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Added 1 min ago
WC
(CAN) Regulated Pharmacy Technician
Walmart Canada
New Minas, NS
- Full-time
Position Summary...The regulated pharmacy technician as a health care professional supports the role of the pharmacist through the safe and efficient management of all aspects of drug…
Added 1 min ago
KR
Accounting Manager
Kassen Recruitment
Medicine Hat, AB
- Full-time
…performance. This is a senior-level opportunity for an accounting professional who enjoys combining hands-on financial management with operational leadership and process…
Added 1 min ago
KR
Cost Accountant
Kassen Recruitment
Tillsonburg, ON
- Full-time
…This is an excellent opportunity for an analytical accounting professional who enjoys working with data, understanding operational performance, and turning complex information into insights…
Added 1 min ago
KR
Property Accountant
Kassen Recruitment
Vancouver, BC
- Full-time
…accounting team. This role is well suited to an accounting professional who wants to move beyond transactional work and develop a deeper understanding of how commercial properties operate,…
Added 1 min ago
KR
Financial Analyst
Kassen Recruitment
Toronto, ON
- Full-time
…is an excellent opportunity for an early-career accounting professional looking to expand beyond traditional audit work and gain broader experience across financial reporting,…
Added 1 min ago
BS
Quality Systems Analyst I
Boston Scientific
Ottawa, ON
- Full-time
…opportunity designed for a recent graduate or early-career professional interested in developing experience in Quality within a regulated manufacturing…
Added 1 min ago
WH
Assistant Rooms Operations Manager
Westin Hotels & Resorts
Ottawa, ON
- Full-time
High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
Added 2 mins ago
SL
Brand Governance & Marketing Operations Specialist
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
Regularly audit final materials to ensure all expert-requested changes were made.
Added 17 mins ago
TT
Energy Services Project Developer
trane technologies
Calgary, AB · AB · Burnaby, BC · ON · Markham, Ontario · Edmonton, Alberta
- Full-time
Audit and fully develop comprehensive energy services solutions including a wide variety of energy conservation measures (ECMs), Facility Improvement Measures (FIMs), and technologies.
Added 32 mins ago
RM
Supervisor, Centralized Scheduling
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Monitor and audit scheduling, timekeeping, and attendance data to support accurate payroll processing and reliable workforce information.
Added 32 mins ago
PC
Information Technology Audit Manager (Bilingual FR/EN)
PwC Canada
Montreal, QC
- Full-time
A career in our External Audit Third Party Trust Services practice, within Risk Assurance, will enable you to assist clients in optimising control activities, organisational strategy, and…
Added 32 mins ago
SG
Logistics Administrator
Superior Gas Liquids
Calgary, AB
- Contract
Opportunity: A continuous focus on professional development with many opportunities for training & career growth.
Added 32 mins ago
Logistics Administrator - Superior Gas Liquids
Superior Plus Propane Talent Acquisition
Calgary, AB
Opportunity: A continuous focus on professional development with many opportunities for training & career growth.
Added 47 mins ago
Payroll Administrator
Vertex Resource Group
Sherwood Park, AB
Payroll Compliance Professional (PCP) designation through the National Payroll Institute completed or in progress is preferred
Added 1 hour ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…major initiatives. You will play a key role within the Internal Audit Department to test the effectiveness of Internal Controls and Financial Processes to support the successful execution…
Added 1 hour ago
CF
Cost Accounting Manager
Cavendish Farms
Lethbridge, AB
- Full-time
Audit: partner with Corporate Finance to respond to external requests and align systems and processes to these requests
Added 1 hour ago
EF
Wealth Planning Specialist (Langley & Surrey)
Envision Financial
Langley (District), BC · Langley, BC
- Full-time
…and Tru Cooperative Bank. Maintains strong compliance with audit and risk management policies and procedures and demonstrates sound professional judgment in all member…
Added 1 hour ago
Wealth Planning Specialist (Langley & Surrey)
First West
Duncan, BC
…and Tru Cooperative Bank. Maintains strong compliance with audit and risk management policies and procedures and demonstrates sound professional judgment in all member…
Added 1 hour ago
C
Chauffeur-livreur/ Courier Driver - 12-Month Contract
Cencora
Montreal, QC · St Laurent, Quebec
- Full-time
Added 1 hour ago
MC
Technical Consultant III (35732)
Myticas Consulting
Toronto, ON
- Full-time
Added 1 hour ago
TS
TDS Operations Analyst III
TD Securities
Toronto, ON
- Full-time
…Business Services & Operations come from a variety of academic and professional…
Added 1 hour ago
TS
TDS Operations Analyst II
TD Securities
Toronto, ON
- Full-time
…Business Services & Operations come from a variety of academic and professional…
Added 1 hour ago
BP
Artificial Intelligence & Model Risk Auditor
BNP Paribas
Montreal, QC
- Full-time
The Inspection Générale North America (IGNA) Hub is part of BNP Paribas’ global Internal Audit group (Inspection Générale, or “IG”). It is staffed by highly qualified individuals who…
Added 1 hour ago
AE
SQMS Manager
Airborne Engines Ltd.
Delta, BC
- Full-time
…and Quality Management System (SQMS). You’ll own the internal audit program, control the SQR process from intake to closure, oversee training and authorization compliance, and keep the SQMS…
Added 1 hour ago
F
COMPTABLE SENIOR
F/LIST
Laval, QC
- Full-time
…attractive benefits. We actively promote your personal and professional development and offer flexibility and freedom for your own ideas. Take the opportunity to play a key role in the…

