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Added 2 mins ago
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Enbridge

Répartiteur / Workload Coordinator (Dispatcher)

Gatineau, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English · French
Posted: Oct 9, 2026

Original job description

English section of this bilingual listing.

Gazifère, the exclusive distributor of natural gas in the Outaouais, and a dynamic and rapidly growing business, is looking for Workload Coordinators to join our team!

Our Workload Coordinators play a vital role in Enbridge's operations. They are primarily responsible for issuing and monitoring work, communicating and providing record information, and coordinating emergency situations. If you are detail-oriented, have excellent communication and interpersonal skills, apply today!

Note: As we frequently seek qualified candidates for our Workload Coordinator roles, this is an open call posting for the Gatineau, QC area. As openings arise for these roles qualified candidates will be contacted.

Who We Are
Our purpose is to provide safe, reliable, sustainable energy that fuels people's quality of life. We deliver the energy people need and want - to heat their homes, to keep their lights on, to keep them mobile and connected.

We welcome new team members where everyone is committed to helping each other get the job done, while feeling valued and appreciated for your efforts. We are guided by our values of Safety, Integrity, Respect, and Inclusion. These values help us to establish trust with our people, customers, and the communities we serve across the Outaouais. We believe strongly in supporting the communities where we live and operate - by giving back and contributing to their strength and vitality.

Interested in exploring an opportunity at Gazifere? We would love to hear from you - apply today!

What You Will Do

Respond professionally to customer service and emergency calls
Listen and assess customer needs and follow-up as requested
Complete data entry for service and emergency calls
Distribute, issue and monitor service requests to operations teams, locators and service contractor and, initiate an investigation on the calls when necessary
Perform various administrative tasks
Manage different IT systems
Act as a reference for requests from Customer Service Representatives

Who You Are

You will have the following:

High School diploma or equivalent
Bilingual, the person in this role must be fluent in French (speaking, reading, writing). As the person in this role is required to frequently interact with colleagues, stakeholders and clients that do not speak French, a proficient knowledge of English(speaking, reading, writing) is also required.
Proven strong work ethic while under pressure with minimal direction, and capable of managing priorities and stress
Excellent organizational skills with an ability to multi-task and prioritize
Strong communication skills with the ability to speak professionally with internal and external customers
Professional, resourceful, and initiative-driven
Good knowledge of IT software
Previous dispatch experience is an asset

Working Conditions

There are various shift schedules for our Workload Coordinator roles:

Day Shift (x2): 35h/week, 7am to 3pm and 9am to 5pm
Evening Shift: 35h/week, 4pm to 11pm
Weekend Shift (x3): 16h/week 7am to 3pm, 9am to 5pm, and 3pm to 11pm
Night Shift (x2): 32h/week & 24h/week, 11pm to 7am.

Benefits:

A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability.
A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.
Valuable retirement savings plans, including a savings plan with company stock as an investment option.
Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.
An Employee and Family Assistance Program.
A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.

At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com.

Information For Applicants:

Applications can be submitted via our online recruiting system only.
We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
Final candidates for this position may be required to undergo a security screening, including a criminal records check.

Read the full bilingual original

Posting End Date:

November 27, 2026

Employee Type:

Regular-Full time

Union/Non:

This is a non-union position

Gazifère, le distributeur exclusif de gaz naturel en Outaouais et une entreprise dynamique et en forte croissance, est à la recherche d’un Répartiteur.

Les répartiteurs jouent un rôle clé chez Gazifère. Ils sont principalement responsables de répartir les appels de services, de s’assurer du suivi des travaux, de partager l’information des archives et de s’assurer de la bonne coordination des situations d’urgences.

Si vous êtes axé sur les détails, avez d’excellentes compétences en communication et en relations interpersonnelles, postulez dès aujourd’hui!

Remarque : Comme nous recherchons fréquemment des candidat(e)s qualifié(e)s pour nos postes de Répartiteur, il s'agit d'un appel d'offres ouvert pour la région de Gatineau, au Québec. Au fur et à mesure que des postes se présenteront pour ces rôles, nous communiquerons avec les candidat(e)s qualifié(e)s.

