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Added 11 mins ago
U
Principal Sales Performance Coach
UKG
Canada
- Full-time
…and develop scalable strategies that strengthen seller and manager…
Added 11 mins ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Kamloops, BC
- Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 11 mins ago
FP
Restaurant & Banquet Manager
Four Points by Sheraton Kelowna Airport
Kelowna, BC
- $60,000 to $64,000 CAD / year
- Full-time
…Suites Kelowna is currently looking for a Restaurant & Banquet…
Added 26 mins ago
IC
HR & Admin Generalist - POPJOY Retail
IGG.com Canada
Vancouver, BC
- Full-time
…supporting our people and retail operations, with a primary focus on payroll and benefits…
Added 26 mins ago
BC
Assistant Director of Food and Beverage
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Banff, AB · AB- Banff, Alberta
- Full-time
Monitor payroll and labour costs, identify opportunities to improve productivity, and ensure that scheduling and staffing practices align with departmental budgets, collective agreements,…
Added 26 mins ago
Area Manager
Lammle's Western Wear
Calgary, AB
…breathe the Western lifestyle and genuinely enjoy it. The Area Manager is critical in delivering an exceptional Lammle’s Experience to our customers. As an Area Manager, you are responsible…
Added 41 mins ago
GL
Store Manager
goeasy Ltd.
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- Full-time
Plan schedules, administer timesheets, manage payroll, and other ad hoc administrative duties
Added 41 mins ago
TS
Payoll and Benefits Specialist
The Staffing Alternative
Vaughan, ON
- $65,000 to $75,000 CAD / year
- Full-time
CHRP or Certified Payroll Manager (CPM) designation in progress is an asset.
Added 41 mins ago
BT
Senior Manager, Small Business Services
Baker Tilly Canada
Winnipeg, MB
- Full-time
We are looking for a full-time, permanent Senior Manager to lead our small business practice in Winnipeg, Manitoba. This role suits an experienced small business practitioner who knows…
Added 41 mins ago
CL
Human Resources - HR Business Partner
Cosmetica Laboratories Inc
Toronto, ON · Scarborough, ON
- Full-time
…governance, escalates significant risks and exceptions to the Senior Manager, Human Resources, and remains responsible for coordinating approved actions through…
Added 56 mins ago
Co-Manager
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Abbotsford, BC
As Co-Manager, you partner with the Store Manager to deliver an exceptional in-store experience, grow talent, and drive results. You coach selling behaviors, elevate visual standards, and…
Added 56 mins ago
Visual Lead (Full - Time) - Oakridge Centre
ALO
Vancouver, BC
…accordance with directive and with partnership of the Visual…
Added 1 hour ago
TU
Administrative Assistant, HR Students & Facilities
The University of British Columbia
Vancouver, BC
- $4,719 to $4,960 CAD / month
- Full-time
…employment eligibility and work permits, consulting with the Manager, Administration as needed. Liaises with UBC Integrated Service Centre (ISC) to resolve human resource and payroll…
Added 1 hour ago
PM
Health & Safety Administrator
Pitt Meadows Plumbing & Mechanical Systems
Maple Ridge, BC
- Full-time
Coordinate routine communication among the worker, supervisor, payroll, Human Resources, treatment providers and WorkSafeBC as directed by the Health & Safety Manager.
Added 1 hour ago
TG
Planet Fitness - General Manager - London Oxbury Mall
Taymax Group
London, ON
- Full-time
The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. This position…
Added 1 hour ago
A
Visual Lead (Full - Time) - Oakridge Centre
ALO
Vancouver, BC
- Full-time
…accordance with directive and with partnership of the Visual…
Added 1 hour ago
Unit Clerk, Surgical Services - Royal Columbian Hospital
Fraser Health
New Westminster, BC
Maintains timekeeping records for regular and casual staff and submits/enters to payroll system as required. Receives and processes requests such as vacation, leaves of absence and…
Added 1 hour ago
TS
Payoll and Benefits Specialist
The Staffing Alternative
Vaughan, ON
- Full-time
● CHRP or Certified Payroll Manager (CPM) designation in progress is an asset.
Added 1 hour ago
Toronto- Japanese speaking - Manager Tax - People Advisory Services, Mobility
EY
Toronto, ON
Toronto- Japanese speaking - Manager Tax – People Advisory Services, Mobility
Added 1 hour ago
Toronto- Mandarin speaking - Manager Tax - People Advisory Services, Mobility 1
EY
Toronto, ON
We currently have an excellent career opportunity for a Tax Manager, Mobility (Expat Tax). This position offers excellent opportunities to learn and tremendous career potential.
Added 2 hours ago
T
Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
Teleperformance
TPCA The Well
- Full-time
As a Partner Customer Success Manager (PCSM), you are the dedicated post-sales commercial owner and strategic platform advisor for a high-value portfolio of 150–250 accounting firms,…
Added 2 hours ago
T
Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
Teleperformance
TPCA The Well
- Full-time
As a Partner Customer Success Manager (PCSM), you are the dedicated post-sales commercial owner and strategic platform advisor for a high-value portfolio of 150–250 accounting firms,…
Added 2 hours ago
T
Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
Teleperformance
TPCA The Well
- Full-time
As a Partner Customer Success Manager (PCSM), you are the dedicated post-sales commercial owner and strategic platform advisor for a high-value portfolio of 150–250 accounting firms,…
Added 2 hours ago
Operations Manager, School of Skilled Trades and Apprenticeship
Mohawk College
Hamilton, ON
Reporting to the Senior Manager, Administration, within the School of Skilled Trades and Apprenticeship, the incumbent is responsible for overseeing and managing the administrative and…
Added 2 hours ago
BV
ASSISTANT.E GÉRANT.E
Bikini Village
L'étang-du-nord, QC
- Full-time

