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Added 8 mins ago
Territory Sales Manager
Vast auto Distribution
Kingston, ON
Establish strong business relationships with store managers and coordinate territory activities and events (e.g., training clinics).
Added 8 mins ago
Territory Sales Manager
Vast auto Distribution
Brockville, ON
Establish strong business relationships with store managers and coordinate territory activities and events (e.g., training clinics).
Added 8 mins ago
Territory Sales Manager
Vast auto Distribution
Belleville, ON
Establish strong business relationships with store managers and coordinate territory activities and events (e.g., training clinics).
Added 8 mins ago
Senior Business Development Manager
Convera
Montreal, QC
As a global leader in commercial payments that powers international business by moving money with ease, Convera is seeking a Senior Business Development Manager to drive sales of complex…
Added 8 mins ago
Operations Manager, School of Skilled Trades and Apprenticeship
Mohawk College
Hamilton, ON
Reporting to the Senior Manager, Administration, within the School of Skilled Trades and Apprenticeship, the incumbent is responsible for overseeing and managing the administrative and…
Added 8 mins ago
M(
Manager, Scotia Club (14-month contract)
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
- Full-time
As the Manager, Scotia Club, you will play an integral role in leading one of Scotiabank Arena’s premium food and beverage experiences. You will provide leadership across all aspects of the…
Added 8 mins ago
Manager, startGBC (Entrepreneurship)
George Brown Polytechnic
Toronto, ON
and analysis and business development. The Manager sets the objectives of the
Added 8 mins ago
DT
Account Manager
Direct Travel
Canada
- Full-time
As a key member of the Account Management team, the Account Manager will be responsible for day-to-day business relationship between Direct Travel and key corporate clients ensuring all…
Added 8 mins ago
P
Manager Software Engineering
PointClickCare
Mississauga, ON
- $152,000 to $174,000 CAD / year
- Full-time
As a Manager of Software Engineering reporting to the Sr Manager of Engineering, you'll lead multiple Agile teams to deliver high-quality software solutions. You'll own the technical…
Added 8 mins ago
ML
Manager, Talent Acquisition
Maple Leaf Foods Inc
Mississauga, ON
- $96,000 to $141,000 CAD / year
- Part-time
As the Manager, Talent Acquisition, you will lead a team of Recruiters supporting Maple Leaf Foods across Manufacturing, Commercial, and Corporate functions. Reporting to the Director,…
Added 9 mins ago
ML
Retail Customer Representative
Maple Leaf Foods Inc
NS · Nova Scotia, Canada
- Full-time
Learning and development opportunities, including workshops, ‘speaker series’ events, and resources that allow you to develop your skills and progress your career.
Added 9 mins ago
ML
Automation Manager
Maple Leaf Foods Inc
ON · Hannon, ON
- $96,000 to $141,000 CAD / year
- Part-time
Learning and development opportunities, including workshops, ‘speaker series’ events, and resources that allow you to develop your skills and progress your career.
Added 9 mins ago
A
Site Superintendent - Regina
Avana
Regina, SK
- Full-time
Avana is a growing real estate development and property management company committed to creating safe, vibrant, and inclusive communities where residents feel proud to call home. We build…
Added 9 mins ago
ML
Senior Analyst Identity and Access Management
Maple Leaf Foods Inc
Mississauga, ON
- $77,000 to $112,000 CAD / year
- Part-time
As the Senior Analyst Identity and Access Management, you will report to the IAM Manager and play a key role in maturing Maple Leaf Foods’ identity, privileged access management, and Zero…
Added 9 mins ago
EP
Digital Marketing Lead
Earthscape Play
Elmira, ON
- Full-time
Launches & Key Initiatives: Plan and deliver the marketing materials, sales tools, and digital communications behind major product launches, strategic business initiatives, and industry…
Added 9 mins ago
ML
Sr. Manager, HR - Commercial
Maple Leaf Foods Inc
Mississauga, ON
- $122,000 to $172,000 CAD / year
- Part-time
Proven and recurring success as a trusted HR Business Partner at the manager level, with experience supporting commercial teams such as sales, marketing, and customer-facing functions
Added 9 mins ago
ML
Manager, HR Services
Maple Leaf Foods Inc
Mississauga, ON
- $96,000 to $141,000 CAD / year
- Part-time
Collaborate with stakeholders to enhance HR service delivery and address business needs.
Added 9 mins ago
ML
Continuous Improvement Manager
Maple Leaf Foods Inc
Saskatoon, SK
- Full-time
Learning and development opportunities, including workshops, ‘speaker series’ events, and resources that allow you to develop your skills and progress your career.
Added 9 mins ago
WP
Manager, Safety, Security and Asset Management
Westerner Park
Red Deer, AB
- Full-time
Westerner Park is seeking an experienced and strategic Manager, Safety, Security and Asset Management to provide organization-wide leadership for health and safety, security, emergency…
Added 23 mins ago
FH
Community Health Nurse - Registered Nurse
Fraser Health
Surrey, BC
- Temporary
…collaboration with the interprofessional team to develops action plans and sets goals directed at clinical needs, self -management, self-care and improved health-related quality of life;…
Added 23 mins ago
FH
Community Health Nurse - Registered Nurse
Fraser Health
Abbotsford, BC
- Full-time
…collaboration with the interprofessional team to develops action plans and sets goals directed at clinical needs, self -management, self-care and improved health-related quality of life;…
Added 23 mins ago
T
Senior Information Security Analyst - Detection Engineering
TD
Toronto, ON
- Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 23 mins ago
T
TDS Operations Analyst II
TD
Toronto, ON
- Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 38 mins ago
B
Sr. Technical GEO/SEO Specialist
Borrowell
Remote, Canada
- $85,000 to $110,000 CAD / year
- Full-time
- Remote
Experience: 3+ years in a technical SEO/GEO/content role, with a track record of scaling content to meet business objectives and KPIs (e.g., traffic, signups, revenue)
Added 38 mins ago
HW
Client Services Associate
Harbourfront Wealth Management
Toronto, ON
- $60,000 to $80,000 CAD / year
- Contract
Collaborate with other team members in business development initiatives, special events and process improvement projects;

