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Added 18 mins ago
NR
Children’s Services Program Supervisor
Niagara Region
ON · Niagara, ON
- Contract
Ensures appropriate staffing levels for effective case management and achievement of team goals/performance expectations.
Added 18 mins ago
NR
Finance Education & Communication Advisor
Niagara Region
ON · Niagara, ON
- Full-time
Demonstrated project management experience with the ability to take initiative and lead projects. Project Management certification is preferred.
Added 18 mins ago
GE
Hospitality F&B Assistant Manager
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Reporting to the Restaurant Manager is responsible to provide leadership with the team and takes ownership of daily operations. The ability to react to situations that need a sense of…
Added 18 mins ago
GE
Event Centre - Food and Beverage Supervisor
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Required to attend or lead pre-shift meetings, staff meetings, shift preparation, service and closing duties.
Added 48 mins ago
MA
Cleaner (Stamford School)
MacIntyre Academies
ON · Ontario, Canada
- Full-time
…but everything we do is focused on preparing young people to lead happy and fulfilling lives in the 21st century. Stamford is a family-friendly, inclusive, happy school with a deep sense of…
Added 48 mins ago
MA
Head of University Pathways (Stamford School)
MacIntyre Academies
ON · Ontario, Canada
- Temporary
…but everything we do is focused on preparing young people to lead happy and fulfilling lives in the 21st century. Stamford is a family-friendly, inclusive, happy school with a deep sense of…
Added 48 mins ago
LC
Outbound Sales Development Representative - Retail
Lightspeed Commerce
Toronto, ON
- Full-time
…Development Representative to join our North American Outbound Sales team. You’ll help drive revenue growth by generating and qualifying leads for SMB and mid-market retail clients, acting…
Added 48 mins ago
T
Director of Engineering
TAIRC
ON · Regional Municipality of York, ON
- Volunteer
Lead engineering teams: Manage software and hardware engineering teams, ensuring projects are completed on time and within budget.
Added 48 mins ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
With our global team spanning North America, Europe, and Asia, IMAX brings together proprietary software, world-class architecture, and cutting-edge technology with deep industry expertise.…
Added 1 hour ago
MP
Realtor – Relocate to Dubai
McCone Properties
Saskatoon, SK
- Full-time
No. 1 lead generator on Property Finder - leads handed to you every day
Added 1 hour ago
A
Lead Scheduling Engineer (Relocation to Saudi Arabia is required.)
aramco
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Work with construction team in preparing, reviewing, and/or approving the project schedule and ensure the project is on track by utilizing schedule monitoring tools.
Added 1 hour ago
MP
Property Consultant – Move to Dubai
McCone Properties
Calgary, AB
- Full-time
No. 1 lead generator on Property Finder - leads handed to you every day
Added 1 hour ago
ID
Senior Vice President (SVP) – Client Partner
Intellect Design Arena Ltd
Vancouver, BC
- $240,000 to $260,000 CAD / year
- Full-time
We are seeking a high-caliber, strategic Senior Vice President (SVP) – Client Partner to lead and scale our Canadian sales team focused on the Credit Union and Mid-Market Bank cluster in…
Added 1 hour ago
A
Artificial Intelligence Researcher
Aloe
Vancouver, BC
- Full-time
…technologies that power Aloe. You will work in a close-knit team that spans philosophy, engineering, cognitive science, UX, and operations, in our shared mission to invent, implement, and…
Added 1 hour ago
J
Commercial Lines Team Lead
JobsMedia.io
Toronto, ON
- Full-time
We’re currently seeking a Commercial Team Lead in Toronto. This is a hands-on leadership role designed for someone who thrives on mentoring others while staying close to the business.
Added 1 hour ago
MP
Real Estate Agent – Relocate to Dubai
McCone Properties
Calgary, AB
- Full-time
No. 1 lead generator on Property Finder - leads handed to you every day
Added 1 hour ago
TA
Director; Business Development Canada
Top Aces
Canada
- Full-time
Top Aces is changing the face of air combat training with our innovative technology, highly experienced team and an unparalleled safety record of more than 100 000 operational training…
Added 1 hour ago
Senior Database Administrator
Alberta Pensions Services Corporation
Edmonton, AB
Participate in on-call support rotations, troubleshoot incidents, lead database-focused root cause analysis, and implement corrective actions that prevent recurrence.
Added 1 hour ago
CO
Temporary Technical Lead (Housing Accelerator Fund) Up to 18 Months
City of Saint John
Saint John, NB
- Temporary
Under the general supervision of the HAF Project Manager, you will be part of a high-caliber cross functional team leading the E-Permitting Initiative under the City of Saint John Housing…
Added 1 hour ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
Lead the development of dashboards, operational reporting, and decision-support tools
Added 1 hour ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
Lead and develop a high-performing team of safety professionals, building organizational capability, professional expertise, leadership capacity, and a culture of accountability and…
Added 1 hour ago
CO
Manager Policy and Risk Management
City of Saint John
Saint John, NB
- Full-time
As required, able to lead and guide a team of workers toward realizing the organization’s goals.
Added 1 hour ago
C
Assistant Directeur - Cinéma Capitol St-Jean
Careerowl.in
Saint-Jean-sur-Richelieu, QC · St-Jean-Sur-Richelieu, QC
- Part-time
You have demonstrated ability to lead a team during high volume business periods in multiple departments.
Added 2 hours ago
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Business Development Manager
Tru
Toronto, ON
- Full-time
We want you to join our team and contribute to our continued growth and success! This is a pure outbound business development role focused on identifying opportunities, engaging with new…
Added 2 hours ago
SD
Assistant Front Store Manager
Shoppers Drug Mart
North Vancouver, BC
- Full-time
Supervisory or team lead experience, including coaching, performance feedback, and supporting staff scheduling.

