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Added 8 mins ago
H
Specialist - SHA-Provincial-PHC & MHAS Projects
HealthCareersInSask.ca
Regina, SK
- Full-time
…innovative approaches in the delivery of clinical services. The Specialist is responsible for implementing Primary Health Care projects that connect to the goals and objectives of the…
Added 23 mins ago
BP
Packaging Specialist
Bora Pharmaceuticals
Mississauga, ON
- Full-time
Packaging Specialist is responsible for the lifecycle of the primary and secondary packaging components used to package various products at site, which includes creation, amendment and…
Added 23 mins ago
RB
Banking Advisor
Royal Bank of Canada
St. John's, NL
- Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 34 mins ago
DC
Technical Specialist, Project Management
Defence Construction Canada
Winnipeg, MB
- Full-time
As a Technical Specialist, Project Management, you’ll support the delivery of a wide range of routine to moderately complex infrastructure projects. While growing your career in a…
Added 36 mins ago
A
Spécialiste support client, Centre de Réponse à la Clientèle / Customer support specialist, Customer Response Center
Airbus
Montreal, QC
- Full-time
Vous êtes à l’aise d’utiliser divers manuels de maintenance et d'opérations de vol ;
Added 36 mins ago
A
Analyste Controle Qualite / Agent Methode
Actalent
Quebec, QC
- $40 to $48 CAD / hour
- Full-time
…standard suit une semaine de travail de 40 heures, alignée sur les opérations de production qui se déroulent généralement entre 6h30 et 16h30 sur quatre jours de production, avec une…
Added 36 mins ago
MM
Specialist, Logistics, Maintenance and Repair
MSC Mediterranean Shipping Company
Montreal, QC
- Full-time
The Maintenance and Repair Specialist has a direct line of focus on the tracking, evaluating and coordinating the repairs for all MSC Canada damaged containers. This position holds an…
Added 38 mins ago
GP
COORDONNATEUR EN RESSOURCES HUMAINES / HR Support Specialist - Canada
Global Payments Inc.
Montreal, QC
- Full-time
Make your mark at one of the biggest names in payments. We’re looking for a HR Support Specialist to join our ever evolving Human Resources Operations team and help shape the future of…
Added 38 mins ago
Specialist, Logistics, Maintenance and Repair / Spécialiste, Logistique – Entretien et réparation
MSC Mediterranean Shipping Company SA
Montreal, QC
The Maintenance and Repair Specialist has a direct line of focus on the tracking, evaluating and coordinating the repairs for all MSC Canada damaged containers. This position holds an…
Added 53 mins ago
JT
Workforce Specialist, Job ID# 7077
JVS Toronto
Toronto, ON
- Full-time
…collaborates with other programs to ensure efficient and smooth operations through streamlining client referrals to appropriate services. Our Workforce Specialist (WFS) team is dedicated to…
Added 1 hour ago
Senior Data Specialist, Retro Administration
Munich Re
Toronto, ON
The Senior Data Specialist serves as the primary administrator and subject matter expert for the TAI Reinsurance Administration platform supporting Retro Operations. This role is…
Added 1 hour ago
GP
COORDONNATEUR EN RESSOURCES HUMAINES
Global Payments Inc.
Montreal, QC
- Full-time
Make your mark at one of the biggest names in payments. We’re looking for a HR Support Specialist to join our ever evolving Human Resources Operations team and help shape the future of…
Added 1 hour ago
E
Conseiller principal en stratégie publicitaire (bilingue)
EDealer
Quebec, QC
- $62,000 to $70,000 CAD / year
- Full-time
Architecture de solution. Vous travaillerez avec le client et les autres représentants du compte pour définir et encourager les stratégies mixtes de commercialisation et la direction…
Added 1 hour ago
R
Banking Advisor
RBC
Saguenay, QC
- Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 1 hour ago
GP
Professional Services Consultant - Implementation Specialist
Global Payments Inc.
Toronto, ON
- Full-time
…organizations and create a real, measurable impact on their day-to-day…
Added 1 hour ago
CF
Insurance Compliance Specialist
CU Financial Management
NS · Bedford, NS
- Full-time
…planning solutions to clients across the region. Our dedication to client success and financial planning excellence sets us apart, and we take pride in the impact we make on our clients'…
Added 1 hour ago
A
Spécialiste support client, Centre de Réponse à la Clientèle / Customer support specialist, Customer Response Center
Airbus
Montreal, QC · Mirabel, QC
- Full-time
Vous êtes à l’aise d’utiliser divers manuels de maintenance et d'opérations de vol ;
Added 2 hours ago
AI
Lead Architect-Lab Planning
Architecture49 Inc.
Ottawa, ON
- Full-time
Architecture49 is seeking a senior Laboratory Strategy & Design Specialist to lead the planning, programming, strategy, and design of complex laboratory and science facilities across…
Added 2 hours ago
SL
Procurement Specialist
Sabre Ltd
Calgary, AB
- Full-time
Sabre LTD is an electrical and instrumentation provider specializing in engineered-to-order solutions tailored to each client's unique requirements.
Added 3 hours ago
TL
Risk Operations Specialist, General Counsel's Office
The Law Office Management Association (TLOMA)
Toronto, ON
- Full-time
Blake, Cassels & Graydon LLP (Blakes), one of Canada’s largest and most successful law firms, has an opening for a Risk Operations Specialist to join the General Counsel’s Office in Toronto.
Added 3 hours ago
AW
Intermediate Industrial Process and Automation Control Specialist
AWC Water Solutions
Calgary, AB
- $89,093 to $113,391 CAD / year
- Full-time
Supports field commissioning and operations of complete water and wastewater systems
Added 4 hours ago
BC
Risk Operations Specialist, General Counsel's Office
Blake, Cassels & Graydon LLP
Toronto, ON
- $70,000 to $85,000 CAD / year
- Full-time
Blake, Cassels & Graydon LLP (Blakes), one of Canada’s largest and most successful law firms, has an opening for a Risk Operations Specialist to join the General Counsel’s Office in Toronto.
Added 4 hours ago
T
Bus Mgmt Specialist
TD
Toronto, ON
- Full-time
The Business Management Specialist is responsible for supporting the governance, operational management, and execution of the workforce management operations. The role ensures demand intake…
Added 4 hours ago
Franchise Specialist, Business Banking - Richmond, BC/Winnipeg, MB
Scotiabank
Winnipeg, MB
The Franchise Specialist is part of a national team responsible for leveraging market area expertise for the profitable growth of the Bank’s franchising portfolio in their region and for…
Added 4 hours ago
Senior Manager, Healthcare & Professional Specialist
Scotiabank
Toronto, ON
Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

