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Added 6 mins ago
AU
Mat Roller
Alsco Uniforms
Saskatoon, SK
- $18.54 CAD / hour
- Full-time
…uniform and linen rental industry and growing into a global leader serving over 350,000 customers across 13 countries. We provide exceptional service and create solutions that strengthen…
Added 6 mins ago
AU
Wash Aisle Operator
Alsco Uniforms
Saskatoon, SK
- $18.54 CAD / hour
- Full-time
…uniform and linen rental industry and growing into a global leader serving over 350,000 customers across 13 countries. We provide exceptional service and create solutions that strengthen…
Added 6 mins ago
EP
Delivery / Recovery Driver (DZ Licence)
East Penn Canada
Mississauga, ON
- Full-time
Join a team within the battery industry that values your contributions and invests in your long-term success.
Added 8 mins ago
T
Audit Manager I, Insurance Audit (1191)
TD
Toronto, ON
- Full-time
Our team of trusted audit professionals interact with every part of the Bank to provide strategic guidance and independent oversight. Through due diligence, and with a strong sense of…
Added 8 mins ago
T
Client Services Representative - TD Asset Management
TD
Montreal, QC
- Full-time
…contact liaison between external Advisors/Dealers and TD Wealth Operations departments. The mandate of the team is to own, escalate and resolve operational issues and inquiries from…
Added 8 mins ago
7
Store Leader (Manager) Trainee
7-Eleven
Langford, BC
- Full-time
The Store Leader is the heart and soul of the store. A Store Leader with an Assistant or two make up the store’s leadership team executing merchandising and marketing initiates, driving…
Added 8 mins ago
B
Personal Banking Associate, Winter 2027 (Co-op/Internship), Magog - 4 months
BMO
Magog, QC
- Full-time
As a lobby leader, assists in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice.
Added 8 mins ago
B
Personal Banking Associate
BMO
Brantford, ON
- Full-time
As a lobby leader, assists in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice.
Added 8 mins ago
B
Personal Banking Associate, Winter 2027, Knowlton - 4 months
BMO
Knowlton, QC
- Full-time
As a lobby leader, assists in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice.
Added 8 mins ago
R
Spécialiste, Ingénierie Logicielle / Specialist, Software Engineering
RTX
Longueuil, QC
- Full-time
Pratt & Whitney Canada (P&WC) est un leader mondial de l’innovation aérospatiale, dont le siège social est situé à Longueuil, au Québec, depuis 1928. Nous concevons et fabriquons des…
Added 22 mins ago
EN
Project Management Professionals (Evergreen Talent Pool)
ENGIE North America Inc.
Markham, ON
- Full-time
…worldwide, we are proud to be part of the ENGIE Group, a global leader in low-carbon energy and…
Added 24 mins ago
Assistant opérateur (bassin de remplacement)
Bunge
Bécancour, QC · Bacancour, Queb
Assists the production department in all tasks related to the preparation, extraction and refinery operations.
Added 24 mins ago
C
Apprentice General Manager
Chipotle
Spruce Grove, AB
- Full-time
…to grow into General Managers by assisting in the day-to-day operations of our restaurants. You’ll learn what it takes to run a strong business, hire and train great people, and deliver a…
Added 24 mins ago
AT
Senior Administrator
Arrow Transportation Systems Inc.
Kamloops, BC
- Full-time
In Business since 1919 and still growing, Arrow is a leader in bulk commodity hauling, reload operations, freight management, logistics, consulting, and technology with operations…
Added 24 mins ago
AW
Directeur, Développement des affaires et Expérience client - Director, Business Development & Customer Experience
AJ Walter Aviation
Montreal, QC
- Full-time
AJW Group est un leader mondial indépendant spécialisé dans la chaine d'approvisionnement, l'échange, la réparation et la location de composants d'avions. Riche de plus de 90 ans…
Added 24 mins ago
T
General laborer
Techo-Bloc
Chambly, QC
- Full-time
At Techo-Bloc, quality isn’t just a final check - it’s a mindset built into everything we do. We’re a leader in high-end landscaping products across North America, and we’re proud of our…
Added 24 mins ago
Associate Manager, Business Operations
Zynga
Toronto, ON
Zynga, the global leader in mobile games, is currently seeking a full-time Associate Manager, Business Operations. We are looking for a highly organized, self-motivated operator who excels…
Added 38 mins ago
FB
Grocery Department Manager
Farm Boy Inc.
Toronto, ON
- $55,000 to $60,000 CAD / year
- Full-time
As a key leader within our store, you’ll support Farm Boy’s vision of the best fresh shopping experience by delivering exceptional customer service and guiding your department to achieve…
Added 38 mins ago
FB
Deli/Cheese Department Manager
Farm Boy Inc.
Mississauga, ON
- $55,000 to $60,000 CAD / year
- Full-time
As a key leader within our store, you’ll support Farm Boy’s vision of the best fresh shopping experience by delivering exceptional customer service and guiding your department to achieve…
Added 38 mins ago
T
General laborer
Techo-Bloc
Chambly, QC
- Full-time
At Techo-Bloc, quality isn’t just a final check - it’s a mindset built into everything we do. We’re a leader in high-end landscaping products across North America, and we’re proud of our…
Added 38 mins ago
JUNIOR ASSITANT MANAGER
Boutique La Vie En Rose
Quebec, QC
You’re a natural leader who knows how to motivate a team;
Added 38 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Saskatoon, SK
You’re a natural leader who knows how to motivate a team;
Added 54 mins ago
BS
Part-Time Stock Associate - Browns Orchard Park
Browns Shoes
Kelowna, BC
- Part-time
Since 1940, Browns Shoes has been a family-owned leader in the fashion world, offering a curated selection of luxury footwear, designer collections, and premium leather goods. With over 70…
Added 54 mins ago
BS
Part-Time Cashier - Browns Orchard Park
Browns Shoes
Kelowna, BC
- Part-time
Since 1940, Browns Shoes has been a family-owned leader in the fashion world, offering a curated selection of luxury footwear, designer collections, and premium leather goods. With over 70…
Added 1 hour ago
AH
Operator | Operateur(trice)
A Hiring Company
Gatineau, QC
- Full-time
Opportunity for year-round employment in landscaping maintenance roles under a permanent contract, with group insurance and a group RRSP, subject to eligibility.

