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Added 1 hour ago
RV
Senior Technical Product Manager- Virtualized Switchers
Ross Video
Ottawa, ON · Nepean, ON
- Full-time
The Sr. Technical Product Manager- Virtualized Switchers role is a hands-on technical product manager/software development leadership role responsible for leading and developing a team of…
Added 1 hour ago
SL
Business Portfolio Manager
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
The Business Portfolio Manager role is responsible for leading and supporting key portfolio management activities across the SLGI portfolio. The role involves end-to-end portfolio oversight…
Added 2 hours ago
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IAM RBAC Business Solution Analyst Lead
Marsh
Toronto, ON
- Full-time
…IdentityIQ, SailPoint Identity Security Cloud, Oracle Identity Manager (OIM), or…
Added 2 hours ago
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Loyalty & Guest Feedback Coordinator
Sandman Hotel Group
BC · West Vancouver, BC
- Full-time
Collaborate closely with the Senior Manager, Loyalty & Guest Feedback, to create and maintain documentation related to voice of customer and online reputation initiatives.
Added 2 hours ago
PC
Senior Manager Cyber Generalist
PwC Canada
Toronto, ON
- Full-time
As a Senior Manager Cyber Generalist, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:
Added 3 hours ago
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Senior Manager, Capital Markets
CBRE
Toronto, ON
- Full-time
Translate complex internal data intoclear, compelling investor narratives
Added 3 hours ago
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Associate Vice President, Agentic Software Development
TD
Toronto, ON
- Full-time
Serve as the senior enterprise authority and escalation point for AI engineering capability decisions, providing recommendations and challenge to CIO, Architecture, Cybersecurity, Risk and…
Added 3 hours ago
PM
IMS Procurement Sr Specialist
Philip Morris International
Toronto, ON
- Full-time
The Opportunity As Procurement Senior Executive, you will partner with Commercial, Smoke Free Products and Corporate Affairs to support category strategies and business requirements. You…
Added 3 hours ago
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Business Development Representative - SMB
Solink
Ottawa, ON
- $68,500 to $85,000 CAD / year
- Full-time
…team-wide tasks and initiatives, with direction provided from their manager or more senior…
Added 3 hours ago
QP
Cyber Security, Winter 2027 - Toronto (Co-op/Internship) - 4 Months
QuadReal Property Group
Toronto, ON
- Full-time
Based in Toronto, the Co-op/Intern, Cybersecurity, will report to the Senior Manager, Cyber Security. The role of the Cyber Security Intern at QuadReal is to assist in the day-to-day…
Added 3 hours ago
T
Associate Vice President, Agentic Software Development
TD
Toronto, ON
- Full-time
Serve as the senior enterprise authority and escalation point for AI engineering capability decisions, providing recommendations and challenge to CIO, Architecture, Cybersecurity, Risk and…
Added 3 hours ago
ST
Performance Marketing Manager
Savvy Talent
Remote, Canada
- Remote
You'll work closely with senior growth leadership and have the opportunity to take ownership of paid acquisition while contributing to broader growth initiatives.
Added 3 hours ago
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Supervisor Business Performance & Strategy
Enbridge
Calgary, AB
- Full-time
