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Added 10 mins ago
Temporary Administrative Assistant 6 (up to 12 months)
City of Saint John
Saint John, NB
Temporary
The successful applicant may be eligible to participate in a Flexible Time Options Program which includes the option of working a 4 or 5-day work week, subject to business requirements.
Added 10 mins ago
Full Time Registered Practical Nurse (RPN) Supervisor
SOAR Community Services
Brantford, ON
Full-time
We are recruiting for a Full Time Registered Practical Nurse (RPN) Supervisor. This role is a vital part of our Withdrawal Management and Treatment Services, supporting staff and clients…
Added 10 mins ago
Business Advisor
City of Saint John
Saint John, NB
Full-time
The position serves as backup to the Customer Service Manager and provides leadership to the Customer Experience Specialist.
Added 26 mins ago
Banking Relationship Sales Representative (Small Business Solutions)
ADP
Mississauga, ON
$71,600 to $121,600 CAD / year
Full-time
Promotion progression- This role is designed with a built-in progression. You come in as a District Manager, but we don’t expect you to perform at full quota immediately. There’s a ramp…
Added 26 mins ago
Outside Field Sales Representative (Small Business Solutions)
ADP
Mississauga, ON
$71,600 to $121,600 CAD / year
Full-time
Promotion progression- This role is designed with a built-in progression. You come in as a District Manager, but we don’t expect you to perform at full quota immediately. There’s a ramp…
Added 26 mins ago
Production Manager
General Dynamics Missions System International
Ottawa, ON
Full-time
Reporting to the Production Program Manager, the Deputy Production Program Manager leads a production team in an assembly/test environment, exhibiting effective leadership and coaching…
Added 26 mins ago
Senior Project Engineer - Systems Engineer
General Dynamics Missions System International
Ottawa, ON
Full-time
As a full-time employee at General Dynamics Mission Systems–Canada, you’ll enjoy a competitive total rewards package that supports your professional and personal well-being:
Added 26 mins ago
Retail Experience Lead
Fire & Flower Inc.
Hamilton, ON
Excellent organizational and time management skills.
Added 56 mins ago
Senior Governance & Control Analyst
TD
Toronto, ON
Full-time
…allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience,…
Added 56 mins ago
General Duty Nurse (N2) - Emergency
Winnipeg Regional Health Authority
Winnipeg, MB
Emergency Nursing Orientation is a full-time program. Orientees are required to participate on a full-time basis during Level 1, 2, and 3 training periods.
Added 56 mins ago
Licensed Practical Nurse (LPN) - Emergency
Winnipeg Regional Health Authority
Winnipeg, MB
Emergency Nursing Orientation is a full-time program. Orientees are required to participate on a full-time basis during Level 1, 2, and 3 training periods.
Added 56 mins ago
Nurse 2
Winnipeg Regional Health Authority
Winnipeg, MB
…may be eligible to earn an additional $5.95/hour when working full-time hours within a prescribed six-month reporting period. (Effective April 1, 2025 – March 31st…
Added 56 mins ago
Nurse 2 - Ortho Trauma
Winnipeg Regional Health Authority
Winnipeg, MB
…may be eligible to earn an additional $5.95/hour when working full-time hours within a prescribed six-month reporting period. (Effective April 1, 2025 – March 31st…
Added 56 mins ago
Registered Psychiatric Nurse/Nurse (N2) - SH Acute Area 12 SMHC
Winnipeg Regional Health Authority
Selkirk, MB
…may be eligible to earn an additional $5.95/hour when working full-time hours within a prescribed six-month reporting period. (Effective April 1, 2025 – March 31st…
Added 1 hour ago
Project Manager (Industrial & Logistics)
Turner & Townsend
Toronto, ON
Full-time
The base salary range for this full-time role is $75,000 - $110,000 per year. Ranges are determined by role and level and represent a good faith effort to provide a fair and equitable…
Added 1 hour ago
Business Development Manager, Tactical Comms and Information Systems
General Dynamics Missions System International
Ottawa, ON
Full-time
As a full-time employee at General Dynamics Mission Systems–Canada, you’ll enjoy a competitive total rewards package that supports your professional and personal well-being:
Added 1 hour ago
Engineering Manager, Software
General Dynamics Missions System International
Ottawa, ON
$122,000 to $155,000 CAD / year
Full-time
As a full-time employee at General Dynamics Mission Systems–Canada, you’ll enjoy a competitive total rewards package that supports your professional and personal well-being:
Added 1 hour ago
Life Cycle Material Engineering Specialist
General Dynamics Missions System International
Ottawa, ON
Full-time
…troubleshooting of product issues, as well as acting as a liaison between program teams, customers and other internal stakeholders regarding product support matters . A key aspect of this…
Added 1 hour ago
Clinical Research Coordinator – Nurse - CIM - Phase 1 Oncology
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
Status : Temporary Full-time, maternity leave replacement.
Added 1 hour ago
Clinical Research Coordinator – Endometriosis Research Program
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Contract
Department / Research Program: Department of Obstetrics and Gynecology
Added 1 hour ago
Licensed Practical Nurse (LPN) or Research Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
Status: Temporary, full time (35-hour workweek)
Added 1 hour ago
MRI Technologist
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
Status: Temporary, full time (35-hour workweek)
Added 1 hour ago
Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
The Research Institute of the MUHC is seeking an interim Project Manager to join the Capture and Optimization of Research Data (CORD) platform of the Centre for Outcomes Research and…
Added 1 hour ago
Clinical Research Coordinator - Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Contract
Status : Temporary full time (35 hours/weeks - 12-month contract)
Added 1 hour ago
Operations Support Analyst, eHealth
First Nations Health Authority
Vancouver, BC · Metro Vancouver A, BC
Full-time
Reporting to the Operations Manager, eHealth, the Operation Support Analyst provides support to FNHA eHealth for maintaining the FNHA Supported EMR and Telehealth network to an expanding…

Enbridge

Team Lead, Digital Channels

Toronto, ON, Canada
North York, Canada

Job type: Full-time
Apply by: Oct 10, 2026
Posting language: English
Posted: Sep 29, 2026

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Applications open in a new tab.