Enbridge

Employee Services Rep

Edmonton, AB, Canada
Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Experience: Minimum 3 years of experience in customer service or related HR operations role or equivalent certification or college diploma
Posting language: English
Posted: Oct 30, 2026

Original job description

Posting End Date:

November 06, 2026

Employee Type:

Regular-Full time

Union/Non:

This is a non-union position

Are you an aspiring HR professional? If you have a positive demeanor with a high level of professionalism, we have an excellent opportunity for you!

As an Employee Services Rep, the primary responsibility in this role is outstanding customer service to employees, in a high pressure contact centre environment. Specific accountabilities include answering inquiries, researching and resolving payroll, benefit, pension and workforce information issues, through the case management system.

If this role sounds exciting, apply now!

What You Will Do:

Serve as the first point of contact for HR inquiries across phone, chat, case, and email channels, providing accurate and timely support on pay, time and time-off, benefits, pension, leaves, HR policies, onboarding, offboarding, and other employee lifecycle events.
Investigate and resolve standard HR issues by validating information across HR systems, coordinating with specialized teams, and delivering first-contact resolution where possible while meeting established service level agreements (SLAs); exercise sound judgment when escalating complex matters.
Guide employees and leaders in the effective use of Workday, Mya – our HR chatbot, and other digital HR tools, promoting self-service and providing support with personal information updates, banking details, time entry, benefits and pension elections, and manager self-service transactions.
Accurately document interactions, investigations, and supporting information in Neocase and other HR systems; maintain complete audit trails, pull Workday reports and MyHR contact history, support HR investigations and fact-finding, and assist with Data Subject Access Requests (DSARs).
Handle sensitive, confidential, and regulated information in accordance with privacy, SOX controls, and information security requirements while building strong partnerships with Payroll, Benefits, Pension, Leaves, HR Advisory Services, Workforce Analytics, and other specialized HR teams.
Identify recurring issues, knowledge gaps, and process inefficiencies and recommend data-driven improvements; contribute to job aids, knowledge articles, FAQs, training materials, quality assurance reviews, peer coaching, SME/ASME activities, and cross-team knowledge sharing.
Support the onboarding and ongoing development of MyHR team members through coaching, shadowing, and knowledge transfer; provide flexible operational support during peak HR cycles, system go-lives, and changing business priorities while demonstrating MyHR Guiding Principles and Enbridge core values.