Enbridge

Employee Services Rep

Edmonton, AB, Canada
Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Experience: Minimum 3 years of experience in customer service or related HR operations role or equivalent certification or college diploma
Posting language: English
Posted: Oct 30, 2026

Original job description

Posting End Date:

November 06, 2026

Employee Type:

Regular-Full time

Union/Non:

This is a non-union position

Are you an aspiring HR professional? If you have a positive demeanor with a high level of professionalism, we have an excellent opportunity for you!

As an Employee Services Rep, the primary responsibility in this role is outstanding customer service to employees, in a high pressure contact centre environment. Specific accountabilities include answering inquiries, researching and resolving payroll, benefit, pension and workforce information issues, through the case management system.

If this role sounds exciting, apply now!

What You Will Do:

Serve as the first point of contact for HR inquiries across phone, chat, case, and email channels, providing accurate and timely support on pay, time and time-off, benefits, pension, leaves, HR policies, onboarding, offboarding, and other employee lifecycle events.
Investigate and resolve standard HR issues by validating information across HR systems, coordinating with specialized teams, and delivering first-contact resolution where possible while meeting established service level agreements (SLAs); exercise sound judgment when escalating complex matters.
Guide employees and leaders in the effective use of Workday, Mya – our HR chatbot, and other digital HR tools, promoting self-service and providing support with personal information updates, banking details, time entry, benefits and pension elections, and manager self-service transactions.
Accurately document interactions, investigations, and supporting information in Neocase and other HR systems; maintain complete audit trails, pull Workday reports and MyHR contact history, support HR investigations and fact-finding, and assist with Data Subject Access Requests (DSARs).
Handle sensitive, confidential, and regulated information in accordance with privacy, SOX controls, and information security requirements while building strong partnerships with Payroll, Benefits, Pension, Leaves, HR Advisory Services, Workforce Analytics, and other specialized HR teams.
Identify recurring issues, knowledge gaps, and process inefficiencies and recommend data-driven improvements; contribute to job aids, knowledge articles, FAQs, training materials, quality assurance reviews, peer coaching, SME/ASME activities, and cross-team knowledge sharing.
Support the onboarding and ongoing development of MyHR team members through coaching, shadowing, and knowledge transfer; provide flexible operational support during peak HR cycles, system go-lives, and changing business priorities while demonstrating MyHR Guiding Principles and Enbridge core values.

