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enCompass Community Safety Agency Society

Support Worker

Edmonton, AB, Canada

Pay: $21.22 to $26.72 CAD / hour
Posting language: English
Posted: Sep 21, 2026

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Original job description

Company Overview:

For over 75 years enCompass has been building safe and inclusive communities by supporting individuals to navigate change – and lead healthy, meaningful lives. We provide holistic services and wraparound supports that address the root causes of crime and social disorder. We do this through preventative and restorative activities including release planning, housing, safety planning, employment transition, education, substance recovery, cultural supports and more. By exemplifying care, compassion and understanding, we are laying the foundations for positive change.

We are a values-driven organization that supports clients from a strength-based approach. If your values are aligned with our core values listed at: https://myencompass.ca/about-us/who-we-are/, please consider joining our team.

Position Summary:

Shenn Way House is for men who perpetuate violence and harm, who recognize it, and who want to change. This program provides safe, temporary housing and wraparound supports that enables men to engage in therapeutic interventions and take responsibility for their behaviour.

Support Workers provide ongoing day to day support to the participants residing at Shenn Way House. Through the use of positive role modeling and effective communication skills, the Support Worker assists participants in taking responsibility for their behavior and living safe and meaningful lives.

Responsibilities:

Administration

Ongoing monitoring of administrative files to ensure they are kept complete and up-to date
Maintain accurate and timely data collection, data entry and completion of any program
assessments and surveys as directed
Completion of accurate written daily documentation (log book entries, contact notes, incident reports, medication book entries)
Completion of referral and intake documentation

Client Support

Deliver services in a client centered, strength-based approach consistent with program philosophy
Adapt services to meet the needs of diverse populations as per program policy
Build collaborative relationships with participants
Support participants to achieve goals as defined on their individual service plans
Encourage participants to engage in healthy lifestyle alternatives
Transparently address current challenges with participants

Health & Safety

Deliver services in accordance with program and agency policy and procedures
Ensure participants are aware of and understand program rules and respond accordingly
Maintain a safe and secure environment
Communicate pertinent information to supervisor and other staff as necessary
Ensure maintenance and cleanliness of program and property

Community Engagement

Liaise with program partners and other professionals
Maintain positive relationships with community members (neighbors, visitors, etc) and report significant challenges/incidents to supervisor immediately

Agency Collaboration

Contribute to a positive culture by assisting and supporting colleagues as needed and encourage and teach others about the program’s operations
Practice agency mission, vision, values, and guiding principles
Maintain positive, professional working relationships with colleagues
Participate in program meetings
Participate in agency meetings and on agency committees as appropriate

Additional Responsibilities

As directed by the supervisor

Qualifications / Skills:

Diploma or degree in a related human services field
Experience working in residential programs
Experience entering information into a database
Knowledge of addictions, mental health, and family violence
Strong communication and relationship building skills
Able to work within a team and effectively deal with crisis situations
Able to work consistent awake overnight shifts
Valid first aid and CPR certification
Certification in suicide intervention and crisis intervention prevention
Criminal record check and child intervention check
General computer knowledge (Microsoft word, outlook, etc)
A criminal record will not disqualify you from employment with us; we evaluate each application individually

Conditions of Employment:

The successful candidate must be able to work rotating shifts (including holidays, weekends, evening, and awake overnight shifts) and be available for a minimum of 4 shifts per month. The hours of work are 6:45am-3:00pm, 2:45 pm-11:00pm and 10:45pm-7:00am. All shifts are awake shifts.

What we offer

The hourly wage for this position is $21.22-$26.72
enCompass strives to provide a meaningful work environment through the following:

Strong focus on employee wellness and work-life balance
Service recognition and employee awards
Professional development opportunities
Staff team building and appreciation days
Competitive health, dental and RRSP benefits

Please include how you heard about the position in the cover letter. Resumes without a cover letter will not be considered.

Only those selected for interviews will be contacted

Building Safe, Inclusive Communities.

enCompass is committed to achieving a diverse workforce and strongly encourages applications from people of Indigenous heritage, and people from culturally diverse backgrounds.

Apply About employer

More about this job

Responsibilities

Support workers provide daily care and supervision to men in a residential program, assisting them in taking responsibility for their behavior through therapeutic interventions. They are responsible for maintaining accurate administrative records, ensuring facility safety, and fostering positive community relationships.

Requirements

Candidates must hold a diploma or degree in a human services field and possess relevant certifications in first aid, CPR, and crisis intervention. Experience in residential programs and the ability to work rotating awake overnight shifts are required.

Skills

Case management
Crisis intervention
Suicide intervention
First aid
CPR
Data entry
Communication
Relationship building
Addictions support
Mental health support
Family violence awareness
Documentation
Conflict resolution
Client-centered care
Strength-based approach
Teamwork

Benefits

Health benefits
Dental benefits
RRSP benefits
Employee wellness program
Professional development opportunities
Staff team building
Service recognition awards

Visa sponsorship

Not detected in the job text

Keywords

Residential programs
Human services
Addictions
Mental health
Family violence
Crisis intervention
Suicide intervention
First aid
CPR
Data entry
Case management
Documentation
Client-centered
Strength-based
Microsoft Word
Outlook
Criminal record check
Child intervention check
Social services
Support worker
Therapeutic interventions
Safety planning
Release planning
Employment transition
Restorative activities

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