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Added 3 mins ago
ML
Category Marketing Manager - Kits
Maple Leaf Foods Inc
Mississauga, ON
- $96,000 to $141,000 CAD / year
- Part-time
As the Category Marketing Manager, Kits you'll be tasked with leading the next phase of this growing business - developing and executing growth strategies owns developing and executing…
Added 3 mins ago
DR
Customer Experience & Field Services Manager
DMC Recruitment Group
AB · Edmonton, AB
- Full-time
…prefabricated and Ready-to-Move (RTM) homes, looking for an experienced Customer Experience & Field Services Manager to join their growing team in…
Added 3 mins ago
EA
Fuel Agent
Executive Aviation
Prince George, BC
- Temporary
Do you have strong customer service experience? Do you enjoy working with your hands? Are you passionate about airplanes? If you’ve answered yes to any of these questions, we want you!
Added 3 mins ago
C
IT Delivery Manager
Cognizant
Mississauga, ON
- Full-time
We are seeking a highly experienced IT Delivery Manager to serve as the strategic liaison between client stakeholders and global delivery teams. In this role, you will be responsible for…
Added 3 mins ago
AI
Adobe Site Reliability Engineer - Content Delivery Network
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
Participate in the shared on-call rotation as the platform’s subject-matter escalation, and lead incident management for customer-facing events.
Added 3 mins ago
A
F&I Manager - Capital Chrysler Dodge Jeep Ram
AutoCanada
AB · Edmonton, AB
- $150,000 to $200,000 CAD / year
- Other
…best. We want someone whose values align with our own and can support our people-driven culture of learning and continuous development. Working here is fast-paced, non-stop, and a little…
Added 3 mins ago
BP
Page - On-Site
Burlington Public Library
Burlington, ON
- Part-time
As a member of the Customer Experience team, reporting to the manager and working under the direction of the Branch Operations Lead, this position models BPL’s values in all interactions,…
Added 3 mins ago
TU
Applications Technical Lead
The University of British Columbia
Vancouver, BC
- $11,397 to $17,081.58 CAD / month
- Full-time
…enhancements, defect resolution, maintenance and production…
Added 3 mins ago
BC
Assistant Director of Food and Beverage
Banff Centre for Arts and Creativity
Banff, AB · AB- Banff, Alberta
- Full-time
This position provides leadership and direction to Food & Beverage Managers and support staff, and is responsible for the effective scheduling, training, motivation, and development of…
Added 3 mins ago
SD
Pharmacy Manager, Hourly Full Time Day
Shoppers Drug Mart
Edmonton, AB
- Full-time
Communicate with other health care professionals within the circle of care to provide customer care
Added 3 mins ago
CE
Class 5 Driver (Construction Equipment)
Cooper Equipment Rentals Limited
Vancouver, BC
- Full-time
If equipment is missing or broken upon pick up fill out the appropriate forms and get the customer’s signature. Turn in these forms to Branch Manager, along with pick up sheets. Tag and…
Added 3 mins ago
W
Asset Protection Associate
Walmart
Edmonton, AB
- Part-time
…helps prevent financial and physical loss, reduce shrink, and support store profitability. Through awareness, observation, and teamwork, the Asset Protection Associate helps protect people,…
Added 3 mins ago
B
Bilingual Facility Services Manager (ENG/FR)
BGIS
Montreal, QC
- Full-time
The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and…
Added 3 mins ago
Area Manager
Lammle's Western Wear
Calgary, AB
Support stores in resolving customer concerns promptly and professionally.
Added 18 mins ago
B&
Administrative Assistant
Black & McDonald Limited
Toronto, ON · Scarborough, ON
- $47,500 to $57,500 CAD / year
- Full-time
The Subcontract Administrator is located in Scarborough and typically reports directly to the Subcontract Manager. Their primary focus is assisting in subcontract management under the…
Added 18 mins ago
TH
Overnight Freight Associate - Part Time (Kanata)
The Home Depot
Ottawa, ON
- Part-time
…create a pleasant and safe shopping environment, and providing customer service as required by customer demand. In addition, most Freight Team Associates operate reach trucks, forklifts and…
Added 18 mins ago
BV
Growth Associate
Betstamp Ventures
Toronto, ON
- Full-time
…time and every number adds up. You'll report to the Senior Manager of our organic growth programs and work beside them every…
Added 18 mins ago
SP
Customer Success Manager - Core Clouds
Salesforce Partner Canada
Toronto, ON
- Full-time
The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their…
Added 18 mins ago
BV
Program Coordinator, Growth Programs
Betstamp Ventures
Toronto, ON
- Full-time
…time and every number adds up. You'll report to the Senior Manager of our organic growth programs and work beside them every…
Added 18 mins ago
A
Chef De Projet / Project Manager
Actalent
Montreal, QC
- $30 to $60 CAD / hour
- Contract
We are seeking an experienced project manager to coordinate and manage production infrastructure projects, industrial equipment acquisition, and installation within a manufacturing…
Added 18 mins ago
A
Chef De Projet / Project Manager
Actalent
Montreal, QC
- $30 to $60 CAD / hour
- Contract
We are seeking an experienced project manager to coordinate and manage production infrastructure projects, industrial equipment acquisition, and installation within a manufacturing…
Added 18 mins ago
C
Security Associate
Carvana
ON · Ontario, Canada
- Full-time
…position, reporting to your Safe & Secure Functional Lead or…
Added 18 mins ago
GL
Store Manager
goeasy Ltd.
Corner Brook, NL
- Full-time
Build superior customer sales experiences by welcoming and engaging customers in person, over the phone, and by email
Added 18 mins ago
EG
Supervisor (Weekend Shift)
ESCO Group LLC
Port Hope, ON
- Part-time
…path that our people must take. Instead, everyone is given the support and freedom to tailor; make their own career and do the best work of their…
Added 18 mins ago
B
Seed Processing Supervisor
BASF
Lethbridge, AB
- Full-time
Providing coaching and support to the Process Team Leads and Operators as well as provide feedback on performance to the Cleaning Plant Manager.

