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Added 4 mins ago
RB
Associate
Royal Bank of Canada
Montreal, QC
- Full-time
The RBC Dominion Securities Montréal Uptown branch is looking for a resourceful, efficient and collaborative individual to join our leading wealth management firm as an Associate.
Added 4 mins ago
RB
Associate
Royal Bank of Canada
Laval, QC
- Full-time
The RBC Dominion Securities Laval branch is looking for a resourceful, efficient, and collaborative individual to join our leading wealth management firm as an Associate.
Added 16 mins ago
FR
Assistant Condominium Manager
FirstService Residential Canada
Mississauga, ON
- Full-time
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace…
Added 16 mins ago
SC
Associate Dean, Animation, Emerging Technology and Game Design
Sheridan College
Oakville, ON
- Full-time
Reporting to the Dean, Faculty of Animation, Arts & Design, the Associate Dean is responsible for providing leadership to the faculty, staff and students in a number of specified programs…
Added 16 mins ago
MP
Customer Service Representative - 18 month contract
Mauser Packaging Solutions
Oakville, ON
- Full-time
Associate or Bachelor’s degree preferred but not required
Added 18 mins ago
UO
Administrative Coordinator
University of British Columbia
Vancouver, BC · UBCV | Henry Angus Building (ANGU)
- $4,732 to $4,972 CAD / month
- Full-time
CUPE 2950 Salaried - Administrative Support 4 (Gr7)
Added 18 mins ago
SR
Equipment Rental Specialist
Sunbelt Rentals, Inc.
Fort McMurray, AB
- Full-time
…needs, negotiate and place orders. The role also requires strong administrative skills and an ability to deliver customer satisfaction through a professional attitude at all…
Added 34 mins ago
B
Wealth Investorline Associate, Winter 2027 (Co-op/Internship) - 4 months
BMO
Toronto, ON · FCP
- Full-time
Added 48 mins ago
B
Wealth Investorline Associate, Winter 2027 (Co-op/Internship) - 4 months
BMO
Toronto, ON
- Full-time
Added 48 mins ago
WC
(CAN) Team Leader, Asset Protection (SC)
Walmart Canada
Mississauga, ON
- Full-time
…workplace to maintain its site safety, physical security and Associate…
Added 49 mins ago
MP
Customer Service Representative - 18 month contract
Mauser Packaging Solutions
Oakville, ON
- Full-time
Associate or Bachelor’s degree preferred but not required
Added 49 mins ago
Sales Support Associate
The Canada Life Assurance Company
Winnipeg, MB
Reporting to the Sales Support Leader, the Sales Support Associate understands employee benefits data, pricing and the ability to compare the data across companies. The role works closely…
Added 49 mins ago
V
Warehouse Associate - Brampton, ON (On-site)
Victaulic
Brampton, ON · Toronto, ON · Ontario - Toronto
- Full-time
We’re looking for a reliable and detail-oriented Warehouse Associate to join our team!
Added 1 hour ago
BI
Bilingual Client Service Associate
BMO Insurance
Toronto, ON
- Full-time
Provides accurate and professional service by telephone, written mail or e-mail. Supports administrative requirements to ensure the smooth operation of the unit. Service provided for one of…
Added 1 hour ago
IS
Bilingual Senior Site Management Associate (French-speaking)
ICON Strategic Solutions
Canada
- Full-time
Sr. Site Management Associate (French Speaking)
Added 1 hour ago
IA
People & Culture Associate
Indochino Apparel Inc
Vancouver, BC
- Full-time
Added 1 hour ago
UL
Coordinator, Student & Associate Professional Development
Urban Legal Recruitment Inc.
Calgary, AB · Greater Calgary Metropolitan Area
- Contract
…national law firm, in their search for a Coordinator, Student & Associate Professional Development to join their Calgary office for a one-year…
Added 1 hour ago
TR
Summer Associate- 2L/3L (General Practice)
The Roberts Legal Firm
Legal, AB
- Full-time
The Firm is seeking a Summer Associate (General Practice) to support litigation, regulatory advisory, legislative research, and strategic client matters. This role provides exposure to…
Added 1 hour ago
OC
Associate General Counsel
Ontario College Of Pharmacists Ordre des Pharmaciens de L Ontario
Toronto, ON
- $165,000 to $198,000 CAD / year
- Full-time
Monitor legal developments affecting professional discipline, accreditation proceedings and administrative prosecution practice, and contribute file-informed, aggregate-level insight to…
Added 1 hour ago
OC
Associate General Counsel
Ontario College of Pharmacists
Toronto, ON
- Full-time
Monitor legal developments affecting professional discipline, accreditation proceedings and administrative prosecution practice, and contribute file-informed, aggregate-level insight to…
Added 1 hour ago
R
Associate Producer (French Services) (On Site)
Radio-Canada
Regina, SK
- Full-time
Radio-Canada Saskatchewan is looking for an energetic and forward-thinking Associate Producer to take on a vital support role. You will be assigned primarily to on-air presentation for the…
Added 1 hour ago
R
Associate
RBC
Montreal, QC
- Full-time
The RBC Dominion Securities Montréal Uptown branch is looking for a resourceful, efficient and collaborative individual to join our leading wealth management firm as an Associate.
Added 1 hour ago
R
Investment Associate
RBC
Montreal, QC
- Full-time
RBC Dominion Securities is currently seeking an Investment Associate to join a large portfolio management team specialized in providing wealth management services to a sophisticated…
Added 1 hour ago
T
PIA Client Service Associate
TD
AB
- Full-time
…so, then get onboard for the position of PIA Client Service Associate. In this role, you will provide dedicated specialized administrative support to an Investment Advisor or team of…
Added 1 hour ago
GF
Fit4Less Manager - Orangeville Fairgrounds
GoodLife Fitness
Orangeville, ON
- Full-time
…responsibilities and tasks, retention of great talent, and high Associate…