Enbridge

Employee Services Rep

Edmonton, AB, Canada
Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Experience: Minimum 3 years of experience in customer service or related HR operations role or equivalent certification or college diploma
Posting language: English
Posted: Oct 30, 2026

Original job description

Posting End Date:

November 06, 2026

Employee Type:

Regular-Full time

Union/Non:

This is a non-union position

Are you an aspiring HR professional? If you have a positive demeanor with a high level of professionalism, we have an excellent opportunity for you!

As an Employee Services Rep, the primary responsibility in this role is outstanding customer service to employees, in a high pressure contact centre environment. Specific accountabilities include answering inquiries, researching and resolving payroll, benefit, pension and workforce information issues, through the case management system.

If this role sounds exciting, apply now!

What You Will Do:

Serve as the first point of contact for HR inquiries across phone, chat, case, and email channels, providing accurate and timely support on pay, time and time-off, benefits, pension, leaves, HR policies, onboarding, offboarding, and other employee lifecycle events.
Investigate and resolve standard HR issues by validating information across HR systems, coordinating with specialized teams, and delivering first-contact resolution where possible while meeting established service level agreements (SLAs); exercise sound judgment when escalating complex matters.
Guide employees and leaders in the effective use of Workday, Mya – our HR chatbot, and other digital HR tools, promoting self-service and providing support with personal information updates, banking details, time entry, benefits and pension elections, and manager self-service transactions.
Accurately document interactions, investigations, and supporting information in Neocase and other HR systems; maintain complete audit trails, pull Workday reports and MyHR contact history, support HR investigations and fact-finding, and assist with Data Subject Access Requests (DSARs).
Handle sensitive, confidential, and regulated information in accordance with privacy, SOX controls, and information security requirements while building strong partnerships with Payroll, Benefits, Pension, Leaves, HR Advisory Services, Workforce Analytics, and other specialized HR teams.
Identify recurring issues, knowledge gaps, and process inefficiencies and recommend data-driven improvements; contribute to job aids, knowledge articles, FAQs, training materials, quality assurance reviews, peer coaching, SME/ASME activities, and cross-team knowledge sharing.
Support the onboarding and ongoing development of MyHR team members through coaching, shadowing, and knowledge transfer; provide flexible operational support during peak HR cycles, system go-lives, and changing business priorities while demonstrating MyHR Guiding Principles and Enbridge core values.