…Projects organization. You’ll lead a small team, turn business data into actionable insights, develop and sustain strategic plans and roadmaps, and partner with senior leaders and…
Added 3 hours ago
OP
Senior Manager Supply Chain
Ontario Power Generation
Whitby, ON
- Full-time
Ontario Power Generation (OPG) is looking for a dynamic, strategic and results-driven professional to join our team in the role of Senior Manager Supply Chain.
Added 3 hours ago
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Performance Marketing Manager
Savvy Talent
Vancouver, BC
- Full-time
You'll work closely with senior growth leadership and have the opportunity to take ownership of paid acquisition while contributing to broader growth initiatives.
Added 4 hours ago
MC
Senior Manager, Operational Excellence
Meridian Credit Union
St. Catharines, ON · Toronto, ON · Etobicoke, ON
- Full-time
The role partners closely with Operations leaders, Technology, Risk, Compliance, Transformation, Data and external providers to implement sustainable solutions within Meridian standards and…
Added 4 hours ago
MC
Senior Manager, Member Relations & NPS
Meridian Credit Union
St. Catharines, ON · Toronto, ON · Etobicoke, ON
- Full-time
Reporting to the Director, Operational Excellence & Controls, the Senior Manager, Member Relations and NPS leads Meridian’s enterprise approach to escalated Member concerns, complaint…
Added 4 hours ago
L
Full Stack Engineer, Agentic AI
Lazer
Remote, Canada
- Contract
- Remote
Lazer is a world-class digital product studio composed of 180+ senior engineers and designers with backgrounds from companies like Apple, Google, Coinbase, and more. With our product…
Added 4 hours ago
Loyalty & Guest Feedback Coordinator
Northland Properties
Vancouver, BC
Collaborate closely with the Senior Manager, Loyalty & Guest Feedback, to create and maintain documentation related to voice of customer and online reputation initiatives.
Added 4 hours ago
A
Cyber Security Health Industry Lead
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
Our security practice is currently looking for a Senior Manager to focus on helping our health industry clients mitigate cyber security risks using our range of end-to-end security services.
Added 4 hours ago
T
Buyer
TalentMinded
Scarborough Bluffs Park, ON
- Full-time
Reporting to the Purchasing Manager, our client is hiring a Buyer to manage sourcing and purchasing activities across a diverse portfolio of custom manufacturing projects. As our new Buyer,…
Added 4 hours ago
MC
Senior Manager, Operational Excellence
Meridian Credit Union
St. Catharines, ON
- Full-time
The role partners closely with Operations leaders, Technology, Risk, Compliance, Transformation, Data and external providers to implement sustainable solutions within Meridian standards and…
Added 4 hours ago
MC
Senior Manager, Member Relations & NPS
Meridian Credit Union
St. Catharines, ON
- Full-time
Reporting to the Director, Operational Excellence & Controls, the Senior Manager, Member Relations and NPS leads Meridian’s enterprise approach to escalated Member concerns, complaint…
Added 4 hours ago
O
Sr. Software Developer
OpenText
Richmond Hill, ON
- Full-time
The Senior Software Developer is a hands-on technical contributor and emerging technical lead who designs, develops, and supports Java and Spring Boot microservices running on Google Cloud…
Added 4 hours ago
O
Sr. Manager, Corporate Communications
OpenText
Waterloo, ON
- Full-time
We’re seeking a proactive communications professional with a strong read on the political environment to join as Manager, Communications & Public Affairs. Reporting to the Director,…

