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Added 11 mins ago
Facilities Coordinator - Full time - 11:30pm - 6:00pm
Sodexo Canada Ltd
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Cosmetics Department - Clerk Front Store
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Added 26 mins ago
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Added 26 mins ago
Guest Service Agent
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Handle all front desk related activities including:
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GF
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Added 28 mins ago
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Dental Receptionist
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Technical Support Center Supervisor
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- Full-time
Manage day-to-day help desk operations to ensure service levels are achieved.
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CG
Security Guard - Maintenance Desk - Borden
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As a front-line representative of our company and client’s site you must be highly reliable, work well under pressure, able to work with minimal supervision, have the ability to multitask…
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CG
Security Guard (Overnights) - Toronto
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Make sure the Security Desk is always monitored
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Operations Assistant Manager- 7024 Barrie- 12 Months Contract
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- Full-time
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Added 2 hours ago
IF
Associate Director - Security Finance
iA Financial Group
Toronto, ON
- Full-time
This function sits within the Front Office and is central to the execution and management of securities finance transactions throughout their lifecycle. You will work closely with the…
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Customer Service Representative
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Toronto, ON
- Full-time
Customer service, retail, hospitality, front desk, reception or call centre experience
Added 3 hours ago
P
Customer Service Representative (Bilingual Spanish)
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- Full-time
The CSR is required to be working at their desk in front of their laptop for the duration of their shift (standing or sitting) with regular breaks.
Added 4 hours ago
Facilities Coordinator
Dye & Durham Talent Team
Toronto, ON
Provide for reception and associated front-of-house duties, including visitor management, telephone enquiries, meeting room support, mail and deliveries, and other administrative or…
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Information Technology Technician
University of Waterloo
Waterloo, ON
- Full-time
…Civil and Environmental Engineering. This is a customer-focused front-line position where a variety of skills are needed to work within the complex ecosystem of IT solutions that exist on…
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Coordinator, Desk Services & Operations
University of Waterloo
Waterloo, ON
- Full-time
The Coordinator, Desk Services and Operations is responsible for the coordination of Front Desk operations, which includes scheduling and supervision of all Front Desk student-staff in five…
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…Welcome) to contribute to the design and development of innovative front-office technology solutions while building expertise in scalable systems, modern development practices, and…
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Temporary Full Time Customer Service Representative, Recreation (3 month contract)
The Corporation of the Town of Ajax
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Front desk agent for all sections within the department; providing accurate response to public inquiries, creating positive first contact experiences for all users.
Added 7 hours ago
RE
Bilingual Receptionist & Lead Coordinator
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- Full-time
…point of contact at our Dorval office. This is not a passive front desk role - you will be the first voice a homeowner hears after a flood, a fire, or when they’re ready to renovate. You’ll…
Added 7 hours ago
AL
Front Desk Assistant
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Cambridge, ON
- Full-time
Added 7 hours ago
HM
Family Practitioner/General Practitioner
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Encore Auctions

Customer Service Associate

London, ON, Canada

This role starts at a Level 1 hourly rate; $17.95 per hour, with a potential to increase to $19.00 and enroll in our benefits plan after three months of continuous employment.

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Job details

Pay: This role starts at a Level 1 hourly rate; $17.95 per hour, with a potential to increase to $19.00 and enroll in our benefits plan after three months of continuous employment.
Posting language: English
Posted: Oct 6, 2026

Original job description

The Customer Service Associate oversees the activities of the ‘customer experience of the front of the warehouse’. The Customer Service associate is accountable for processing returns, managing returns to matching criteria in our Terms and Conditions, assigning only items requiring a Technical Hardware Product Specialist guidance and verification. Being accountable in the role means that not all return attempts are accepted upon triaging the customer service line; we want you to follow our guidelines outlined in our terms and conditions more often than not.

Responsibilities:

Overseeing day-to-day operations of the Service Desk with client interactions.
Handling and overseeing day-to-day operations of the cash float and credit card accuracy.
Coordinating with Encore to minimize the returns accepted by reviewing all relevant information, goals and targets.
Keeps a consistent presence in the service desk and is confident in stating the return eligibility to the clients.

Maintaining departmental standards and demonstrating a willingness to take on any assignment to support the overall Encore team.
Training and guiding new team members on company return policies, procedures and best practices
Ensures schedules are followed including coverage for breaks.
Ensure the accountability of the daily service desk tasks such as return report, product on hold such tasks is followed up and executed on a daily basis.
Tracking cash and credit card balances daily is required with a high degree of accuracy to balance each day. If a discrepancy is found it can result in documentation including up to and including termination of employment.
Ensuring all staff, regardless of department, are adhering to return standards and procedures
Be an eager participant in generating recommendations and suggestions to elevate organizational effectiveness.
Assist with customer service, customer resolution and front-end activities on a daily basis.
Organizing and scheduling audits of the Customer Service area.
Implement best practices for Customer Service operations and logistics.
Ensure compliance with OHSA regulations and company policies.
Maintain a safe working environment for all employees.
Data Reporting
- Printing and reviewing the following reports:

- Return reports, Cancelled orders report, Other reports as needed

Candidate Requirements

Minimum of two years’ experience in customer service desk or team lead role
Excellent interpersonal skills, with an ability to work in a respectful manner with a diverse community of staff, vendors, customers and others
Demonstrated leadership skills and ability to direct clients on terms and conditions.
Excellent verbal and written communication skills to handle inquiries and resolve issues in a professional and timely manner.
Ability to work well under pressure and handle competing priorities in a fast-paced environment with frequent interruptions.
Ability and willingness to employ a consultative and collaborative approach to addressing issues and making decisions.
Intermediate computer skills in Microsoft Office Suite.
Intermediate familiarity with Salesforce an asset.

What drives success at Encore?

Consistent attendance, reliability and a sense of maturity
Ability to meet daily targets; you strive to be a top performer and enjoy that title
Strong communication skills
Ability to read and speak English well
Great organizational and time management skills
Ability to multi-task in a fast-paced environment
Available to work Tuesday to Saturday on a permanent full-time basis

This role starts at a Level 1 hourly rate; $17.95 per hour, with a potential to increase to $19.00 and enroll in our benefits plan after three months of continuous employment.

Encore Auctions is an equal opportunity employer and provides accommodation for job applicants in accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you are an individual with a disability and you need accommodation in order to apply for this position, please contact the Human Resources Manager.

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More about this job

Responsibilities

The Customer Service Associate manages daily service desk operations, including processing returns, handling cash floats, and ensuring adherence to company policies. They are also responsible for training team members, generating performance reports, and maintaining a safe, efficient work environment.

Requirements

Candidates must have at least two years of experience in a customer service or team lead role and possess strong interpersonal and leadership skills. Proficiency in Microsoft Office and the ability to work in a fast-paced, high-pressure environment are essential.

Skills

Customer service
Leadership
Conflict resolution
Cash handling
Data reporting
Team training
Inventory management
Microsoft Office Suite
Salesforce
Communication
Time management
Organizational skills
Problem solving
Logistics
Compliance

Benefits

Benefits plan

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Warehouse
Returns Processing
Service Desk
Cash Management
Credit Card Accuracy
Salesforce
Microsoft Office
OHSA
Logistics
Data Reporting
Team Leadership
Policy Compliance
Inventory Control
Operations Management

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