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Added 5 mins ago
ZG
IQR Customer Care Operations Supervisor
ZEISS Group
Toronto, ON
- Full-time
…work quality, productivity, accuracy, process adherence, and customer responsiveness. Support onboarding, cross-training, knowledge transfer, and operational readiness for new and existing…
Added 5 mins ago
T
Personal Banking Associate - L'Île-Perrot (18.75 hours)
TD
Notre-Dame-de-l'Île-Perrot, QC
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 5 mins ago
T
TDS Operations Analyst III
TD
Toronto, ON
- Full-time
The Client Due Diligence (CDD) team conducts due diligence on TD Securities clients during onboarding, periodic reviews, and on an ongoing basis. The team ensures compliance with Global…
Added 5 mins ago
T
TDS Operations Analyst II
TD
Toronto, ON
- Full-time
The Client Due Diligence (CDD) team conducts due diligence on TD Securities clients during onboarding, periodic reviews, and on an ongoing basis. The team ensures compliance with Global…
Added 5 mins ago
T
Customer Experience Associate
TD
Vancouver, BC
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 5 mins ago
T
Personal Banker Trainee
TD
Dawson Creek, BC
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 5 mins ago
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Customer Experience Associate
TD
Dawson Creek, BC
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 20 mins ago
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Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
TP
Canada
- Full-time
As a Partner Customer Success Manager (PCSM), you are the dedicated post-sales commercial owner and strategic platform advisor for a high-value portfolio of 150–250 accounting firms,…
Added 20 mins ago
AC
Credit & Collections Specialist
ABL Careers
Toronto, ON · North York, ON
- $65,000 to $70,000 CAD / year
- Full-time
…apparel distribution operation. Reporting directly to the Credit Manager, the successful candidate will help manage receivables, support timely credit decisions and order flow, resolve…
Added 20 mins ago
T
Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
TP
Toronto, ON
- Full-time
As a Partner Customer Success Manager (PCSM), you are the dedicated post-sales commercial owner and strategic platform advisor for a high-value portfolio of 150–250 accounting firms,…
Added 20 mins ago
CL
Restaurant Manager
COREcruitment Ltd
Kelowna, BC
- $75,000 to $85,000 CAD / year
- Full-time
We are seeking an experienced Restaurant Manager to lead the front-of-house operations of a luxury resort dining venue in Kelowna. This is an exciting opportunity for a hands-on hospitality…
Added 20 mins ago
WS
Warehouse Supervisor
Walter Surface Technologies
Montreal, QC
- Full-time
Coordinate with customer service, transportation, planning, purchasing, and operations teams to resolve order, inventory, and shipping issues.
Added 50 mins ago
Human Resources - HR Business Partner
Westerkirk
Toronto, ON
…governance, escalates significant risks and exceptions to the Senior Manager, Human Resources, and remains responsible for coordinating approved actions through…
Added 50 mins ago
AA
Product Line Manager
AMI Attachments
ON · Hawkesville, Ontario
- Full-time
Support dealer onboarding, demonstrations, customer visits and local sales plans.
Added 50 mins ago
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Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
TP
Toronto, ON
- Full-time
As a Partner Customer Success Manager (PCSM), you are the dedicated post-sales commercial owner and strategic platform advisor for a high-value portfolio of 150–250 accounting firms,…
Added 50 mins ago
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Gestionnaire de Formation / Training Manager
Genetec
Montreal, QC
- Full-time
Added 1 hour ago
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Retail Assistant Manager
Staples Canada
Vaudreuil-Dorion, QC · Vaudreuil, QC
- Full-time
Additionally, you will create an environment focused on high performance, results, and a customer-first mentality through leading by example and effective coaching. Your responsibilities…
Added 1 hour ago
A
Project Engineering Coordinator
AtkinsRéalis
Mississauga, ON
- Full-time
The Cernavoda Units 3 &4 - Project Coordinator will report to the Project Manager and will be responsible for assigned coordination of engineering, procurement, and construction work.
Added 1 hour ago
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Customer Experience Associate
TD
Toronto, ON
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 1 hour ago
T
IT Operations Analyst II-Host Operations
TD
Toronto, ON
- Full-time
…monitors and supports the Information Management System (IMS), Customer Information Control System (CICS), as well as the physical Direct Access Storage Devices (DASDs) and Automated Tape…
Added 1 hour ago
T
IT Operations Analyst II
TD
Toronto, ON
- Full-time
Provide courteous, efficient, and professional customer service to ensure inquiries, problems and issues are resolved promptly and effectively under all conditions
Added 1 hour ago
T
Customer Experience Associate
TD
AB
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 1 hour ago
T
Senior Manager, Procurement Portfolio Advisor
TD
Toronto, ON
- Full-time
The Senior Manager, Procurement Portfolio Advisor is a senior leadership role within Enterprise Programs, Strategy & Support (EPSS), responsible for defining, leading, and evolving…
Added 1 hour ago
SA
Assistant Restaurant Manager
SSP America
Mississauga, ON
- Full-time
Join Our Team as an Assistant Restaurant Manager in a dynamic airport restaurant environment!
Added 1 hour ago
SA
Assistant Coffee Shop Manager
SSP America
Mississauga, ON
- Full-time
Join Our Team as a Tim Horton's Assistant Restaurant Manager in a dynamic airport restaurant environment!

Enbridge

Employee Services Rep

Edmonton, AB, Canada
Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Experience: Minimum 3 years of experience in customer service or related HR operations role or equivalent certification or college diploma
Posting language: English
Posted: Oct 30, 2026

Original job description

Posting End Date:

November 06, 2026

Employee Type:

Regular-Full time

Union/Non:

This is a non-union position

Are you an aspiring HR professional? If you have a positive demeanor with a high level of professionalism, we have an excellent opportunity for you!