Who You Are:

Required

Minimum 3 years of experience in customer service or related HR operations role or equivalent certification or college diploma
Strong customer service orientation with demonstrated ability to manage high volume, multi-channel inquiries.
Proven experience working with HRIS platforms (Workday preferred) and case management systems (Neocase or similar).
Excellent written and verbal communication skills; ability to explain complex HR concepts clearly.
Strong judgment, problem solving, and decision making skills.
Time management skills and ability to prioritize
Continuous improvement mindset
Ability to remain calm under pressure and effectively deescalate sensitive situations.
Fluency in English; French bilingualism considered an asset.

Preferred

HR designation or progress toward CPHR (or payroll/benefits designation).
Experience supporting HR transformations, system implementations, or digital self-service initiatives.
SME or mentoring experience within an HR service delivery environment.
College diploma in HR or related field; bachelor’s degree preferred.

Working Conditions:

Must be available to work shifts between the hours of 6am and 5pm Mountain time and Stat holidays as required
Open-concept office environment which requires diplomacy, privacy and confidentiality
Adherance to company policies as well as legal requirements pertaining to Human Resources practices.
Ever-changing environment, coupled with competing priorities, which requires flexibility, and multi-tasking
Ability to deal with high pressure situations in a calm and professional manner at all times (eg. Process or system failure, open enrollment, etc.)
Ability to deal with irate callers and skilled to de-escalate in a high pressure environment
Attention to detail and high level of accuracy required – no room for error due to high risk exposure and SoX compliance/Auditor reviews
Proactive and superior customer service skills

Base Salary:

Base salary ranges from $57,000 – $65,000 CAD for Ontario locations based upon candidate’s experience, skills, and internal equity.
Applicable compensation policies and guidelines apply to internal candidates.

Benefits:

A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance, and disability.
A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.
Valuable retirement savings plans, including a savings plan with company stock as an investment option.
Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.
An Employee and Family Assistance Program.
A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.
Enbridge’s FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays, opt for a compressed work week schedule, or have flexible start and end times. Role requirements determine your eligibility for each option.

Enbridge is committed to using AI responsibly. AI may assist with certain recruiting activities, but it is not used to make employment decisions. All employment decisions are made by people.

At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com.

Information For Applicants:

Applications can be submitted via our online recruiting system only.
We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com

Apply About employer

More about this job

Responsibilities

The Employee Services Rep serves as the primary point of contact for HR inquiries, providing support across various channels regarding payroll, benefits, and HR policies. They are responsible for investigating and resolving HR issues, maintaining accurate documentation in case management systems, and promoting self-service tools to employees.

Requirements

Candidates must have a minimum of 3 years of experience in customer service or HR operations, along with proficiency in HRIS platforms like Workday. Strong communication, problem-solving skills, and the ability to handle high-pressure situations with professionalism are essential for this role.

Skills

Customer service
HR operations
Case management
Workday
Neocase
Payroll
Benefits administration
Pension administration
Communication skills
Problem solving
Decision making
Time management
Data analysis
Conflict resolution
HR policies
Onboarding

Benefits

Flexible benefits program
Health insurance
Dental insurance
Disability insurance
Paid maternity and parental leave
Retirement savings plans
Company stock investment option
Paid time off
Vacation
Sick leave
Paid personal days
Paid holidays
Employee and family assistance program
Wellness program
Hybrid work model

Visa sponsorship

Not detected in the job text

Keywords

HRIS
Workday
Neocase
Payroll
Benefits
Pension
Case management
Customer service
Onboarding
Offboarding
HR policies
Data Subject Access Requests
SOX controls
Information security
CPHR
Digital HR tools
Workforce analytics
Knowledge management
Quality assurance
SME
Mentoring
FlexWork
Hybrid work
HR transformation
Employee lifecycle
Conflict de-escalation
Audit trails
Reporting
HR advisory
Communication

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