Enbridge

Employee Services Rep

Edmonton, AB, Canada
Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Experience: Minimum 3 years of experience in customer service or related HR operations role or equivalent certification or college diploma
Posting language: English
Posted: Oct 30, 2026

Original job description

Posting End Date:

November 06, 2026

Employee Type:

Regular-Full time

Union/Non:

This is a non-union position

Are you an aspiring HR professional? If you have a positive demeanor with a high level of professionalism, we have an excellent opportunity for you!

As an Employee Services Rep, the primary responsibility in this role is outstanding customer service to employees, in a high pressure contact centre environment. Specific accountabilities include answering inquiries, researching and resolving payroll, benefit, pension and workforce information issues, through the case management system.

If this role sounds exciting, apply now!

What You Will Do:

Serve as the first point of contact for HR inquiries across phone, chat, case, and email channels, providing accurate and timely support on pay, time and time-off, benefits, pension, leaves, HR policies, onboarding, offboarding, and other employee lifecycle events.
Investigate and resolve standard HR issues by validating information across HR systems, coordinating with specialized teams, and delivering first-contact resolution where possible while meeting established service level agreements (SLAs); exercise sound judgment when escalating complex matters.
Guide employees and leaders in the effective use of Workday, Mya – our HR chatbot, and other digital HR tools, promoting self-service and providing support with personal information updates, banking details, time entry, benefits and pension elections, and manager self-service transactions.
Accurately document interactions, investigations, and supporting information in Neocase and other HR systems; maintain complete audit trails, pull Workday reports and MyHR contact history, support HR investigations and fact-finding, and assist with Data Subject Access Requests (DSARs).
Handle sensitive, confidential, and regulated information in accordance with privacy, SOX controls, and information security requirements while building strong partnerships with Payroll, Benefits, Pension, Leaves, HR Advisory Services, Workforce Analytics, and other specialized HR teams.
Identify recurring issues, knowledge gaps, and process inefficiencies and recommend data-driven improvements; contribute to job aids, knowledge articles, FAQs, training materials, quality assurance reviews, peer coaching, SME/ASME activities, and cross-team knowledge sharing.
Support the onboarding and ongoing development of MyHR team members through coaching, shadowing, and knowledge transfer; provide flexible operational support during peak HR cycles, system go-lives, and changing business priorities while demonstrating MyHR Guiding Principles and Enbridge core values.