Qui sommes-nous?

Notre objectif est de fournir une énergie sûre et fiable qui contribue à la qualité de vie des personnes. Nous alimentons les besoins énergétiques des gens, nécessaires à leur chauffage domestique, à leur éclairage, à leurs déplacements et à leur connectivité.

Nous accueillons les nouveaux membres au sein d'une équipe où tout le monde s'engage à s'entraider afin d'accomplir le travail tout en se sentant valorisé et apprécié. Nous sommes guidés par nos valeurs de sécurité, d'intégrité, de respect et d'inclusion. Ces valeurs nous aident à établir une relation de confiance avec nos employés, nos abonnés et les collectivités que nous desservons dans toute la région de l'Outaouais. Nous soutenons fermement les collectivités dans lesquelles nous vivons et travaillons, en leur donnant en retour et en contribuant à leur force et à leur vitalité.

Êtes-vous intéressé(e) à explorer cette possibilité au sein de Gazifère? Nous aimerions savoir ce que vous en pensez. Posez votre candidature dès aujourd'hui!

Un aperçu de votre quart de travail (vos responsabilités)

Répondre de manière professionnelle aux appels de service et d’urgence de la clientèle
Écouter et évaluer les besoins du client, et assurer les suivis requis selon les demandes
Compléter l’entrée de données relatives aux appels de service et d’urgence
Répartir, émettre et contrôler les demandes de service destinées aux équipes des opérations, aux localisateurs et à l’entrepreneur de service, et, investiguer sur certains de ces appels au besoin
Effectuer diverses tâches administratives
Composer avec différents systèmes informatiques
Agir à titre de référence pour les demandes provenant des représentants du service à la clientèle

Vous êtes la personne que nous cherchons si vous avez à offrir (vos qualifications)

Du bilinguisme. La personne dans ce poste doit maîtriser le français. Comme cette personne devra interagir fréquemment avec des collègues, intervenants et clients qui ne parlent pas le français, il est donc exigé que cette personne possède une bonne connaissance de la langue anglaise, tant à l’orale qu’à l’écrit.
Un diplôme d’études secondaires complété
La capacité de travailler sous pression avec un minimum de supervision, et de gérer les priorités et le stress
D’excellentes compétences organisationnelles vous permettant d’exécuter plusieurs tâches à la fois tout en établissant et respectant vos priorités
D’impeccable compétences de communication et d’écoute
Du dynamisme, de l’initiative, et de la débrouillardise
Une bonne maîtrise des outils informatiques
Expérience de répartition antérieure serait un atout

Conditions de travail
Il existe différents horaires de quarts de travail pour nos rôles de Répartiteur

Quart de jour (x2): 35h/semaine, 7h à 15h et 9h à 17h
Quart de soir : 35h/semaine, 35h/semaine, 16h à 23h
Quart de fin de semaine (x3) : 16h/semaine de 7h à 15h, de 9h à 17h et de 15h à 23h
Quart de nuit (x2) : 32h/semaine & 24h/semaine, 23h à 7h.

Avantages :

Un programme d’avantages sociaux flexible permettant à chaque employé(e) de choisir le niveau de couverture requis pour sa famille dans les domaines de la santé, des soins dentaires, des assurances et de l’invalidité.
Un congé de maternité et parental payé offrant jusqu’à 20 semaines de congé payé pour le parent ayant donné naissance, et jusqu’à 12 semaines pour l'autre parent admissible, offrant flexibilité et soutien lors de cet événement de vie important.
Des régimes d’épargne-retraite avantageux, incluant un régime d’épargne avec des actions de l’entreprise comme option de placement.
Des congés payés (vacances/maladie), des journées personnelles payées (selon l’emplacement) ainsi que des jours fériés payés.
Un Programme d’aide aux employés et à leur famille.
Un programme de mieux-être axé sur le soutien des employés pour une meilleure santé en offrant des outils, des ressources et des occasions d’améliorer le bien-être physique, mental, social et financier.

