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Added 24 mins ago
M
Senior Data Analyst I, Product
Mistplay
Toronto, ON
- Full-time
The Senior Data Analyst I, Product within Mistplay's Data department will play a crucial role in enhancing Mistplay's business performance through insightful analysis and driving analytics…
Added 25 mins ago
T
Business Systems Analysis Specialist
TD
Toronto, ON
- Full-time
We are seeking a Senior Business Systems Analyst to join our team. This role plays a key part in bridging the gap between business operations and technology by supporting the design and…
Added 1 hour ago
FN
Senior Technical Analyst Full-time
First Nations University of Canada
Regina, SK
- Full-time
…hardware and software products that produce optimal system performance and/or create efficiencies. This research may include, but is not limited to: working with vendors, attending trade…
Added 2 hours ago
SM
RQ11650 – Scrum Master – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Scrum Master with strong experience in Agile methodologies, Scrum practices, business analysis, DevOps environments, CI/CD pipelines, requirements gathering,…
Added 2 hours ago
SM
RQ11650 – Scrum Master – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Scrum Master with strong experience in Agile methodologies, Scrum practices, business analysis, DevOps environments, CI/CD pipelines, requirements gathering,…
Added 2 hours ago
SM
RQ00388 – Solution Architect
S M Software Solutions Inc
Fredericton, NB
- Full-time
A minimum of five (5) years of demonstrated experience as a Senior Programmer/Systems Analyst – 5 years
Added 2 hours ago
SM
RQ00388 – Solution Architect
S M Software Solutions Inc
Fredericton, NB
- Full-time
A minimum of five (5) years of demonstrated experience as a Senior Programmer/Systems Analyst – 5 years
Added 2 hours ago
SM
RQ00388 – Solution Architect
S M Software Solutions Inc
Fredericton, NB
- Full-time
A minimum of five (5) years of demonstrated experience as a Senior Programmer/Systems Analyst – 5 years
Added 2 hours ago
SM
RQ11650 – Scrum Master – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Scrum Master with strong experience in Agile methodologies, Scrum practices, business analysis, DevOps environments, CI/CD pipelines, requirements gathering,…
Added 3 hours ago
KI
Senior Operations Data Analyst (Hybrid)
Kardium Inc.
Burnaby, BC
- $90,000 to $125,000 CAD / year
- Full-time
We are seeking an Operational Analyst who you will be responsible for delivering high-impact dashboards, metrics and reporting across various operational teams. You will play a critical…
Added 3 hours ago
S
Senior Security Analyst - Cyber Security - Regular Full-Time - 2026-17134 (2026-17134)
Sunnybrook
Toronto, ON
- Full-time
Reporting to the Manager, Information Security, the Senior Cybersecurity Analyst is responsible for information technology risk assessments, defining security architecture principles, and…
Added 3 hours ago
S
Senior Manager, Content & Brand (CAN/USA)
Solink
Remote, Canada
- Full-time
- Remote
Solink is looking for a Senior Manager, Content & Brand to build the narrative and content engine that establishes Solink as the leader of our category - and to arm our Sales and Marketing…
Added 4 hours ago
AC
Senior Analyst Enterprise Performance
Alimentation Couche-Tard
Laval, QC
- Internship
As Senior Analyst Enterprise Performance, you will provide critical financial analysis and reporting support for enterprise-wide planning, forecasting, and performance management processes.…
