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Added 5 mins ago
LO
Associate Optometrist
Luxottica of America, Inc.
Montreal, QC · Anjou, Quebec
- Part-time
…technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare…
Added 5 mins ago
LO
Associate Optometrist
Luxottica of America, Inc.
Brossard, QC
- Part-time
…technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare…
Added 5 mins ago
LO
Licensed Optician Part Time-Edmonton, AB Clearly by ForEyes
Luxottica of America, Inc.
Edmonton, AB
- Part-time
…technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare…
Added 5 mins ago
LO
Associate Optometrist
Luxottica of America, Inc.
Montreal, QC · Ville Lasalle, Quebec
- Full-time
…technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare…
Added 5 mins ago
LO
Associate Optometrist
Luxottica of America, Inc.
Montreal, QC · St Leonard, Quebec
- Part-time
…technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare…
Added 5 mins ago
LO
Optométriste associé(e)
Luxottica of America, Inc.
Montreal, QC · Ville Lasalle, Quebec
- Full-time
The Associate Optometrist is a leader in the organization, delivering the brand promise, experience & the organization’s key results through collaboration & teamwork. Ensures all patients…
Added 5 mins ago
GD
DYNAMITE - Seasonal Sales Associate - Vaughan Mills
Groupe Dynamite, Inc Garage
Vaughan, ON
- Part-time
…wardrobe. With stores across North America and an ever-growing community, we’re building a team that shows up boldly and makes an impact. If you're ready to bring an elevated presence and…
Added 5 mins ago
GD
DYNAMITE - Sales Associate PT - Devonshire Mall
Groupe Dynamite, Inc Garage
Windsor, ON
- Part-time
…wardrobe. With stores across North America and an ever-growing community, we’re building a team that shows up boldly and makes an impact. If you're ready to bring an elevated presence and…
Added 34 mins ago
RB
Associate
Royal Bank of Canada
Vancouver, BC
- Full-time
The RBC Dominion Securities branch located in Vancouver is looking for an Associate to provide concierge level administrative support to a successful Advisory Team.
Added 48 mins ago
LC
Beauty Specialist, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
New Glasgow, NS
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 48 mins ago
LC
Merchandiser, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
New Glasgow, NS
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 48 mins ago
LC
Beauty Specialist, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
New Glasgow, NS
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 48 mins ago
LC
Cashier, Hourly Part Time Day
Loblaw Companies Limited
Brandon, MB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 48 mins ago
LC
Cashier, Hourly Part Time Afternoon
Loblaw Companies Limited
Brandon, MB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 48 mins ago
LC
Pharmacy Assistant, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
ON · Kenora, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 48 mins ago
LC
Associate Faculty - Clinical Nursing
Lambton College
Sarnia, ON
- Part-time
We are fostering a vibrant culture of community, collegiality, and professional growth for our people to ensure we are the best at being better.
Added 48 mins ago
LC
Pharmacy Assistant, Hourly Part Time Evening
Loblaw Companies Limited
ON · Kenora, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 48 mins ago
LC
Pharmacist, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 48 mins ago
LC
Merchandiser, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Vancouver, BC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 48 mins ago
LC
Pharmacist, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Winnipeg, MB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 48 mins ago
TH
Physician Assistant - Surgery
The Hospital for Sick Children
Toronto, ON
- Internship
When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of Healthier Children. A Better World.
Added 48 mins ago
LC
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Toronto, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 48 mins ago
NF
Associate Full Time Day
No Frills
Paradise, NL
- Full-time
…impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care,…
Added 48 mins ago
LC
Merchandiser, Hourly Full Time Day
Loblaw Companies Limited
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
SD
Nurse, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Moose Jaw, SK
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Encore Auctions

Customer Service Associate

London, ON, Canada

This role starts at a Level 1 hourly rate; $17.95 per hour, with a potential to increase to $19.00 and enroll in our benefits plan after three months of continuous employment.