Who You Are:

Required

Minimum 3 years of experience in customer service or related HR operations role or equivalent certification or college diploma
Strong customer service orientation with demonstrated ability to manage high volume, multi-channel inquiries.
Proven experience working with HRIS platforms (Workday preferred) and case management systems (Neocase or similar).
Excellent written and verbal communication skills; ability to explain complex HR concepts clearly.
Strong judgment, problem solving, and decision making skills.
Time management skills and ability to prioritize
Continuous improvement mindset
Ability to remain calm under pressure and effectively deescalate sensitive situations.
Fluency in English; French bilingualism considered an asset.

Preferred

HR designation or progress toward CPHR (or payroll/benefits designation).
Experience supporting HR transformations, system implementations, or digital self-service initiatives.
SME or mentoring experience within an HR service delivery environment.
College diploma in HR or related field; bachelor’s degree preferred.

Working Conditions:

Must be available to work shifts between the hours of 6am and 5pm Mountain time and Stat holidays as required
Open-concept office environment which requires diplomacy, privacy and confidentiality
Adherance to company policies as well as legal requirements pertaining to Human Resources practices.
Ever-changing environment, coupled with competing priorities, which requires flexibility, and multi-tasking
Ability to deal with high pressure situations in a calm and professional manner at all times (eg. Process or system failure, open enrollment, etc.)
Ability to deal with irate callers and skilled to de-escalate in a high pressure environment
Attention to detail and high level of accuracy required – no room for error due to high risk exposure and SoX compliance/Auditor reviews
Proactive and superior customer service skills

Base Salary:

Base salary ranges from $57,000 – $65,000 CAD for Ontario locations based upon candidate’s experience, skills, and internal equity.
Applicable compensation policies and guidelines apply to internal candidates.

Benefits:

A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance, and disability.
A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.
Valuable retirement savings plans, including a savings plan with company stock as an investment option.
Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.
An Employee and Family Assistance Program.
A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.
Enbridge’s FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays, opt for a compressed work week schedule, or have flexible start and end times. Role requirements determine your eligibility for each option.

Enbridge is committed to using AI responsibly. AI may assist with certain recruiting activities, but it is not used to make employment decisions. All employment decisions are made by people.

At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com.

Information For Applicants:

Applications can be submitted via our online recruiting system only.
We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com

Apply About employer

More about this job

Responsibilities

The Employee Services Rep serves as the primary point of contact for HR inquiries, providing support across various channels regarding payroll, benefits, and HR policies. They are responsible for investigating and resolving HR issues, maintaining accurate documentation in case management systems, and promoting self-service tools to employees.

Requirements

Candidates must have a minimum of 3 years of experience in customer service or HR operations, along with proficiency in HRIS platforms like Workday. Strong communication, problem-solving skills, and the ability to handle high-pressure situations with professionalism are essential for this role.

Skills

Customer service
HR operations
Case management
Workday
Neocase
Payroll
Benefits administration
Pension administration
Communication skills
Problem solving
Decision making
Time management
Data analysis
Conflict resolution
HR policies
Onboarding

Benefits

Flexible benefits program
Health insurance
Dental insurance
Disability insurance
Paid maternity and parental leave
Retirement savings plans
Company stock investment option
Paid time off
Vacation
Sick leave
Paid personal days
Paid holidays
Employee and family assistance program
Wellness program
Hybrid work model

Visa sponsorship

Not detected in the job text

Keywords

HRIS
Workday
Neocase
Payroll
Benefits
Pension
Case management
Customer service
Onboarding
Offboarding
HR policies
Data Subject Access Requests
SOX controls
Information security
CPHR
Digital HR tools
Workforce analytics
Knowledge management
Quality assurance
SME
Mentoring
FlexWork
Hybrid work
HR transformation
Employee lifecycle
Conflict de-escalation
Audit trails
Reporting
HR advisory
Communication

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