Added 4 hours ago
SI
Financial Analyst - Calgary, AB
Strad Inc
Calgary, AB
- Full-time
The Financial Analyst delivers financial and operational insight to support Finance, Operations, and senior management. The position partners with business users, finance leaders, and…
Added 4 hours ago
P
Canada Technology Consulting - Business Platform Transformation Senior Director
Protiviti
Toronto, ON · Vancouver, BC
- Full-time
…methodology, talent development, and commercial and delivery performance. The Senior Director will help define how the firm goes to market, how client transformation engagements are shaped…
Added 4 hours ago
T
Senior Analyst, Margin Accounts Group (4583)
TD
Toronto, ON
- Full-time
The Margin Accounts Group (MAG) Senior Analyst is responsible for the effective mitigation of counterparty credit risk through the management of collateral exposures across OTC derivatives.…
Added 4 hours ago
T
Analyst, Margin Accounts Group (5576)
TD
Toronto, ON
- Full-time
The Margin Accounts Group (MAG) Analyst is responsible for supporting the mitigation of counterparty credit risk through the daily management and monitoring of collateral exposures across…
Added 4 hours ago
Cyber Security Operational Technology Senior Analyst or Analyst
Pembina Pipeline Corporation
Calgary, AB
Pembina Pipeline Corporation’s Calgary office is actively hiring for a Cyber Security Operational Technology (OT) Senior Analyst or Analyst to join our Cyber Security team. Reporting to the…
Added 4 hours ago
SG
Rating Analyst – Infrastructure & Project Finance Ratings, Toronto or Mexico City
S&P Global
Toronto, ON
- Full-time
…analysis with broad market insight, partnering closely with senior analytical leadership and global colleagues to advance rating quality, research, and analytical innovation. This is a…
Added 4 hours ago
D
Product Owner, Product management
Desjardins
Montréal-Ouest, QC
- Full-time
…close collaboration with the project developer and business analyst to ensure the solution meets user needs and that the project’s expected benefits are delivered. You will manage…
Added 5 hours ago
C
Senior Analyst, Retail Lending Account Management
CIBC
Toronto, ON
- Full-time
As the Senior Analyst, Account Management, Retail Lending, you will be responsible for analyzing operational results of credit processes and provide recommendations for improvements to…
Added 5 hours ago
C
Senior Analyst, Retail Lending Account Management
CIBC
Toronto, ON
- Full-time
As the Senior Analyst, Account Management, Retail Lending, you will be responsible for analyzing operational results of credit processes and provide recommendations for improvements to…
Added 6 hours ago
KE
Analyst/Associate
Kanin Energy
Calgary, AB
- Full-time
Kanin Energy is seeking a sharp, motivated Analyst or Associate with a background in power generation related project finance, energy M&A/investment banking, or electricity market analysis…
Added 7 hours ago
T
Senior Operations Analyst
TD
Burlington, ON
- Full-time
This role will report to the Senior Manager Operations and act as a cross functional process analyst within TDEF Operations and provide product support including manuals, playbooks, SOPs.…
Added 7 hours ago
L
Sr Systems Quality Analyst
LifeWorks
Toronto, ON · Montreal, QC · Quebec, QC
- $58,000 to $80,000 CAD / year
- Full-time
As a Senior QA Analyst you will be responsible of identifying high-level test scenarios, write test cases, and execute manual test scripts, report and follow-up on resolution of defects. In…