Enbridge

Team Lead, Digital Channels

Toronto, ON, Canada
North York, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 10, 2026
Posting language: English
Posted: Sep 29, 2026

Original job description

Posting End Date:

October 09, 2026

Employee Type:

Regular-Full time

Union/Non:

This is a non-union position

At Enbridge, we bring together talented people who share a commitment to safety, innovation, collaboration, and delivering meaningful results for the communities we serve. As the Team Lead, Digital Channels, you will lead the evolution of customer experiences across web, mobile, chat and voice channels. You will guide a team of digital professionals, shape a multichannel roadmap, and work with partners across Canada and the United States to deliver accessible, customer-focused solutions. If you are energized by developing people, turning insights into action, and making digital interactions simpler and more effective, we encourage you to apply.

What You Will Do:

Lead, coach, and develop a team of product owners and business analysts, establishing clear priorities and supporting their professional growth.
Shape and deliver a multichannel roadmap across web, mobile, IVR, chatbot, and live chat platforms.
Oversee multiple digital initiatives from discovery and planning through implementation and post-launch validation.
Lead channel adoption strategies that increase customer self-service utilization while reducing avoidable contact centre demand and operating costs.
Evaluate emerging technologies, industry trends, and customer expectations to identify opportunities for innovation and enhance the digital customer experience.
Champion accessible, intuitive customer journeys for services such as payments, meter reads, appointments, and service requests.
Use customer feedback, performance measures, testing, and operational insights to improve digital adoption, satisfaction, and efficiency.
Build strong partnerships with Operations, Technology, Security, Regulatory Affairs, Finance, vendors, and offshore service providers.
Incorporate privacy, accessibility, compliance, change management, and release governance into digital solutions across Canadian and U.S. markets.

Who You Are:

You have a related university degree and six or more years of relevant experience, or an equivalent combination of education, certification, and experience.
You have experience leading digital transformation, customer experience, product delivery, or multichannel service initiatives.
You are an inclusive people leader who can coach employees, build trust, remove barriers, and unite distributed teams around shared outcomes.
You understand agile or hybrid delivery approaches and can manage concurrent initiatives, priorities, risks, performance measures, and stakeholder expectations.
You use data to guide decisions and are comfortable working with customer experience measures such as satisfaction, resolution, containment, deflection, and conversion.
You can influence senior stakeholders and build effective relationships across business functions, vendors, cultures, jurisdictions, and time zones.
Experience with customer-facing digital platforms, customer journey mapping, accessibility standards, analytics tools, or customer experience management practices is considered an asset.
Knowledge of regulatory, privacy, cybersecurity, and compliance considerations related to customer-facing digital services is preferred.
Experience leading geographically distributed teams and supporting digital services across Canadian and U.S. markets is preferred.

Working Conditions:

Some travel within Canada and occasionally to the United States is required.
The role involves light physical effort and standard visual and sensory demands associated with an office environment.
The position works with teams and partners across multiple locations and time zones, requiring flexibility to support cross-border collaboration.

Base Salary:

Base salary ranges from $100,000 – $115,000 CAD for Ontario locations based upon candidate’s experience, skills, and internal equity.
Applicable compensation policies and guidelines apply to internal candidates.

Benefits:

A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance, and disability.
A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.
Valuable retirement savings plans, including a savings plan with company stock as an investment option.
Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.
An Employee and Family Assistance Program.
A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.
Enbridge’s FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays, opt for a compressed work week schedule, or have flexible start and end times. Role requirements determine your eligibility for each option.

At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com.

Information For Applicants:

Applications can be submitted via our online recruiting system only.
We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com

Apply About employer

More about this job

Responsibilities

Lead and develop a team of digital professionals to evolve customer experiences across web, mobile, and chat channels. Oversee the multichannel roadmap and digital initiatives from discovery through implementation to improve customer self-service and operational efficiency.

Requirements

Requires a university degree and at least six years of relevant experience in digital transformation or customer experience initiatives. Candidates must demonstrate strong leadership skills, experience with agile delivery, and the ability to manage complex stakeholder relationships.

Skills

Digital transformation
Product delivery
Team leadership
Agile methodology
Multichannel strategy
Stakeholder management
Data-driven decision making
Customer journey mapping
Accessibility standards
Analytics tools
Change management
Release governance
Digital adoption
Coaching

Benefits

Health insurance
Dental insurance
Disability insurance
Paid maternity and parental leave
Retirement savings plan
Company stock
Paid time off
Sick leave
Employee and family assistance program
Wellness program
Hybrid work model

Visa sponsorship

Not detected in the job text

Keywords

Digital Channels
Product Owner
Business Analyst
Multichannel Roadmap
IVR
Chatbot
Customer Self-service
Digital Transformation
Customer Experience
Agile
Hybrid Delivery
Accessibility
Privacy
Compliance
Change Management
Release Governance
Data Analytics
Customer Journey Mapping
Cybersecurity
Stakeholder Management
Digital Strategy
Operational Insights
Performance Measures
Vendor Management
Offshore Service Providers

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