on while continuously improving the experience of our customers and employees. As an Advisor, Policy and Procedures, you will help shape, implement, and sustain policies and processes that support the contract rate market and the delivery of harmonized services. This is an opportunity to collaborate across the organization, influence meaningful improvements, expand your expertise, and contribute to work that positively impacts the communities we serve.

What You Will Do:

Develop, implement, and sustain policies and processes that support contract rate customers and harmonized services.
Partner with account managers and cross-functional stakeholders to identify opportunities for continuous improvement.
Connect engineering, operations, and sales teams to promote consistent interpretation and application of policies and procedures.
Lead policy sustainment activities, information sessions, and the development of supporting procedures and training materials.
Coordinate customer and employee communications, including newsletters, meeting materials, publication schedules, and assigned website content.
Monitor regulatory developments and serve as a key resource for policy- and process-related questions.
Investigate and help resolve technical and/or operational issues that arise from time-to-time due to changes in policies and procedures by working with teams across operations, engineering, construction, and capacity planning.

Who You Are:

You have post-secondary education or an equivalent combination of education and experience, with at least four years of relevant work experience.
You bring strong communication, interpersonal, and relationship-building skills, with the ability to work effectively across diverse teams.
You have demonstrated experience implementing process improvements and supporting organizational change.
You apply sound analytical and critical-thinking skills to investigate issues, evaluate information, and recommend practical solutions.
You are highly proficient with Microsoft Excel, PowerPoint, and Word, with working experience using Power BI and Copilot.
Experience supporting contract customers or working within a utility or government environment is considered an asset.
Experience in gas management services, gas supply, capacity planning, policy and procedure development, or project management is an asset. A project management professional designation would also be an advantage.

Working Conditions:

The role involves regular collaboration with account management, sales, engineering, operations, construction, and planning teams.
Work includes facilitating meetings, preparing communications and training materials, maintaining digital resources, and responding to policy, technical, or operational questions.

Base Salary:

Base salary ranges from $81,090 - $100,000 CAD for Ontario locations based upon candidate’s experience, skills, and internal equity.
Applicable compensation policies and guidelines apply to internal candidates.

Benefits:

A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance, and disability.
A paid parenthood leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.
Valuable retirement savings plans, including a savings plan with company stock as an investment option.
Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.
An Employee and Family Assistance Program.
A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.
Enbridge’s FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays, opt for a compressed work week schedule, or have flexible start and end times. Role requirements determine your eligibility for each option.

At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting [email protected].

Information For Applicants:

Applications can be submitted via our online recruiting system only.
We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com

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More about this job

Responsibilities

The Advisor will develop, implement, and sustain policies and processes to support contract rate customers and harmonized services. They will also collaborate with cross-functional teams to identify improvement opportunities and manage internal communications regarding policy changes.

Requirements

Candidates must have post-secondary education and at least four years of relevant work experience. Proficiency in Microsoft Office suite and experience in utility or government environments are highly valued.

Skills

Policy development
Process improvement
Communication
Relationship building
Analytical skills
Critical thinking
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Power BI
Copilot
Project management
Gas management services
Capacity planning
Stakeholder management

Benefits

Health insurance
Dental insurance
Disability insurance
Paid parenthood leave
Retirement savings plans
Company stock investment option
Paid time off
Paid holidays
Employee and family assistance program
Wellness program
Hybrid work model

Visa sponsorship

Not detected in the job text

Keywords

Policy
Procedures
Contract rate market
Continuous improvement
Stakeholder engagement
Engineering
Operations
Sales
Regulatory developments
Capacity planning
Project management
Microsoft Excel
PowerPoint
Word
Power BI
Copilot
Gas management
Utility
Government
Change management
Analytical skills
Communication
Relationship building
Training materials
Compliance

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