Closed listing

Enbridge

Team Lead, Digital Channels

Toronto, ON, Canada
North York, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Job type: Full-time
Closing date: Oct 10, 2026
Posting language: English
Posted: Sep 29, 2026

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Original job description

Archived listing. The details below describe a past opening.

Posting End Date:

October 09, 2026

Employee Type:

Regular-Full time

Union/Non:

This is a non-union position

At Enbridge, we bring together talented people who share a commitment to safety, innovation, collaboration, and delivering meaningful results for the communities we serve. As the Team Lead, Digital Channels, you will lead the evolution of customer experiences across web, mobile, chat and voice channels. You will guide a team of digital professionals, shape a multichannel roadmap, and work with partners across Canada and the United States to deliver accessible, customer-focused solutions. If you are energized by developing people, turning insights into action, and making digital interactions simpler and more effective, we encourage you to apply.

What You Will Do:

Lead, coach, and develop a team of product owners and business analysts, establishing clear priorities and supporting their professional growth.
Shape and deliver a multichannel roadmap across web, mobile, IVR, chatbot, and live chat platforms.
Oversee multiple digital initiatives from discovery and planning through implementation and post-launch validation.
Lead channel adoption strategies that increase customer self-service utilization while reducing avoidable contact centre demand and operating costs.
Evaluate emerging technologies, industry trends, and customer expectations to identify opportunities for innovation and enhance the digital customer experience.
Champion accessible, intuitive customer journeys for services such as payments, meter reads, appointments, and service requests.
Use customer feedback, performance measures, testing, and operational insights to improve digital adoption, satisfaction, and efficiency.
Build strong partnerships with Operations, Technology, Security, Regulatory Affairs, Finance, vendors, and offshore service providers.
Incorporate privacy, accessibility, compliance, change management, and release governance into digital solutions across Canadian and U.S. markets.

Who You Are:

You have a related university degree and six or more years of relevant experience, or an equivalent combination of education, certification, and experience.
You have experience leading digital transformation, customer experience, product delivery, or multichannel service initiatives.
You are an inclusive people leader who can coach employees, build trust, remove barriers, and unite distributed teams around shared outcomes.
You understand agile or hybrid delivery approaches and can manage concurrent initiatives, priorities, risks, performance measures, and stakeholder expectations.
You use data to guide decisions and are comfortable working with customer experience measures such as satisfaction, resolution, containment, deflection, and conversion.
You can influence senior stakeholders and build effective relationships across business functions, vendors, cultures, jurisdictions, and time zones.
Experience with customer-facing digital platforms, customer journey mapping, accessibility standards, analytics tools, or customer experience management practices is considered an asset.
Knowledge of regulatory, privacy, cybersecurity, and compliance considerations related to customer-facing digital services is preferred.
Experience leading geographically distributed teams and supporting digital services across Canadian and U.S. markets is preferred.

Working Conditions:

Some travel within Canada and occasionally to the United States is required.
The role involves light physical effort and standard visual and sensory demands associated with an office environment.
The position works with teams and partners across multiple locations and time zones, requiring flexibility to support cross-border collaboration.

Base Salary:

Base salary ranges from $100,000 – $115,000 CAD for Ontario locations based upon candidate’s experience, skills, and internal equity.
Applicable compensation policies and guidelines apply to internal candidates.

Benefits:

A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance, and disability.
A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.
Valuable retirement savings plans, including a savings plan with company stock as an investment option.
Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.
An Employee and Family Assistance Program.
A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.
Enbridge’s FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays, opt for a compressed work week schedule, or have flexible start and end times. Role requirements determine your eligibility for each option.

At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com.

Information For Applicants:

Applications can be submitted via our online recruiting system only.
We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com

About employer

More about this job

Responsibilities

Lead and develop a team of digital professionals to evolve customer experiences across web, mobile, and chat channels. Oversee the multichannel roadmap and digital initiatives from discovery through implementation to improve customer self-service and operational efficiency.

Requirements

Requires a university degree and at least six years of relevant experience in digital transformation or customer experience initiatives. Candidates must demonstrate strong leadership skills, experience with agile delivery, and the ability to manage complex stakeholder relationships.

Skills

Digital transformation
Product delivery
Team leadership
Agile methodology
Multichannel strategy
Stakeholder management
Data-driven decision making
Customer journey mapping
Accessibility standards
Analytics tools
Change management
Release governance
Digital adoption
Coaching

Benefits

Health insurance
Dental insurance
Disability insurance
Paid maternity and parental leave
Retirement savings plan
Company stock
Paid time off
Sick leave
Employee and family assistance program
Wellness program
Hybrid work model

Visa sponsorship

Not detected in the job text

Keywords

Digital Channels
Product Owner
Business Analyst
Multichannel Roadmap
IVR
Chatbot
Customer Self-service
Digital Transformation
Customer Experience
Agile
Hybrid Delivery
Accessibility
Privacy
Compliance
Change Management
Release Governance
Data Analytics
Customer Journey Mapping
Cybersecurity
Stakeholder Management
Digital Strategy
Operational Insights
Performance Measures
Vendor Management
Offshore Service Providers

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