Encore Auctions

Customer Service Associate

London, ON, Canada

This role starts at a Level 1 hourly rate; $17.95 per hour, with a potential to increase to $19.00 and enroll in our benefits plan after three months of continuous employment.

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Job details

Pay: This role starts at a Level 1 hourly rate; $17.95 per hour, with a potential to increase to $19.00 and enroll in our benefits plan after three months of continuous employment.
Posting language: English
Posted: Oct 6, 2026

Original job description

The Customer Service Associate oversees the activities of the ‘customer experience of the front of the warehouse’. The Customer Service associate is accountable for processing returns, managing returns to matching criteria in our Terms and Conditions, assigning only items requiring a Technical Hardware Product Specialist guidance and verification. Being accountable in the role means that not all return attempts are accepted upon triaging the customer service line; we want you to follow our guidelines outlined in our terms and conditions more often than not.

Responsibilities:

Overseeing day-to-day operations of the Service Desk with client interactions.
Handling and overseeing day-to-day operations of the cash float and credit card accuracy.
Coordinating with Encore to minimize the returns accepted by reviewing all relevant information, goals and targets.
Keeps a consistent presence in the service desk and is confident in stating the return eligibility to the clients.

Maintaining departmental standards and demonstrating a willingness to take on any assignment to support the overall Encore team.
Training and guiding new team members on company return policies, procedures and best practices
Ensures schedules are followed including coverage for breaks.
Ensure the accountability of the daily service desk tasks such as return report, product on hold such tasks is followed up and executed on a daily basis.
Tracking cash and credit card balances daily is required with a high degree of accuracy to balance each day. If a discrepancy is found it can result in documentation including up to and including termination of employment.
Ensuring all staff, regardless of department, are adhering to return standards and procedures
Be an eager participant in generating recommendations and suggestions to elevate organizational effectiveness.
Assist with customer service, customer resolution and front-end activities on a daily basis.
Organizing and scheduling audits of the Customer Service area.
Implement best practices for Customer Service operations and logistics.
Ensure compliance with OHSA regulations and company policies.
Maintain a safe working environment for all employees.
Data Reporting
- Printing and reviewing the following reports:

- Return reports, Cancelled orders report, Other reports as needed

Candidate Requirements

Minimum of two years’ experience in customer service desk or team lead role
Excellent interpersonal skills, with an ability to work in a respectful manner with a diverse community of staff, vendors, customers and others
Demonstrated leadership skills and ability to direct clients on terms and conditions.
Excellent verbal and written communication skills to handle inquiries and resolve issues in a professional and timely manner.
Ability to work well under pressure and handle competing priorities in a fast-paced environment with frequent interruptions.
Ability and willingness to employ a consultative and collaborative approach to addressing issues and making decisions.
Intermediate computer skills in Microsoft Office Suite.
Intermediate familiarity with Salesforce an asset.

What drives success at Encore?

Consistent attendance, reliability and a sense of maturity
Ability to meet daily targets; you strive to be a top performer and enjoy that title
Strong communication skills
Ability to read and speak English well
Great organizational and time management skills
Ability to multi-task in a fast-paced environment
Available to work Tuesday to Saturday on a permanent full-time basis

This role starts at a Level 1 hourly rate; $17.95 per hour, with a potential to increase to $19.00 and enroll in our benefits plan after three months of continuous employment.

Encore Auctions is an equal opportunity employer and provides accommodation for job applicants in accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you are an individual with a disability and you need accommodation in order to apply for this position, please contact the Human Resources Manager.

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More about this job

Responsibilities

The Customer Service Associate manages daily service desk operations, including processing returns, handling cash floats, and ensuring adherence to company policies. They are also responsible for training team members, generating performance reports, and maintaining a safe, efficient work environment.

Requirements

Candidates must have at least two years of experience in a customer service or team lead role and possess strong interpersonal and leadership skills. Proficiency in Microsoft Office and the ability to work in a fast-paced, high-pressure environment are essential.

Skills

Customer service
Leadership
Conflict resolution
Cash handling
Data reporting
Team training
Inventory management
Microsoft Office Suite
Salesforce
Communication
Time management
Organizational skills
Problem solving
Logistics
Compliance

Benefits

Benefits plan

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Warehouse
Returns Processing
Service Desk
Cash Management
Credit Card Accuracy
Salesforce
Microsoft Office
OHSA
Logistics
Data Reporting
Team Leadership
Policy Compliance
Inventory Control
Operations Management

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