Encircle

Senior Account Manager

Kitchener, ON, Canada

Salary Range (base pay): $90,000 - $100,000 · Full-time

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Job details

Pay: Salary Range (base pay): $90,000 - $100,000
Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

Senior Account Manager

📍 Remote (Canada) | Hybrid Available – Kitchener, ON 🧑‍💼 Reports to: Director, Customer Success

Salary Range (base pay): $90,000 - $100,000

🏢 About Encircle

Encircle is leading the $1.6 trillion property insurance industry out of the dark ages of pen and paper, into the digital age of transparency and empowerment. Our easy-to-use software platform enables thousands of restoration contractors and insurance professionals across North America to process claims faster and with greater accuracy.

We’re a remote-first company with a collaboration hub in downtown Kitchener - and we’re growing.

📌 About the Role

Our Senior Account Managers are experienced sales professionals who own Encircle’s largest and most complex customer relationships. You’ll manage a portfolio of high-value, multi-location accounts, drive renewal and expansion across them, and act as a trusted advisor to customer leadership. You will partner closely with the Customer Success team and Revenue Leadership to grow net revenue retention and achieve your targets

🔧 Key Responsibilities

Own a portfolio of strategic, high-ARR and multi-location customers, with full accountability for renewal,
retention and expansion targets
Lead complex renewals end to end, including pricing, negotiation, quote creation, Salesforce opportunity
management and signature
Build and maintain account plans that map stakeholders, usage trends, risks and whitespace for each key
customer
Develop relationships with owners, operations leaders and decision-makers, and lead business reviews that
connect Encircle to customer outcomes
Identify and close cross-sell and upsell opportunities for new products, using platform data and account
insights to build pipeline
Partner with Customer Success to identify at-risk accounts early and lead save strategies for escalated or
competitive situations
Handle advanced objections with confidence, including discount requests, competitive evaluations, budget
pressure and non-renewal risk
Forecast accurately and maintain a clean pipeline with clear visibility into commit, best case and risk
Develop deep product expertise to deliver tailored demonstrations of the Encircle platform to existing
customers
Bring customer feedback and market trends back to Product, Marketing and GTM leadership
And, of course, crush your quota

✅ What You Bring

4+ years in a quota-carrying, customer-facing role such as an account manager or account executive
Previous B2B SaaS experience, ideally with multi-location or mid-market customers
Consistent YOY success exceeding quota and growing revenue within an existing book
Strong negotiation and objection-handling skills on complex renewals and expansions
Experience building relationships with and presenting to senior stakeholders
A strategic, data-driven approach to account planning and forecasting
Ability to manage multiple priorities and customer expectations across a large book
Excellent communication skills (verbal and written) with customers and internal stakeholders
Proficiency with tools like Salesforce, ChurnZero, G-Suite, etc.
Hands-on proficiency with AI tools (e.g., Claude, ChatGPT) and a habit of using AI in your daily work to
research accounts, prep for calls, draft outreach and work more efficiently
Nice to have: experience in property restoration, insurance or construction tech

🤝 Why Encircle?

We VALUE our people:

Balance: Flexible hours, self-managed vacation, and trust to manage your time
Remote-first: Work where you’re most productive - with access to our collaboration hub in Kitchener
Growth-oriented: We support your learning and career development
Well-being: We care about the full human - inside and outside of work

Encircle is an equal opportunity employer committed to building a diverse and inclusive team. We encourage all qualified candidates to apply and will work with applicants to accommodate accessibility needs throughout the hiring process.

A Note on Authenticity: We value genuine interest and authentic interaction. Please be aware that we reserve the right to disqualify candidates if it is determined that application materials or interview responses are excessively generated by AI tools or misrepresent your personal skills and experience.

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More about this job

Responsibilities

The Senior Account Manager will own a portfolio of high-value, multi-location customers, focusing on renewal, retention, and expansion targets. They will act as a trusted advisor to customer leadership while partnering with the Customer Success team to drive net revenue retention.

Requirements

Candidates must have 4+ years of experience in a quota-carrying, customer-facing role, preferably within B2B SaaS. Strong negotiation skills, proficiency in Salesforce, and a strategic approach to account planning are essential for this position.

Skills

Account management
B2B SaaS
Sales
Renewal management
Negotiation
Account planning
Salesforce
ChurnZero
G-Suite
AI tools
Data-driven forecasting
Customer success
Relationship building
Objection handling
Strategic planning

Benefits

Flexible hours
Self-managed vacation
Remote-first work environment
Collaboration hub access
Learning and career development support

Visa sponsorship

Not detected in the job text

Keywords

Senior Account Manager
B2B SaaS
Property insurance
Restoration contractors
Account management
Renewal
Retention
Expansion
Salesforce
ChurnZero
G-Suite
AI tools
Claude
ChatGPT
Data-driven
Forecasting
Pipeline management
Customer success
Strategic planning
Multi-location accounts
Mid-market
Property restoration
Construction tech
Remote-first
Kitchener
Business reviews
Upsell
Cross-sell
Negotiation
Objection handling

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