Encore Auctions

Customer Service Associate

London, ON, Canada

This role starts at a Level 1 hourly rate; $17.95 per hour, with a potential to increase to $19.00 and enroll in our benefits plan after three months of continuous employment.

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Job details

Pay: This role starts at a Level 1 hourly rate; $17.95 per hour, with a potential to increase to $19.00 and enroll in our benefits plan after three months of continuous employment.
Posting language: English
Posted: Oct 6, 2026

Original job description

The Customer Service Associate oversees the activities of the ‘customer experience of the front of the warehouse’. The Customer Service associate is accountable for processing returns, managing returns to matching criteria in our Terms and Conditions, assigning only items requiring a Technical Hardware Product Specialist guidance and verification. Being accountable in the role means that not all return attempts are accepted upon triaging the customer service line; we want you to follow our guidelines outlined in our terms and conditions more often than not.

Responsibilities:

Overseeing day-to-day operations of the Service Desk with client interactions.
Handling and overseeing day-to-day operations of the cash float and credit card accuracy.
Coordinating with Encore to minimize the returns accepted by reviewing all relevant information, goals and targets.
Keeps a consistent presence in the service desk and is confident in stating the return eligibility to the clients.

Maintaining departmental standards and demonstrating a willingness to take on any assignment to support the overall Encore team.
Training and guiding new team members on company return policies, procedures and best practices
Ensures schedules are followed including coverage for breaks.
Ensure the accountability of the daily service desk tasks such as return report, product on hold such tasks is followed up and executed on a daily basis.
Tracking cash and credit card balances daily is required with a high degree of accuracy to balance each day. If a discrepancy is found it can result in documentation including up to and including termination of employment.
Ensuring all staff, regardless of department, are adhering to return standards and procedures
Be an eager participant in generating recommendations and suggestions to elevate organizational effectiveness.
Assist with customer service, customer resolution and front-end activities on a daily basis.
Organizing and scheduling audits of the Customer Service area.
Implement best practices for Customer Service operations and logistics.
Ensure compliance with OHSA regulations and company policies.
Maintain a safe working environment for all employees.
Data Reporting
- Printing and reviewing the following reports:

- Return reports, Cancelled orders report, Other reports as needed

Candidate Requirements

Minimum of two years’ experience in customer service desk or team lead role
Excellent interpersonal skills, with an ability to work in a respectful manner with a diverse community of staff, vendors, customers and others
Demonstrated leadership skills and ability to direct clients on terms and conditions.
Excellent verbal and written communication skills to handle inquiries and resolve issues in a professional and timely manner.
Ability to work well under pressure and handle competing priorities in a fast-paced environment with frequent interruptions.
Ability and willingness to employ a consultative and collaborative approach to addressing issues and making decisions.
Intermediate computer skills in Microsoft Office Suite.
Intermediate familiarity with Salesforce an asset.

What drives success at Encore?

Consistent attendance, reliability and a sense of maturity
Ability to meet daily targets; you strive to be a top performer and enjoy that title
Strong communication skills
Ability to read and speak English well
Great organizational and time management skills
Ability to multi-task in a fast-paced environment
Available to work Tuesday to Saturday on a permanent full-time basis

This role starts at a Level 1 hourly rate; $17.95 per hour, with a potential to increase to $19.00 and enroll in our benefits plan after three months of continuous employment.

Encore Auctions is an equal opportunity employer and provides accommodation for job applicants in accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you are an individual with a disability and you need accommodation in order to apply for this position, please contact the Human Resources Manager.

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More about this job

Responsibilities

The Customer Service Associate manages daily service desk operations, including processing returns, handling cash floats, and ensuring adherence to company policies. They are also responsible for training team members, generating performance reports, and maintaining a safe, efficient work environment.

Requirements

Candidates must have at least two years of experience in a customer service or team lead role and possess strong interpersonal and leadership skills. Proficiency in Microsoft Office and the ability to work in a fast-paced, high-pressure environment are essential.

Skills

Customer service
Leadership
Conflict resolution
Cash handling
Data reporting
Team training
Inventory management
Microsoft Office Suite
Salesforce
Communication
Time management
Organizational skills
Problem solving
Logistics
Compliance

Benefits

Benefits plan

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Warehouse
Returns Processing
Service Desk
Cash Management
Credit Card Accuracy
Salesforce
Microsoft Office
OHSA
Logistics
Data Reporting
Team Leadership
Policy Compliance
Inventory Control
Operations Management

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