******

Gazifère, the exclusive distributor of natural gas in the Outaouais, and a dynamic and rapidly growing business, is looking for Workload Coordinators to join our team!

Our Workload Coordinators play a vital role in Enbridge's operations. They are primarily responsible for issuing and monitoring work, communicating and providing record information, and coordinating emergency situations. If you are detail-oriented, have excellent communication and interpersonal skills, apply today!

Note: As we frequently seek qualified candidates for our Workload Coordinator roles, this is an open call posting for the Gatineau, QC area. As openings arise for these roles qualified candidates will be contacted.

Who We Are
Our purpose is to provide safe, reliable, sustainable energy that fuels people's quality of life. We deliver the energy people need and want - to heat their homes, to keep their lights on, to keep them mobile and connected.

We welcome new team members where everyone is committed to helping each other get the job done, while feeling valued and appreciated for your efforts. We are guided by our values of Safety, Integrity, Respect, and Inclusion. These values help us to establish trust with our people, customers, and the communities we serve across the Outaouais. We believe strongly in supporting the communities where we live and operate - by giving back and contributing to their strength and vitality.

Interested in exploring an opportunity at Gazifere? We would love to hear from you - apply today!

What You Will Do

Respond professionally to customer service and emergency calls
Listen and assess customer needs and follow-up as requested
Complete data entry for service and emergency calls
Distribute, issue and monitor service requests to operations teams, locators and service contractor and, initiate an investigation on the calls when necessary
Perform various administrative tasks
Manage different IT systems
Act as a reference for requests from Customer Service Representatives

Who You Are

You will have the following:

High School diploma or equivalent
Bilingual, the person in this role must be fluent in French (speaking, reading, writing). As the person in this role is required to frequently interact with colleagues, stakeholders and clients that do not speak French, a proficient knowledge of English(speaking, reading, writing) is also required.
Proven strong work ethic while under pressure with minimal direction, and capable of managing priorities and stress
Excellent organizational skills with an ability to multi-task and prioritize
Strong communication skills with the ability to speak professionally with internal and external customers
Professional, resourceful, and initiative-driven
Good knowledge of IT software
Previous dispatch experience is an asset

Working Conditions

There are various shift schedules for our Workload Coordinator roles:

Day Shift (x2): 35h/week, 7am to 3pm and 9am to 5pm
Evening Shift: 35h/week, 4pm to 11pm
Weekend Shift (x3): 16h/week 7am to 3pm, 9am to 5pm, and 3pm to 11pm
Night Shift (x2): 32h/week & 24h/week, 11pm to 7am.

Benefits:

A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability.
A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.
Valuable retirement savings plans, including a savings plan with company stock as an investment option.
Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.
An Employee and Family Assistance Program.
A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.

Information For Applicants:

Applications can be submitted via our online recruiting system only.
We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com

Apply About employer

More about this job

Responsibilities

The workload coordinator is responsible for responding to service and emergency calls, assessing customer needs, and performing data entry. They also coordinate service requests for operations teams and act as a reference for customer service representatives.

Requirements

Candidates must have a high school diploma and be fluent in both French and English. Strong organizational skills, the ability to work under pressure, and proficiency with IT systems are required.

Skills

Dispatching
Customer service
Emergency response
Data entry
Communication
Interpersonal skills
Problem solving
Time management
Stress management
Organizational skills
Multitasking
IT systems management
Bilingualism
Resourcefulness
Initiative

Benefits

Flexible benefits program
Health insurance
Dental insurance
Disability insurance
Paid maternity leave
Paid parental leave
Retirement savings plans
Company stock options
Paid time off
Paid vacation
Paid sick leave
Paid personal days
Paid holidays
Employee and family assistance program
Wellness program

Visa sponsorship

Not detected in the job text

Keywords

Dispatch
Workload Coordinator
Natural Gas
Customer Service
Emergency Response
Data Entry
Operations
Administrative Tasks
IT Systems
Bilingual
Gatineau
Outaouais
Shift Work
Safety
Integrity
Respect
Inclusion
Energy Sector

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