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Added 2 mins ago
Copy of Storefront Associate
White Raven Brands
Richmond, BC
This role is for a Storefront associate to assist the team and our customers during our peak season, October - December.
Added 16 mins ago
TB
Accounts Payable Associate (6-Month Temporary)
The Byng Group
Vaughan, ON
- $65,000 to $70,000 CAD / year
- Full-time
Accounts Payable Associate - 6-Month Temporary
Added 16 mins ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Lac-Mégantic, QC
- Full-time
Oversees and promotes company-sponsored programs and initiatives, including credit card services, Walmart Protection Plans, charity initiatives, and associate and customer discount programs.
Added 16 mins ago
WC
Front end Checkout Team Associate
Walmart Canada
Huntsville, ON
- Full-time
Promotes company sponsor programs, ie. Credit card service, product protection and charity initiatives.
Added 16 mins ago
WC
Front End Checkout Team Associate
Walmart Canada
Winnipeg, MB
- Full-time
Promotes company sponsor programs, ie. Credit card service, product protection and charity initiatives.
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customer service manager
Walmart Canada
Flin Flon, MB
- $15 CAD / hour
- Full-time
Oversees and promotes company-sponsored programs and initiatives, including credit card services, Walmart Protection Plans, charity initiatives, and associate and customer discount programs.
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(CAN) Front End Checkout Team Associate
Walmart Canada
Burlington, ON
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Promotes company sponsor programs, ie. Credit card service, product protection and charity initiatives.
Added 18 mins ago
Senior Customer Experience Associate - Central City Branch, Vancouver, BC (22.50Hours/Week)
Scotiabank
Vancouver, BC
…including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing…
Added 46 mins ago
GI
Driver/Warehouse Support
Grimco, Inc.
AB · Edmonton, AB
- Full-time
Payment Collection: Collect payment for Cash on Delivery (COD) orders, including cash, cheques, and credit card payments.
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Senior Customer Experience Associate - Lower Lonsdale, Vancouver BC (18.75hrs/week)
Scotiabank
Vancouver, BC
…including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing…
Added 1 hour ago
Sales Associate
Rogers Communications
Toronto, ON
…our selection process, all candidates must clear a criminal/credit background check and ID verification. Previous employment verification may be required depending on the…
Added 1 hour ago
Sales Associate
Rogers Communications
Toronto, ON · Calgary, AB
…our selection process, all candidates must clear a criminal/credit background check and ID verification. Previous employment verification may be required depending on the…
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Sales Associate
Rogers Communications
New Minas, NS
…our selection process, all candidates must clear a criminal/credit background check and ID verification. Previous employment verification may be required depending on the…
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BC
Everyday Banking Associate - Whistler Branch
Beem Credit Union
Whistler, BC
- Full-time
Beem is redefining what it means to be a credit union. With 80 years of cooperative history and a bold vision for the future, we’ve united to create a financial partner that offers both…
Added 1 hour ago
AW
Bilingual Customer Success Associate / Associé(e) bilingue à la réussite client
Agora Wealth
Mississauga, ON
- Full-time
…and support to our clients. As a Bilingual Customer Success Associate, you will utilize your expertise and knowledge to respond to a wide variety client inquiries in both English and…
Added 1 hour ago
T
Personal Banking Associate - Monkland (18.75 hours)
TD
Montreal, QC
- Part-time
…with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries…
Added 1 hour ago
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Personal Banking Associate - Saint-Hyacinthe (Full Time)
TD
Saint-Hyacinthe, QC
- Full-time
…with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries…
Added 1 hour ago
WR
Storefront Associate
White Raven Brands
Richmond, BC
- $27.85 to $28.85 CAD / hour
This role is for a Storefront associate to assist the team and our customers during our peak season, October - December.
Added 2 hours ago
S
Sales Consultant - Moncton
Sysco
Moncton, NB · Sysco Moncton
- Full-time
Manage accounts receivable, working with the credit department.
Added 2 hours ago
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Personal Banking Associate - Saint-Hyacinthe (Full Time)
TD
Saint-Hyacinthe, QC · St-Hyacinthe, QC
- Full-time
…with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries…
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Inside Sales Consultant
Sysco Canada Inc.
Boucherville, QC
- Full-time
The Associate Sales Consultant (ASC) is an entry-level sales position focused on developing foundational sales skills and building a customer base within an assigned territory. The ASC…
Added 2 hours ago
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L'associé(e), Gestion de capital/Associate, Capital Management
Sagard
Montreal, QC
- Full-time
Sagard is a multi-strategy alternative asset management firm active in venture capital, private equity, private credit and real estate. Sagard also engages in private wealth management…
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Operator II, Customer Support Center
Human Resources Department - NRT Technology Corp.
Toronto, ON
…secure payment systems, AML compliance and reporting tools, credit information and electronic marker services to intelligent and engaging table game platforms, dynamic financial and…
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Personal Banking Associate (Part time, 18.75h)- Montée Paiement, Gatineau
TD
Gatineau, QC
- Part-time
…with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries…
Added 2 hours ago
T
Personal Banking Associate (Full time)- Lachenaie
TD
Lachenaie, QC
- Full-time
…with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries…

Encore Auctions

Customer Service Associate

London, ON, Canada

This role starts at a Level 1 hourly rate; $17.95 per hour, with a potential to increase to $19.00 and enroll in our benefits plan after three months of continuous employment.

