Find work in Canada.

322,970 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 2 mins ago
Client Service Manager II
TELUS Agriculture & Consumer Goods
Calgary, AB
Full-time
As a Client Success Manager II, you'll build deep, trust-based relationships with agricultural enterprises and supply chain partners who rely on our platform to optimize yields, reduce…
Added 2 mins ago
CSR
Sonepar
Edmonton, AB
In-depth process and product training provided by a mentored approach, product knowledge sessions hosted by the Product Manager and lunch and learn meetings.
Added 2 mins ago
Operations Coordinator - Client Service Administration and Process Support - Toronto
Fitch Group
Toronto, ON
$45,000 to $55,000 CAD / year
Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and…
Added 2 mins ago
Production Support Analyst
BMO
Toronto, ON · SCC
Full-time
Work as part of the team in monitoring, service restoration, changes, support, and handling day-to-day activities (7/24/365) required to Run the mission critical IT systems for the company…
Added 2 mins ago
Client Delivery Associate, Commercial Banking
BMO
Toronto, ON · Markham, ON
Full-time
Provides daily operational service support and ensures the delivery of exceptional client experiences. Resolves client problems in a prompt and effective manner, while ensuring that…
Added 2 mins ago
Purchasing Agent - Industrial West
Bird Construction
Edmonton, AB
Full-time
Purchasing Agent - Industrial WestReporting to the Supply Chain Manager, the Purchaser is pivotal in ensuring the efficient and cost-effective procurement of materials and services for our…
Added 2 mins ago
Assistant Manager Facility Services
Art Gallery of Ontario
Toronto, ON
Full-time
We are currently seeking a Regular Full-Time, Assistant Manager, Facility Services to join our Facility Services team. Under the direction of the Deputy Director, Facility Services, the…
Added 2 mins ago
Learning Coordinator, 12-14 month contract
Aviva
Markham, ON
Manager all Learning & Development Service Now inquiries and response
Added 2 mins ago
Customer Care Representative
Dynacare
Ottawa, ON
Contract
Coordinate the distribution of Partner/Customer Update communication using the preferred delivery method for each partner/client
Added 17 mins ago
Manager, Academic Success & Learner Supports
TVO
Toronto, ON
Full-time
Reporting to the Director, Academic Services, the Manager, Academic Success & Learner Supports is responsible for the leadership, delivery, and continuous improvement of learner support…
Added 17 mins ago
Principal Medical Writer
GSK
Mississauga, ON
Full-time
…deliverables that address important safety issues. Beyond day-to-day delivery, this role is a key champion for continuous improvement, best practices, and the smart adoption of new tools…
Added 17 mins ago
General Manager Food Services (CSNM), Long Term Care (81357001)
Sodexo Canada Ltd
Scarborough Bluffs Park, ON · Scarborough, Ontario
Full-time
2-3 years of General Manager/Hospitality management experience in a multi-service operation
Added 17 mins ago
Patient Care Coordinator - Inpatient Mental Health
University Health Network
Toronto, ON
Contract
Demonstrates ability to work in a team environment and collaborates with others in assisting with the delivery of care to patients
Added 17 mins ago
Personal Support Worker
Bayshore
Sudbury, ON
…principles, practices and methods of community nursing and the delivery of personal care service to…
Added 31 mins ago
Warehouse/ Inside Sales Representative
IDN
AB · Edmonton, AB
Full-time
…along with local product availability and personal customized…
Added 31 mins ago
Housing and Logistics Counsellor
Polycultural Immigrant & Community Services
Mississauga, ON
Full-time
Resolves purchase-related problems by working closely with clients, vendors, and delivery companies.
Added 31 mins ago
ACCOUNT MANAGER
Vantage Benefits
Winnipeg, MB
Full-time
Vantage Benefits Corp is a leader in HVAC services, and as an Account Manager, you will contribute to building and maintaining strong client relationships.
Added 31 mins ago
2600002601 - Quality Lead Critical Care
Lakeridge Health
Oshawa, ON
Internship
Reporting to the Manager, Quality Improvement & Patient Safety, the Quality Lead (Critical Care) will work closely with the Critical Care Program Director, Medical Director, Critical Care…
Added 31 mins ago
2600002602 - Quality Improvement Leader
Lakeridge Health
Oshawa, ON
Full-time
Reporting to the Manager, Quality Improvement & Patient Safety you will guide, lead, implement and monitor quality improvement and project management. Working closely with clinical…
Added 31 mins ago
Group Fitness Instructor - ZUMBA - Mississauga Meadowvale Town Centre
GoodLife Fitness
Mississauga, ON
Part-time
…of the programming assigned and meets GoodLife’s standard of delivery, in all Group Fitness classes that serves to sustain and/or increase class…
Added 31 mins ago
Senior Manager, Accounting & Reporting Advisory (ARA) - Toronto
Deloitte
Toronto, ON
Full-time
As a Senior Manager in the Assurance group, you will:
Added 31 mins ago
Business Continuity Management Advisor
Raise
Toronto, ON
Full-time
Remediate known gaps, issues, risk acceptances, and action plans to conclusion and escalate systemic or material gaps through issue management to Senior Manager, Business Continuity Risk.
Added 31 mins ago
Construction Operations Manager
Homestar Inc
Quispamsis, NB
Full-time
We are looking for an experienced Operations Manager to oversee the day-to-day execution of our full scope of services. In this role You’ll proactively identify operational challenges,…
Added 31 mins ago
2026-0078 Stakeholder Advisor
Electrical Safety Authority
Mississauga, ON
Full-time
…electrical safety, reporting to the Ministry of Public and Business Service Delivery…
Added 31 mins ago
Recycler - Mississauga (Full Time)
Talize
Mississauga, ON
Full-time
Valid Class G Driver's License with 3 years of experience driving delivery vans.