As an Employee Services Rep, the primary responsibility in this role is outstanding customer service to employees, in a high pressure contact centre environment. Specific accountabilities include answering inquiries, researching and resolving payroll, benefit, pension and workforce information issues, through the case management system.

If this role sounds exciting, apply now!

What You Will Do:

Serve as the first point of contact for HR inquiries across phone, chat, case, and email channels, providing accurate and timely support on pay, time and time-off, benefits, pension, leaves, HR policies, onboarding, offboarding, and other employee lifecycle events.
Investigate and resolve standard HR issues by validating information across HR systems, coordinating with specialized teams, and delivering first-contact resolution where possible while meeting established service level agreements (SLAs); exercise sound judgment when escalating complex matters.
Guide employees and leaders in the effective use of Workday, Mya – our HR chatbot, and other digital HR tools, promoting self-service and providing support with personal information updates, banking details, time entry, benefits and pension elections, and manager self-service transactions.
Accurately document interactions, investigations, and supporting information in Neocase and other HR systems; maintain complete audit trails, pull Workday reports and MyHR contact history, support HR investigations and fact-finding, and assist with Data Subject Access Requests (DSARs).
Handle sensitive, confidential, and regulated information in accordance with privacy, SOX controls, and information security requirements while building strong partnerships with Payroll, Benefits, Pension, Leaves, HR Advisory Services, Workforce Analytics, and other specialized HR teams.
Identify recurring issues, knowledge gaps, and process inefficiencies and recommend data-driven improvements; contribute to job aids, knowledge articles, FAQs, training materials, quality assurance reviews, peer coaching, SME/ASME activities, and cross-team knowledge sharing.
Support the onboarding and ongoing development of MyHR team members through coaching, shadowing, and knowledge transfer; provide flexible operational support during peak HR cycles, system go-lives, and changing business priorities while demonstrating MyHR Guiding Principles and Enbridge core values.

Who You Are:

Required

Minimum 3 years of experience in customer service or related HR operations role or equivalent certification or college diploma
Strong customer service orientation with demonstrated ability to manage high volume, multi-channel inquiries.
Proven experience working with HRIS platforms (Workday preferred) and case management systems (Neocase or similar).
Excellent written and verbal communication skills; ability to explain complex HR concepts clearly.
Strong judgment, problem solving, and decision making skills.
Time management skills and ability to prioritize
Continuous improvement mindset
Ability to remain calm under pressure and effectively deescalate sensitive situations.
Fluency in English; French bilingualism considered an asset.

Preferred

HR designation or progress toward CPHR (or payroll/benefits designation).
Experience supporting HR transformations, system implementations, or digital self-service initiatives.
SME or mentoring experience within an HR service delivery environment.
College diploma in HR or related field; bachelor’s degree preferred.

Working Conditions:

Must be available to work shifts between the hours of 6am and 5pm Mountain time and Stat holidays as required
Open-concept office environment which requires diplomacy, privacy and confidentiality
Adherance to company policies as well as legal requirements pertaining to Human Resources practices.
Ever-changing environment, coupled with competing priorities, which requires flexibility, and multi-tasking
Ability to deal with high pressure situations in a calm and professional manner at all times (eg. Process or system failure, open enrollment, etc.)
Ability to deal with irate callers and skilled to de-escalate in a high pressure environment
Attention to detail and high level of accuracy required – no room for error due to high risk exposure and SoX compliance/Auditor reviews
Proactive and superior customer service skills

Base Salary:

Base salary ranges from $57,000 – $65,000 CAD for Ontario locations based upon candidate’s experience, skills, and internal equity.
Applicable compensation policies and guidelines apply to internal candidates.

Benefits:

A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance, and disability.
A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.
Valuable retirement savings plans, including a savings plan with company stock as an investment option.
Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.
An Employee and Family Assistance Program.
A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.
Enbridge’s FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays, opt for a compressed work week schedule, or have flexible start and end times. Role requirements determine your eligibility for each option.

Enbridge is committed to using AI responsibly. AI may assist with certain recruiting activities, but it is not used to make employment decisions. All employment decisions are made by people.

At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com.

Information For Applicants:

Applications can be submitted via our online recruiting system only.
We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com

Apply About employer

More about this job

Responsibilities

The Employee Services Rep serves as the primary point of contact for HR inquiries, providing support across various channels regarding payroll, benefits, and HR policies. They are responsible for investigating and resolving HR issues, maintaining accurate documentation in case management systems, and promoting self-service tools to employees.

Requirements

Candidates must have a minimum of 3 years of experience in customer service or HR operations, along with proficiency in HRIS platforms like Workday. Strong communication, problem-solving skills, and the ability to handle high-pressure situations with professionalism are essential for this role.

Skills

Customer service
HR operations
Case management
Workday
Neocase
Payroll
Benefits administration
Pension administration
Communication skills
Problem solving
Decision making
Time management
Data analysis
Conflict resolution
HR policies
Onboarding

Benefits

Flexible benefits program
Health insurance
Dental insurance
Disability insurance
Paid maternity and parental leave
Retirement savings plans
Company stock investment option
Paid time off
Vacation
Sick leave
Paid personal days
Paid holidays
Employee and family assistance program
Wellness program
Hybrid work model

Visa sponsorship

Not detected in the job text

Keywords

HRIS
Workday
Neocase
Payroll
Benefits
Pension
Case management
Customer service
Onboarding
Offboarding
HR policies
Data Subject Access Requests
SOX controls
Information security
CPHR
Digital HR tools
Workforce analytics
Knowledge management
Quality assurance
SME
Mentoring
FlexWork
Hybrid work
HR transformation
Employee lifecycle
Conflict de-escalation
Audit trails
Reporting
HR advisory
Communication

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