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Job details

Pay: This role starts at a Level 1 hourly rate; $17.95 per hour, with a potential to increase to $19.00 and enroll in our benefits plan after three months of continuous employment.
Posting language: English
Posted: Oct 6, 2026

Original job description

The Customer Service Associate oversees the activities of the ‘customer experience of the front of the warehouse’. The Customer Service associate is accountable for processing returns, managing returns to matching criteria in our Terms and Conditions, assigning only items requiring a Technical Hardware Product Specialist guidance and verification. Being accountable in the role means that not all return attempts are accepted upon triaging the customer service line; we want you to follow our guidelines outlined in our terms and conditions more often than not.

Responsibilities:

Overseeing day-to-day operations of the Service Desk with client interactions.
Handling and overseeing day-to-day operations of the cash float and credit card accuracy.
Coordinating with Encore to minimize the returns accepted by reviewing all relevant information, goals and targets.
Keeps a consistent presence in the service desk and is confident in stating the return eligibility to the clients.

Maintaining departmental standards and demonstrating a willingness to take on any assignment to support the overall Encore team.
Training and guiding new team members on company return policies, procedures and best practices
Ensures schedules are followed including coverage for breaks.
Ensure the accountability of the daily service desk tasks such as return report, product on hold such tasks is followed up and executed on a daily basis.
Tracking cash and credit card balances daily is required with a high degree of accuracy to balance each day. If a discrepancy is found it can result in documentation including up to and including termination of employment.
Ensuring all staff, regardless of department, are adhering to return standards and procedures
Be an eager participant in generating recommendations and suggestions to elevate organizational effectiveness.
Assist with customer service, customer resolution and front-end activities on a daily basis.
Organizing and scheduling audits of the Customer Service area.
Implement best practices for Customer Service operations and logistics.
Ensure compliance with OHSA regulations and company policies.
Maintain a safe working environment for all employees.
Data Reporting
- Printing and reviewing the following reports:

- Return reports, Cancelled orders report, Other reports as needed

Candidate Requirements

Minimum of two years’ experience in customer service desk or team lead role
Excellent interpersonal skills, with an ability to work in a respectful manner with a diverse community of staff, vendors, customers and others
Demonstrated leadership skills and ability to direct clients on terms and conditions.
Excellent verbal and written communication skills to handle inquiries and resolve issues in a professional and timely manner.
Ability to work well under pressure and handle competing priorities in a fast-paced environment with frequent interruptions.
Ability and willingness to employ a consultative and collaborative approach to addressing issues and making decisions.
Intermediate computer skills in Microsoft Office Suite.
Intermediate familiarity with Salesforce an asset.

What drives success at Encore?

Consistent attendance, reliability and a sense of maturity
Ability to meet daily targets; you strive to be a top performer and enjoy that title
Strong communication skills
Ability to read and speak English well
Great organizational and time management skills
Ability to multi-task in a fast-paced environment
Available to work Tuesday to Saturday on a permanent full-time basis

This role starts at a Level 1 hourly rate; $17.95 per hour, with a potential to increase to $19.00 and enroll in our benefits plan after three months of continuous employment.

Encore Auctions is an equal opportunity employer and provides accommodation for job applicants in accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you are an individual with a disability and you need accommodation in order to apply for this position, please contact the Human Resources Manager.

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More about this job

Responsibilities

The Customer Service Associate manages daily service desk operations, including processing returns, handling cash floats, and ensuring adherence to company policies. They are also responsible for training team members, generating performance reports, and maintaining a safe, efficient work environment.

Requirements

Candidates must have at least two years of experience in a customer service or team lead role and possess strong interpersonal and leadership skills. Proficiency in Microsoft Office and the ability to work in a fast-paced, high-pressure environment are essential.

Skills

Customer service
Leadership
Conflict resolution
Cash handling
Data reporting
Team training
Inventory management
Microsoft Office Suite
Salesforce
Communication
Time management
Organizational skills
Problem solving
Logistics
Compliance

Benefits

Benefits plan

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Warehouse
Returns Processing
Service Desk
Cash Management
Credit Card Accuracy
Salesforce
Microsoft Office
OHSA
Logistics
Data Reporting
Team Leadership
Policy Compliance
Inventory Control
Operations Management

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