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Job details

Pay: This role starts at a Level 1 hourly rate; $17.95 per hour, with a potential to increase to $19.00 and enroll in our benefits plan after three months of continuous employment.
Posting language: English
Posted: Oct 6, 2026

Original job description

The Customer Service Associate oversees the activities of the ‘customer experience of the front of the warehouse’. The Customer Service associate is accountable for processing returns, managing returns to matching criteria in our Terms and Conditions, assigning only items requiring a Technical Hardware Product Specialist guidance and verification. Being accountable in the role means that not all return attempts are accepted upon triaging the customer service line; we want you to follow our guidelines outlined in our terms and conditions more often than not.

Responsibilities:

Overseeing day-to-day operations of the Service Desk with client interactions.
Handling and overseeing day-to-day operations of the cash float and credit card accuracy.
Coordinating with Encore to minimize the returns accepted by reviewing all relevant information, goals and targets.
Keeps a consistent presence in the service desk and is confident in stating the return eligibility to the clients.

Maintaining departmental standards and demonstrating a willingness to take on any assignment to support the overall Encore team.
Training and guiding new team members on company return policies, procedures and best practices
Ensures schedules are followed including coverage for breaks.
Ensure the accountability of the daily service desk tasks such as return report, product on hold such tasks is followed up and executed on a daily basis.
Tracking cash and credit card balances daily is required with a high degree of accuracy to balance each day. If a discrepancy is found it can result in documentation including up to and including termination of employment.
Ensuring all staff, regardless of department, are adhering to return standards and procedures
Be an eager participant in generating recommendations and suggestions to elevate organizational effectiveness.
Assist with customer service, customer resolution and front-end activities on a daily basis.
Organizing and scheduling audits of the Customer Service area.
Implement best practices for Customer Service operations and logistics.
Ensure compliance with OHSA regulations and company policies.
Maintain a safe working environment for all employees.
Data Reporting
- Printing and reviewing the following reports:

- Return reports, Cancelled orders report, Other reports as needed

Candidate Requirements

Minimum of two years’ experience in customer service desk or team lead role
Excellent interpersonal skills, with an ability to work in a respectful manner with a diverse community of staff, vendors, customers and others
Demonstrated leadership skills and ability to direct clients on terms and conditions.
Excellent verbal and written communication skills to handle inquiries and resolve issues in a professional and timely manner.
Ability to work well under pressure and handle competing priorities in a fast-paced environment with frequent interruptions.
Ability and willingness to employ a consultative and collaborative approach to addressing issues and making decisions.
Intermediate computer skills in Microsoft Office Suite.
Intermediate familiarity with Salesforce an asset.

What drives success at Encore?

Consistent attendance, reliability and a sense of maturity
Ability to meet daily targets; you strive to be a top performer and enjoy that title
Strong communication skills
Ability to read and speak English well
Great organizational and time management skills
Ability to multi-task in a fast-paced environment
Available to work Tuesday to Saturday on a permanent full-time basis

This role starts at a Level 1 hourly rate; $17.95 per hour, with a potential to increase to $19.00 and enroll in our benefits plan after three months of continuous employment.

Encore Auctions is an equal opportunity employer and provides accommodation for job applicants in accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you are an individual with a disability and you need accommodation in order to apply for this position, please contact the Human Resources Manager.

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More about this job

Responsibilities

The Customer Service Associate manages daily service desk operations, including processing returns, handling cash floats, and ensuring adherence to company policies. They are also responsible for training team members, generating performance reports, and maintaining a safe, efficient work environment.

Requirements

Candidates must have at least two years of experience in a customer service or team lead role and possess strong interpersonal and leadership skills. Proficiency in Microsoft Office and the ability to work in a fast-paced, high-pressure environment are essential.

Skills

Customer service
Leadership
Conflict resolution
Cash handling
Data reporting
Team training
Inventory management
Microsoft Office Suite
Salesforce
Communication
Time management
Organizational skills
Problem solving
Logistics
Compliance

Benefits

Benefits plan

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Warehouse
Returns Processing
Service Desk
Cash Management
Credit Card Accuracy
Salesforce
Microsoft Office
OHSA
Logistics
Data Reporting
Team Leadership
Policy Compliance
Inventory Control
Operations Management

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