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MC
Senior Manager, Operational Excellence
Meridian Credit Union
St. Catharines, ON · Toronto, ON · Etobicoke, ON
- Full-time
Reporting to the Director, Operational Excellence & Controls, the Senior Manager, Operational Excellence leads the operational transformation and continuous improvement agenda across…
Added just now
MC
Senior Manager, Member Relations & NPS
Meridian Credit Union
St. Catharines, ON · Toronto, ON · Etobicoke, ON
- Full-time
Reporting to the Director, Operational Excellence & Controls, the Senior Manager, Member Relations and NPS leads Meridian’s enterprise approach to escalated Member concerns, complaint…
Added 15 mins ago
CP
Senior Manager, Cybersecurity Operations & Vulnerability Management
CAAT Pension Plan
Toronto, ON · Head Office
- Full-time
Reporting to the Senior Director, Cybersecurity Operations and Vulnerability Management, the Senior Manager, Security Operations & Vulnerability Management leads CAAT’s enterprise security…
Added 15 mins ago
RU
Capital Markets Accounting Advisory Director
RSM US LLP
Toronto, ON
- Full-time
Leads multiple concurrent accounting advisory engagements related to capital markets transactions, complex business combinations, and transaction events.
Added 15 mins ago
RU
Transaction Accounting Director
RSM US LLP
Toronto, ON
- Full-time
RSM is looking for a Director to join our Deals Accounting and Strategic Finance practice with a focus in Transaction Accounting service line. Changing economies, new accounting policies…
Added 15 mins ago
P
Capital Deployment Intern
Prologis
Toronto, ON
- Full-time
…property and vacancy data, competitive market research, and development pipeline tracking. Your work may include coordinating the Deployment Team pipeline, mapping competing properties and…
Added 15 mins ago
T
Buyer
TalentMinded
Scarborough Bluffs Park, ON
- Full-time
…challenges, resolve supply issues, and help keep projects moving from development through…
Added 15 mins ago
MC
Senior Manager, Operational Excellence
Meridian Credit Union
St. Catharines, ON
- Full-time
Reporting to the Director, Operational Excellence & Controls, the Senior Manager, Operational Excellence leads the operational transformation and continuous improvement agenda across…
Added 15 mins ago
D|
Senior Manager, Environment Health and Safety
DECIEM | THE ABNORMAL BEAUTY COMPANY
Toronto, ON · Etobicoke, ON
- Full-time
…Head Office location in Ontario. The position reports to the Director, Manufacturing Operations, with a single cost-centre reporting line to Manufacturing, while working collaboratively…
Added 15 mins ago
MC
Senior Manager, Member Relations & NPS
Meridian Credit Union
St. Catharines, ON
- Full-time
Reporting to the Director, Operational Excellence & Controls, the Senior Manager, Member Relations and NPS leads Meridian’s enterprise approach to escalated Member concerns, complaint…
Added 30 mins ago
SL
Manager, Brand Management
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
The Manager, Brand Management reports to the Director, Global Brand Strategy in Global Marketing. The successful candidate is an experienced professional with a background in brand strategy…
Added 30 mins ago
SB
Human Resources Director
Strik, Baldinelli, Moniz Ltd.
London, ON
- Full-time
SBM is seeking an experienced and forward-thinking Human Resources Director to join our Senior Leadership Team and lead the continued development of our people and HR strategy.
Added 30 mins ago
Digital Marketing and Business Instructor
ILSC Education Group
Vancouver, BC
Role: Digital Marketing and Business Instructor
Added 30 mins ago
M
Manager - Supply Chain
MineSense
Vancouver, BC
- Full-time
Align demand and supply assumptions with Manufacturing, Engineering, Field Services, Business Development, Finance and regional teams.
Added 30 mins ago
B
Director, T&O Operational Risk Officer - Capital Markets & Commercial Banking
BMO
Toronto, ON · FCP
- Full-time
Director, T&O Operational Risk Officer - Capital Markets & Commercial Banking, will establish and lead a new business unit-centered operational risk oversight capability.
Added 30 mins ago
M
Director, Marketing Strategy and Business Management
Manulife
Toronto, ON · Montreal, QC
- Full-time
The Director of Marketing Strategy and Business Management leads strategic planning, business reporting, budget management, and team engagement for Retirement and Wealth Marketing. Working…
Added 45 mins ago
Administrative Officer
University of Guelph
Guelph, ON
Reporting to the Director of the School of Environmental Design and Rural Development (SEDRD) and the Director of Business Operations, the Administrative Officer is responsible for the…
Added 45 mins ago
V
Director, Privacy and Chief Privacy Officer
Vancity
Vancouver, BC
- Full-time
…arrangement, you will be expected to be on-site for events and business…
Added 45 mins ago
V
Director, Loan Syndications
Vancity
Vancouver, BC · Toronto, ON
- Full-time
As a Director, Loan Syndications, you will lead Vancity’s national syndication strategy, supporting growth across commercial lending by originating business through VCIB across Canada and…
Added 45 mins ago
TI
Buyer
TalentMinded Inc.
Toronto, ON · Scarborough, ON
- Full-time
…challenges, resolve supply issues, and help keep projects moving from development through…
Added 1 hour ago
KS
Temporary Sales Support Associate
kate spade new york
Calgary, AB · Chinook Centre
- Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 1 hour ago
CI
Manager, Sales Governance and Operations
Calian in Space & Technology
Ottawa, ON
- Full-time
…administration, governance processes, sales operations reporting, business systems optimization, and strategic initiatives while supporting organizational continuity through the development…
Added 1 hour ago
P
Directeur(trice) sénior des ventes et marketing-Senior Director of Sales and Marketing
Planiform
Terrebonne, QC
- Full-time
Added 1 hour ago
CD
Director of Information Technology
Cressey Development Group
Vancouver, BC
- $140,000 to $160,000 CAD / year
- Full-time
The IT Director reports directly to the Chief Financial Officer and own Cressey's technology stack end to end, from the ERP platform and other business applications to infrastructure,…
Added 1 hour ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…