Original job description

Posting End Date:

October 09, 2026

Employee Type:

Regular-Full time

Union/Non:

This is a non-union position

At Enbridge, we bring together talented people who share a commitment to safety, innovation, collaboration, and delivering meaningful results for the communities we serve. As the Team Lead, Digital Channels, you will lead the evolution of customer experiences across web, mobile, chat and voice channels. You will guide a team of digital professionals, shape a multichannel roadmap, and work with partners across Canada and the United States to deliver accessible, customer-focused solutions. If you are energized by developing people, turning insights into action, and making digital interactions simpler and more effective, we encourage you to apply.

What You Will Do:

Lead, coach, and develop a team of product owners and business analysts, establishing clear priorities and supporting their professional growth.
Shape and deliver a multichannel roadmap across web, mobile, IVR, chatbot, and live chat platforms.
Oversee multiple digital initiatives from discovery and planning through implementation and post-launch validation.
Lead channel adoption strategies that increase customer self-service utilization while reducing avoidable contact centre demand and operating costs.
Evaluate emerging technologies, industry trends, and customer expectations to identify opportunities for innovation and enhance the digital customer experience.
Champion accessible, intuitive customer journeys for services such as payments, meter reads, appointments, and service requests.
Use customer feedback, performance measures, testing, and operational insights to improve digital adoption, satisfaction, and efficiency.
Build strong partnerships with Operations, Technology, Security, Regulatory Affairs, Finance, vendors, and offshore service providers.
Incorporate privacy, accessibility, compliance, change management, and release governance into digital solutions across Canadian and U.S. markets.

Who You Are:

You have a related university degree and six or more years of relevant experience, or an equivalent combination of education, certification, and experience.
You have experience leading digital transformation, customer experience, product delivery, or multichannel service initiatives.
You are an inclusive people leader who can coach employees, build trust, remove barriers, and unite distributed teams around shared outcomes.
You understand agile or hybrid delivery approaches and can manage concurrent initiatives, priorities, risks, performance measures, and stakeholder expectations.
You use data to guide decisions and are comfortable working with customer experience measures such as satisfaction, resolution, containment, deflection, and conversion.
You can influence senior stakeholders and build effective relationships across business functions, vendors, cultures, jurisdictions, and time zones.
Experience with customer-facing digital platforms, customer journey mapping, accessibility standards, analytics tools, or customer experience management practices is considered an asset.
Knowledge of regulatory, privacy, cybersecurity, and compliance considerations related to customer-facing digital services is preferred.
Experience leading geographically distributed teams and supporting digital services across Canadian and U.S. markets is preferred.

Working Conditions:

Some travel within Canada and occasionally to the United States is required.
The role involves light physical effort and standard visual and sensory demands associated with an office environment.
The position works with teams and partners across multiple locations and time zones, requiring flexibility to support cross-border collaboration.

Base Salary:

Base salary ranges from $100,000 – $115,000 CAD for Ontario locations based upon candidate’s experience, skills, and internal equity.
Applicable compensation policies and guidelines apply to internal candidates.

Benefits:

A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance, and disability.
A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.
Valuable retirement savings plans, including a savings plan with company stock as an investment option.
Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.
An Employee and Family Assistance Program.
A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.
Enbridge’s FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays, opt for a compressed work week schedule, or have flexible start and end times. Role requirements determine your eligibility for each option.

At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com.

Information For Applicants:

Applications can be submitted via our online recruiting system only.
We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com

Apply About employer

More about this job

Responsibilities

Lead and develop a team of digital professionals to evolve customer experiences across web, mobile, and chat channels. Oversee the multichannel roadmap and digital initiatives from discovery through implementation to improve customer self-service and operational efficiency.

Requirements

Requires a university degree and at least six years of relevant experience in digital transformation or customer experience initiatives. Candidates must demonstrate strong leadership skills, experience with agile delivery, and the ability to manage complex stakeholder relationships.

Skills

Digital transformation
Product delivery
Team leadership
Agile methodology
Multichannel strategy
Stakeholder management
Data-driven decision making
Customer journey mapping
Accessibility standards
Analytics tools
Change management
Release governance
Digital adoption
Coaching

Benefits

Health insurance
Dental insurance
Disability insurance
Paid maternity and parental leave
Retirement savings plan
Company stock
Paid time off
Sick leave
Employee and family assistance program
Wellness program
Hybrid work model

Visa sponsorship

Not detected in the job text

Keywords

Digital Channels
Product Owner
Business Analyst
Multichannel Roadmap
IVR
Chatbot
Customer Self-service
Digital Transformation
Customer Experience
Agile
Hybrid Delivery
Accessibility
Privacy
Compliance
Change Management
Release Governance
Data Analytics
Customer Journey Mapping
Cybersecurity
Stakeholder Management
Digital Strategy
Operational Insights
Performance Measures
Vendor Management
Offshore Service Providers

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