Who You Are:

Required

Minimum 3 years of experience in customer service or related HR operations role or equivalent certification or college diploma
Strong customer service orientation with demonstrated ability to manage high volume, multi-channel inquiries.
Proven experience working with HRIS platforms (Workday preferred) and case management systems (Neocase or similar).
Excellent written and verbal communication skills; ability to explain complex HR concepts clearly.
Strong judgment, problem solving, and decision making skills.
Time management skills and ability to prioritize
Continuous improvement mindset
Ability to remain calm under pressure and effectively deescalate sensitive situations.
Fluency in English; French bilingualism considered an asset.

Preferred

HR designation or progress toward CPHR (or payroll/benefits designation).
Experience supporting HR transformations, system implementations, or digital self-service initiatives.
SME or mentoring experience within an HR service delivery environment.
College diploma in HR or related field; bachelor’s degree preferred.

Working Conditions:

Must be available to work shifts between the hours of 6am and 5pm Mountain time and Stat holidays as required
Open-concept office environment which requires diplomacy, privacy and confidentiality
Adherance to company policies as well as legal requirements pertaining to Human Resources practices.
Ever-changing environment, coupled with competing priorities, which requires flexibility, and multi-tasking
Ability to deal with high pressure situations in a calm and professional manner at all times (eg. Process or system failure, open enrollment, etc.)
Ability to deal with irate callers and skilled to de-escalate in a high pressure environment
Attention to detail and high level of accuracy required – no room for error due to high risk exposure and SoX compliance/Auditor reviews
Proactive and superior customer service skills

Base Salary:

Base salary ranges from $57,000 – $65,000 CAD for Ontario locations based upon candidate’s experience, skills, and internal equity.
Applicable compensation policies and guidelines apply to internal candidates.

Benefits:

A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance, and disability.
A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.
Valuable retirement savings plans, including a savings plan with company stock as an investment option.
Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.
An Employee and Family Assistance Program.
A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.
Enbridge’s FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays, opt for a compressed work week schedule, or have flexible start and end times. Role requirements determine your eligibility for each option.

Enbridge is committed to using AI responsibly. AI may assist with certain recruiting activities, but it is not used to make employment decisions. All employment decisions are made by people.

At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com.

Information For Applicants:

Applications can be submitted via our online recruiting system only.
We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com

Apply About employer

More about this job

Responsibilities

The Employee Services Rep serves as the primary point of contact for HR inquiries, providing support across various channels regarding payroll, benefits, and HR policies. They are responsible for investigating and resolving HR issues, maintaining accurate documentation in case management systems, and promoting self-service tools to employees.

Requirements

Candidates must have a minimum of 3 years of experience in customer service or HR operations, along with proficiency in HRIS platforms like Workday. Strong communication, problem-solving skills, and the ability to handle high-pressure situations with professionalism are essential for this role.

Skills

Customer service
HR operations
Case management
Workday
Neocase
Payroll
Benefits administration
Pension administration
Communication skills
Problem solving
Decision making
Time management
Data analysis
Conflict resolution
HR policies
Onboarding

Benefits

Flexible benefits program
Health insurance
Dental insurance
Disability insurance
Paid maternity and parental leave
Retirement savings plans
Company stock investment option
Paid time off
Vacation
Sick leave
Paid personal days
Paid holidays
Employee and family assistance program
Wellness program
Hybrid work model

Visa sponsorship

Not detected in the job text

Keywords

HRIS
Workday
Neocase
Payroll
Benefits
Pension
Case management
Customer service
Onboarding
Offboarding
HR policies
Data Subject Access Requests
SOX controls
Information security
CPHR
Digital HR tools
Workforce analytics
Knowledge management
Quality assurance
SME
Mentoring
FlexWork
Hybrid work
HR transformation
Employee lifecycle
Conflict de-escalation
Audit trails
Reporting
HR advisory
Communication

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