Encircle

Senior Account Manager

Kitchener, ON, Canada

Salary Range (base pay): $90,000 - $100,000 · Full-time

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Job details

Pay: Salary Range (base pay): $90,000 - $100,000
Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

Senior Account Manager

📍 Remote (Canada) | Hybrid Available – Kitchener, ON 🧑‍💼 Reports to: Director, Customer Success

Salary Range (base pay): $90,000 - $100,000

🏢 About Encircle

Encircle is leading the $1.6 trillion property insurance industry out of the dark ages of pen and paper, into the digital age of transparency and empowerment. Our easy-to-use software platform enables thousands of restoration contractors and insurance professionals across North America to process claims faster and with greater accuracy.

We’re a remote-first company with a collaboration hub in downtown Kitchener - and we’re growing.

📌 About the Role

Our Senior Account Managers are experienced sales professionals who own Encircle’s largest and most complex customer relationships. You’ll manage a portfolio of high-value, multi-location accounts, drive renewal and expansion across them, and act as a trusted advisor to customer leadership. You will partner closely with the Customer Success team and Revenue Leadership to grow net revenue retention and achieve your targets

🔧 Key Responsibilities

Own a portfolio of strategic, high-ARR and multi-location customers, with full accountability for renewal,
retention and expansion targets
Lead complex renewals end to end, including pricing, negotiation, quote creation, Salesforce opportunity
management and signature
Build and maintain account plans that map stakeholders, usage trends, risks and whitespace for each key
customer
Develop relationships with owners, operations leaders and decision-makers, and lead business reviews that
connect Encircle to customer outcomes
Identify and close cross-sell and upsell opportunities for new products, using platform data and account
insights to build pipeline
Partner with Customer Success to identify at-risk accounts early and lead save strategies for escalated or
competitive situations
Handle advanced objections with confidence, including discount requests, competitive evaluations, budget
pressure and non-renewal risk
Forecast accurately and maintain a clean pipeline with clear visibility into commit, best case and risk
Develop deep product expertise to deliver tailored demonstrations of the Encircle platform to existing
customers
Bring customer feedback and market trends back to Product, Marketing and GTM leadership
And, of course, crush your quota

✅ What You Bring

4+ years in a quota-carrying, customer-facing role such as an account manager or account executive
Previous B2B SaaS experience, ideally with multi-location or mid-market customers
Consistent YOY success exceeding quota and growing revenue within an existing book
Strong negotiation and objection-handling skills on complex renewals and expansions
Experience building relationships with and presenting to senior stakeholders
A strategic, data-driven approach to account planning and forecasting
Ability to manage multiple priorities and customer expectations across a large book
Excellent communication skills (verbal and written) with customers and internal stakeholders
Proficiency with tools like Salesforce, ChurnZero, G-Suite, etc.
Hands-on proficiency with AI tools (e.g., Claude, ChatGPT) and a habit of using AI in your daily work to
research accounts, prep for calls, draft outreach and work more efficiently
Nice to have: experience in property restoration, insurance or construction tech

🤝 Why Encircle?

We VALUE our people:

Balance: Flexible hours, self-managed vacation, and trust to manage your time
Remote-first: Work where you’re most productive - with access to our collaboration hub in Kitchener
Growth-oriented: We support your learning and career development
Well-being: We care about the full human - inside and outside of work

Encircle is an equal opportunity employer committed to building a diverse and inclusive team. We encourage all qualified candidates to apply and will work with applicants to accommodate accessibility needs throughout the hiring process.

A Note on Authenticity: We value genuine interest and authentic interaction. Please be aware that we reserve the right to disqualify candidates if it is determined that application materials or interview responses are excessively generated by AI tools or misrepresent your personal skills and experience.

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More about this job

Responsibilities

The Senior Account Manager will own a portfolio of high-value, multi-location customers, focusing on renewal, retention, and expansion targets. They will act as a trusted advisor to customer leadership while partnering with the Customer Success team to drive net revenue retention.

Requirements

Candidates must have 4+ years of experience in a quota-carrying, customer-facing role, preferably within B2B SaaS. Strong negotiation skills, proficiency in Salesforce, and a strategic approach to account planning are essential for this position.

Skills

Account management
B2B SaaS
Sales
Renewal management
Negotiation
Account planning
Salesforce
ChurnZero
G-Suite
AI tools
Data-driven forecasting
Customer success
Relationship building
Objection handling
Strategic planning

Benefits

Flexible hours
Self-managed vacation
Remote-first work environment
Collaboration hub access
Learning and career development support

Visa sponsorship

Not detected in the job text

Keywords

Senior Account Manager
B2B SaaS
Property insurance
Restoration contractors
Account management
Renewal
Retention
Expansion
Salesforce
ChurnZero
G-Suite
AI tools
Claude
ChatGPT
Data-driven
Forecasting
Pipeline management
Customer success
Strategic planning
Multi-location accounts
Mid-market
Property restoration
Construction tech
Remote-first
Kitchener
Business reviews
Upsell
Cross-sell
Negotiation
Objection handling

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