Enbridge

Team Lead, Digital Channels

Toronto, ON, Canada
North York, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 10, 2026
Posting language: English
Posted: Sep 29, 2026

Original job description

Posting End Date:

October 09, 2026

Employee Type:

Regular-Full time

Union/Non:

This is a non-union position

At Enbridge, we bring together talented people who share a commitment to safety, innovation, collaboration, and delivering meaningful results for the communities we serve. As the Team Lead, Digital Channels, you will lead the evolution of customer experiences across web, mobile, chat and voice channels. You will guide a team of digital professionals, shape a multichannel roadmap, and work with partners across Canada and the United States to deliver accessible, customer-focused solutions. If you are energized by developing people, turning insights into action, and making digital interactions simpler and more effective, we encourage you to apply.

What You Will Do:

Lead, coach, and develop a team of product owners and business analysts, establishing clear priorities and supporting their professional growth.
Shape and deliver a multichannel roadmap across web, mobile, IVR, chatbot, and live chat platforms.
Oversee multiple digital initiatives from discovery and planning through implementation and post-launch validation.
Lead channel adoption strategies that increase customer self-service utilization while reducing avoidable contact centre demand and operating costs.
Evaluate emerging technologies, industry trends, and customer expectations to identify opportunities for innovation and enhance the digital customer experience.
Champion accessible, intuitive customer journeys for services such as payments, meter reads, appointments, and service requests.
Use customer feedback, performance measures, testing, and operational insights to improve digital adoption, satisfaction, and efficiency.
Build strong partnerships with Operations, Technology, Security, Regulatory Affairs, Finance, vendors, and offshore service providers.
Incorporate privacy, accessibility, compliance, change management, and release governance into digital solutions across Canadian and U.S. markets.

Who You Are:

You have a related university degree and six or more years of relevant experience, or an equivalent combination of education, certification, and experience.
You have experience leading digital transformation, customer experience, product delivery, or multichannel service initiatives.
You are an inclusive people leader who can coach employees, build trust, remove barriers, and unite distributed teams around shared outcomes.
You understand agile or hybrid delivery approaches and can manage concurrent initiatives, priorities, risks, performance measures, and stakeholder expectations.
You use data to guide decisions and are comfortable working with customer experience measures such as satisfaction, resolution, containment, deflection, and conversion.
You can influence senior stakeholders and build effective relationships across business functions, vendors, cultures, jurisdictions, and time zones.
Experience with customer-facing digital platforms, customer journey mapping, accessibility standards, analytics tools, or customer experience management practices is considered an asset.
Knowledge of regulatory, privacy, cybersecurity, and compliance considerations related to customer-facing digital services is preferred.
Experience leading geographically distributed teams and supporting digital services across Canadian and U.S. markets is preferred.

Working Conditions:

Some travel within Canada and occasionally to the United States is required.
The role involves light physical effort and standard visual and sensory demands associated with an office environment.
The position works with teams and partners across multiple locations and time zones, requiring flexibility to support cross-border collaboration.

Base Salary:

Base salary ranges from $100,000 – $115,000 CAD for Ontario locations based upon candidate’s experience, skills, and internal equity.
Applicable compensation policies and guidelines apply to internal candidates.

Benefits:

A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance, and disability.
A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.
Valuable retirement savings plans, including a savings plan with company stock as an investment option.
Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.
An Employee and Family Assistance Program.
A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.
Enbridge’s FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays, opt for a compressed work week schedule, or have flexible start and end times. Role requirements determine your eligibility for each option.

At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com.

Information For Applicants:

Applications can be submitted via our online recruiting system only.
We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com

Apply About employer

More about this job

Responsibilities

Lead and develop a team of digital professionals to evolve customer experiences across web, mobile, and chat channels. Oversee the multichannel roadmap and digital initiatives from discovery through implementation to improve customer self-service and operational efficiency.

Requirements

Requires a university degree and at least six years of relevant experience in digital transformation or customer experience initiatives. Candidates must demonstrate strong leadership skills, experience with agile delivery, and the ability to manage complex stakeholder relationships.

Skills

Digital transformation
Product delivery
Team leadership
Agile methodology
Multichannel strategy
Stakeholder management
Data-driven decision making
Customer journey mapping
Accessibility standards
Analytics tools
Change management
Release governance
Digital adoption
Coaching

Benefits

Health insurance
Dental insurance
Disability insurance
Paid maternity and parental leave
Retirement savings plan
Company stock
Paid time off
Sick leave
Employee and family assistance program
Wellness program
Hybrid work model

Visa sponsorship

Not detected in the job text

Keywords

Digital Channels
Product Owner
Business Analyst
Multichannel Roadmap
IVR
Chatbot
Customer Self-service
Digital Transformation
Customer Experience
Agile
Hybrid Delivery
Accessibility
Privacy
Compliance
Change Management
Release Governance
Data Analytics
Customer Journey Mapping
Cybersecurity
Stakeholder Management
Digital Strategy
Operational Insights
Performance Measures
Vendor Management
Offshore Service Providers

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