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Banking Advisor
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- Full-time
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular…
Added 5 mins ago
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BANKING ADVISOR
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- Full-time
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National Bank of Canada
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BANKING ADVISOR
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Enbridge

Commercial Services Senior Specialist

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 20, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Posting End Date:

November 19, 2026

Employee Type:

Regular-Full time

Union/Non:

This is a non-union position

At Enbridge, we are committed to delivering safe, reliable energy while advancing operational excellence, innovation, and sustainable growth. We are looking for a Commercial Services Senior Specialist, who will manage a portfolio of strategic customer accounts across the Westcoast system, serving as the primary commercial contact for customer engagement, communications, contractual matters, and operational coordination. This role translates customer business priorities into actionable plans that support long-term relationships, customer retention, and mutually beneficial commercial opportunities. The successful candidate will build trusted customer relationships, support the growth of the Westcoast system, and provide commercial leadership on cross functional teams.

What You Will Do:

Build and maintain trusted relationships across customer organizations, including senior decision-makers and commercial and operational contacts, through purposeful engagement, proactive communications, and accountability for driving customer issues through to resolution.
Translate customer needs into practical service solutions and clearly communicate their value; lead alignment with Business Development and internal teams to assess opportunities for customer retention, recontracting, service improvements, and system growth within the applicable commercial and regulatory framework.
Lead commercial negotiations and customer discussions related to service offerings, contract renewals, and evolving business requirements through clear objectives, informed options, and recommendations that balance customer value, business interests, and contractual obligations.
Analyze customer activity, company announcements, company research, utilization patterns, industry developments, market conditions, and operational trends to assess implications for business performance and customer requirements and determine appropriate commercial responses and recommendations.
Mobilize cross-functional teams to execute account priorities and lead or influence internal working groups and business initiatives involving customer service, commercial processes, outage management, and operational performance; establish clear actions and accountability for follow-through, and escalate unresolved issues as appropriate.
Lead customer and stakeholder engagement, including Tolls and Tariff Task Force (TTTF) relationships, forums and task forces, meeting coordination, and serving as backup chair for monthly TTTF meetings; maintain oversight of rate and regulatory filings for relevant reference pipelines and utilities and assess implications for customers and the business.

Who You Are:

University degree in Business, Commerce, Economics, Engineering, or a related discipline with 7+ years of progressively responsible experience in the natural gas, pipeline, energy, or related industry.
Demonstrated ability to build trusted relationships across customer organizations, engage senior decision-makers, and translate customer business priorities into actionable account plans.
Strong commercial and financial acumen, including the ability to understand and assess the financial impact of commercial decisions and balance customer objectives with shareholder value, supported by strategic thinking and analytical, planning, and problem-solving skills to assess operational impacts, anticipate risks, and develop practical recommendations.
Solid understanding of pipeline operations, transportation contracts, customer account management, and commercial processes within a regulated environment.
Exceptional communication, negotiation, and relationship management skills, with experience interacting with senior leadership and external customers.
Demonstrated ability to manage competing priorities, lead cross-functional initiatives, and achieve results in a fast-paced and dynamic operating environment. Experience with outage planning, capacity management, scheduling, or operational coordination is considered an asset.

Working Conditions:

Typical office environment, with occasional travel within Canada and the United States.
Stress levels can occasionally be above normal due to dynamic operational conditions, outage events, and the need to balance customer expectations with operational requirements.

Benefits:

A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability.
A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.
Valuable retirement savings plans, including a savings plan with company stock as an investment option.
Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.
An Employee and Family Assistance Program.
A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.
Enbridge’s FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays, opt for a compressed work week schedule, or have flexible start and end times. Role requirements determine your eligibility for each option.

Note* This position is not eligible for employment-based sponsorship now or in the future. Applicants must be legally authorized to work in the country where the position is located without requiring sponsorship from Enbridge now or in the future.

At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com.

Information For Applicants:

Enbridge is committed to using AI responsibly. AI may assist with certain recruiting activities, but it is not used to make employment decisions. All employment decisions are made by people.
Applications can be submitted via our online recruiting system only.
We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com

Apply About employer

More about this job

Responsibilities

The Senior Specialist manages a portfolio of strategic customer accounts, serving as the primary contact for commercial, contractual, and operational matters. They lead cross-functional teams to execute account priorities, drive customer retention, and negotiate service offerings within the regulatory framework.

Requirements

Candidates must hold a university degree in Business, Commerce, Economics, Engineering, or a related field with at least 7 years of experience in the energy or pipeline industry. Strong commercial acumen, relationship management skills, and a solid understanding of transportation contracts and regulated environments are required.

Skills

Account management
Commercial negotiations
Contract management
Strategic planning
Financial acumen
Relationship management
Stakeholder engagement
Regulatory compliance
Pipeline operations
Cross-functional leadership
Customer retention
Analytical skills
Problem-solving
Outage management
Capacity management
Scheduling

Benefits

Health insurance
Dental insurance
Disability insurance
Paid maternity leave
Paid parental leave
Retirement savings plans
Company stock investment option
Paid time off
Vacation
Sick leave
Paid personal days
Paid holidays
Employee and family assistance program
Wellness program

Visa sponsorship

Not detected in the job text

Keywords

Commercial Services
Natural Gas
Pipeline
Energy
Westcoast System
Customer Engagement
Contractual Matters
Operational Coordination
Business Development
Tolls and Tariff Task Force
Regulatory Filings
Financial Impact
Shareholder Value
Strategic Thinking
Market Conditions
Industry Developments
Outage Planning
Capacity Management
Scheduling
FlexWork
Hybrid Model
Account Plans
Commercial Leadership
Risk Assessment
Stakeholder Relations

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