Enbridge

Team Lead, Digital Channels

Toronto, ON, Canada
North York, Canada

Job type: Full-time
Apply by: Oct 10, 2026
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

Posting End Date:

October 09, 2026

Employee Type:

Regular-Full time

Union/Non:

This is a non-union position

At Enbridge, we bring together talented people who share a commitment to safety, innovation, collaboration, and delivering meaningful results for the communities we serve. As the Team Lead, Digital Channels, you will lead the evolution of customer experiences across web, mobile, chat and voice channels. You will guide a team of digital professionals, shape a multichannel roadmap, and work with partners across Canada and the United States to deliver accessible, customer-focused solutions. If you are energized by developing people, turning insights into action, and making digital interactions simpler and more effective, we encourage you to apply.

What You Will Do:

Lead, coach, and develop a team of product owners and business analysts, establishing clear priorities and supporting their professional growth.
Shape and deliver a multichannel roadmap across web, mobile, IVR, chatbot, and live chat platforms.
Oversee multiple digital initiatives from discovery and planning through implementation and post-launch validation.
Lead channel adoption strategies that increase customer self-service utilization while reducing avoidable contact centre demand and operating costs.
Evaluate emerging technologies, industry trends, and customer expectations to identify opportunities for innovation and enhance the digital customer experience.
Champion accessible, intuitive customer journeys for services such as payments, meter reads, appointments, and service requests.
Use customer feedback, performance measures, testing, and operational insights to improve digital adoption, satisfaction, and efficiency.
Build strong partnerships with Operations, Technology, Security, Regulatory Affairs, Finance, vendors, and offshore service providers.
Incorporate privacy, accessibility, compliance, change management, and release governance into digital solutions across Canadian and U.S. markets.

Who You Are:

You have a related university degree and six or more years of relevant experience, or an equivalent combination of education, certification, and experience.
You have experience leading digital transformation, customer experience, product delivery, or multichannel service initiatives.
You are an inclusive people leader who can coach employees, build trust, remove barriers, and unite distributed teams around shared outcomes.
You understand agile or hybrid delivery approaches and can manage concurrent initiatives, priorities, risks, performance measures, and stakeholder expectations.
You use data to guide decisions and are comfortable working with customer experience measures such as satisfaction, resolution, containment, deflection, and conversion.
You can influence senior stakeholders and build effective relationships across business functions, vendors, cultures, jurisdictions, and time zones.
Experience with customer-facing digital platforms, customer journey mapping, accessibility standards, analytics tools, or customer experience management practices is considered an asset.
Knowledge of regulatory, privacy, cybersecurity, and compliance considerations related to customer-facing digital services is preferred.
Experience leading geographically distributed teams and supporting digital services across Canadian and U.S. markets is preferred.

Working Conditions:

Some travel within Canada and occasionally to the United States is required.
The role involves light physical effort and standard visual and sensory demands associated with an office environment.
The position works with teams and partners across multiple locations and time zones, requiring flexibility to support cross-border collaboration.

Base Salary:

Base salary ranges from $100,000 – $115,000 CAD for Ontario locations based upon candidate’s experience, skills, and internal equity.
Applicable compensation policies and guidelines apply to internal candidates.

Benefits:

A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance, and disability.
A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.
Valuable retirement savings plans, including a savings plan with company stock as an investment option.
Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.
An Employee and Family Assistance Program.
A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.
Enbridge’s FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays, opt for a compressed work week schedule, or have flexible start and end times. Role requirements determine your eligibility for each option.

At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com.

Information For Applicants:

Applications can be submitted via our online recruiting system only.
We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com

Apply About employer

More about this job

Responsibilities

Lead and develop a team of digital professionals to evolve customer experiences across web, mobile, and chat channels. Oversee the multichannel roadmap and digital initiatives from discovery through implementation to improve customer self-service and operational efficiency.

Requirements

Requires a university degree and at least six years of relevant experience in digital transformation or customer experience initiatives. Candidates must demonstrate strong leadership skills, experience with agile delivery, and the ability to manage complex stakeholder relationships.

Skills

Digital transformation
Product delivery
Team leadership
Agile methodology
Multichannel strategy
Stakeholder management
Data-driven decision making
Customer journey mapping
Accessibility standards
Analytics tools
Change management
Release governance
Digital adoption
Coaching

Benefits

Health insurance
Dental insurance
Disability insurance
Paid maternity and parental leave
Retirement savings plan
Company stock
Paid time off
Sick leave
Employee and family assistance program
Wellness program
Hybrid work model

Visa sponsorship

Not detected in the job text

Keywords

Digital Channels
Product Owner
Business Analyst
Multichannel Roadmap
IVR
Chatbot
Customer Self-service
Digital Transformation
Customer Experience
Agile
Hybrid Delivery
Accessibility
Privacy
Compliance
Change Management
Release Governance
Data Analytics
Customer Journey Mapping
Cybersecurity
Stakeholder Management
Digital Strategy
Operational Insights
Performance Measures
Vendor Management
Offshore Service Providers

Report this job