Who You Are:

Required

Minimum 3 years of experience in customer service or related HR operations role or equivalent certification or college diploma
Strong customer service orientation with demonstrated ability to manage high volume, multi-channel inquiries.
Proven experience working with HRIS platforms (Workday preferred) and case management systems (Neocase or similar).
Excellent written and verbal communication skills; ability to explain complex HR concepts clearly.
Strong judgment, problem solving, and decision making skills.
Time management skills and ability to prioritize
Continuous improvement mindset
Ability to remain calm under pressure and effectively deescalate sensitive situations.
Fluency in English; French bilingualism considered an asset.

Preferred

HR designation or progress toward CPHR (or payroll/benefits designation).
Experience supporting HR transformations, system implementations, or digital self-service initiatives.
SME or mentoring experience within an HR service delivery environment.
College diploma in HR or related field; bachelor’s degree preferred.

Working Conditions:

Must be available to work shifts between the hours of 6am and 5pm Mountain time and Stat holidays as required
Open-concept office environment which requires diplomacy, privacy and confidentiality
Adherance to company policies as well as legal requirements pertaining to Human Resources practices.
Ever-changing environment, coupled with competing priorities, which requires flexibility, and multi-tasking
Ability to deal with high pressure situations in a calm and professional manner at all times (eg. Process or system failure, open enrollment, etc.)
Ability to deal with irate callers and skilled to de-escalate in a high pressure environment
Attention to detail and high level of accuracy required – no room for error due to high risk exposure and SoX compliance/Auditor reviews
Proactive and superior customer service skills

Base Salary:

Base salary ranges from $57,000 – $65,000 CAD for Ontario locations based upon candidate’s experience, skills, and internal equity.
Applicable compensation policies and guidelines apply to internal candidates.

Benefits:

A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance, and disability.
A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.
Valuable retirement savings plans, including a savings plan with company stock as an investment option.
Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.
An Employee and Family Assistance Program.
A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.
Enbridge’s FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays, opt for a compressed work week schedule, or have flexible start and end times. Role requirements determine your eligibility for each option.

Enbridge is committed to using AI responsibly. AI may assist with certain recruiting activities, but it is not used to make employment decisions. All employment decisions are made by people.

At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com.

Information For Applicants:

Applications can be submitted via our online recruiting system only.
We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com

Apply About employer

More about this job

Responsibilities

The Employee Services Rep serves as the primary point of contact for HR inquiries, providing support across various channels regarding payroll, benefits, and HR policies. They are responsible for investigating and resolving HR issues, maintaining accurate documentation in case management systems, and promoting self-service tools to employees.

Requirements

Candidates must have a minimum of 3 years of experience in customer service or HR operations, along with proficiency in HRIS platforms like Workday. Strong communication, problem-solving skills, and the ability to handle high-pressure situations with professionalism are essential for this role.

Skills

Customer service
HR operations
Case management
Workday
Neocase
Payroll
Benefits administration
Pension administration
Communication skills
Problem solving
Decision making
Time management
Data analysis
Conflict resolution
HR policies
Onboarding

Benefits

Flexible benefits program
Health insurance
Dental insurance
Disability insurance
Paid maternity and parental leave
Retirement savings plans
Company stock investment option
Paid time off
Vacation
Sick leave
Paid personal days
Paid holidays
Employee and family assistance program
Wellness program
Hybrid work model

Visa sponsorship

Not detected in the job text

Keywords

HRIS
Workday
Neocase
Payroll
Benefits
Pension
Case management
Customer service
Onboarding
Offboarding
HR policies
Data Subject Access Requests
SOX controls
Information security
CPHR
Digital HR tools
Workforce analytics
Knowledge management
Quality assurance
SME
Mentoring
FlexWork
Hybrid work
HR transformation
Employee lifecycle
Conflict de-escalation
Audit trails
Reporting
HR advisory
Communication

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